Don't expect a miracle. As a regular, I don't need to be checked up on "due to..activity". Especially during COVID19...social distancing. Thank you. read more

I signed up on the CVS website for a flu shot. The check in process required me to stand in line inside CVS and sign a dirty phone with my finger to check in. Then they said that I was 4th in line even though I was right on time and it would be 20 minutes. The pharmacy area was very crowded and people were not socially distanced. I said I'd like to wait outside given that they were 20 minutes behind and I'm trying to avoid being inside around people because of covid. I was instructed to wait outside and come inside to check - no text when I up etc. I expect during this far into the pandemic for a check in process that involves less physical contact and was more streamlined. When I went back in to get it there was no system. I had to ask a store worker for assistance who then alerted the pharmacy. They had me sit in a crowded area. Overall pretty bad experience at a place that is supposed to be about health. read more

This is the worst pharmacy! They never get my prescription on time. It's been three hours since it was sent to them and I'm still waiting for it. This is the second time I came today to get my meds and I'm sick. I'm sick and this just makes it worst. I mean what the fuck!!! read more

This is the worst line I've ever had to wait in to pick up my prescriptions. It's almost 5:30 pm during the week and there's only one person working prescription "pick up." Unclear whether they're understaffed or just incompetent but this is honestly unprecedented. CVS, please just hire additional staff so customers don't have to waste their time as a result of your inefficiency. read more

I think I figured out what's up with this CVS: it is the secret portal to the second layer of hell. Every time I come in something is wrong. Examples include incompetent employees who know where nothing is, being out of stock of one or multiple items, or the excruciatingly slow checkout process. Once when I was there the entire store was filled with the sound of a very high-pitched screeching alarm going off. Apparently because "the refrigerator is broken." An employee said this had happened before and they had to "call someone" to get the sound to stop. She seemed resigned to the sound and the fact that she'd be carrying on business as usual. This store needs a manager, BADLY. And some competency and control amongst its employees. read more

The CVS next to Nob Hill Trader Joe's is open! It's shiny and sparkling. And the employees are friendly and chipper (let's hope that lasts!). Apparently, their doors opened earlier this week, but I didn't realize it until today when I got a flier in the mail with some amazing coupons: $10 off a purchase of $20 or more; free peanut butter Snickers; free Palmolive dish soap; free 2L Coke; free CVS brand item up to $3; and free 25 photo prints off your digital camera or CD up to $7.25. Advertising works, and the glee of free is hard to pass up! There were somethings they didn't have, like regular household bleach--the only one on the shelf was a "summit" scented variety. I also needed heavy duty dish washing gloves, but they only had the the thin kind. However, their makeup section was impressive--great layout and chock full of goodies. Welcome to the neighborhood, CVS! read more

**This review is for the pharmacy only** Shoutout to pharmacist Dario for the top-notch customer service. I had to get a prescription filled for my dog who had an emergency situation. It was very urgent and of course there were multiple outside issues that went wrong. Dario went above and beyond and even postponed his lunch break to help make sure the prescription issues were rectified. The other blonde woman and asian man pharmacists were extremely friendly and helpful as well. After such a great experience, I won't think twice to go back to CVS pharmacy over other chains. read more

