This review is specifically for the pharmacy. As far as the store goes, it's very nice and clean. The pharmacy, as others have noted, is awful! The customer service is so terrible, that I am considering switching to another CVS, or giving a competitior a try (e.g. Walgreens or Target). Every time, I've gone to the pharmacy to pick up or drop off a prescription, I've waited more than 25 minutes to be helped. Also, I've had my doctor send in an e-prescription to CVS and CVS said they never received the Rx. They really need to get their act together. This is a prime locaiton with lots of foot traffic. They need to have enough resources and staff to provide for the demand. read more

This review is specifically for the pharmacy. As far as the store goes, it's very nice and clean and a refreshing change from the other CVS Pharmacies in the area. The pharmacy, as others have noted, is a nightmare. I switched my prescription here since it's about 10 minutes from where I live, but now I'm seriously considering switching it back to the CVS in Manhattan Beach. One time I had a prescription to drop off, there was no line and I was told 20 minutes. I waited in the store for close to an hour before the prescription was ready. Another time I waited in a line for over 40 minutes just to drop off my prescription. I had thought I would drop the prescription off and go grocery shopping next door at Whole Foods until I was informed that my prescription would be ready in three hours. Three hours!! That being said, this pharmacy is new and I can only imagine it's popular due to its nice location and the fact that the three nearby CVS Pharmacies in the immediate area are total dumps. I can only hope that someday soon they figure their *bleep* out. If I keep my prescription here and notice a change, I will update my review. read more

The pharmacy manager is terrible and this isn't the first time. She's constantly speaking down to customers I was three rows down today heard her being rude. She's rude on the phone she's rude in person she's rude if someone asks her for help. She practically threw my paperwork at me didn't even look at me. You're in the healthcare business be nice stop giving people attitude with your stupid tone if everybody has to look up when you're being rude on the phone or in person you clearly are the problem. Literally yelled at an old couple right in front of me like they clearly can't hear you and require some patience. The management at CVS and the people working there are all great I don't know what her problem is. So please get it together if your having a bad day stay home. All you have to do is be polite that's it that's like a basic human concept. read more

Alan is the man! Doing the usual CVS errands run and his customer Support and attentiveness made our visit top notch! Errands aren't so bad after all! Best customer service and over the top experience I have had in a very long time! I felt like I was in a Neiman Marcus buying thousands worth. Blown away by this experience! read more

Meh, not the friendliest CVS I've been to. I don't fill my prescriptions here, however my wife does. The pharmacy staff isn't very friendly and they sort of push you out as quickly as possible. The store itself is OK. We come here once in awhile, as it's within walking distance from where we live. Also, their one of the only stores in the area that have lotto, although it seems their machine is broken more than it's working. There are far better options for both shopping & pharmacy. read more

My doctor phoned in a prescription at noon. I called at 1:20. My pills were ready. Clerk even had price for me. I got there at 1:30...stood in line for 20 minutes while watching a clerk search for a bag of someone else's pills. He even over turned two bins, searching. Finally my turn. Sorry, give them ten minutes and I should have them. I didn't have ten minutes. Had to pick up grandkids from school. Came back, stood in long line again...before I got my pills, had to electronically sign all sorts of forms ..one wanted me to allow CVS to call me and let me of other offers. I declined. Probably rudely. Took my pills and realized, I just don't have good luck with CVS. read more

I absolutely love this pharmacy that people are exceptionally nice the managers really try to help you be happy if you have a problem and the pharmacy at self I think is amazingly confidant and competent they try to help you if there's a problem they explain things thoroughly. The girl in charge of makeup etc. Kirby is amazingly knowledgeable and has me using products that really work I'd give this place a big 10 if I could!!! read more

