I have had quite the experience with D'arcy this past year. I brought in my pretty much undriveable 2005 Pontiac grand am and they offered me well above what I thought fair or expected as a trade and they were able to get me into a Certified Pre-Owned Buick LaCrosse. The car was beautiful and really looked like a car that was more than what I paid. I was VERY happy. Fast forward to the present and I was not as happy. My Lacrosse hadn't been running that great and I had brought it in on a few occasions for service and Jim and the service team always went above and beyond to make sure I was taken care of while my car was being serviced (free towing when I needed it, loaner vehicles so I was never without a car every single time, and no pressure of having to drop whatever I was doing to pick up my car and return the loaner) needless to say I was happy with how it was being handled. However, I began to lose trust in the car and I explained this to the Sales Manager Tom Kastradi. He could not have been more understanding! I told him I was in a little bit of a pickle however, while I wanted to get into a different car, I knew I would be upside down on my car loan from the Lacrosse. I had no money to put down, I was a little picky on my choice of vehicle, but Tom and his sales/finance team didn't bat an eye! They worked through SEVERAL different options for me until we found a common ground and I know Tom and D'arcy REALLY helped me out on this one. Tom was able to put me into a BRAND NEW vehicle and because he knew that peace of mind with my vehicle was very important to me they included a warranty that covered the entire length of my loan and not just the standard 5 year. And my payments didn't see much of an increase at all. So here I am now with my brand new vehicle, peace of mind for the duration of my loan with a new warranty, and just the overall satisfaction of knowing that Tom and D'arcy really listened to me and cared about my experience and satisfaction. Tom and his team took my situation which wasn't as positive as it is as I write this now and turned me and my wife into life long customers. Could not be happier or recommend D'arcy Buick GMC any more! Thank you! read more

My husband and I went out yesterday with the thought in our mind to test drive a GMC Terrain to see if the vehicle was all it was cracked up to be. We had done a TON of research in the hopes to help us decide which car would be the safest for our future family and the Terrain seemed to be the best bang for its bunk. We had found a couple of them that we had liked at a few dealerships but figured we would start with the dealership closest to us which was D'arcy Buick GMC of Joliet. Right away when we walked in we were greeted by John Seratt who was very friendly to us. He asked us questions on what we were looking for and, although the weather was HORRIBLE, we took a trip out to the lot to see what vehicles they had in stock that fit what we were looking for. Pretty quickly we found a vehicle that we liked and took it for a test drive. The drive was GREAT! Once we returned we started our processing of figuring out the "numbers" which we all know leads you to great news or not so great news. We were then introduced to John General Manager Tom Kastrati and we had the pleasure of working with both of these gentlemen in order to work out the perfect deal for the vehicle that is going to "carry" our family safely for the next some odd years. Both of these men were FANTASTIC! My husband and I felt as though we were never being forced into buying this vehicle. We always felt as though they were really working with us in order to get us the best deal possible. We can honestly say that we are 100% satisfied with the deal we made and I LOVE my new vehicle! I would never hesitate to tell someone to go to D'Arcy Buick GMC and to make sure they grab up these two guys! Thanks so much for all of your help with our new vehicle!! read more

My husband and I have purchased 3 cars here and each time we feel as we are right at home. They have a great team that great you with a warm welcome and aren't on your back constantly, answered all our questions open and honestly and most importantly got us a great deal on a great vehicle. I live in the Glendale Heights area and have visited car dealers in the area and none of them will ever compare to the level of service and expertise D'Arcy has provided us each time we go. Our most recent purchase was a 2015 GMC Acadia and we are in love! Great price, reliable car and something my family loves! Carlos G. and Tom K. were a great team to work with. They really are a dynamic duo!!! Carlos was very helpful, understanding and efficient throughout the whole process. I have two little ones who I am always spending every minute with and am very impressed as to how quick we were able to go in and out in a reasonable amount of time. With Tom's assistance and extensive knowledge in the industry we were able to trade in our Buick Regal for the GMC Acadia and got us in for a price we were very comfortable with. I cannot say how thankful and grateful I am to have these two as our D'Arcy guys! Anyone looking for a great car, great price and most importantly an outstanding sales associates contact Carlos G. or Tom K. and they will make sure you are always taken care of. Thank you again Carlos & Tom!!! read more