Disgusting joke of a place! Prescription: I gave them my insurance card and manufacturer's coupon to get my script. A prior authorization had to be obtained. Great. Done. I go back. The cost to me was to be ZERO. They tried to charge me $855. I gave them the manufacturer's coupon once more. They came back and asked for my insurance card again. Now they have had BOTH the card and coupon TWICE. They then claimed that CVS would not honor the coupon because "my insurance was part of a government program." ?!?! It's through Covered California, which is merely an exchange one can go to in order to secure basic coverage terms. It does not mean I am subsidized through any government program, which I am not. I pay over $700 a month for the most basic coverage! I explain this and they still say no. I asked if that is a CVS policy or applicable to all pharmacies. They shrugged their shoulders and said I could try Walgreen's. Basically, they were ignorant all the way around. I found out buying insurance through the Covered Cal exchange has NO bearing on coupon acceptance at ANY pharmacy, let alone CVS. How can they not know this most basic thing? FLU SHOT: Love the sign that says "free flu shots." Why not since I was there already? Well, because they were busy the FIRST time. The SECOND time during the hours I was told to return I was also told they were busy. The THIRD time the clerk asked the pharmacist who told her she was going to lunch and for me to come back in an hour or so. I said it was the THIRD time I was there in a week to get the shot and that each time I was told NO because they were "busy and/or going to lunch" even though on the second two visits I returned during the timeframe I was told to. All I got was blank looks. Really? Take five minutes and give a guy a flu shot who has now come back THREE times at the appointed hour to get one. Absurd! Do not bother with these fools! The rest of the store is disgusting--dirty and in shambles with check out clerks that take FOREVER to ring up one customer and seem so beaten down by being in that hell hole. Oh, and why the three feet of receipt each time I check out?!?!? Really? How many trees are killed for that in a day. AVOID! read more

"HELLO! CVS!" Is the first thing you hear when you walk through these doors...Just incase you weren't sure where you were at. The store is smaller than most CVS locations, but carries most of the essentials. Employees are friendly and do give some effort to greeting their customers. Conveniently located next to TJ for your one stop shopping trip. Do yourself a favor and avoid parking in the smallest parking lot ever. Park down the block or walk. read more

Never to return because they have no human assistance. There is no one to ask for help while shopping and you have no choice but to do self checkout. read more

Yay! The CVS is finally open! I stopped in after grocery shopping at Trader Joe's to pick up my non-food items because let's be honest, that's not really TJ's strong point. (I'm looking at you sandpaper masquerading as facial tissue.) For such a small space they have a lot of stuff. I picked up some paper towels, doggie "clean up" bags, a loofah, and browsed in the greeting card section although ultimately I couldn't find quite the right card. If anyone knows where I can find one that says, "Sorry I ruined our vacation, I hope you still love me." please send recommendations. The cashier apologized about 6 times for being new and didn't know how to use the register, but they just opened so over time I'm sure they'll work out the hiccups. read more

The CVS on Hyde has one of the best pharmacy staff of any pharmacy I have been to. The pharmacy staff are incredibly friendly, helpful, and diligent. I had a great experience recently where Sara went above and beyond to save me $1,500. She was extremely diligent and made several phone calls and outreach attempts to ensure that my perscription was covered. As we all have experienced or will soon experience, we no longer live in a world where being covered by insurance, means your treatment will be covered. Far too often, insurance companies will deny payment for reasons that border on insanity. I have encountered no less than 5 rejection reasons this year which were illogical. Almost random. My favorite one was for a medicine that I had been taking for years, and one that my insurance company had historically approved. The rejection was that a "prior authorization" was needed. As if the medical records going back years that the insurance company had access to. Or the 10-15 times the insurance company had prior paid for the medicine weren't enough. In this new world where insurance companies, in an attempt to maximize profits, force customers to pay for coverage and also fight for coverage at the prescription aisle, the world needs heroes like Sara and the team at CVS Hyde San Francisco. read more

