I have been dealing with Tokyo Town for decades. They have always been fair and honest. Most auto mechanics that I have met are shady, dishonest and unfair. Bill's Tokyo Town is a refreshing breath of fresh air compared to other shops. So, where did all the negative reviews come from? Bill and his employees are not butt kissers. They are not the Volvo dealership. They don't put up with nonsense and entitled jerks. The Volvo dealership will put up with these jerks but charge them twice the money. Bill is very honest and will never overcharge you. If you give Bill and his crew a hard time and act entitled or rude, he will refuse to work on your car. Be nice and he'll treat you like family. It's as simple as that. Bottom line, go to Tokyo Town if you want honest auto repair at a fair price. If you want your egotistical butt kissed, go to the stealership. read more

I found Tokyo Town after searching for Lexus mechanics on Google and I am so glad I found this place! I wanted to try an independent shop instead of a stealership I brought my 2004 Lexus IS300 in for defective tail lights and brake lights. I had spent a couple days trying to solve the issue myself. I replaced the bulbs/fuses and tracking down the wiring with a multimeter, but I could not figure out why my lights weren't working. Luckily, Mike was able to track down the root of the issue and fix it in just a couple of hours. I appreciated that he called me a couple times while having a look at my car to keep me in the loop. Although I dropped my car off at 7am, they were running a bit behind and my car wasn't ready until the morning after. This was no issue, as Tokyo Town provides complimentary loaner cars. I saw some reviews knocking this shop because of their loaner cars. I will admit, the vehicles in their loaner fleet are a bit dated, but might I remind everyone that the loaner cars here are COMPLIMENTARY? This isn't Park Place Lexus, so if you're expecting to be given a brand new Lexus, you'll be a bit disappointed. However, with the money you save having your car serviced here, you could rent a nicer vehicle if that's really a concern. Bill runs a great shop and most importantly, the mechanics here are HONEST. As someone who personally works on his own cars as a hobby, I appreciate the honesty and transparency which is sometimes hard to find from an auto mechanic. God forbid I need to come back any time soon, but I will definitely be taking my Lexus back here next time it needs service! PROS: - honest mechanics - great prices - new customer discount! - complimentary loaner cars CONS: - loaner vehicles are a bit old (not really an issue for me, but worth mentioning) All in all, I would highly recommend this shop if you are looking for a Volvo/Lexus/Toyota specialist. read more

The team here is top notch! When I lived in Addison this was my go to place whenever I had issues with my 2004 Honda Pilot. They were honest, quick, and clearly knowledgeable which I appreciate so much as someone who knows nothing about cars. In the FIVE years I've been bringing my car here one time in particular stands out. My car was making a loud odd noise after a towing so I brought it in thinking the worse. They said something just got bent and they undid the bend free of charge. Just such an honest place. I wish I still lived in the area so I could take my car here! read more

Have been taking our cars there for 30 years. They do great work and are trustworthy. The staff there are always friendly and helpful. You are greeted by Peggy and Bill, the owner and get a prompt call back from Ken or Mike, their certified mechanics, on what is wrong with my car and letting me know what needs to be done or what doesn't. They know our cars very well. Wouldn't go anywhere else! Have taken 3 Hondas, 2 Volvos and 4 Toyotas. We highly recommend them! read more

I received a flyer from Tokyo Town in the mail and held on to it. I received a quote from a dealership for repairs to my 2005 Corolla that would cost over $900 and I was procrastinating. Months later the check engine light came on and I didn't want to go the dealership. I remembered the Nextdoor flyer and stopped by. I only ended up needing a new gasket to the gas tank. While I was there I had the dealerships' quoted repairs reviewed and the savings was shocking. The repairs would cost a little over $300 saving me over $600. In addition, I had other work that needed to be done from a recent quote and was able to save additional money at Tokyo Town. Bill is honest and straight forward, and you don't feel like he's racking up unnecessary repairs. I highly recommend Tokyo Town. read more

Update: Normally, I wouldn't waste my time replying to a stranger online. But congratulations Bill, I'll make an exemption this one time. You're right I have never step into your shop. The phone call I had with one of your technicians made it painfully clear I never would. Look, Bill. The fact that you think I "did not express or know the true needs to properly repair his vehicle" shows what you really think of customers coming/ calling your shop. I appreciate the invitation but I'm going to have to decline. I found the repair I needed with my part installed for 1/5 of your original quote with a 2 year warranty on installation. Please don't pander that you're doing me a favor by quoting me $1400.00 for a repair you believe costs $3000.00. Kind Regards, Carlos Original Review: Seriously...your estimate is $1400.00 for an A/C compressor replacement? It's comical at best. Shop around believe me you'll find a better price. They don't install customer parts. If you get a service done I would 100% check if the part installed is OEM. read more

