Seriously the worst customer service at a pharmacy ever. I waited 15 mins with barely an acknowledgement...hell they didnt acknowledge me at all. Theres several signs indicating what lines for what I waited appropriately at the drop off section to be called but nothing. Two people even looked directly at me and said nothing and walked away! This is the WORST piece of messed up ish I've ever experienced. I've never been so livid in my life. I use to frequent this location a lot since I live in the neighborhood but after today not ever again. This is literally the second time in the past year I've been ignored while other people just walk up to the counter and rudely cut me off AND get helped! Serious? What happend to servicing customers who wait PATIENTLY? If I'm in the incorrect line or you've changed how you are servicing people at least tell someone and not let them just stand there like an idiot. read more

I will never shop there again! Luis the manager is very very rude. Gave me a hard time twice about my service dog.

Horrible customer service. Got off work and came as soon as I could to the pharmacy. Arrived at the pharmacy counter at 9:02 and they were all there and they denied me. read more

Selena in pharmacy is helpful everyone else needs an attitude check. Unhelpful staff, long waits, understocked.

I wish there is a minus star review but honestly by far the worst customer service. You have to wait for casheir to finish stocking Chios to help you. After waiting for 5 min no one showing up they tell me cash register closed at 10:58 they can't take cash and my battery died on my phone to pay with apple pay. Honestly better off driving somewhere else. read more

Let me preface this review by saying that I also am a healthcare provider... I have been undergoing some health issues and have had to use my local pharmacy to fill some prescriptions over the last few months. I was astonished to find out what it is like to be on the other end of prescribing - as a patient and not a healthcare provider, and I can understand why pharmacists now have such a horrendous reputation in the healthcare world. I can honestly say that every single interaction I have had with a CVS pharmacist at this location has been absolutely terrible. Just today, I interacted with Diana N. Lok, a pharmacist, who failed to treat me with any dignity. Maybe I wouldn't be so upset by behavior like this had it been a barista at Starbucks making minimum wage and not 150k a year like this pharmacist. Diana Lok was rude and disrespectful and just an all round horror. I left wondering why people like that plague the healthcare system. Like every other healthcare provider, pharmacists take oaths to do no harm and do the best in their ability to help their patients- but I have never been treated like a human being that matters at CVS- especially not at this location. I'm not sure what the problem is, but I wish the manager would address the attitude problems the pharmacists at this location have. If you aren't going to treat people with empathy and respect, you shouldn't be in healthcare (I'm hoping you are reading this Diana Lok and I wish the board of pharmacy would take your license back because you don't deserve it one bit). It truly saddens me and makes me wonder why people like Diana go into healthcare in the first place other than to make six figures. If you can, go to another pharmacy and steer clear of being treated negligibly by CVS pharmacists who are supposed to have your best interest at heart. read more

Discrimination at this store is VERY real! If I could leave a review without any stars, I would. I took my dog in after I saw a woman take hers in. The store manager, Louis, decides to tell me there are no dogs allowed after he clearly sees the woman in front of me with hers. I tell Louis to let her know (pointing at the woman) as well and I take my dog back outside. I was ok with taking my dog outside & tying him to the bike rack. Then I see the lady in line next to Luis. So he clearly did NOT tell her the same thing like he said he was going to do. I proceed to go out and get my dog, just for the sake of principle. Again, Louis came back at me. This time explaining no dogs allowed because of health reasons. Then again I ask, what about the lady in line with hers? Yet, still nothing said to the other dog owner. A letter has gone out to their corporate office and seeing the bad reviews on here, I hope they makes changes to the store management quick! read more

Just moved here form the east coast and let me tell you: This CVS is far and away better than anything I've seen in years. The staff gets the meds ready quickly, they're accurate, friendly and responsive. read more

This review is only for getting the Covid vaccine. 1. Online process at CVS Covid website was easy. When the site is busy, they tell you to keep the browser open and the page will appear when not busy. It came on within 7 minutes. Easy to find a local CVS that had vaccine. They let you know which vaccine is being given. When I logged on yesterday to schedule, there were plenty of appointments available at many different CVS locales. Filling out the form online was easy and took about 5 minutes as they asked for insurance info. 2. Getting the vaccine: When I arrived at the CVS I was greeted by an employee dedicated to checking in vaccine appointments. I received my vaccine right on schedule by a very friendly pharmacist. She told me she was a Cigna pharmacist. I was given my vaccine card and told when to come back for the second dose. They ask you to wait 15 minutes after receiving the vaccine before leaving the CVS. All in all a very nice experience and would recommend getting the vaccine here if you have a choice and can do it. read more

Just waited 10 minutes on the phone to talk to someone in the pharmacy. Ultimately hung up. There is a reason this CVS has 2 stars!