Update..... Sorry to give these people one star but many things have changed there since my prior review. I do not know what is going on with CVS in San Francisco it seems each time you go in they have an entire new set of people working there. With this constent change in staff the store is entirely different than it was before. I did not see anyone there from my last visit still on the staff. The current staff must have come from the deer frozen in the car headlight temp agency because they were inactive and dazed. I experienced long lines when they were trying to figure out Gee we need to check these people out? What a concept. Another problem is they now are too lazy to put the yellow sale tags on the counters. I wanted diet soda which I knew was on sale, yet it was marked at full price on the counter so I had to check to be certain it was on sale. My point is you can't tell what is on sale unless you have their circular with you as you go down the isle. Also watch the cheap buggers... Until recently if an item was 3/$3.00 they would give you one for 1/3 of the total; they just changed so if you bought 2 of the 3/$3 items you would pay $3 for two of them for the extra convenience of having less to haul home. Such nice people.... Yet another problem for a store which coninutally sells out of diet soda was it was almost stale dated. Diet soda is dated to expire in about three months from make date since the sweeteners in them are unstable and fade with time. I got three bottles of soda water with cola and almost no sweetner since the sweetener had alost expired. This is poor merchandising not rotating your stock... It also appears the product was stored in a warm place since the sweetner had apparently evaoprated a bit early. I would not expect a store which often does not have sufficient stock on the counter of this soda to then be selling nearly stale sour soda as the sweetner had expired but this is the case. Overall this was not a positive experience for me so only one star for you! read more

This review is for the Pharmacy, only. This is my favorite pharmacy in SF, as both a prescriber and a patient. There's parking. They are fast, respectful, helpful, knowledgable, and organized. It's easy to call in prescriptions/request refills w/ little to no 'on hold' call time (my pet peeve) which makes you the best everrrrr ! The pharmacy staff is top notch. Other pharmacies in SF -- take some notes ! Keep up the awesome customer service and superior performance :) read more

Walking into this CVS is what I would expect it to feel like if the world suddenly came to an end. Let me explain - so you walk in, the lighting isn't great, there are hardly any people there, the employees don't acknowledge you, and the shelves are usually pretty sparse. It's almost eerie walking in there. Given that the store is on the smaller end, they don't have a large selection of most things, and good luck trying to find an employee who can help you locate what you need. The other day I went in to get body lotion and I was very unimpressed with their options. When I took the lotion to the cashier, there was only one guy working and he could have easily passed as a zombie. Didn't make eye contact, didn't say hello, didn't ask if I had a CVS card, didn't ask if I needed a bag, and didn't give me a receipt. Then to make matters worse, as my transaction was finishing up, he picks up a bottle of DayQuil and takes a big slug straight out of the bottle. I was pretty surprised/horrified, and quickly left. Do yourself a favor and go to the Walgreens a couple blocks down on Hyde. read more

Staff at this location are so courteous and helpful. I drive out of my way to use this location for my prescriptions. The two younger gals are so nice. read more

Run by scammers! CVS posts prices and sales on each item, but does not apply those prices until you sign up as a member, and then instead of honoring those sale prices, they print you out a coupon that can only be applied towards your next purchase. What kind of shady business lists a "SALE" and sells you items at full price and gives you a paper coupon for next time? Even though you're signed up as a member, you're still required to carry around paper coupons. Your sales receipt is usually at least 3' long printed on thermal paper that quickly deteriorates when folded in a wallet, and is filled with these coupons. It's a shady business practice that shouldn't even be legal. I walked out spending twice as much money as i was expecting for bandages, and their prices are insanely inflated. $4.79 for 16oz of rubbing alcohol, $7.49 for a box of bandages, and confusing "sale" labels that scam people into believing they're not going to be paying full price. Never going back to these overpriced scammers. Stay away! Walgreens products are cheaper. read more

This is a review of the staff only on Wed 9/16/2020 a bit after opening, very unpleasant. Person at the cash register ignored me, talked to 2 different co-workers. Finally, I had to ask if anyone was opening a register and she told me that she had been asking me if I needed help. As I was staring at her as I juggled my items, I can guarantee she was not. Her co-worker chimed in that he heard heard her say it. Really rude and unpleasant experience. Have not had issues with the store before but this was off putting enough to at least write a review. read more

