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    Da Massimo Ristorante Italiano

    4.6 (77 reviews)
    Closed Closed
    Updated 1 month ago

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    Tiramisu

    Wonderful food and service! The shank of lamb meted in my mouth! It was very tender with awesome flavors!!

    Da Massimo
    Ben S.

    This outstanding restaurant for Italian food and service. Great for date night, easy access and wonderful atmosphere.

    Pasta special
    Olivia I.

    The service here was excellent! Best Italian food I've ever had, 10 out of 10! Good date night choice

    Shocked to receive such treatment at a restaurant (a business with such a strong public reputation) with a 4.8-star rating. My original review to this place: Bad service. Rude. Condescending. Racist! This is my updated reply regarding to the owner's reply for clarification: Thank you for your response, but I would like to clarify what really happened during my visit, as well as address the points you raised: My Experience: It was my first time visiting your restaurant. When I walked in, I saw the man (perhaps the owner or manager) happily greeting a well-dressed white couple, while we were coldly told where to sit. The waitress asked what we wanted to drink; I politely requested water and ***thanked*** her after she brought it. As I looked at the menu, I noticed there weren't many options, but overheard the man enthusiastically chatting with the white couple about several dishes that weren't on the menu. When the waitress returned, she quickly listed many specials from a script, making it hard to follow. I asked if I could see the specials written down (since there were so many), and she curtly replied "no," offering no further explanation. Due to my allergies, I then asked if I could have a paper towel (please excuse any language barrier, as English is not my first language). The waitress looked at me as if I was being difficult, and pause for a few second, and corrected me by saying "paper napkin?" I clarified that yes, and I needed a paper napkin. She brought me a paper towel and, with a condescending tone, said, "Here's a paper towel, we don't have paper napkin. I think it should be good for whatever you need it for..." I found this very rude and dismissive. After these interactions, without ever being shown a full menu of the specials, I was asked if I was ready to order. At that point, I felt so uncomfortable and unwelcome that I decided not to stay. I politely told the waitress that I did not wish to eat there and (said "thank you" to her) ***THANK*** her again. On Misrepresenting the Sequence: It's disappointing to see your reply misrepresent the sequence of events, suggesting that I was rude from the start. In reality, the waitress first listed the specials (which were difficult to follow), and only afterward did I request a napkin or paper towel for my allergies. By claiming I immediately asked to blow my nose at the table, you are unfairly trying to paint me as disrespectful from the beginning. This is simply not true, and I remained polite and reasonable throughout my short time in your restaurant. Regarding Your Accusations: I did not roll my eyes. The waitress was standing, I was seated, and I maintained a polite attitude throughout. If your staff is sensitive enough to misinterpret basic body language as rudeness, I hope they can also reflect on their own attitude and tone towards customers. I did not come in with any "attitude." I simply asked questions and made reasonable requests. On Leaving a Review: You claim that because I didn't stay to eat, I shouldn't be able to comment on the service. I disagree. As a customer, I experienced the hospitality (or lack thereof), the attitude of your staff, and the atmosphere of your restaurant. That is exactly what reviews are for--even if I did not place an order, the service I received shaped my decision to leave. That is a valid experience worth sharing with others. On Disrespectful Responses to Reviews: It's also clear from your responses to other reviews that your management often responds to criticism with sarcasm and disrespect, rather than taking responsibility or showing any willingness to improve. My experience is not isolated, and it concerns me that there seems to be a consistent lack of hospitality and respect toward certain guests. Final Note: It is disappointing to see your defensive response, as well as ***similar patterns*** in your replies to other negative reviews. Instead of dismissing customer feedback and making personal attacks, I hope you will take this opportunity to reflect on how you treat all of your guests. Thank you.

    Pollo Parm
    Jaimee M.

    The Yelp reviews led me here. I was a little disappointed to find out they have different menus depending on the day. The menu had 3 appetizers, 4 entrees, and some desserts so not very many options to choose from. The caprese was very good it was really fresh. The Chicken Parmesan was ok. Not something I would order again. The sauce didn't wow me and neither did the flavor of the chicken.

    Food was amazing, taste and portions, service incredible everyone greeting me and the ambience you can feel that you are traveling to Italy.

    House special SPAGHETTI AND MEATBALLS
    Presley C.

    WOW. I don't know what was better- the food or the service. Felt like I was in "Moonstruck"! I kept thinking... is Cher gonna walk out of the bathroom? Best Italian I've had in a while! We'll be back!

    The menu cover
    Rev Amiri B H.

    Great meal with some of the best Italian food I have ever eaten but the restaurant has like 15 seats so you have to wait. The flavors were worth the wait. From the bread and oil to the entrees to the peppermint Gloloso everything was very tasty and we where feed with our eyes and nose and lips

    a dinning room with a table and chairs
    James R.

    Da Massimo is off the beaten path in the interstate town of Florence. The quirky restaurant rises above the many national fast food chains you expect to find off I-95. To reach the restaurant you need to drive into the town of Florence. The owner is said to have owned a restaurant in NYC and now shares his culinary skills down south. He is gregarious and seems to have a local following. I found it great to visit on an otherwise long trip. My dish was a daily special and was good featuring shrimp with the pasta. I was not too much a fan of the bread, but it was the end of the day. In the end I enjoyed decent food and very much appreciated something other than the burgers and fries in a sit down restaurant.

    Chicken Parmigiano over spaghetti noodles.
    Martha S.

    Never disappointed, such nice people. The food is served piping hot and fresh cooked!

    Sangria
    William G.

    I might not be an expert in Italian food but based on existing reviews expected to be impressed. For me, my food was "meh" 80% spaghetti 20% eggplant and topping; my wife did say her food was very good. Portions are bit small for price point w some dishes. Sangria was large & potent, seating very limited inside snd outside. Fresh food, bring your appetite, try once and decide if it's for you.

    Fettuccine Bolognese

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    3 months ago

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    7 months ago

    Great tasting food very reasonably priced and very good service. Look forward to going back!

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    1 year ago

    Best Italian food in town. They never disappoint. You can't beat fresh pasta and homemade desserts and bread.

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    7 months ago

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    4 years ago

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    7 months ago

    Oh my! The food was delicious and the homemade bread was soooo yummy. I enjoyed the cozy, friendly atmosphere and will definitely be back.

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    1 year ago

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    3 years ago

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    1 year ago

    Found a hidden gem on our trip from Florida to Massachusetts. Food was outstanding, authentic Italian fare, great service , cozy atmosphere.

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    3 years ago

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    3 years ago

    Best Italian in Florence. Small restaurant that is owner run with great service. Pasta made in house. Gelato made in house. Go there.

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    2 years ago

    Great food and great people! Definitely recommend. It's a hidden gem in Florence, for sure!

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