Ready for this..Here we go! First of all..these people will not talk about money at all..you must…read morecall customer service (which I did several times..no one speaks good English..they will hang up on you & make excuses not to discuss money)..Second..they will gripe if you do not come back with full gas tank..I had 12.5 not 14..so they were going to charge me $18.00 additional if I had not gone back out & filled it up all the way..Third. I found a nasty used condom & other condoms in the car when I had the rental..Gross!..Fourth.. I had a reservation for Grand Prairie location..I got there at my appointed time..the manager said they do not have any cars.& were not sure when they would get more? I could not wait around I needed a car! The only other place was Las Colinas Irving which was were I ended up getting the car..I had to Uber 4 times..spent lots of money..I was inconvenienced with so I asked Avis if.they would refund my money from Uber..they said "Yes" up to $50 which was less than I spent for Uber..Everytime I try to REACH AVIS..they do not answer their phone! I will NEVER use any AVIS again!

Very poor service here. I picked up a rental and it was not cleaned or vacuumed. Dropping it off…read morewas an experience in lame customer service. The girl behind the counter was messing with her phone when I walked in. She didn't say a word and just kept fiddling with her phone. I tell her I'm dropping off a car. Not a word, doesn't take her eyes off the phone. I put the paperwork and keys on the counter. Without looking up from her phone she sticks her hand out at me expecting the keys be put in her hand. I had to leave her hanging on that, the keys were right in front of her on the counter. She finally says something to me. "Did you fill up the gas?" I say yes but she walks out and checks anyway. Finally the transaction is done, she hands me my card and receipt without looking up. Not a word or bit of "customer service" at the end. There are so many places to rent a vehicle that customer service is the only thing that will make a business stand out.

What I wrapped to the Rent-A-Car counter, my car is ready to go walked out showed the car that I…read morewanted was in and out within five minutes definitely will continue to rent here

Avoid this place at all costs. Terrible terrible "customer service". Employees are rude and have…read moreattitude issues when they speak to people especially the manager. They didn't have the car I reserved and tried to put me in a smaller car. Another person came in with the same issue. Waited over 2 hours for them to find a car with no real updates so got to see lots of bad interactions. Very apparent why they have a 1.4 star rating. Taking my business to Enterprise instead.

Long story short, I needed a car quickly after dropping my car off at Toyota. I didn't have a…read morescheduled reservation, and Daniela an employee at enterprise told me that they had 24 hrs to find a vehicle for me according to my reservation with Toyota ( valid ). I understand i wasn't the easiest customer, specially with needing a car ASAP and having no way to get to my house. I'm a college student and don't have extra funds to pay the extra for a SUV that they did had available. I have to admit I was frustrated yet I knew it was my own fault for wanting things done quickly in a short amount of time! However, Daniela was able to help me out with a rental on the spot and really made a difference in my day! She was understanding and supportive and went beyond her job expectations to help out! Thanks again!

I rented from Enterprise for about a month while my car was in the shop, and I ended up going…read morethrough three different vehicles. The first car had a slow tire leak that required me to add about 10 PSI every day, and it also had interior panels popping off on the sides, almost like the airbags had been replaced but the plastic clips were broken. The second car had front suspension issues and would shake at around 55+ mph. You could tell three tires were new and one was nearly bald, which felt unsafe. The last vehicle was nicer, but whenever it rained, water leaked from the pillar onto the driver side seat and floorboard. I chose to live with that instead of swapping cars again because it was already such a hassle to move car seats. Thankfully, I got my own car back from the body shop after about a month. Despite these issues, the staff at Enterprise were very accommodating and helpful. I understand they do not personally drive all the cars and rely on renters to report problems, but the inventory definitely felt questionable. Kudos to the staff for trying their best, but I hope they take steps to improve the quality of the vehicles they offer.

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Best rental car service EVER!! I have rented several cars in this metroplex, & this place is the…read morebest!! Very friendly & excellent customer service, nice car, & they are very quick at getting you to and from the airport! Highly recommend!!