If this could be rated at 0 stars it would get that. I recently bought a car from a pushy salesmen. That was my first mistake. After owning the car for a month, nothing but problems came after. After being lied to and told they fixed many problems they didn't. Either their technicians suck or they didn't fix it at all. After owning the car a month it wouldn't start and needed many things I come to find out after taking it to my own mechanic. It needed a new ignition and new head gaskets. And that's only some of the few that needed to be done. My car buying experience from Darcy was absolutely awful and I would never step foot in there lot again. It was not an experience I would never want to do again. After many phone calls and visit , I tried to reach out to higher officials while I was unhappy in so many ways. Once I spoke to part owner P.J Pritchart, I found out why the business the way it was. He was so rude and such asshole on the whole situation I am shocked there in business or people would even wanna work there. He did not want to help me out what so ever and did nothing for me. This situation was a nightmare and P.J Pritchart was such a prick I would never in my life go back to Darcy and you shouldn't either. With many other dealerships around this is the one not to go to !! Please save your time and money and DO NOT go here and have an awful experience like I did.. read more

I have to say that this was the best customer service I received when it comes to buying a car. Their Sales Manager Tommy, did an amazing job when it came to honoring a price. I live 2 1/2 hours away from their dealership and they were willing to send someone to pick me and take me to their dealership. Friendly and helpful staff across the board. Rosie even called to make sure I was doing well on my way up to their dealership while Dan picked me up. she and was willing to answer any questions I had about the vehicle. This was the best experience I have had when it comes to buying a car. Tommy wasn't "pushy" when speaking to me about buying the vehicle and he made sure I was doing okay and felt fine as they walked me through the buying process. It was also a pleasure working with my sales guy Mark Schultz and financial person Diego. But if you ever go to D'Arcy Motors, make sure you ask to speak with Tommy, their sales manager. I can't stop telling my friends about the level of service I received there. I would definitely be referring D'Arcy Motors to my friends and tell them the drive and service that they will receive will be worth it. I will definitely be going back to them when it comes time for me to buy another vehicle. Top of the line customer service. read more

I can understand that sometimes you can get a car and have nothing but problems which is not necessiarily the dealers fault. However, if that happens it is the response from the dealership that determines their willingness to make you a satisfied customer. We bought a used car many years ago from D'arcy's. At that time there was no warranty available. apx. a week later there was a problem with the engine. I talked to them about it and I would have been very happy if they had just split the cost with me. INSTEAD they paid the entire cost. This is not the first time that D'arcy's stepped up and paid more than what they what they had to pay. When was the last time you had a dealership give you a brand new Buick Lacerne with 4 miles on it to use for almost 3 weeks while your son's truck is being repaired from an auto accident at NO CHARGE !!! These actions is why I have bought over 30 cars from this dealership over the last thirty years. Terry D'arcy knows how to deal with his customers and how to make things right even if it may be costing him money. His customers are number one !! WHEN YOU GET SERVICE LIKE THIS YOU WILL ALWAYS GO BACK AND YOU WILL RECOMMEND THEM!! read more

Yesterday I went to get my free oil change at D'Arcy Buick. The service man (Kyle) told me that in 3000 miles I would need a new filter would I like to do that now? I said sure. 1 and 1/2 hours later I went up to the service counter asking why an oil change was taking so long? They contacted Kyle who said he was finishing up the paperwork. They then told me I owed $234.00. For a free oil change and a filter? They said no - the air conditioner also need a new filter. I told them them they had the wrong invoice. Kyle then came over and said the air conditioner filter had to also be changed. My car only had 11,000 miles on it (this was my second free oil change). I hope it was worth it for Kyle getting $234.00 out of me for the oil filter I thought I was paying for because I will never set foot in D'Arcy Motors again. When I leased my vehicle back in December I was a victim of Bait/Switch and I called them out on it and they gave me a check to rectify the situation plus the 2nd free oil change. Now the service department pretty much did the same thing with the oil change. Foo l me once - shame on you - fool me twice - shame on me,. I HAVE LEARNED BY LESSON,. read more