I always in afraid of trusting mechanics shop. Now I have found most trusting shop for my Volvo 240! They are expert and fast service! Had my few issues fixed in one day! Most definitely will go to this shop for future! Id give 10 stars! read more

7-23-20 Spoke with Bill and about my AC swap out and pricing. Followed up with his office to confirm a price in writing and the woman who took my call was practicing for her Witch title (and I must say she was an expert!) She said "I am confirming the price with you now on the phone". I asked her if she could send the confirmed price in writing via email and she said "no". I was not comfortable with going in without a set price for the work described so I emailed them this exact email: "Called Tokyo Town Swedish Auto, had conversation on the above service. A woman called back and confirmed the Grand Total price to me including L&M, tax and all items associated to complete the job will be $1,400.00. Thank you for confirming. Please email me the day I can bring this in for service as well as when I can pick it up completed." I received a call from Bill in the morning who said "we had some concerns from the office and we will not be doing your work". My honest opinion of this company is 1. Get ready for the ol' Bate & Switch as this company should have confirmed in writing, 2. I feel sorry for that sad woman in the office who feels the needs to be less than desirable/cooperative to customers, and 3. Based on Bill's unilateral call to me (without even asking what I needed), shows that this holier-than-thou culture stems from him. Summary, if you want a good safe feel about bringing a $60K or $70K vehicle in for service, go elsewhere. If you want to be made to feel less than and be worried that you don't know what its costing you for a repair, then this place is for you LOL. Best to all... read more

I've been going for years, and they always always always are ethical and do the right thing. The BEST thing about the place is Peggy in the front office. I appreciate that I get the same mechanic every time, and he knows my car. And he'll come talk to me and explain things, or call me. No service advisor translating what the mechanic said, I get to hear it for myself. I've also taken two cars there for a "pre-buy inspection" for $99, and they've told me, both times, "Keep Looking" meaning there are too many mechanical issues and you don't want this car. I'm looking for a used car, and I'm only going to buy Honda, because I've found a mechanic I trust. I don't want to go anywhere else. Oh, the waiting room could use some updating, and a more comfortable couch. But I usually bring my computer and work, and sit at the desk. I'd rather sit in a plain waiting room and pay reasonable prices, than sit at a fancy dealership, and pay outrageous prices. read more

Last week while I was driving to work, my car started leaking oil on the highway. I made it in and a few guys at work looked at it and said I needed to get it checked out right away. They helped me get some oil to refill and take it to the nearest place - Tokyo Town. I had a client show up right as we were about to leave so the guys took it for me and dropped it off. When we went back down there so I could sign paperwork, I walked in the door and the lady at the front desk said "is THAT your car?". She then proceeded to tell me that it was old, ugly, in bad shape and that they could not work on it. I thought she was joking and started laughing. I mean, my car isn't beautiful or anything and the paint isn't great, but it's a '97 not ancient. It's been a great car for me for years. It's not a brand new vehicle, but isn't that what repair shops are for? When she didn't laugh with me I realized she was serious - they refused to work on my car. She drew a huge black X on my paperwork and made me sign it. The owner came out at one point and said "that's your car out there in the parking lot with broken handles making my parking lot look ugly?" The whole experience was terrible. They made me feel like crap and were extremely rude. I don't need someone to tell me my car is old and ugly... I just brought it there to get it fixed. It's a Honda, and they specialize in Hondas. Seemed like a good fit to me. I was lucky to even get it to that shop. We had to pour more oil in and risk ruining the engine just to get it to another shop nearby because they didn't want to touch it. Bottom line -- snobby and unprofessional. I obviously won't be going back, and I'd recommend you don't either. read more

This is a WONDERFUL business. They work with you. They have loaner cars if you need to leave your vehicle overnight. I have been a customer for many years and will continue to be. The repairs are done professionally. I am always informed by the mechanic as to the status of the repair. Well done. read more

Tokyo Town - Swedish Auto. Wow what a team, it's amazing to see that there are good and honest people out there, who genuinely want to help others. Bill is an amazing owner with a wealth of experience, great knowledge and a good sense of humor! While the Volvo mechanic Ken is someone who I can say is honest and knows what he's talking about. I'll keep coming to these guys for my Volvo servicing needs! read more