REAL REVIEW! THIS IS A REAL REVIEW! Do not RENT from this place. My father was a loyal customer…read morepaid almost $350 a week for a whole year. Before then they were barely even gave him decent car when he wanted to switch out the car or the vehicle that he did get it and always made an excuse as to why they couldn't give him a decent car . Yesterday he was involved in an accident where instead of this company doing the right thing he had already paid them $333 for the week. This company refused to give him a replacement car after he paid his money. Instead, they wanted all the information insurances , but they did not want to do the right thing. He went to the hospital due to the accident. He took the necessary steps in resolving the issue. He asked them could they give him a replacement car since he already paid for the week and they simply had said not until they get all the claim information resolved, which is understandable but everyone knows when you get into a car accident in a rental car they give you a replacement. They ended up following him instead shut the vehicle down and left him stranded on the road. David was so unprofessional over the phone, how dare you all sit up here and treat an older person like this after he's paid you thousands of dollars and has been a good paying customer. David decided he was going to be rude and hung up twice in my face! You all are disgraceful, incompetent and need to be reported. You charged an obscene amounts for old vehicles and have no respect for your customers! With this review in mind go where your money is respected these people clearly don't respect anyone's money and do payments through ZELLE!!! he has paid this company for over a year and still took his money and told him that they were gonna give him a credit, knowing that they wasn't going to lend out another vehicle to him!

Terrible customer service. Website did not recognize my confirmation number so I could not modify…read moremy reservation. Called customer twice both reps stated that they could not find my reservation. When I returned the vehicle today the Manager Adrian was no help for the inconvenience. ADRIAN stated that the representative may have said that because they did not want me to return the vehicle early. Would not recommend.

I reserved a car to pickup at 5:30pm and they even called me earlier to confirm, then when I…read morearrived they had NO CARS! What is the point of making a reservation, them confirming, only to tell me they don't have any cars?! Worst excuse for a Budget car rental I've ever experienced! Never using them again!!!!

We always book rental cars through costco travel. Even though Alamo wasn't the least expensive we…read morechose them as you get to pick your car from the car class you booked. The shuttle driver was nice and dropped us off right out front. Despite having Enterprise, National and Alamo on the building and what looked like 3 doors they routed us all into one building/office. The clerks made short work of the line. I was asked about my insurance company (not sure if that is new to rentals or just to Alamo or Texas) but they didn't harass me about declining coverages. They also asked my deductible. The staff assisting me was nice (I told her I wanted to go to Buc-ee's and she asked where we were staying and googled the closest one for us. I also told her I was excited Texas had Quik Trips and she told me there was one right up the street. I asked about tolls and was told "oh yeah all our cars are equipped for tolls." I didn't see the toll transponder I have seen in other major cities with lots of toll roads so I didn't think anything of it. We did not take toll roads our first day. I asked the people we knew who lived in texas what their toll tags looked like as I could not find it on the car (found out it is a T in an orange circle says toll tag or something like it). Basically told us to suck it up and take toll roads, fees be damned (because what can you do?). I was pissed and anticipated a large toll bill (and I mean it was a lot for 4 days but at least Alamo doesn't gouge you on the "fee administration" of the tolls like other places). We returned the rental car 1/2 and got the toll bill today. Tolls were $58.62 for 4 days and the service charge was $19.80. I don't understand how people afford to drive in texas if you can rack up a $60 toll bill in 4 days but my husband said they can afford it because gas is so cheap. Ok so after gas station talk we went out to pick out our car. There was a good amount of standard SUV's (our rental class) and we were told to pick. We were walking up and down the aisle trying to decide what to pick and a staff asked us several times if we needed help. We picked a black Ford Edge which was pretty new (only 4500 miles!) that was nice. It fit all our luggage and passengers. It had dual climate control, heated seats and the giant screen that paired well with my husband's android. It was a great car to tool around in the 5 days we were there. We had to gas it twice and when my husband said gas was $37 I was like "how small is the tank?" but gas was only $2.49 Gassed it before return and it was $7 We had no issues returning the car as we put in the address on our rental contract and there were signs. We got there when a shuttle was about to take off but they waited for us! Shuttle driver was super helpful loading bags and getting us to the airport safely and timely. I would rent from this Alamo again if in the area and will likely rent from Alamo in the future.

We were supposed to arrive into DAL around 6pm, however due to poor weather during our connection…read morewe were delayed until about 1:45am. We provided Alamo with our flight information in advance, so they knew which plane we were on. However, once we arrived to the rental car lot, we got into a car and tried to exit however there was nowhere for us to exit from, all exits had cars blocking them. There was nobody anywhere, and no phone numbers answered. We ended up having to uber for $125 and now are without a rental car for our vacation.

Horrible. Horrible. HORRIBLE…read more Their posted hours of operation states they are open until 5:30. Nope, we tried on two different days at 3:15, only to find that the doors are locked with no one inside. They don't answer phone calls. I called the main Enterprise number and all I got was the employee saying, "Well, that's odd." How can a rental company that is located right by a convention center never be open for business? Do the employees clock in, then leave? Avoid this place!

On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.

Great to work with great at answering all questions!! Easy to get to their location... good variety…read moreof cars..