If I could give zero stars. I would. I've always had a private pharmacy, but since moving to Playa Vista, my old pharmacy with their restricted hours proved to be a bit of a hassle. So, I chose to switch to CVS Playa Vista--for convenience. Let's just say, I've never been MORE INCONVENIENCED. 1. While switching my prescriptions, I asked the pharmacy staff member to take down my information (I included my name, email, phone number and previous pharmacy's info) so they could contact me to say it had been successfully completed. After hearing nothing back from CVS, I walked in to ask where my prescriptions were and they said they had NO RECORD OF EVER TAKING MY INFORMATION DOWN. I was flabbergasted since I was leaving the country for a few weeks. So I gave them all my information. Again. 2. Upon my return, I thought this would all be resolved as I was told to come back to pick up the medication. Low and behold, I return and they tell me that THEY CANNOT GET THAT PRECISE MEDICATION. They failed to contact me OR my doctor to say this and remedy the situation. 3. I call my doctor and ask them to please write another prescription and send it to the pharmacy. THEY DID. ON JULY 13. With record of having spoken to someone. CVS never called my doctor back to tell them they weren't able to get that medication, as they're supposed to. I call CVS today and not only do they not pick up but keep placing me on hold without being able to get a word in edgewise with the phone girl while she goes "there's 4 callers ahead of you" (NO THERE ARENT, THAT'S ME HANGING UP AND CALLING BACK SO YOU CAN ANSWER.) Thanks to their terrible customer service and MEDIOCRITY, I hung up--called my doctor immediately and asked to please switch all of my medication back to my original pharmacy. I HAVE NEVER BEEN TREATED LIKE THIS EVER, and this incompetence by the CVS Pharmacy has cost me a month of being set-back on medication (and with birth control, we all know that's a nightmare for the body). I'd rather a trip to beverly hills from playa vista before my pharmacy closes @ 5PM than walk into CVS Playa Vista. read more

After reading the reviews and experiencing the same terrible customer service, I have to say that everything bad said about this CVS is true. Everybody can't be wrong about the terrible customer service. Funny thing, I noticed the employee that works in the beauty department did seem racist, so I also agree with Alyssa M's review about the tall employee girl that works in beauty, she's got a nasty attitude, I saw this customer asking her questions about beauty products, the customer was an African American young women, and the employee chick that works in beauty had a nasty way of not really wanting to answer the customer's questions about beauty products. I'm not sure why this CVS has such racist Latin employees, the seem to be always racial profiling, I've never wrote a review about this before because I thought maybe I was wrong but after reading some of the reviews which confirmed I wasn't wrong and I was actually witnessing racial profiling, I come to this CVS frequently, I've also noticed that as soon as a black was person walks in the door, security shortly walks in right behind them or minutes after making it obvious. This CVS disgusts me. The employees should be ashamed of themselves, I hope corporate reads this review, hopefully corporate will do a complete overhaul, the hiring Manager clearly needs to be re-evaluated, whoever they are, they need to stop hiring racists, they also don't know how to hire employees with good customer service skills. read more

Really nice, brand new, clean CVS. Went here the second day so it was deserted, especially in the strange new parking structure in Playa Vista that some people probably don't even realize is open. Everything at this location is stocked and organized. I hope this place stays shiny for a while since it's the most convenient location possible for me. But one question: If CVS has stopped selling tobacco, why did they build the empty cigarettes rack and then put the "We don't sell cigarettes" sign over it? If you're a BRAND NEW store just use that retail shape for something else and put no smoking signs elsewhere. That's just weird. read more

CVS Pharmacy - Drugstores Near Me - Playa Vista, California

I retract my prior review. This place is a joke. Last month, they lost two prescriptions my doctor had faxed in. I had a text from the doctor saying she had faxed it in, but the pharmacy manager refused to believe the text was from my doctor and insisted that if the prescription was not in their computer system it could not have been faxed in. Four hours later, after my doctor called CVS again, I received a sheepish call from the pharmacy manager. It seems that the pharmacist who received the fax took it to his workstation without logging it in, then left before filling it. Although this was troubling, I figured the pharmacy was still working out kinks from the opening and so I thought I'd give it some time and try again. I waited a month, then tried to call the pharmacy again today. I was left on hold for OVER AN HOUR without speaking to anyone. Eventually, I decided to just come into the store. Given the delays, I was certain I would be confronted by massive crowds. But, no. There was one person in line and 3 people in the pharmacy. I guess they just didn't feel like answering the phones. Oh, and again, the pharmacy manager was there, very apologetic but totally useless. I have asked to speak with the regional pharmacy manager and am hopeful they will eventually work out the kinks. Until then, I will pursue other options. read more