OK, Yelp HQ...you removed my previous review because it fell outside of your Content Guidelines as it did not describe a customer experience. Granted, I was so upset with the experience I had at this establishment, the only thing I could put down was "Don't bother. They selectively choose what issues they want to work on." Well, buckle up, because now you're going to get my FULL customer experience! My wife has a 2007 Volvo XC90. We thought we'd try Swedish Auto after getting a couple of their flyers in the mail. The lady at the front counter could use some customer service training. I fully believe Tyson S.'s review on 12/11/2014 and Ben N.'s review on 8/31/2015. Their fleet of loan cars are 15-20 years old. October 30, 2013 - First visit to Swedish Auto. 120K service, Anti-Skid Light comes on, steering angle sensor, oil leak at vacuum pump. Total cost $1,970.27 Loan car was a 1996 Toyota Avalon. Our first visit was relatively good. I even referred one of our friends who has a 2005 XC90 to them. June 18, 2015 - Replaced right rear wheel bearing & upper engine torque mount. Total cost $693.97 Loan car was a 2001 Volvo S60. Peggy informed me that it was a strict policy that the person taking the loan car out was the only person authorized to drive the loaner. (Even if it was husband & wife and we are on the same insurance policy) This made it inconvenient for us if I took the car in, but my wife needed pick it up. August 4, 2015 - 150K service. Total cost $741.77 Loan car was a 1998 Lexus GS 300. Loan car's tire blew out. Swedish Auto sent a tow truck to pick up the loan car, and left us without a loaner, stranded on the side of the road. August 19, 2015 - Anti Skid Light diagnosis, Replace Oil Trap. Given estimate of $2,279 for the Rear Differential Module, only available at the dealership. Swedish Auto was not able/willing to do the repair. Total cost for diagnosis & Oil Trap, $465.79. Loan car 2001 Volvo S60 Towards the end of the 2015, we had saved up to get the Rear Differential Module repaired. I did my own research on-line and found a company (Xemodex) that I could get a rebuilt Rear Differential Module on-line for $425. Xemodex listed Swedish Auto as an Authorized Repair Center for their products. When I contacted Swedish Auto they said they could not do the repair and we'd have to go to the dealership. I contacted Xemodex and told them Swedish Auto advised they weren't authorized to work on Xemodex products. Xemodex gave me the name and number for an alternate business in Dallas that would be able to do the repair. December 23, 2015 - Got it repaired at the alternate business recommended by Xemodex for $1,908.08 which included the Rear Differential Module, AND Pump Filter. August 11, 2016 - The owner, Bill, calls me to ask why I gave them a single star rating. He defended his loan car policy for one-driver as his insurance policy umbrella only covers the one person. He said they took care of the flat on the loaner and didn't charge us for it, saying the tire was fine when the car left their possession (with no apology for leaving us without a loaner nor for the hassle of us being stuck on the side of the road). Finally, he said Xemodex put their name on their website without their permission, because they don't work on their products. Even so, his Volvo technician has 20+ year's experience and he can't follow a simple flow-chart of determining what parts needs to be repaired? Sounded too convenient to me...like they just want to do the simple repairs/maintenance and the difficult ones they send to the dealership. He asked me to consider changing my rating and offered me a free oil change. I asked him why it took him almost a year to reach out to me after my review. He said he didn't even know about it until his I.T. guy told him he had negative reviews. October 10, 2016 - Received e-mail from Yelp HQ saying my original review had been removed for failure to describe a customer experience. I stand by my original rating of 1-star. If you've got the time to drop off and pick up your car yourself, while not minding a 15-20 year old loan car, and being serviced by Ms. Congeniality at the front counter, then by all means, give Swedish Auto a try. read more

Mike and all the staff at Tokyo Town are super nice and do a great job with any repairs/maintenance. They are very fair and tell you exactly what the problem is, how much it will cost to fix it and the true status of the repair. We have used them for our 2003 Lexus and they have always take care of us. read more

I have had my Volvos (Hondas and Toyotas as well) serviced by these guys since 1985. Professional and honest. These are two things I get from Bill and his team. Thank you all. read more

Having my cars serviced by Bill Sign's crew at Swedish Auto and Tokyo town has been a very satisfying experience. I've had dealings with both chief mechanics there. Ken Maxwell on the Volvo side and Michael Carroll on the Toyota side. Both are honest, professional master technicians. I have complete confidence in bringing my cars here for any repair or service. I travel for a living and drive around 60,000 miles per year. I could have my car serviced in any major city I visit. I always bring it to these guys because I know it will be done right and I will get an honest treatment as a customer. They aren't the cheapest place to go, but certainly are the best in my opinion. Worth the price every time. read more

Totally shocked, very unprofessional. I am a female that is just learning about car repairs & maintenance. Peggy the office manger there, cancelled my appointment because I asked to many questions. The last time I called was to find out if they were registered with the better business bureau. She got upset because I asked the question, she didn't like that I called earlier in the morning asking about a tune-up as oppose to just changing the spark plugs. I didn't know that with newer cars it's all different now. I have never been to this place and I always do my research on every place I do business with, that is my right. She also had given me a $20 off for being a first time customer but their website states it's $50 and I never got a chance to ask her about that. I rec'd pricing from them and 2 other locations. Even though they were more expense then the actual Honda dealer & the other place, I chose them because I was going to get a loaner. I didn't want to cancel my appointment but she did anyway because she was nervous about me for what ever reason. So I haven't a clue why, unless you have something to hide. I would be Leary of this place, not allowed to ask to ask too many questions. read more