The worker Aj was harassing my two friends! He kicked them out of the store and yelled continuously. He needs to be fired immediately. No products were thrown as he claimed, a toy ball was bounced once and he used that as an excuse to expose his racism. I never write negative reviews, but action needs to be taken. They were extremely compliant and respectful in their reaction to his tantrum, apologizing and trying to communicate with him that nothing was thrown. The other worker had no complaints about the two girls and was just about to check them out when Aj snatched their item and kicked them out of the store for no valid reason. Completely inappropriate and a terrible experience at this CVS location. The other negative reviews validated that the customer service overall is terrible! read more

If I could give this place negative stars I would. I walk in trying to purchase alcohol BY MYSELF and the cashier says show me your ids (plural????) and I showed my ID, he then proceeds to say show me you and your friends ID (I WAS ALONE !!!!????) and I was so confused like who in this store are you taking about??? He was super dismissive and swatted me away like a fly and said " have a good night"super sarcastically while to swat me away like a fly. So bizarre and rude. Buddy thinks he's like the FBI of cvs or something. read more

I used to really like this pharmacy, but there is now always a loooooong wait to pick up prescriptions. They are short on staff and the line easily has 10 or more people standing down the aisle. read more

Not sure if the pharmacist knows how to read prescriptions. My doctor sent a specific brand for my medication and they decided to change it even on the prescription it mentioned dispense as written!!! Not substitute as you please!!! They showed no regrets for my frustration! I had trouble with different brand in the past. read more

Don't ever call-you wait 20-30 minutes on hold and then they hang up on you.

This is my go to Pharmacy. Since walking into, you always get the staff greeting you which is very welcoming and nice to hear. It is next to the playa vista car park and parking can be validated. read more

Update: WORLDS WORST PHARMACY. Taking my business to anywhere but here. I would rather gouge my eyes out than get a script filled here. Most incompetent people work at this pharmacy. Pharmacy is awful. Rest of the place is fine but the pharmacy is SLOWWW. When they say 10 mins it will be a minimum of 30. When they say just a couple more minutes it will be at least 10. SO BAD. read more

Thank you to Ash and the exceptional pharmacy team there... Absolutely loved your service today, communicating with other CVS locations to get me the prescrip i needed. Grade A service ! read more

I probably shop here too often, but I have to say all the employees I encountered have been very pleasant and helpful. I love how they welcome each customer in the store, very midwest values and mannerisms. If only some customers could be less stuffy and self-absorbed and say thank you back! Thanks for all your help! read more

Nice folks, very helpful. Not a very big CVS but they have a good variety of products.

Worst pharmacy ever! They don't answer the phone and they can never figure out their prescriptions. Do not go here! They mess up on the amount every single time. read more

So weird walking into a business that won't be around in a few years. It's like visiting someone who is really sick but won't acknowledge it. This place is just the worst... It's horrible pharmacy and overpriced junk food and plastic junk. The only reason I went her was because if the close proximity but I won't be coming back unless I need last minute Halloween candy or potato chips. What terrible customer service and lack of HIPPA protection in the pharmacy. Ugh... read more