Nice space, but their pharmacy is HORRIBLE. I'm writing this review in line. It's been 1.5 hours, and I've yet to see my prescription that was supposed to be ready...an hour ago. The pharmacists are slow, rude, not helpful, and how are you gonna have 1 lady at the counter when there are 7 people in line?! Getyourpharmacytogether Never coming back again. read more

Update. I was in the store 2.5 hours. Incredible. After being promised an hour. I think I discovered the problem. The pharmacist just throws the prescriptions from the back counter to the front in a huge pile. The front counter is so busy they don't know what is ready. In my case, 3 prescriptions were transmitted over at 3:00 on the dot. The four had to be hand delivered. I got to the store at 3:06. I waited in line almost 30 minutes just to hand over my controlled substance script. The clerk says, "Oh, I just pulled down your other scripts. We are very busy. It will be an hour. What can you do? I thought I'd kill time and do some shopping at Whole foods. I killed an hour there shopping and eating and returned. The same clerk saw me and said they were working on it right now, 4:30. I kept checking every 30 minutes. Finally at 5:32 I get my scripts. Who knows how long it had been sitting in a huge pile??? THEY SHOULD CALL OUT YOUR NAME FOR ANYONE WAITING! Pharmacy seems to be more concerned with hiring hipster crew with Lady Gaga Pharmacist and Mr. Mustache Assistant than competent customer service personnel. One pile for waiting customers. Another for phone or auto refills. If you only need OTC, this is a fine location. If you need Pharmacy DO NOT GO HERE. As a side note. Father and little boy got there right after me. Poor little guy had asthma and needed treatment meds. Kids is wheezing and distressed and pharmacist couldn't speed things up for even a little kid who couldn't breathe! read more

Horrible experience. Had a root canal for 2 hours after work. Dentist said, "You are going to be in pain. Try the ibuprofen first but get the pain meds. Use sparingly." I go in after my 2 hour dental appointment, with face still frozen with novocaine, and try to fill my prescription at 7:30pm. "We can't fill it," I was told by the guy. Then the pharmacist told me, "We don't have that pain med in stock. Go to Walgreens." Are you serious? What is wrong with these people? I have spent the evening in pain, with a throbbing mouth, after a root canal, because they can't stock their store? Or are worried I'm going to sell these pain meds? The last time I filled any pain meds was 4 years ago for another root canal. Not an OxyContin addict. Just a normal person in pain. No one cared. Not one person cared that I was suffering. When I filled the ibuprofen in desperation, they seemed surprised like, "Oops, maybe she was a REAL patient after all." I despise this level of incompetence and lack of empathy. read more

Lovely store but be aware that if you fill a prescription here you can be hounded by robocalls for months even if it's a one time rx. Finally, I was able to get an 800 number to call to stop all of them. Annoying, but call 1-800-shopcvs to stop robocalls. read more

I ordered some 'baby shower thank you' cards from this location. When I went to pick them up, they were not found. Allen ended up assisting me and getting the cards taken care of that night for me. He was very helpful and kind through the whole process. Thank you Allen! read more

I went to this CVS on Monday, February 24th and was helped by a nice Latina cashier a number of times. But when I went to checkout, she was checking someone out, then there was an older African American gentleman and then me. There was also a tall woman with a nametag that indicated she worked in the Beauty Department but she was behind the counter doing nothing next to a cash register. She looked around, stood there, stared at her nails. We waited 10 minutes. After the Latina cashier finally started to check out the African American gentleman, she called me to be checked out. I asked her why was she NOW checking people out. She said she usually doesn't but she was being nice. I didn't want to be rude, because I wasn't absolutely sure, but it clearly appeared that she was avoiding the African American man due to the exaggerated and awkward long wait. Whether she meant to act out this micro aggression or not, it was so disrespectful. He was an elder and should have been helped out immediately simply out of respect. I won't go back. Even the appearance of a micro aggression is intolerable. read more

