We visit this location weekly and always have great service. The restaurant could use some updating but as for the service and food it's A++++. When it's busy the staff never stops moving, I've never seen kids sitting around on their phones. Super impressed with this location. read more

This restaurant is simply amazing. It's the only fast food restaurant in Cave Creek, and boy do they know how to run it! The food is, well, DQ, so you can't go wrong there. Also, the restaurant is kept constantly clean- cleaner than any average fast food place, because the night closers work so hard to make it look good. The people who work there are generally extremely nice and polite, and will treat you like a real person and not just another random customer. My only gripe is that they don't have Cherry Dip. Get on that, DQ! There's simply no replacement for it! I highly suggest this place for any ice-cream or food. It's family friendly, fun, clean, and delicious. read more

I wouldn't use this location! They close whenever! It's happened more than once. If you want DQ, drive a little further to 27th Drive off of Carefree highway...they have great staff. This one can learn a little from them. read more

not reviewing the food - Dairy Queen food is what you expect it to be. Instead I am reviewing the service, such that it was, All empty tables were uncleaned. We ordered one item which was forgotten about. When my roommate went to find out where his order went, staff ignored him until another customer (who was being waited on) pointed our how long be had been waiting at the counter, even with a manager standing there. Then, as if to punctuate our experience, the worker who finally helped my roommate dismissively remarked that she "hadn't taken his order", A friend who is familiar with this location was not surprised by my experience and stated that service is usually this bad. read more

I love a good old DQ cone every once in a while. Sure they cost more than Mickey D's cones but no where as good. I went to this place couple days ago and the temp was 108F! When I saw the DQ down the hill I just had to stop and grab a dip cone. My daughter and I first had to make a potty break. The bathrooms were clean but just showed age of wearing. We went to the counter and ordered our cones. The cones were perfect! The manager misunderstood my daughter's order but without any issue quickly gave her a new cone. The manager was very friendly and nice. I am glad I stopped here because reminded me of playing baseball as a kid and went to DQ after the game. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Cave Creek, Arizona

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Went into the bathroom, SUPER nasty ! I have never seen a restroom more neglected. This has to be some sort of health code violation. Go somewhere else... read more

Come here every weekend! It's very impressive how this Dairy Queen is ran by teenagers. They never stop moving!

Cashiers are usually really nice , different story for people in the back , I was sitting down and through the back door I could hear everything they were talking about , lots is cussing and yelling . They just need to turn it down a bit . read more

Worked here 28 years ago! Great food especially the chicken sandwiches and peanut buster parfait. The guy I worked for was Bill. Don't know if he's still there, but he was a great first boss. Miss the place! Thanks! read more

CORONAVIRUS ALERT! The staff handed me a blizzard with a spoon in it and sadly she was coughing all over the place. When I complained they said not to come back. SO RUDE... I've never in all these years at that location been treated so RUDE. What they should have said was good point and the customers should put their own spoon in their drink after being able to wipe it off. Went to Culvers on Cave Creek and 101 and they implemented no spoons in the drinks to let customers do so including straws. Shame on Dairy Queen!!! Horrible they don't care about their customers. read more

Great joint. Nice, clean and, what else can you say, it is DAIRY QUEEN!

Driving by and decided I need a DQ. Ordered a blizzard and a potato skin appetizer. The potato skin came back half frozen. The blizzard was a mess. Certainly could not turn this upside down. It would have poured out of the cup. Not a DQ experience. Bad service experience. read more

The last few times i have been to this location, it has not been pleasant. My husband and I went yesterday, we pulled into the drive thru and mind you there was no line and the lights on the board were out so initially we thought they were closed. When my husband pulls up he says very nicely, "hello? Is anyone there?" Some girl comes over the mic and says, "be with you in one minute" in a snarky attitude. Not even a few minutes later she comes back on and this i don't think she wanted us to hear but says "the guy couldn't wait 2 seconds... hello how can i help you?" We heard what she had said and we were blown away by how rude she was. We didn't even order just left because the poor girl would have gotten an ear full on how to act properly at her JOB. Management NEEDS to train better on how to properly communicate with customers and provide better customer service or y'all gonna have NO business. CUSTOMER SERVICE IS EVERYTHING. read more

