I was in the city of Tujunga and decided to stop in this CVS location It's pretty big compared to all the other ones that have been to before. Everything was organized very well in any knew exactly which aisle to go to. I then checked out at the self check out, which made a lot easier. I was able to use my points and rewards. They're fairly easily redeem. I did come across a minor hiccup, but the team member was quickly there to be able to troubleshoot things for me. And a few moments later I was out of the store. It was very efficient shopping trip, which I appreciated. read more

Horrific customer service. Went into this CVS for the first time in a very long time for a few things I needed. I've only been to this CVS a handful of times and never had or caused any issues. Not even 5 mins in, the manager begins to follow me in what she thinks is a "low key" way and I was annoyed but not enough to do anything about it. However, after I picked up my second item (Baggies for pills, worth less than $5), she bee lined it straight to me and said "where are those baggies you grabbed? Where did you put them" and I happily just gestured towards my hand which I was holding them in and she said "oh ok" and turned to walk off. I was still ready to just forgive her for her mistake and move on when she decided to turn back around and say "you grabbed two, where's the other one?" This finally pushed me to my limit. She very clearly knew she was wrong and decided to make stuff up to fit her narrative and keep on accusing me rather than owning up to her mistake and apologizing. I then ,regrettably, used some profanity and told her to pat me down if she'd like or go look at the camera footage again, but she refused to do either so I decided Id get the rest of what i came for elsewhere and asked her to accompany me to the register. I very slowly and clearly scanned the two items at self check out, paid, used a few more choice words, and left. I have never stolen anything from there or anywhere else for that matter and wasn't planning to start today. She just decided to profile me due to my age, how I was dressed, and what I was buying. Cvs, you just lost a customer because of her. I'm pretty sure she was the manager but I forgot to get her name. She was I believe an Armenian lady (not 100% sure about the ethnicity) in her 50s w dark hair and a tall, skinny build. She needs to be retrained or face some sort of punishment for this sort of behavior. Accusing someone of being a thief just because of your prejudice, with absolutely no evidence to support that claim is just downright unprofessional and despicable behavior. She should not be in any sort of management role. I have reported this to CVS customer relations and will withdraw my 1 star if CVS deals with this situation accordingly. Thank you to anyone who took the time to read this. read more

I finally understand the reviews that say "I wish zero stars was an option".... This is by far the worst pharmacy I have ever been to. It took them 3 months to resolve a simple prescription issue, despite my multiple attempts to resolve it. They handled it very poorly, and I was practically sent on a wild goose hunt between them and my doctor because they're incapable of clear communication. I can't fully discredit them however...because they do excel in one area: wasting customer's time (5 stars). Anyways, I will be working with any other pharmacy but this one in the future and I encourage you all to do the same! read more

I absolutely and 100% do NOT recommend the pharmacy. They are unorganized and have NO communication with patients whatsoever. If you don't have something in stock, please notify the patient as soon as possible so if they need it sent somewhere else they can get it. Not the run around for 3 days and don't even call you when it comes in. I had to call like 10 times to follow up. Please keep in mind I never liked or used this pharmacy but since rite aid closed and Sunland said they no longer can take RXs, I had to send it here but yea definitely not using them again. So twice I've had to come during my lunch and still was no help for them to tell me it's not in stock .. and the one time they said I can come , their line had 12 people in it at like 7pm.... So now I have to go to work late to be here when they open. Get your shit together read more

CVS Pharmacy - Still was not answered at this point...... - Drugstores Near Me - Tujunga, California

I wish I could give 9 for this CVS. Very unprofessional and uneducated pharmacy staff. I received a text reminder saying I should pick up my prescription before Sunday, 11/1, but Sunday is actually 11/2. If they can't even get the date correct in their notifications, how can I trust the accuracy of my prescriptions and medication information at this CVS location? This kind of carelessness is unacceptable in a pharmacy setting. read more

CVS Pharmacy - Don't print anything at CVS - Drugstores Near Me - Tujunga, California

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No customer service at the pharmacy I get notification my medicine is ready at 8:55 I get to the location at 9:01 to pick up the door was open but the lady closes n tells me that they are already closed for 1 minute and another lady in the back yelling that ya we close at 9 like I'm already there I got notification at the medicine is filled at 8:55 and I am 1 minute late and your still open and don't serve me WORST SERVICE EVER then sayin I can go to Monroe to fill waste of time. DO BETTER read more

Have been on hold for over 30 minutes. No call back about prescription error. Messaged on line and still no response

Wish I could give 0 stars. I'm disabled and walking around and carrying stuff isn't really an option. However they never have any carts or baskets and you need to ask an employee for one but there is NEVER A SINGLE EMPLOYEE ANYWHERE. Seriously it's pathetic. Trying to get help in here is absolutely impossible, and they never have anybody at the cash registers so you have to do self check out but half the time it doesn't work and they don't have bags out. You have to ask an employee for that too but once again they're never around. Save yourself the headache. read more

Back again for my meds and suchhhh a long wait on a Sunday afternoon. They are still understaffing the pharmacy.

