Many issues here with pharmacy. I get texts saying my prescriptions are ready to pick up, I show…read moreup, and not only are they not ready, but they don't have a record of the prescription in their system (even when I can see it in the CVS app). Constantly having to speak to the pharmacist about issues and they're totally inconsistent. Told to come back another day and get told something totally different by someone else.

SLOWEST drive through pharmacy I have ever been too. Would give it zero stars if I couldread more

Customer service has definitely improved here over the years! They used to hire some pretty…read moreinsensitive employees but everyone that's up there now is great! They do their best to match prescription prices and discount cards. Location is super convenient!

The folks that work here lack customer service skills.read more

I made an appointment with the Hub Now clinic in the store…read more I arrived early and was seen early. I was able to get what I needed done fast and be on my way. The person who assisted me was great, professional.

Great crew, but they are slow. The other CVS in the Colony that closed. They had a process and a…read morequick one. 10xs faster. They could use the system they had. The drive thru here is extremely slow. Better plan ahead have extra time

Why all the low reviews? Why the awkward 3 stars? This pharmacy is SEVERELY understaffed…read more S E V E R E L Y. We've filled prescriptions 3 times here. Overall, the people are trying really hard. That second and third star are for the staff who are doing their best and are truly trying despite getting frustrated customers (like me) and yelling customers (I've seen) The first time, I thought it was a fluke. We waited 45 mins (started off at 4th in line). They had challenges finding our script because they were so many baskets for scripts backed up and not put away. The second time, I pulled in 30 mins before closing to the drive thru and I was in second place. And I waited for almost 20 minutes. And I ran inside. And I was 4th in line in there but thinking "hey, at least I'll get helped eventually." That was the night I discovered that their system auto logs them out shortly after closing. The pharmacist was having her first day and it was just her and a tech. And on my third visit, I arrived over an hour prior to closing. I started at the second in line in the drive thru. 25 mins later I pulled up and they said "there's no script for that name." Funny because I was there at 11am and they said it would be ready at 4pm--that pharmacist was working alone. In the end I was told that my insurance wouldn't pay until the next day. The guy I talked to told me it would work the next day and that he would be there. I waited for a total of 45 mins this visit. I arrived the next morning and he answered the drive thru window and had just filled the script (my husband texted as I pulled in to confirm it). He noted as he handed me the script that "it was the last of their supply" of a fairly common medication. The store manager(?) has been there on all FOUR of my visits. He's been stocking AND manning the cash register himself and not complaining about it, just racing around. I'm not sure if it's just general understaffing issues that so many are experiencing or what, but lack of staff is what is holding this place from being the gem the people would make it into.

This has to be the worst pharmacy in all of Texas. Pharmacy techs lied about my prescription…read morerepeatedly!

We came in for a passport photo, and were told the cameras didn't work, even though one was clearly…read moreturned on in front of me. It felt more like a lack of effort than a technical issue. If the service isn't offered, it shouldn't be displayed.

We have shopped here a few times. Our regular CVS is one closer to home but driving by after other…read moreerrands and wanting to get virus shot stopped by. We asked for shots but clerk said we had to make an appointment but was overruled by pharmacist. Good for the boss. She looked us up on computer (prior shots taken at another CVS location) and we got the jabs. Quick and sort of painless. One less thing to worry about. She said they have had the current virus vaccine for several months that fights the latest version. Flu vaccine should be available in a few months.

I prefer to go to Walmart as soon as they are open. I always have more than 15 items. This…read morelocation never has a cashier to check anyone out at that time.. However, there is always a very rude Walmart associate standing there to watch and make sure I scan all 36 of my items. When the associate has to scan her badge because my recorded motions appear to be suspicious...her petulant attitude is unbelievable! I want to explain to her that without the needed space of a conveyor built it is difficult to scan, bag, and load items with the cart positioned to my right. Walmart be more efficient, customer oriented, and smarter! Thank you!

Walmart Pharmacy Prosper is the best! Always friendly,…read morealways accurate. We've used other Wally Pharmacies and been disappointed but not ever disappointed at this one.

This Market Street definitely lives up to the HYPE! I was…read moretruly impressed with the bar inside. It's simple, but cute and quaint. They have a nice beer selection and offer champagne, mimosas and wine. They even offer HAPPY HOUR! The mimosas are made perfectly. The price point is great whether it's happy hour or not. Who doesn't like to grocery shop while sipping on a mimosa. Or just stop in and sit at the bar. They have a few television screens to keep you entertained. The bartender is friendly and helpful. Honestly I would return here just because they have great mimosas. My Market Street doesn't have this option. I am so envious lol and would trade our Starbucks in a heartbeat. The flower section is impressive! They have a Noodles Vendor for a fast food option. This store is well stocked and feels big. It was clean and the staff were friendly. So every blue moon I will drive to this location and drive past my local store. I just love some of the things they have in this location. I watched couples come in. The men came and sat at the bar ordered a beer. The wife shopped. Everyone one was happy.

Shout out to Sam that works behind the bakery. She has a great attitude and personality. Clean…read morestore and great selection

The pharmacist is super sweet and for some reason my Rx's are cheaper there than Walmart???…read moreAnd everything is always in stock!!!

Fibi is everything a local pharmacy should be. Extremely customer focused and will make sure to…read morekeep what YOU need in stock. Kids get sick, pediatrician sends RX and before we're even home Elsa calls to let us know it's ready. She's even offered to deliver. We need to rally around this business and ensure their success because there isn't another good option like this in the Prosper/NW McKinney area. Great family run business that doesn't give all the runaround and "take a number" treatment you'd get at the large corporate pharmacies.

Came by here this morning to grab a Neutrogena face mask pack that I need for work purposes. The…read moreCVS website stated that it was in stock hence me coming to this specific location. Walking in, I didn't see any employee but proceeded to try and find what I needed. I kept looking but no luck so I figured I'd look for the employee and ask for help. Couldn't find anyone so I stood at the register for a minute - then I clicked a customer service button. An older male employee came out and asked if I needed something. I let him know that I was looking for an item (showed him the exact product on my phone) and that it shows it's in stock at this location. He pointed at the Neutrogena makeup department signage and asked if I looked there. I said no (it's a skincare product not makeup) but I'll go check it out. Again, I didn't see it so I went back to the front to find the employee. He was standing behind the register and I stood there watching him on his phone. I won't assume its personal vs work related - I get that he could have been corresponding with other employees or something like that. He acknowledged me about 90 seconds later and asked if I found it. I told him no and his response was "oh well then we don't have it." He put no effort into actually helping me and honestly just acted like I was bothering him. I walked out - will continue to use the CVS on Stacy Rd instead.\

I visited this location specifically to purchase a money order because the website clearly states…read morethat this store is partnered with MoneyGram and offers those services. When I spoke to the store manager, Hadi, and requested a money order, he informed me that I would need to create a MoneyGram account and have it printed at the CVS location. I've never heard of this process before, and it did not align with the information listed online. I attempted to follow his instructions and created a MoneyGram account while in the store, but there was no option to digitally create or print a money order. When I asked Hadi for assistance walking me through the process on my phone, he refused to help. As a result, I had to leave without being able to obtain the money order. This experience was frustrating and a waste of time. If the service is not available at this location, the website should be updated to reflect that. Additionally, customers should not be turned away without proper guidance or assistance. I hope management addresses both the misinformation and the lack of customer support.