I had a high hope for this location. Sadly, my first visit was disappointing experience. They are understaffed and very unfriendly. I must say all the negative comments before me must be true. Hope this location will improve, since it's the closest one from my home. read more

Very friendly staff. At least when I went. Had issues with my insurance and they really took the time (more than they should) to make sure I was taken care of. Thank you! read more

Pharmacy staff in general indifferent if you get you medication or are helped or not. They do not appreciate you as a customer and they do not interface well with CVS as a whole. Multiple issues even though my health insult is through CVS. I wish I could leave CVS and go to another provider. read more

The pharmacy at this CVS feels like a recurring bad dream. Every time I come here something is off. If there is no line, there is nobody to help at the pick up. If there is a long line, every customer seems to take forever. If this place wasn't so close to my home I would never come here again. read more

Something is wrong in the pharmacy. I've called three times today to talk to the pharmacist and was put on hold, with nobody ever answering my calls. I waited for forty-five minutes each time. This is unacceptable. I've never had this problem with the CVSs I've used before read more

BEWARE OF THIS PHARMACY! I had a work-related injury and the NP wrote a script including a temporary workers comp Helios card to avoid out of pocket cost. Upon drop off I am told that I will receive a text message informing me that the meds will be ready for pick-up. 1 hour goes by... NOTHING. By 2:30 I decided to give them a call and the tech says that they are still waiting on a pre-authorization approval . Excuse me ?! CVS pharmacy in Inglewood has filled my meds from a previous injury and I NEVER had to wait for any approval or authorization! The temporary card works perfectly! 3:19pm I receive a text stating that the meds are ready for pick up so around 8:15pm I go back only to find out that they are STILL awaiting approval and I have the option to pay out of pocket! What approval takes 2-3 business days ?! Why would the NP at my job give me this temp card to use if I couldn't get the meds the same day ?! What kind of games is CVS Playa Vista running ? By this time I am FURIOUS demanding another option. The tech gets on the phone only to tell me the same thing yet another time. In extreme pain, I finally decide to pay for the meds out of pocket. I went home to grab my debit card and I called to let them know that I live close and I will be back. I arrived at 8:58pm and the entire pharmacy was shut down! Taj informed me that if I got there within the next 5 mins I would be able to get the meds. I couldn't believe how they lied and mistreated me! I am beyond upset and I will never return to this pharmacy. I will also let BBB know about the incompetent poor excuse of employees they have working behind the counters. read more

Got what I needed, and more! But I used my Extra Care discount! The lady that helped me was very nice. Unlike other reviews, I have not gone to the pharmacy so I had no issues. Parking was a breeze too. read more

Worst experience at a pharmacy ever, doctor sent in prescription and pharmacy never filled it. They claimed to be out of stock and said they were ordering it but it's been 2.5 weeks... Don't go here read more

Do not come here!!!!! Pharmacy takes forever!!!!! It's my 3 time here and it's been around 2 hours every Time!!!!!!!

Transferred my prescriptions to this location after it was opened, but now I am switching back to the MDR store. Slow, inefficient, and not customer service oriented. Not very busy but takes even longer to get in and out. I just called and asked about a new prescription... to which the pharmacist (or technician) replied "so what do you want to happen for you to be happy? Do you have the prescription paper in front of you? Okay then bring it down here". Uh, thanks that was helpful. I'd rather drive out of my way to MDR then deal with this every time. read more

There's a reason this cvs has such low reviews. The line for the pharmacy is ridiculous and the techs behind the counter do not care how long you wait. I had a coupon for my prescription, which I presented when I went to pay. I was told that the coupon has to be processed and that I would have to wait 15 minutes. 20 minutes later, I went back in line only to be told that it would be 5 minutes more. At the end of all this waiting, I was told that I needed an ID number to process the coupon! To the female tech in the back, you easily could've told me that you needed it instead of looking at me blankly as I waited. I'm upset that I waited for absolutely nothing since I ended up paying full price for my prescription. Never ever again. read more