I have been going to this pharmacy for years, and never had much problem other than typical rush hour waiting times. But that is to be expected. Today, there was an emergency at the store, apparently a refrigeration leak so the whole store was closed. Fine, understandable. However, when you are relying on them to fill a prescription, how is there no communication that the store is closed so you should have your prescription filled elsewhere if you cannot wait? The doctor sent in the e-prescription at 11am. I call the pharmacy to confirm status, and the automated phone system put me on hold for an hour. I hung up and called back 30 min later. Again I was out on hold for over 30 min before I decided it would be faster to walk in at 2pm. That is when I found out the store was closed. Yet there was a staff member manning the door. Ok, they were waiting for the fire dept. Maybe they will open again this afternoon. I get an automated text around 2pm that my order is getting processed and will be ready by 6pm. But if I wanted it sooner, I could request that thru the automation. 4pm, I get a text that the prescription is ready to be picked up. So I go to the store again only to find 4 people saying there is nothing you can do, the store is still closed. No one could answer the phones all day b/c no one was there to pick up the phones. Yet there was a group of them hanging out at the door, so.......I told them I really needed the prescription and wished they would have advised people to transfer their prescription earlier in the day. They just shrugged. Seems like they need a system for when a pharmacy shuts down for those in need of their medication- a recording on the phone system that says they are closed due to an emergency with unknown reopening time, a sign on the door....anything. Any simple solution instead of just sitting around doing nothing with no info.! Why does CVS Pharmacy not have a protocol? read more

It's the worst CVS. Rude and poor customer service. They didn't even ask me my CVS membership number and I forgot to use it. I will never come back this location read more

The staff is usually pretty friendly. Selection is decent though they don't take advantage of all the new apt dwellers nearby. No magic eraser sponges. What?! Lines are a bit slow but first world problem. They just took out of all their garden I People in PV don't leave if we don't have to son more home goods on the shelves would behoove them. They require a receipt for returns. One problem: they don't give receipts. They literally have to call a Mgr who goes to the back office to print one. That must be some kind of consumer protection violation. Im read more

Hate this place. Manager and employees are very rude...both up front and at the actual pharmacy. They seem miserable, always frowning, never greeting you...just demanding your name and birth date. Same up front..no smile or greeting, just "CVS number?". Very understaffed, so there is always an extremely long line at the pharmacy. Then, when you finally get to the register to request your prescriptions, the give you a nasty attitude. If you call in to avoid the line, the pharmacist will interrupt you in the middle of each and every sentence. They seem bothered to have to work with customers. This obviously plays into the long lines because they move at a snail pace while they appear to suffer through dealing with each customer. It's a horrible experience. Makes it even worse that they have three registers at the pharmacy, but always just one person running a register. This can only be blamed on awful management. read more

If I could give this pharmacy LESS THAN one star I would. Terrible customer service by the actual pharmacist. I was there before rush hour and asked for my prescription- they didn't receive it yet so I called the doctor and chase it. It finally came and when it did after waiting- the pharmacist said it'll be ready in an hour! I was in pain and asked if they can make any allowances- he ignored me and carried on working. I understand people are overworked- however it's not my fault he is a pharmacist. Lighten up the act and maybe listen to customers in a consumer facing environment? Or get out the industry and stop bringing them all down with you. Terrible service go to any other CVs if you can help it. You have been warned. read more

This is the friendliest and helpful CVS I've ever been too! I disagree with any negative reviews about the staff being unfriendly. YASIR CHAUDHRY (store manager) greets you with a friendly hello without fail every single time we are in there. I've been to the pharmacy and they have always been polite and patient with me. Every single staff member treats you like you're their number one priority and the gal in the makeup section is always super sweet and helpful. Yasir is doing a great job managing. I won't go to any other CVS if I don't have to. This is the best one. It's smaller than some other CVS's but super convenient with plenty of parking and shops and restaurants nearby to enjoy as well. They have never not had something I needed. read more

I always have had good experiences at this pharmacy, yes it takes a little time to get the medication but in everywhere I went was like that, normal time. read more

Elena at the pharmacy is amazing. She is efficient and knowledgeable and helped with a difficult order. Totally elevates the pharmacy!

Due to a change in our insurance plan, we are forced to go to a cvs pharmacy now. I had to transfer my prescriptions over, but in order to do so I had to show up and have them call my old pharmacy to transfer it. I go to the drop-off window, let them know what I needed and then 45 min later, the pharmacist called me over and asked if I was waiting for a prescription. I told her yes, she checks the system, and I'm not in it as far as a prescription. I told her that they were supposed to call and have it transferred and she said, "oh". It's now 2 hours since I have walked into the store and I am still waiting. She has since checked in and said my old pharmacy put her on hold. I guess I should be grateful that she acknowledged that I was still here, but I still feel like bursting into tears. Once I get my prescription, I will transfer the balance to a different cvs. Having to pay for parking because I waited past the 1 hr validation was icing on the cake. I asked for extra validation and they would not give it to me. Why should I have to pay to get my prescription?! read more

Waiting for long time to get my drug, people working that it's so slow action, service is not good.