This place was awesome! The staff was very friendly and the lady who assisted me at the front desk provided great customer service. They had my SUV's oil changed in no time. I own a Volvo XC90 and will definitely return here for future auto work read more

I've gone to these guys a couple time now and have been very pleased with their work. Their technicians have been there a long time which is nice because I know who's working on my car plus the technician calls himself once he has identified the problem. Best of all, their prices have been consistently below what dealers have quoted me. What more can you ask for! read more

This will be the only place I ever take my automobiles to, EVER, new or used. The service and quality are unparalleled. I am valued customer for life. read more

This place sucks! Don't go there. It will be a complete waste of your time with insults and the worst customer service after waiting for their service all day! The owner, technicians and the front desk lady are all very rude and old and grumpy. They will waste your entire day and then tell you "come get your car out of our shop". Unbelievable people! read more

Very rude & ungracious right at the point of entry. i took a friends car for a check engine light malfunction diagnosis, they quoted me $128 just to scan the car to see what the check engine light is on for (information we already had and supplied them with but they wanted to do it anyways). the receptionist very rudely on multiple occasions stated the fee is none negotiable and does not diagnose issues but merely states the OBD II malfunction code is (something even auto zone supplies you for free, or any other auto repair shop in the world)...Money was no issue just was looking to not play guessing games so i took it to whom i thought were Volvo specialists , or so i thought. they set and appointment for the following week and then they called me the morning of and said please take it somewhere else we don't have the computer to run the codes...Not very professional , not a welcoming experience to say the lease, take your business somewhere else and honestly, these guys could probably care less. read more

Very best auto repair in Dallas. More reasonable than dealer and don't recommend unneeded work.

Outstanding and honest service. Took our 2005 Volvo wagon there for 5+ years and will now take our S60 there for ongoing service. Bill and his team are the best. read more

I was very impressed last fall when I took our adult daughters 2008 Volvo S40 in for Air Conditioning work. Master technician, Ken, was courteous and professional and the administrative assistant was polite and friendly. I was satisfied with the repair and the good pricing. I was even more impressed that Ken took the time to express the need for me to bring the car back this spring as it appeared the A/C clutch was intermittently inoperative at the time. Today, 4/15/13, my daughter and I drove separate cars back to the dealership for them to replace the A/C clutch in the 2008 Volvo S40. We were met by the Owner, Bill, who personally attended to my disabled needs by driving my car into the shop up close to the office area for me to take care of the repair order. This was without a doubt, beyond the call of duty!! If you are not using this vendor for your specialty auto service repair and parts needs, please seriously consider doing so. They are to be commended! read more

My husband and I have been taking our Hondas to Swedish Auto Service for close to 20 years. The technicians are trustworthy and honest and I can always count on Ken to take great care of my Honda Odyssey. It is comforting that Ken is normally the only guy that works on my vehicle, so he knows the history of the vehicle. Peggy, who handles all the calls and requests is quick to answer questions and help get you an appointment to fit your schedule. Bill, the owner, is always present and thanks me for my business whenever I come in. If you are looking for a great auto repair company, look no further. I cannot say enough about how much I trust and feel well taken care of when I pick my vehicle up. They also have a comfortable area with free refreshments and WiFi if you are waiting for your vehicle. Please give them an opportunity to service your Honda, Acura, Volvo, Toyota or Lexus. read more

I have been using Tokyo Town - Swedish Auto for 20+ years. They have serviced my Honda, Acura, Volvo and now my Lexus. I appreciate their honest and fair pricing and customer service. Peggy is extremely efficient and great to deal with. The technician knows my car and works on only the repairs required and does not try to up sell anything unnecessary. I gave them 4 stars because their loaner cars are very old (I had once instance with a dead battery and had to get AAA to jump the car to get back to the shop) and they aren't open on Saturdays. I definitely recommend this shop! read more

I had been looking for a place to service my volvo since the dealership was very pricey and seemd as though they were quoting me for things I did not need. The lady over the phone was very helpful in informing me of the pricing for my regualrly scheduled maintenance. The price was fair so I decided to bring in my car. To my surpirise new customers get $20 off. And if you make a referal you get $20 off your next visit. I dropped my car off and was informed that the volvo technician would give me a call if there was anything that he needed to talk to me about. I did recieve a cal from him stating that I would need new rear brakes my next visit and that my wiper blades needed replacing. I didnt feel like he was pushy or trying to pull one over on me just informing me of what may need to be done. I went ahead and changed the wipers and picked up my car. The cost was a fraction of what was quoted at the dealership and other places. I will be returning. read more