I have dealt with Tom Kastrati in the past. He sold me my van 9 years ago and today he made it possible for me to purchase a 2014. I found Tom after 9 years and cried on his shoulder that I was having car trouble. He handled everything over the telephone for me and found a car for me. He called me with the good news that he had found a bank to make the loan (my credit was in poor shape from disability). That was all good news, however, the next problem was that I live in a suburb of Milwaukee, WI. Only Tom would save the day once again and he sent a driver (approximately 130 miles one way) to pick me up and bring me to the dealership so that the deal could be completed. It is such a pleasure to have such a wonderful working experience in a day and age where everyone is just a number. This company has brought back "great customer service" which seems to be lacking at most companies now a days. I also have to thank Dave Wood for his assistance in this transaction. Needless to say Tom Kastrati and D'Arcy will have a customer for life. In addition I will be telling everyone that I know how wonderful this gentleman and company are. read more

This was probably the most positive car buying experience I've ever had. Jorge was very knowledgeable about my vehicle and extremely low pressure as far as my sale was concerned. Of course, he wanted to make the sale, but I honestly felt like my complete satisfaction with the entire experience was really his goal. Julio, the sales mgr., was also very accommodating to help the sale along. The vehicle had more miles on it than I was comfortable with, but he did everything in his power to make the deal more appealing. And even to my own surprise, it worked! Diego and Connor were the guys who prepared the paperwork. They were a hoot! I know that sounds strange to say, but most of the time we were laughing and telling stories that had nothing to do with the task at hand. As I stated earlier, it was the most positive car buying experience I've ever had, and at 66 years old, I've purchased more cars than you could "shake a stick at". Now, I'll reserve judgement about their service department since this is my first purchase from D'Arcy. I can guarantee, however, that you will see another post from me once I've been back a few times. read more

We just bought a new truck from D'Arcy, we LOVE our truck; but the experience will be what brings us back the way we were treated will bring us back; this is what we will tell family and friends when referring them to the D'Arcy dealership. Taylor Starz and Tom Kastrati went above and beyond for us, they were amazing. But WOW to have such a sigh of relief after a big purchase knowing that you were being taken care of by genuine good people; they took their time with us, no pressure. Because we are not just a one time sale to them and they let you know this...the entire dealership was so welcoming it was just an all around great experience. I ran into a truck owner in the Menards parking lot, total stranger but we conversed on me thinking about buying a truck, he asked where are you looking and I said D'Arcy, his words "go for it - great team you will not regret it" Again thank you to the entire D'Arcy team for everything; Jim Nardella and Mike DiTola...Taylor and Tom...Great Team Work Guys... Jose and Anna Leon read more

This is a great place to get a car. I have been getting cars for myself and friends and work from Tom Kastrati for many years. Not only do I buy cars from Tom but I have taken several friends to the dealerships where he worked. Tom is great to deal with, gives us great pricing and treats me and my friends well with respect and no pressure. Tom makes buying a car fun, as it should be. Last friend I went there with: I called Tom and said we were coming. Well a salesman greeted us by name at the front door. Then Tom came over, salesman took my friend in 3 vehicles to test drive. After Tom talked with him and made the deal we left with a new Acadia. The car has been back for service and that has always been taken care of promptly and professionally. After professionally buying cars for over 20 years I am always happy buying a car from Tom and sending friends there to get cars and trucks, they always tell me what a good deal they got and that they enjoyed the car buying experience. read more

"Although I still believe my termination was unjust, I would like to retract my previous statement. Working for Darcy was truly a pleasure. While I felt it was necessary to stand by my principles, I want to acknowledge that the management team is top-notch and the store itself is immaculate. Leaving is disappointing because I genuinely enjoyed working with the many talented technicians there--some of whom I've worked alongside for over eight years, even dating back to our time together at Woody. I'm grateful for those relationships and the experiences I had during my time at Darcy. I'm choosing to move forward with a positive outlook. I trust that God has a plan, and I'm looking forward to my next opportunity where I can continue to deliver the absolute best customer experience possible. While I do wish I had been given a warning or the opportunity to leave on my own terms, I will always appreciate the time I spent working with such a great group of people." read more

This week I bought my second car from Julio Bernal Diaz and he gained a customer for LIFE. I trust Julio to always get the best deal, the best value. He has become very special to me and my family. Julio is the consummate professional. He is extremely knowledgable, has a wonderful, easy-going personality and is very accommodating. Not once did I feel pressured nor was there any moment where I felt I couldn't ask a question. Julio understood our situation and what we were looking for in a vehicle. He was honest and forthcoming. It's not often that you find someone who is willing to go the extra mile for you, especially a salesman, but Julio does that. I will never, ever purchase a vehicle without Julio. If you want your car purchasing experience to be stress-free, fun, thorough, informed, and wonderfully pleasant, see JULIO BERNAL DIAZ because you won't regret it. I certainly don't! read more