I have never had such a horrible and rude experience any where I've ever gone. Was in the drive thru with my kids ordering them ice cream when I asked what flavor shakes they had. The young lady replied "they're all on the menu" like I was annoying her? I said okay but I don't see them and that doesn't help answer my question...she said "EXCUSE ME?" As if I had said something wrong??? All I was wondering is what flavors they had?? I pulled around and she's staring at me through the window and I said is there an issue? She proceeded to say they were already listed. I asked for a manager and her manager defended her and said "well they are all listed there" WHAT? I OBVIOUSLY DID NOT SEE THEM. WHY CANT YOU JUST LET ME KNOW??? And the WHOLE time I'm talking to the manager her employee is giving me THE DEATH STARE AND LAUGHING BEHIND HER. The young lady was a brown hair short haired girl and I see others have complained about her as well. FIRE HER SO WE CAN ENJOY OUR EXPERIENCE. read more

like my wife said (and the only other 2 reviewers), Hey, it's Dairy Queen. so tasty and refreshing when it's 100 degrees out. thing about dairy queen is they go to an area where there's no other fast food and they dominate! i had the pumpkin blizzard which was extremely delightful. since we had to wait longer than like 5 minutes, they comp'd us a medium instead of the mini we ordered. my gal got the mint oreo but i didn't try it because i was gluttonizing in my own frosty treat. read more

Not sure why they are so mad here. Got a blizzard and when they gave to me they had a look of death when the handed it to me. Could act like you want to me here. read more

As longtime residents of Cave Creek and Carefree, we've been coming to the Cave Creek DQ for years. We've always loved it--until recently. I'll focus on yesterday's visit specifically. I went to the drive-thru and ordered 4 burgers, 4 fries, and 4 shakes. At the window, the girl handed me the 4 shakes. After waaaayyyy too many minutes (as my shakes were melting), she hands me a bag of food. I looked in the bag (thankfully) and saw 4 burgers and 1 order of fries. Before driving away, I got her attention and told her. She looked at me funny and said, "There's not 4 in there?" Umm, no. She didn't apologize or act like she cared. I waited for EIGHT more minutes, I guess so they could cook more fries. (And during this time I sat there and watched the three teenage employees stand around and pick at their nails....) FINALLY handed me a bag with more fries but never once apologized for the wait or offered to remake my now-melted shakes, which would've been nice. As if this wasn't bad enough, once I got home we realized the orders were wrong. The burgers were overcooked, and two of them only had ketchup on them. That's it--even though we ordered everything on them. The food quality just isn't what it used to be... I realize it's fast food, but their food used to be pretty good. Again, we've loved the place for years and will probably give it another chance. But the management should definitely take a look at their employees. Borderline rude and lazy with zero attention to detail. And the food quality is definitely suffering as a result. read more

Very nice! great staff, the soft serve is excellent, they just remodeled and it is clean and comfortable. The manager is so willing to make things right for you. Well done. There is no comparison to the others in the city, they far exceed them. read more

Very rude people except 1 girl that was new. Hope the other attitudes don't role off on her! Any way sorry that I asked for the rest of my order! The look and attitude was ridiculous. Also the boy that took my order was rolling his eyes like I was waisting his time. Sorry. What happened to customer service. I work in the customer service industry and I would make some changes up front. Food was good for Dairy Queen tho! read more

Not good! Walked in around 930 pm and the place was a hot mess. From the floors to the bathroom to the dirty and unkept area behind the counter, I should have taken the clue. My blizzard came and it looked runny. It even tasted strange and rotten. Within an hour I was pretty sick. Never had a bad ice cream experience before this one. Really disappointing read more

I was excited to find a Dairy Queen close to home. But, that was short lived. I ordered a blizzard and it was below the rim and very short on additives. When I asked about it, i was told "it's within Dairy Queen guidelines". I'm not a Dairy Queen expert, but this was sub-par to the other Dairy Queens I've visited. :( read more

Rudest place I've ever been in and for managment to ask me for proof of my service dog I did 4 years in the United States marine corps and 2 combat deployments to have some prick disrespect me like this is never recommend going to this location read more

Dairy Queen and their blizzards are obviously amazing, but this review is going to go much deeper than this. This review is going to talk about their blizzard ice cream cakes. Yes you read that right. Blizzard ice cream cakes! For my husband's recent birthday, I opted for his annual ice cream birthday cake but this year, we live in a different area which means the Baskin Robbins ice cream cake wasn't going to cut it. I had heard about the Dairy Queen ice cream cakes, so I decided to give it a try. Blizzard cakes take 48 hours prep time because they are made to order, but I promise you it is worth the weight! I ordered the peanut butter cup blizzard cake. The verdict? My husband was thrilled and so was I! The cake was the perfect combination of ice cream, blizzard mixture, peanut butter cups and fudge cake. If you need a cake for a special occasion, remember that Dairy Queen offers much more than just drive through frozen treats. They also sell delicious cakes! read more

Owner was very rude and mean when I asked if they can make ice cream sodas. Customer service was very poor. Will not stop at this dairy queen again. read more

Times must be tough. Ordered a Butterfinger and it hardly had any Butterfinger. Won't go back. Went back and they did fix the problem. But hey. Get it right the first time. read more

I go through here twice a week the orders are always good and correct but the service is so rude. I asked to speak to the manager they all started laughing I said outside the window for 15 minutes before I got my order. When I ask for the manager they said she won't be in until tomorrow at 10. Very good food but they have a bunch of young kids working there that are extremely extremely rude. read more