Rude rude rude person in front desk! Train your ppl, mr/ms Manager. I felt like I went back to Sovet Union era when ppl were barking orders to your face. read more

This is for the pharmacy. Never ending horrible service and unreasonably long waits. At least 15 separate incidents. Tonight,Sunday, I just tried to pick up my prescriptions at 6:03. They won't give them to me because they closed at 6. No sign. No announcement (I was in the store shopping) . No communication of any kind. This place really really needs better management read more

I called to see about getting a flu shot. They put me on hold after about 6 rings and then NO ONE PICKED UP THE PHONE. I was forced to hang up. Fail CVS Pharmacy. FAIL. read more

UPDATE: Today I went and there were 5 people there so it appears they're more properly staffed. HOWEVER, there were lines in both pick up and drop off and 2 different people had to go up and ask the staff if anyone was planning on helping them. It doesn't appear to be a numbers issue but a customer service one. CVS is definitely my pharmacy of choice but the pharmacy here is incredibly understaffed. There is always a wait when dropping off, picking up, and when you call in - I just waited on hold for 25 minutes. I know the pharmacists are doing the best that they can but whoever manages this store really needs to make it a priority to have enough people working. Additionally, a corporate issue but the music they play while you're on hold on the phone is the WORST music ever. read more

Everyone who works here in the pharmacy is clearly disappointed with their decision they've made with their careers. It's a shame when you walk in somewhere and you can feel the horrible attitude emanating from a soul sucking employee. It makes it very hard to want to come back. It especially blows when it's somewhere that you HAVE to go, like the pharmacy. Please, CVS employees, if you're going to be terrible at the one and only job you're assigned, choose something easier. Or at least don't be lazy and dissatisfied and take it out on your customers. Go back to school and find something that fulfills you instead of being a total axe wound in the arm of the earth. Your happiness is certainly not going to be found in the CVS pharmacy or in your terrible attitude. Remember...avoid "Gerald." read more

This review is specifically for the pharmacy. As far as the store goes, it's very nice and clean. The pharmacy, as others have noted, is awful! The customer service is so terrible, that I am considering switching to another CVS, or giving a competitior a try (e.g. Walgreens or Target). Every time, I've gone to the pharmacy to pick up or drop off a prescription, I've waited more than 25 minutes to be helped. Also, I've had my doctor send in an e-prescription to CVS and CVS said they never received the Rx. They really need to get their act together. This is a prime locaiton with lots of foot traffic. They need to have enough resources and staff to provide for the demand. read more

This review is specifically for the pharmacy. As far as the store goes, it's very nice and clean and a refreshing change from the other CVS Pharmacies in the area. The pharmacy, as others have noted, is a nightmare. I switched my prescription here since it's about 10 minutes from where I live, but now I'm seriously considering switching it back to the CVS in Manhattan Beach. One time I had a prescription to drop off, there was no line and I was told 20 minutes. I waited in the store for close to an hour before the prescription was ready. Another time I waited in a line for over 40 minutes just to drop off my prescription. I had thought I would drop the prescription off and go grocery shopping next door at Whole Foods until I was informed that my prescription would be ready in three hours. Three hours!! That being said, this pharmacy is new and I can only imagine it's popular due to its nice location and the fact that the three nearby CVS Pharmacies in the immediate area are total dumps. I can only hope that someday soon they figure their *bleep* out. If I keep my prescription here and notice a change, I will update my review. read more

The pharmacy needs to step up it's game. Poor customer service skills, always busy and not staffed, takes forever to get prescriptions filled and if you have an issue that requires a doctor to call in for assistance, you'll be waiting there all day. To top it off, they aren't very friendly or apologetic about it. I suppose they know you are going to deal with it because you need your meds, but I'm within walking distance and highly considering a new pharmacy that I will have to drive to so I wont have to deal with it anymore. read more