I haven't been to a DQ since I was probably four or five years old, and I wanted to give it a chance while I was in Casa Grande. It is a small location on the corner of Florence and Marshall, and the mirrors inside the restaurant kind of creep me out because I feel like I'm about to get lost in a carnival funhouse, but the interior of the establishment is clean, and the staff is nice. I ordered a bacon ranch burger meal, and it was pretty tasty. A little on the small side, but also a good portion size and fresh. The fries were not overly salted at all, and when I asked for a small to-go bag, the staff kindly provided it so I wouldn't have to waste food. I had a lovely experience, and I would recommend this to others in the area. read more

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I've been going to Dairy Queen for years. Love it they have the best ice cream ever. However, this is the second encounter that I've experienced bad customer service. I ordered a blizzard by one. Get 1 for 99 cents. The app wasn't working, and the young lady said, oh, we've been having issues with that all day. She called the manager in the young guy. Stated, oh well, I'm sorry, I can't help you, but you need to move out of the line so we can get the line moving. He didn't even try to assist me or make it right. Dairy queen is now all about the money. Customer service has gone out of the window. I waited in line 20 minutes to accomplish NOTHING! BAD, BAD BUSINESS, DAIRY QUEEN.. read more

It's free come day! They handled it with grace, plenty of staff working. They had someone taking orders walking the drive thru which helped. Waited for 7 cars in front of me. Got my free cone and also got a mini cup of there mint Oreo blizzard for later. Great job to the staff who kept the line moving. read more

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Where is the "Ice" in the cream? I swear I ordered a blizzard.. not a milk shake.. Please train the person whipping the orders up to take it easy on the mint syrup. If you can still see the syrup at the top of the blizzard, it's not properly mixed. read more

I went tonight and specifically asked for lightly blended cheescake blizzard with chuck of cheesecake and banana. when it came out to me. they didn't even flip it to make sure it was okay. I opened it once I got home and it was dripping everywhere and was WAY too blended. I don't want it like that and they didn't give me what I wanted. Last time i am ever coming again! read more

We were there a few nights ago. I was served the worst blizzard I have ever had. All of the ingredients were at the top of the blizzard and the ice cream was at the bottom. My husband's slush was like kool-aid. Do better! read more

Dairy queen is a perennial favorite in my house can't find better than peanut Buster parfait

My husband always orders Swirl Cones when we stop at a Dairy Queen. He just got the best one in years. It's not that the ice cream was any better than other locations; it's that someone at the Casa Grande location actually knew how to twirl the cone as it filled with ice cream so that you could see the two flavors/colors spiralling upward. Well done! read more

We all know that a DQ Blizzard has the added stuff blended throughout the ice cream. Today we got our Blizzards that had all the added stuff sitting at the bottom of the cup with the ice cream then simply added on top. No blending of the two what-so-ever. Please train your staff to take the time to make the Blizzards correctly. read more

We had a good experience here. It's not always what happens at fast food restaurants but it sure did here. Employees were nice and they even got the order right. The only issue we had is no fault of anyone there but the turn driving thru the drive-thru is nearly impossible if you're in a good sized pickup. We had to park and walk. Food was hot and good. We will be back! read more

I'm pretty much a blizzard addict. Been to a lot of DQ's around the country and in AZ. I pretty much get the same blizzard every time, Reese's Blizzard with chocolate ice cream and cocoa fudge. Probably one of the best I've ever had was from this DQ tonight. They had a long line and got through it as if there was only one car in front of me. Deserving of this five star rating! read more

Very well ran Dairy Queen. Even on busy days they get the line moving! My favorite is the dipped cones!

After raising prices here, and being charged almost $6 for a peanut buster parfait, we will not return, but instead we will go to McDonalds for Ice Cream sundaes and ice cream cones, as they are much cheaper, almost half the price. McDonald's ice cream tastes just like the DQ, and so why pay double the cost? A year ago when we lived in Colorado, all the DQ's businesses had greatly diminished because they had become so expensive, and yet McDonald's was thriving and making a killing on their affordable ice cream cones and sundaes, especially during the summer. We never went to the Dairy Queen in Colorado. When we moved here, prices were cheaper at the DQ, and so once in awhile we would stop for other items, even though the majority of the time we went to McDonald's for cones and sundaes. But now, here in Casa Grande, the prices have all gone up at the DQ. Therefore, McDonald's will continue to be our place for soft serve ice cream. read more

I've been snowbirding here for about 12 years now, including many regular trips to this DQ in downtown Casa Grande. The facility may look abit shopworn, but the Staff is always hardworking and pleasant. The food is always as ordered and what I expect when visiting a Dairy Queen ...which I have over the past 75years. The original "Five buck lunch" was always a favorite event with buddies... it's content, unfortunately, has been changed in the wrong direction, but I visit nevertheless.. read more

I left a 1 Star here about a year ago and decided to give this location another try today. After waiting in line at the drive through for 20 minutes we get up to order and they tell us the only ice cream machine is broken... which was the only reason we came here. This location has continually proven to be a let down with long wait times and poor service. Don't waste your time at this location and go to the other DQ across town. read more

Hands down the best Peanut Buster Parfait I have ever eaten in my life! I'll miss this place once I leave the area... read more

Dairy Queen Grill & Chill - The best Peanut Buster Parfait ever! - Fast Food Near Me - Casa Grande, Arizona

Did you know they have Happy Hour? Quick stop for a cool treat! On weekdays from 2pm-4pm, they have happy hour on a few of their refreshing drinks! So cool!! 1/2 OFF!! Moolatte, Arctic Rush, Shakes, and Malts!! Woot woot!! It's essential in this heat!! :) read more

