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    Cymbalski Pool Service

    5.0 (3 reviews)

    Services - Cymbalski Pool Service

    Pool maintenance

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    7 years ago

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    Infamous Pool care

    Infamous Pool care

    2.7
    (12 reviews)

    Infamous pools comes highly recommended on the Cave Creek Infamous board (turns out that the owner…read moreof infamous pools also is the admin for the Cave Creek board, so that shows you how reliable those recommendations are). We wanted to get our pool pump upgraded, and contacted infamous pools on a Thursday. They said they were busy but could get to us by Monday. I never heard anything. On the next Thursday, they called me and acted like they never spoke to me to begin with- "how can I help you...we'd love to come take a look,etc.". I told them that we spoke last week and I never heard back. They then offered to have someone come out today (Friday). We are now going on three weeks of our pool pump leaking, and it could have been replaced by now. I then posted on the Cave Creek Facebook page looking into other options for more responsive companies, and people recommended Infamous pools. I informed them that they are non-responsive, and Steve Alley deleted my entire thread. I spoke to another pool business owner in the area who said he was banned from the Facebook group entirely because he is a competitor in the market. When asking another admin about why my thread looking for businesses was deleted, she responded that Steve Alley started the Facebook page and he can delete anything he wants. He is quite literally filtering that page to be an advertisement for his company. Do not trust the skewed reviews.

    Horrible service. Where do I begin? We hired this company since they were recommended on FB…read more Initial meeting went well and they started taking care of our pool right away. After 4-5 weeks, they assigned a new person to the task. This person didn't know anything about anything. He showed up once with another person for training and after that he started showing up oil his own. Every time he showed up, I watched him on my security camera system. He loaded the pool with Cyanuric acid (stablizer) and dumped Chlorine tablets in the floater, then started checking his phone for 5 minutes or so, and then he left. No brushing, no cleaning, no checking the filters, nothing. So after firing them, my wife and I started to become a pool person ourselves. As it turns out there's more than 300+ PPM of Cyanuric acid in the water (range is 30-50 PPM) and there's no way to get rid of the acid unless if you completely drain the pool and refill with fresh water. Then we learned that all Chlorine tablets contain their own stabilizer, so you should never add any more stabilizer unless absolutely necessary. Coincidentally, our neighbor (whom we also recommend the service to) checked their pool water at Leslie's and they too have to drain their pool and restart due to high levels of Cyanuric acid. This is such a disservice to us who hired this company, but also to the environment, if their clients have to dump 10,000-17,000 gallons of water and refill because of their lack of care and understanding.

    Island Life Pools & Spas

    Island Life Pools & Spas

    4.7
    (168 reviews)

    The owner of this company, Rod, got right back to me within minutes. I was a little panicked…read morebecause my pool wasn't operating properly and I was about to have a large pool party. Despite the fact it was after hours (evening before the party), Rod actually spent 20 minutes with me via FaceTime to diagnose the problem, assist me with repairing a valve and priming a pump. He provided me with specific instructions and he was able to get everything working again all via FaceTime. HE DIDNT CHARGE ME ANYTHING! He was sympathetic to my time critical situation, and he genuinely wanted to be helpful. He would not accept any money despite my insistence. You just don't see this type of authentic integrity anymore. Excellent work ethic, extremely knowledgeable, quick response, and he didn't feel right charging me simply because he wasn't there in person. The FaceTime instruction was extremely educational and his thorough step-by-step guidance was spot on. He was very patient with me. Other companies said it would be $475 just to come out and take a look. This is the only company I will use for all my future pool service needs. Hard to find people like Rod these days. Thank you!!!

    A couple weeks ago, I needed my sand filter recharged. Island life responsive to my quote requests…read moreand many questions (who knew there were so many variables to a sand filter recharge?) In the end, they were also super flexible with my schedule and needs. They did a fantastic job and answered all my questions while here, even going so far as to explain all the parts and operation of the sand filter midway through the process. I appreciate all the help, flexibility and information!

    Cymbalski Pool Service - poolcleaners - Updated June 2026

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