Went into this racist business to get a car serviced and this rude, abusive, racist and unprofessional Juilo was talking to me in the most horrible manner. This place doesn't like to wait on blacks when you pull into the service department. This fat guy I asked if he could help me and he said no. The young boy was so lazy he wanted to walk around a business I know nothing about to look for Jesus. Then Juilo was acting very nasty towards me talking about he was social distancing himself from me. I found him to be the face of this place and wanted to buy a SUV from here. I will not buy a dog from this trashy place. I hope blacks don't come to this racist place, which is run by racist Julio. Jesus should learn to step away from a person and say I will address your needs in a minute, but he acted like he didn't want to wait on a black person. Avoid this racist place ran by Juilo. read more

I have purchased 5 vehicles from D'Arcy motors over the years and I will keep coming back. In addition to their very friendly staff and no pressure tactics. Their service department is second to none. My wife is heading out of town tomorrow and the engine light came on on our Enclave. I dropped it off at 1:30 p.m. to find out what the problem was. Finding out that one of the pistons is misfiring. My concern is my wife traveling alone with a vehicle that could have problems. D'Arcy motors got my vehicle fixed and back to me before 4:30 p.m. I explained my situation and they fit me in. This among numerous other reasons is why I will continue to go back to D'Arcy Motors to purchase my vehicles. Their staff is great and they care. You are not just a number. Thanks again Christine Griswold in service for always taking care of my family and I. read more

Boy oh boy where do I start with this crazy story?!?! Lol Well 1st off I wanna say Terry the manager is AWESOME & he knows how to deal with customers & make sure they are satisfied no matter what it takes!!!! My sister went in there bought a car then returned it went back bought another car & wanted to returned it too they weren't willing to take the 2nd car back at first but they did and they didn't have to and it ended up costing them money to break the deal!!!! Terry went above & beyond!!! Not to mention a year and a half ago i went in and did the same thing bought two different cars & returned them both and they worked with me and returned them both and it didn't cost me anything so I'm sure my picture and my sisters is on the wall & we are probably not allowed at Darcy anymore but that's OK I'd still send anybody and everybody there!!!! read more

What a wonderful experience we had at D'Arcy Buick GMC on Essington Road in Joliet, IL. We recently went there with the intention of JUST looking around and ended up making a deal on a new 2015 Acadia before we left the Dealership. I have to tell you about three GREAT guys. They are amazing. Kurt Spuhler is our Salesman. Talk about patience. He also is not pushy. He worked to find exactly what we wanted. Then there is Rob Oehmke. His title is Finance Manager. He makes it a little less painful to turn over your money. Great personality. Last, but not least, is Tom Kastrati, General Sales Manager. He was so helpful, understanding and kind. These three guys bent over backwards for us to make sure we were Completely Satisified. They deserve 100 stars instead of five. Stop in to meet them. You will not be disappointed. read more

Came in last night with my son who is a first time buyer. I needed to be with him so he didn't get taken advantage of and figured he would need to use my credit. To my surprise the entire sales process was low pressure. Our salesman, Scott, listened to our needs and wants. The GM, Tom, got involved right away and worked to get my son on the loan and secure lowest rate available. We love the vehicle and Scott made sure we knew how every feature worked. I am still amazed at how friendly everyone was and we are very grateful to Tom, he did not need to put my son on the loan but listened to us when we said we wanted to build his credit. He really went above and beyond what any other dealer would do. Thank you Tom, Scott, and everyone at D'Arcy for making us feel comfortable. Expect to get a lot of referrals from us! read more

Let me tell you something about this dealership. For one, I have never bought a vehicle from them. My first visit was to the service department because I needed a part for my 2018 Chevy Traverse. The service guy was so nice and pleasant that he took his time to look up my part I needed and made sure with the parts department that it was the right one for my truck. This dealership is cheaper for parts than any other auto store (which I called like 6 of them). I recently bought another part from them and the parts guy was so genuine and helpful. Then I found out that I didn't need the part and I had no issues in returning my part. I told them, that I have never received this much attention and politeness that the next vehicle I get will be from them. Kindness goes a long way. read more