I wish I was able give this CVS negative 10 stars. This location needs to be shut down. The store and pharmacy are significantly understaffed. If you need to call the pharmacist to ask a question or manually have a prescription filled--forget about it. Calling the pharmacy is not an option. I have been trying to get someone on the phone for the past 10 days each time I am on hold for over a hour and always end up hanging up or just going there in person to ask my question. This last time I went by on a Tuesday to get a prescription filled, was told to item was out of stock and had to be ordered and would be ready Thursday. On Thursday I never received a text that the prescription was ready but I figured they were busy and I would give them a day or so. Went back the following Monday (7 days later) figuring my prescription must be ready only to find out THEY FORGOT TO ORDER THE MEDICATION and my prescription now wouldn't be ready until Wednesday. Unfortunately, this is not this first time this has happened (more like the 10th time). read more

It's not much to look at compared to some other brand new CVS stores, but the pharmacists are SO NICE. I've battled with CVS pharmacists all over southern california for 10 years and in the last 2 weeks I've received amazing service here, follow up calls, and they go above and beyond. read more

This place has umbrellas for sale and the other day you needed one if you were walking anywhere. I spent 10 dollars on a pink umbrella totally worth it. They have a couple of other sizes and kinds for more money. I like to call and double check if they have the item I need before making the walk. read more

Unfortunately, this location does not honor all CVS coupons. The location is pretentious.

This is about the pharmacy. One issue could be overlooked. Two reflects a pattern of incompetence and a total disregard for patients' needs. Today: My doctor prescribed a drug for me. We discussed options and agreed on the specific drug. I went to pick it up today after a long day at work. Stephanie, the pharmacist, told me "We've called your doctor. She hasn't called back yet. We're waiting for her to call". I told her there was no reason for them to call. Why they called: the drug is expensive and CVS decided to call my doctor and ask for something cheaper. I asked how much it would be outside of insurance. The answer: $300. I was so annoyed that I left, planning to get the scrip filled elsewhere. I got home and decided that I should go ahead with the drug. I called CVS. Guess what: they DIDN'T EVEN HAVE THE DRUG IN STOCK! The person I spoke with told me that they could fill the scrip for aout $150. A huge improvement over $300. I decided to move the scrip to another chain and fill it in the morning. The other chain charges $52 for the same scrip. I suppose I should be pleased: CVS's incompetence actually saved me $250. The good news: the other chain just called me to tell me that they already have the scrip filled and ready for pickup. All done in the time it took me to write this review. A few weeks ago: I went to pick up a prescription after work. They didn't have the drug in stock. They told me rather airily that they expected to get it in the next day. They failed to notify me that they didn't have it. Apparently they have no problem with people coming in to pick up prescriptions for drugs they don't have in stock. The CVS a few blocks away did have it in stock. They didn't bother to tell me that; I had to ask. read more

I love the extra bucks and coupons. I get my goldfish and sparkling water here. All the staff are dope. The staff does the best they can w what they get. read more

Unfortunately, the staff makes a point of greeting you when you come in the door, but after that, the good vibe goes away. Cannot count on shelves to be stocked properly and staff says, "if it's not on the shelf, we don't have it". The only reason I come here is because of the Trader Joe's next door, but I will have to find a new drug store that I can count on. read more

This place is horrible! They had two very slow registers open while about 20 people waited in line. An employee was wandering around doing nothing instead of opening another register, even when another employee asked him to. Every time I go here I regret it. It takes at least twice as long as it should to be rung up. Unfriendly, slow employees likely as a result of horrible management. Save yourself the time and aggravation and go to Walgreens instead. read more

Sometimes you get really good service and people deserve to be applauded and recognized. Stephanie, from the pharmacy helped me locate a cheaper and available prescription drug that I could pick up in one hour instead of paying $100 and waiting a day. She went out of her way to call other pharmacies and transfer my script to that pharmacy. That's above and beyond normal service levels and she should be recognized for that extra effort. read more