If you have photo orders, I suggest NEVER going to this CVS. I placed an order online 5 days ago. It was supposed to have been processed that day. I never got my photos. First, I was told the printer was down. Then I was told they didn't have the right paper. Then, today, I was told that they had no record of my order. It simply disappeared! From now on, I will simply disappear from this CVS. read more

Love the staff in the front and pharmacy! Everyone is very nice! You get a smile and hello the moment you walk in the door. If you are looking for something, some one will come over and ask "can I help you find something?". The pharmacist and techs are all professional and helpful too! They can get busy but they will get to you and give you full attention. read more

Just want to write a special thank you to Alan and Kirby for their special assistance every time I come in here! They are so helpful and I really appreciate their amazing customer service. Best CVS hands down!!!! Thanks Alan and Kirby :) read more

Literally, THE WORST. They always have a massive line. Pharmacists are multi- tasking when they do help and can't seem to keep my regular monthly prescription in stock. Moving to mail away ! read more

Service is not a priority here neither is building customer loyalty. Just stick to the location in the Marina, it's bigger and they don't leave products out of your bag that you have to later go and retrieve. And you don't have the manager volunteering to give you extra coupons because your service experience there was less than satisfactory. read more

New store - same old horrible service. Dr called in new Rx for Zpack for my son, specifically to this NEW store and I get there and am told it went to old store 4 miles away. Typical CVS snafu. I will NEVER have any Rx called to them. This is why I pulled all my son's diabetes meds to Target. read more

The Pharmacy is disorganized and gave me the wrong prescription. Lucky I caught the mistake.

Playa Vista Residents Beware! I recently switched three prescriptions from a nearby Rite Aid to this CVS because it was walking distance to my house. Each time I need a prescription filled its a problem!!! Most recently... It was very important that I have a medicine on SUNDAY... however they were closing in 15 minutes so they said it would be ready first thing Monday and that they would call me if their were any problems. MONDAY NIGHT- I wait in a 20 minute line to pick up my prescription only for them to tell me that they couldn't read it and needed to call my Doctors office in the morning. Again, they said it would be filled in the morning and they would call me if there were any problems... TUESDAY- I call just to make sure it is ready before I head over and they tell me that my insurance wouldn't approve it. Again... no call. So I would have waited in another line only to be told that they couldn't help me and I needed to call my insurance. I am in the process of switching everything back to Rite Aid. This place is a MESS. read more

Clean, new and the store is nice but the pharmacy is the absolute worst. I have never been so disappointed by a pharmacy; I have been using this pharmacy for over two months and I leave extremely annoyed every time. THE WORST! Everyone in line with me agrees, worst pharmacy and customer service! read more

This CVS opened on month ago. I broke my leg and took my wheelchair in to deliver a prescription for doctor ordered pain medication. I was told they did not stock the pain medicine in my prescription. It is Saturday. The courier would pick it up Monday. It would be here Wednesday. If you are unfortunate and depend on this pharmacy you are out of luck. She didn't even recommend a nearby pharmacy that had the medication. After I asked a different person she did call other pharmacies. None of the pharmacies in West LA had the prescription. What a mess. read more

Went in to check the place out because I have a home in Playa Vista. I thought I'd rather walk to this CVS instead of trying to navigate around the guy in the white suit in a wheelchair begging for money every time I go to the Marina. No Way!!! The parking situation in the big drive around mall type thing doesn't work for me. I know it's a nice area and all but it doesn't mean people from other neighborhoods aren't lurking around at night. I know, I know, I can walk there but I was on my way home and just dropped in. However, I noticed the people in line waiting for their meds complaining about the inefficiency of the pharmacy. That was enough warning for me. I'll keep dodging the guy begging in front of the CVS in the Marina where they have efficient pharmacy personnel that are always happy to see me. read more

This CVS is actually great, very friendly staff and always try to help you out. Juan helped us out today and was very nice.