Horrible service! Waited for quite awhile for a chicken basket. I left. You owe me a refund DQ Casa Grande. Make some changes entitled spoiled ones. Learn some customer service. I did get my Half effort filled blizzards. Also I got yelled at when getting my order taken. Smh. read more

Worst blizzard ever. We ordered 4 Reese's Peanut cup blizzards and there was NO peanut butter cup in them. When we told the girl she told us "I don't make them". Lame, overpriced, terrible service and how do you mess up a 2 ingredient blizzard? I would give them no stars if possible. read more

Horrible service. There was atleast 6 or 7 people working but I had to wait 10 minutes for fries and They forgot the brownie in my brownie blizzard. They stood right in front of the window chatting it up holding my half made blizzard in between 4 girls. No wonder they not because brownie.. If the employees would rather chat than do their jobs they should prob. Not do it right at the counter and in front of the drive thru window. Or better yet, find new employees and a manager who do their jobs rather than chit chatting read more

Fast fast friendly and efficient service. Friday night and it was really busy but our order was done in about 2 min

Service was slow. Only 1 car in front of me, still mixed up food. Rude employees, will never return. Waited 20 minutes after ordering to receive wrong order. Handed food without asking what I ordered. Thankfully the vehicle next to me helped do their job. I guess burgers, fries and shakes are so hard for them. Also no condiments or napkins. read more

Use to go here about 4 to 5 times a week. Went there tonight at 7:00 at the drive thru. No one in front of me and couldn't get anyone to take my order. I pulled up to the window and there was a valley girl convention going on behind the counter. A girl finally came over to see if anyone took my order. Told her no. Ordered 2 medium hot fudge sundaes. Got them and they tastes like cleaning solution. Took 1 bite, my wife tasted hers and it was the same. Threw them both away. Won't be going back to this Dairy Queen again. read more

I have always loved this Dairy Queen since I was a little girl but after they changed management the service has been bad. There are times when the back is so crowded and nothing gets done. Today on July 15th, 2019, my family and I went to this Dairy Queen and there were 3 girls at the drive tru window. We ordered 4 medium sundaes and as we were at the window waiting, the 3 girls rushed through our order. When we got the sundaes, the bottom cups of 3 of our sundaes had only been filled up halfway with only a little bit of syrup. It was like a size small sundae in a medium cup‍‍ read more

The hot food at this place is disgusting. I added a picture of a nasty hotdog I got there. The shakes are okay. Nothing special. read more

Dairy Queen Grill & Chill - Would you want to eat this nasty hotdog? I don't. - Fast Food Near Me - Casa Grande, Arizona

Not bad got the 6 dollar lunch deal, crispy chicken sandwich with fries a drink and came with either a blizzard or sunday

Worst Dairy Queen ever , every time I come to this location they are unable to make something! I waited 20 minutes to get to the ordering booth where they have a paper saying kitchen is closed , I proceeded to order my cones then they stated they can't make any cones because their ice cream is too soft and won't work! I asked what can you make then? The lady stated she can make blizzards but the ice cream will be very soft. SMH read more

Wanted to get a strawberry banana smoothie though I was charged a strawberry banana blizzard. Do not know what happened when I said I wanted the smoothie though the employees were looking at me like I was crazy about it and I didn't get my full refund for it too. I do not recommend going to this location read more

I will never stop loving the ice cream cones at Dairy Queen and their Moo-Latte just makes you want to Moo too! Its the BEST.

This place needs a major renovation, and the wait staff aren't geared toward customer service. If they don't do your order right, they refuse to make it right. Skip this place. Next time, stop at the DQ near I-10 and Florence. read more

This used to be a great place to go. It was well managed and accurate, it just isn't what it used to be. The staff gets orders wrong almost every time and the items are not up to Dairy Queen quality. read more

I like Dairy Queen but the 2 that are in Casa Grande should be avoided. Not vary clean and not EZ to get in and out of the parking lots. The people at both look like they hate life and feel that you are bugging them to make a order. At my last visit (the one by the high way) I just got a Blizzard and when I got it might as well have been vanilla with a bit of flavoring to it. I remmber when you would get chuncks of stuff in them! Don't go that offten so I may have just gone on a off day. 3 weeks ago I was in Tucson and got a way nicer blizzard! read more

Understaffed, rude employees, dirty tables and dirty work space. It's actually the first time I've stopped to eat inside and only ordered a banana split. read more

Advertised items for Happy Hour were not offered at half price. Specifically, shakes were full price at 3:00 on a Monday. Server said only iced coffee and one other drink was happy hour offering. Very disappointed. I read the ad to her, but she had no interest. Made a special trip after seeing ad on tv. Looked it up on Internet to make sure I understood. Not happy. read more

Super disappointed. Before I pulled up to this location I made sure that I came in before closing which online said closed at 11 pm. I pulled up to the drive thru and it was 10:05 lights were still up on the menu boards and inside. The "open" neon sign was still on and was not served. I waited in the drive thru for almost 10 minutes.Then right before I walk in the doors which is 10:15 at this point the employee decides to turn off all lights. read more

Cheeseburger and chocolate cone - can't go wrong. Reminds me of childhood.

Hey it's Dairy Queen, what more is there to say? it's always clean

Actually this review is for the other Dairy Queen on Florence near Interstate 10 because I didn't find it on Yelp. I give them 0 stars. I went in and ordered a chili cheese dog. Hot dog appeared poor quality. There was no one at the counter and no customers which is always a bad sign but I was really hungry so I waited. Went to the restroom which was filthy and stunk to high heaven. read more

Although the guy apologized for taking 20 minutes for an order of 2 sandwiches, they gave us the toppings we specifically said not to in the sandwich and their food sucked. The crispy chicken sandwich was all breading and the ice cream was watery and tasted like plastic. I regret not going to culvers for their custard and chic filet for their crispy sandwich. read more