Pharmacy service is top-notch. Patty's not only knowledgeable and efficient but also friendly and warm -- she took care of my Kaiser prescription transfer and placed rush orders for my medication so that it will be available to pick up the next day. Definitely my go-to pharmacy -- and it doesn't hurt that it's right next to Trader Joe's, my go-to grocery store! read more

Worst pharmacy experience I've ever had. I am not one to write reviews but I don't wish this not even on my worst enemy. I dropped off my prescription at 4pm and they said it would be 30min. I come back 1 hour later and they say it will be another 30min. Then they forgot to put through my other prescription through so that's another 30min. Then I come back to pick it up and they say it needs to be authorized by my insurance. Of course, by this time I'm fed up and say I'll pay without insurance and they're like ok that will be another 30min. What the actual fuck. I've now been waiting for 3 hours!!!!!!! Just don't do it. Walk the extra distance somewhere else. read more

Save your time and go to the Walgreens on Larkin. More products available and more staff.

This rating is for the pharmacy. My doctor called in a prescription and a couple days later I went to go pick it up. A new phamacist/technician was working behind the counter. She was not the nicest person, and had quite a bit of an attitude. She informed me that they've been calling my Doctor but he hasn't been responding. Not sure why they needed to call him! It turns out this was not true, and she was making my doctor look bad. Certainly it wasn't her/their fault. Hopefully this lady is just filling in for one of the regulars and will not be working there again. Worst experience at a pharmacy that I've ever had! read more

Best cvs in San Francisco. This one is clean, well stocked, has pleasant peeps in the pharmacy and is generally pleasant to be in. In SF, that is hard to find. It also has parking and a trader hoes next door which is convenient! read more

It's conveniently next to Trader Joes and sells a lot of items, but the place is extremely understaffed. The only person I usually see that works here is the cashier. They have an atm for Chase, which is convenient, but I usually go to the other pharmacy stores because I could get help more easily. read more

The overall CVS here is...whatever. But the pharmacists are amazing! They've helped me sort out several issues now, have helped me interpret insurance, and have answered tons of my questions. It's such a positive experience and I don't think that's something most people say about their pharmacy! read more

The products on the shelf seem old, alot of the price tags knocked off, the store was pretty dirty.

This review is specifically for the pharmacy. My doctor sent the prescription here and I called to confirm my order was ready. Then when I got there, the pharmacist said the order hadn't been filled and that it would take 20 minutes, if I had time to hang out. I'll be sending future prescriptions elsewhere to avoid wasting my time. read more

Being located right next to TJs, you would think they would have better customer service in the store and over the phone. Both times I've ever called the store I have gotten hung up on. read more

Amazing CVS! One of the best I have ever been to. HIGHLY recommend. The Pharmacists are the best, from the on-staff pharmacist to the tech, everyone is super helpful. Really tries to help you even when it means they have to stay a few mins late. read more

A billion times better than Walgreens. CVS has some of the best employees I've encountered in a drugstore. They're cheerful, professional, and very helpful. I even had one give me a $5 coupon off for some skin cream. And that was on top of it being on sale to begin with. They also have THE BEST SALE PRICES. I've never had a hassle when returning an item even if I don't have a receipt. By all means you should get a CVS card. Every quarter you get a bonus that you can spend on anything in the store. You also receive 25% off coupons once a month. I sincerely hope they put Walgreens out of business. read more

DON'T PRINT PHOTOBOOKS HERE!! They don't have the resources to print photobooks they advertise, they don't have the machines that can even process the request, and they dont have the customer service skills necessary to troubleshoot the problem. This is mostly in regard to the 1101 Market Street CVS, but when I ordered an online photobook for same day pickup, they did not even have any ability to print and said that NONE of the other CVS stores had the ability either. I went to an event empty handed and I had spent days and days working on the photo book and collected photos and messages from several people. Right now I am still trying to find a way to print it as their staff had NO idea how to even get the file to print on the same day nor to this day (3 days later and counting). TERRIBLE customer service beyond belief. read more