At this CVS location, they never answer the phone. You have to leave a message, and they may and MAY NOT call you back. The staff are super rude; they give you hell before they give you your RXs. The pharmacy's manager is never available and always NOT on site. Just look at their rating. MEDIOCRE. You get there to pick up your medication, the cashier will tell you to go to the drop off window then come back. Such a waste of the consumer time. They must be reported to the BBB and the Consumer affairs. A horrific pharmacy staff. read more

"Terrible Service and Discrimination at CVS Tujunga" If you're a former Rite Aid Customer, or anyone considering filling a prescription at this CVS in Tujunga, think twice. I recently went to this location after urgent care sent over a digital prescription for strep throat. What should have been straightforward pickup turned into a stressful 90 minutes ordeal. Despite being the only person there when I arrived, I waited 20 minutes before anyone came to the counter. I was then told there was no prescription on file, even though the urgent card had sent it. I was bounced between counters, told the system was down, and no one was willing to call the provider or manually enter the information. I was lightheaded and unwell, and no a single staff member offered genuine support or urgency. Eventually, my prescription did appear in their system, but even after receiving a text that it was ready, I wanted another 30 minutes at the pharmacy counter, being completely ignored while the pharmacist mad eye contact with me multiple times. Then the Pharmacist, skipped over me and pulled another customer out of line, someone he appeared to know and was speaking to in another language. I had to step in and firmly tell him that this behavior was not okey, and only then did he reluctantly help me. The entire experience felt discriminatory, dismissive, and deeply unprofessional. No sick person should be treated this way. I will not be returning to this CVS and urge others, especially those being transferred from closed Rite Aid stores, to consider a different location. This pharmacy needs serious retraining in patient care, fairness, and basic courtesy. read more

On the way home, I looked at the receipt. I always want a receipt for my purchases. The receipt showed three products. We went back to the pharmacy and I showed them the receipt. I didn't understand why there were only three products listed when we had bought four. Had we received a discount? The woman behind the counter said we had to pay for the fourth product. She didn't say, "I'm sorry, I forgot to ring it up, and it's very honest of you to come back with the incorrect receipt, which was my mistake." She just said, "It's $60.35." It was a La Roche-Posay product. We were there on Saturday, December 28, 2025, at 5:38 PM. We're new here, we're from Europe, and we think it's wrong that honesty isn't rewarded. She could have given us a discount because of our honesty. That would have been good customer service. read more

This is the slowest CVS. If you go inside for pharmacy, they are slow. They want you to go through drive through, and even worse. 20 minutes to pick up a prescription?!?!?!?! What's the point of wanting us to use the app to scan? Then they ask you again, for your name, DOB, insurance, payment card, etc. isn't that the point of using the CVS app that already has ALL that information?! read more

Short line at the pharmacy, good service, Good over the counter inventory. Helpful staff. Plenty of parking , drive thru Rx.

CVS Pharmacy has become a nightmare to go to. Rudest employees who could not care less about the long lines of sick people waiting to get their medications. My prescription has been sitting there for two weeks and they have not sent one text to inform me of it. Today, I went to pick up a medication and one employee was literally chit chatting with one customer, with a long line waiting to be served, plus a few cars outside for window pick ups. I turned around and went back home with no medication. They are just concerned about cutting costs, who knows to whom they are planning to sell this garbage company to. So disgusting. read more

Literally the most horrific and terrible pharmacy. The staff is inept yet oddly confident. Avoid them + there's decent alternatives nearby.

It's a wonderful experience shopping at CVS!! Very satisfying to be able to find things that you need.

