Health and safety measures are not in place here. I have attempted to visit twice since the pandemic began and have walked out because customers are not wearing PPE and the staff don't say anything to them. Kids are touching everything from their faces to the light fixtures to the counters and nothing is being cleaned. I'd rather not have my ice cream with a side of Coronavirus. UPDATE: When I referred to the staff, I believe they are actually the franchise owners. Reaching out to them would be pointless since they're blatantly ignoring health and safety protocols. read more

I bought 3 cones that were all dipped in either chocolate or cherry sauce and a hot fudge brownie with vanilla ice cream and I thought the price to be rather expensive. I paid close to $16 for all four items. I guess I'm used to midwestern prices for DQ? There was only one person working that day and had a line of people waiting way too long for an ice cream cone. However with all this aside, I will always return to DQ! Where else am I going to be able to get a blizzard? read more

I worked at Dairy Queen for 6 years, loved it. I worked at 4 different locations as I traveled, for the owners of the a couple franchises. With that being said, when you walk into this Dairy Queen the cake display freezers are disgusting. They are serving a terrible product, and they are using the display freezer as a freezer to hold their prep cake supplies as well. There is maybe 2-3 cakes made the 2 times I've been in the location, and after seeing how they keep their supplies I would not eat them. It just feels really dirty there. The owners are very rude to you, and try to charge you for something you didn't order example: I ordered the new cake batter blizzard and they tried charging me for a royal blizzard rather than the regular blizzard I ordered. I tried to address the situation and said that I didn't order a royal blizzard I ordered a regular, and she proceeded to tell me I have no clue what a royal blizzard is, so I politely let her know the difference and she began rolling her eyes and fixed the price. I'm not sure how many others they are scamming on the price of their blizzards as some people don't know the difference nor pay attention sometimes. I wouldn't recommend this location at all. Very sad. read more

I love dairy queen and have come here since being in college. She's a nice lady if you're nice to her.

Horrible customer service lady was so rude!!! Almost Nothing on menu was available to order. I did order the artisan-style Philly sandwich and their was a hair in it. So gross!!! Lady didn't even apologize, just heard her in the back saying inappropriate words, lol!! Don't think I'll be coming to this establishment again. Ugh, so ruined my day!! I would love to leave a half star if I could!!!! read more

This franchise constantly cuts corners. I've never been happy with my product when I have come here and spent money. The "real fruit cherry smoothie" I got here last time was a cherry syrup shake... Never going to even try coming back here. Would be happy to visit a Dairy Queen in Rancho SD not run by morons. read more

Dairy Queen - Liars - Ice Cream & Frozen Yogurt Near Me - El Cajon, California

The RSD Dairy Queen is wonderful and friendly. The owner and staff are super friendly, and I've been there twice and she knows what I order! It's usually not crowded, and no inside seating yet, but they are still super cheerful and always welcome you with a smile. I support local business!! read more

Not only is DQ The greatest Ice cream shop on the planet, but the owners are super friendly and provide great customer service.

I absolutely love dairy Queen I've been going to this place for years, I remember as a teenager my mother and I always stopping in and getting a cup of their ice cream Soo delicious, great customer service, peaceful atspmhosphere, very clean I'll definitely be going bck read more

We arrived at 811 and were told we couldn't get our food. The guy said yes and the wife turned us away saying there was a malfunction

Like another reviewer said, the posted hours are wrong. Arrived at 8:25 pm (says it closes at 9 pm). Nobody there. All lights inside and outside were off. I saw the owner responded but did not address the hours. I think a good idea would be to adjust the hours on Yelp at least. read more

I have been coming to this location ever since i was in diapers. They used to have a wide selection of scoops of ice cream flavors. But over the past couple of years the chain recently just stuck to cakes and soft serve. However, I do not believe this location has the food they say they do, nor would I want to actually eat here My review is strictly for the service and soft serve. They only offer vanilla, chocolate, or a swirl of the two combinations. The lady that works there is the owner and has been there ever since I can remember! She is so sweet and takes care of us each time we come in. I love the soft serve and will continue to come back for it. The cones are always crunchy as well which is my favorite part of the cone! read more

Sign says they close at 9 but when we pulled up at 8:36 they were already turning off the lights and locked up.

