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    D&D Luxury Enterprise

    1.0 (1 review)
    Closed 10:00 am - 5:00 pm

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    3 years ago

    1 hour late and car was covered in dirt. Unprofessional and a waste of time. Refuses to return any calls.

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    David S.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.7(29 reviews)
    0.5 miNorth Dallas

    Long story short, I needed a car quickly after dropping my car off at Toyota. I didn't have a…read morescheduled reservation, and Daniela an employee at enterprise told me that they had 24 hrs to find a vehicle for me according to my reservation with Toyota ( valid ). I understand i wasn't the easiest customer, specially with needing a car ASAP and having no way to get to my house. I'm a college student and don't have extra funds to pay the extra for a SUV that they did had available. I have to admit I was frustrated yet I knew it was my own fault for wanting things done quickly in a short amount of time! However, Daniela was able to help me out with a rental on the spot and really made a difference in my day! She was understanding and supportive and went beyond her job expectations to help out! Thanks again!

    The entire experience with Enterprise starting yesterday afternoon when I began the process has…read morebeen horrific. The issue started at the 2944 N Belt Line Rd location. After the horrible performance yesterday I went in to finally pick it up. They didn't have any available now so they sent me to this location to pick up the vehicle. When I got here they started the rental all over again and then asked for a copy of my insurance. I work for a company that has a corporate account with National/Enterprise and have never been asked for this. Even when I explained we have a corporate account and they should have all of this on file they didn't care. I am now sitting here waiting for someone at my company who has access to find it and send it to me.

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    Enterprise Rent-A-Car
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    Metro Rent A Car

    Metro Rent A Car

    3.9(14 reviews)
    7.2 mi

    Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

    REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

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    Metro Rent A Car
    Metro Rent A Car - CAR RENTAL IN IRVING TX . PLEASE CALL 214-492-1335

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    CAR RENTAL IN IRVING TX . PLEASE CALL 214-492-1335

    Alamo Rent A Car

    Alamo Rent A Car

    3.3(142 reviews)
    5.6 mi

    Well that didn't last long. From a five star review to a one star review faster than my rental car…read morestalling before getting out of the lot. Which is exactly what happened. We rented a Chevy Malibu and got the car quickly enough, but before we hit the street the car started jerking and then stalled on us with a notice on the dash saying to shift to neutral. My wife restarted the car and we got about halfway around the block before jerking abruptly to a stop as the engine shut down again. We managed to nurse it back around to the return side of the lot where we were told they would do a vehicle swap for us. They were totally casual about it like this happens all the time, but all I could think was we were about to drive across Dallas on the freeways out to Rockwall. If the car had died on the 635 we would have been screwed for sure, or even better yet seriously hurt in a crash as the car shuts down on a freeway. I called their customer service department today to discuss it with them, as I lost sleep last night thinking about how bad it could have been. They said they were going to escalate it to their management team, but I haven't heard back from anyone yet. In the meantime my wife noticed the check engine light has come on in the replacement (you guessed it, Chevy Malibu) and won't go off. So I'm just feeling super uneasy driving this car around and will certainly avoid renting from Alamo in the future as they are clearly not servicing their fleet. My family's safety is worth more than saving a few bucks on a sketchy rental.

    After renting a car from Alamo and experiencing a hit and run I would not recommend them. After…read moreworking with my insurance to make them whole again they place my family in collections and a no rent ban. Even after making the remaining balance they still put us on a no rent ban and collections. Wow! I don't think they would have rushed to give us a refund if we overpaid. Maybe I should put them on collections and a don't rent from them list. Good luck if you want to rent from them!

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    Alamo Rent A Car
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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.1(23 reviews)
    3.3 mi

    On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.

    Great to work with great at answering all questions!! Easy to get to their location... good variety…read moreof cars..

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    D&D Luxury Enterprise - carrental - Updated May 2026

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