I wish there was an option to rate this pharmacy with negative stars or zero stars. The staff here is consistently unhelpful, and many employees are rude. If I could give a rating, it would be minus ten for this horrible place, which has an entitled and disrespectful staff! read more

Horrible management.....lazy manager wouldn't override. Simple coupon .... " call the 1800 number and ask them ?" Girl ....for a 10$ coupon you can override ? Isn't that why we pay management to help customers in store ? read more

What's wrong with this place, definitely it's manager fault, why they gave not mixed medication to my toddler, if the manager cannot have enough check and balances in place to make sure to release correct medication out of pharmacy. Wake up and if you cannot do ur duties resign and find a job that suits you. What if you give wrong medication, while you are sleeping and not taking care for what you are paying for. Not recommended at all, I will bring this to corporate level to make sure they think and change the procedure. By the way this is not a first issue. read more

I had to return an item that had other items on it and the cashier took my original receipt and threw it the trash without asking me if I still needed it. I asked for it back and it took her several minutes to go through the trash bin to find it. Just careless!!! I knew I should have gone to CVS in Montrose instead. read more

I've never had such horrible customer service from a pharmacy manager. This person "Arpie" has been so insensitive and rude to me. I've been having trouble filling my prescription because my medication is not readily available but instead of explaining the process and being patient with me she cuts me off when I try to speak. She is condescending and has no customer service skills. Its hard enough having a medication thats hard to fill. Its even worse when you have a pharmacist has no patience with you. I don't know if this lady has a bad day every day but she takes it out on customers. And then when I have the "audacity" to speak my mind about it she acts so shocked like how dare I get upset when a CUSTOMER SERVICE worker doesn't have good customer service. My doctor accidently sent my prescription to CVS, when I call them to ask them to cancel because here was a duplicate at another pharmacy She starts chastising and yelling at me that she explicitly told my provider to not send my prescriptions to them. That she refuses to fill them. When I tried to explain to her over the phone that I didnt ask them to do that, again she was rude and condescending and cut me off every time I tried to explain. Treating me like Im some child that needs a parent to come talk to her. She obviously hates her job and she hates working with the public. You're a pharmacist lady. Really get over yourself. Everyone else in the pharmacy is so pleasant and patient. This person is horrible and makes the whole team look bad. I cant be the only one that has issues with this horrible woman. read more

Marietta the manager basically stole my make-up bag because she thought that the tan mit in my hand at check out was stolen from her store. I explained to her that the item was mine and was in my hands when I walked in. After being aggressive, extremely pushy and humiliating me infront of eveyone in the store, she acted like she did not have my makeup bag and had no intention of helping me locate it. the worst part is that I believe they found it while I was still there and didn't return it to me. Rude Armenian lady, i pray for her and whatever she has going on in her life but this is not any way to treat customers when your the manager.your setting a bad example!!! read more

I came into the pharmacy with questions and a problem with my prescription but Rosa and Chastity were absolute lifesavers. Chastity was incredibly kind and Rosa answered all of my questions and was such an immense help! read more

Hi, just a point of view. I have had my prescriptions filled here for many years, as well as my spouse. I had belonged to their care pass subscription in order to save money. A lot of health care needs were purchased there. I have so many items under the cvs brand. I now because of the unpersonal,un caring, unprofes9i3i93ji4sional assistance from the staff in the pharmacy department I have vowed never to step foot in a cvs again. We were lied to about our prescriptions, one particular pharmacist seems to actually enjoy withholding or prolonging me obtaining desperately needed medication. So I am happy to say the services I now get at Sav on has no comparison to cvs. So fyi avoid the tujunga cvs . read more

Dirtiest CVS or pharmacy that I've shopped at. A face from flags of the world. Not one of them smile. The two obese women managers look bedraggled. The tall manager stalks you throughout the store. Authentic Gucci should not go in those carts, but I digress. The punks they have on the till are rushing you through, don't answer questions, and give you dirty looks. Esp the Armenian one with curls. Nasty mouth read more

Shame on them. The pharmacist doesn't have the knowledge! I have one month supply after that definitely I'm changing my pharmacy. Btw be careful they kept charging me extra when I have my insurance!!! read more

I don't usually go here for this type of product but I needed soup. I walked in and couldn't find it - their aisle labels were misplaced. I asked an employee and he helped - he was chippy but friendly. I used the self service thing - the first one I went to wasn't working. The second one worked and I left. read more

I thought this place would fumble and I would get my medication much later since they had to order it. However instead of getting it in 2-3 day I got it the next day. I told the pharmacist how badly I needed and she had it ready for me in 20 minutes. Appreciate it! read more

ZERO STARS. THE PHARMACY IS HORRIBLE! I recently moved and they refuse to fill two of my prescriptions. All of my prescriptions are written by the same doctor I have seen for 15 years and for the past 6 years the CVS where I used to live had no problem filling them for me. I understand that these medications are highly regulated because of the potential for abuse, but If my doctor is prescribing it to me, it's because I need it and the pharmacist has no business interfering with my health care. read more

I understand locking all the cosmetic items due to theft but if there's no other worker to be found in the store besides the cashier? I don't understand why they wouldn't change the cosmetic location from the hidden side corner to the middle, where it's more out in the open. Can't explain how many times I've walked out because there was nobody to help. read more

Visited 5/13/16 Usual CVS. Had to come here because my daughter needs last minute supplies for a project. Unfortunately they didn't have what she was looking for. Since it was late in the evening, they weren't busy at all. Saw only two people working, one was at the register and the other was manning the photo machine. Large parking lot. Free. read more

CVS Pharmacy - $0.88 - Drugstores Near Me - Tujunga, California

Terrible service. The pharmacist Liz was extremely rude to me and my husband and when I called her on it, she told me that we can go somewhere else. I asked her for her last name and she wouldn't give it to me. I understand that there are policies and procedures in place and you have to abide by them, but to be rude to the customers is another. My Doctor's office called me to tell me that they had called the pharmacy to clear things up and they said that Liz was rude to them too. CVS company need to be aware of what's happening and fix it. This poor service is totally unacceptable!!! read more

The pharmacy is always pretty busy and today was no exception I've come in a couple times and the one pharmacist that was in charge this evening was Karen, Sits in the middle with an angry look on her face always like she hates her job! Daniel was a pharmacist helping me and i witness Karen snapped at Daniel when he asked her a question, "fuck, do your job I'll do mine!" CVS should not have employees that lash out at other team members like that! I understand it's stressful and people are in line waiting for their medication but that was completely disrespectful and CVS needs to be aware of behavior like that in front of customers! read more

We had to get a covid test for travel. Setting up the appointment online was easy. We needed to complete the test and have results within 72 hours. Our travel date was Sunday at 10am so made an appt on Thursday at 3pm. They provide drive thru testing. We got there on time. The drive thru line wasn't long (maybe three cars) but it wasn't moving. Apparently the car ahead was testing 5ppl in it...but now sure why it would take like 30min for them. When we got to front, we needed to self administer the test (a video is provided and emailed/texted when you set up an appointment). Covid testing is only nasal PCR. It's pretty easy to do but I always wonder if there's any user error when collecting your own nasal sample. We got results back on Friday at 3pm which was fantastic!!... we were somewhat stressed on whether we would get it on time as CVS instructions says turn around time results vary between 2-5days We actually was so stressed about getting results on time that we made another covid testing at a Curative testing site on Friday at 10am. We had experience with this company and getting results within 24-48hrs. However this time we didn't get results until sunday at 10pm!! read more

Theres rats living in the first trash can when you walk out, the last 3 maybe 4 times ive been to this CVS late at night, around 9pm-10:30 pm, ive either heard ruffling, or seen a tail hanging out the side, leaving my to run for my life to my car. Im not even joking, ive told the cvs employee the last time I did some shopping here, tonight i can by and decided not to exit the car, im good on that. read more

Double root canal and already in a world of hurt and they make me wait over 2 1/2 hrs for my prescription. Then when I get here 3 hours later its still not finished. I explained the procedure I had done and that i was in extreme pain and they just looked at me like a deer in headlights and said "we were busy today." Ummm it shouldn't take over 3 hrs to put 15 pills in a bottle. How about filling those who are in desperate need first? And as i am writing this... guess what? Still not filled. This location is a disaster. read more

Usually i love going to CVS but not so much recently. The past couple times going I noticed there's a new worker "David" there. As he completely breathes down your neck watching you self check out (even watches you as you enter your PIN number) and refuses to stand behind the counter and makes you do self check out yourself (how lazy can you be to make customers do it themselves) I will take my business else where now. read more

Shout out to Veronica for her exemplary service yesterday. First, she approached me when she saw me searching for something in beauty products. When I told her what I was looking for she took me directly to it. Second, for one of the only times ever at a CVS they had everything I was looking for, amazing. I'll go out of my way to shop here in the future because it's one of the best experiences ever at a CVS thanks to Veronica. Thank you! read more

I was looking at Christmas items and there was just one of several cute items that were damaged. Usually a store will offer at least a 10% discount for damaged items. The manager required that I pay full price, or she would just return it to the manufacturer. That's just poor customer service. It's not like I was over there breaking things and I spent approx $70 in the store. Just bad customer service. I've never heard of making a customer pay full price for damaged items, especially items I didn't damage. read more