I used to come to this place every time I craved ice cream. It's always the same poor lady working and shes cool. she gets you what you need super fast and there's AC inside for those hot, hot days :) read more

There aren't many DQ locations anymore and that is very very sad. During the summer we hit this DQ quite a bit because I wanted -- nope -- NEEDED a swirl cone. Or a chocolate dip cone and nowhere else around here has those*. And even if they were available anywhere else, I know for a fact their soft serve wouldn't be as good as Dairy Queen's. The woman who I assume owns this location is always working hard and always looking to make her customers happy and get them in and out in a timely manner. She's awesome. I was originally bummed they didn't offer the chicken strips at this location, but I found them at another location and they weren't nearly as good as I remember them being when I ate them constantly as a 9-year-old. Imagine that. *Up in Ventura County (where I'm from) McDonald's have chocolate dip cones for $1.19 at every location year-round. When we first moved down here and I went to McD's to order one, the employee looked like I'd asked for a creme brulee and advised me they'd never served those at any location in San Diego. WTF?! Come on, San Diego! Get with it! Thank goodness for DQ, my chocolate dip cone savior. read more

Chocolate dipped cones and Tropical blizzards are my weakness. I'm always happy when i visit any dairy queen and this one other then the one at plaza bonita mall is the one i usually choose to go to. went tonight with my mom and sister, there was a line but it went by quick, ordered my blizzard and watched it be made and waiting for my favorite part of them handing it over and turning it upside down. now usually it stays in the cup and they have no problem doing it. but the girl behind the counter didn't do it this time :( well once i dug in i saw why. they took soft serve ice cream literally tonight because its was all liquid! i was rather unhappy, because i had a drink rather then my usual blizzard. but none the less this was the first time something happened that left me unsatisfied. hopefully next visit will be better. read more

Love this place. The service from Hee and her family is fantastic! I always get the best ice cream and they make my blizzards perfectly everything. Highly recommend this place. read more

I don't even live in the South Bay. Grew up here but live in AZ. This specific DQ stands above all others, and I've never been there. My Dad always buys us boxes of Buster and Dilly bars when we come to town. The Dilly bars are significantly bigger and fresher than any others. She's always been nice to my Dad even giving him a free small cup of chocolate when he buys a few boxes. read more

There is an angry asian woman in there that is very disrespectful to her customers and her employees. There was a nice man that helped me out and was very respectful to me and my family and 1 time he was making my cone when she snatched it from his hand threw it in the trash and yelled at him with a disrespectful tone in front of a large line of customers. That made me mad and then, the young man was pouring a smoothie when she came and pushed him out of the way yelled at him and poured the smoothie. She is a very disrespectful woman and she deserves to be fired. I think she might be the owner and they lost a great customer. I will never be there again and i hope this review will show you not to go there again read more

Talk about raggedy service. They are rude and have no type of exceptional customer service skills! Definitely wasn't thrilled for the third time in a row coming by. Since it's the only dairy queen around, I keep coming back! Yikes! read more

This is really good ice cream place. First of all their ice cream is amaaazing especially the blizzard banana split. The prices are great like the large blizzard is only for $4.49 with really large portion of ice cream and fruits. Second the place is really clean. I come here every two weeks and the tables and the floor are always clean and fresh looking. Overall i really recommend this place to others. read more

This has got to be the worst excuse for a dairy queen I have ever seen. My husband saw a commercial for the salted caramel blizzard and decided we were going there for dinner and desert. We looked at the menu online and decoded ahead of time what we and our kids would want. Arrived to find out that this location carries nothing. They sell hot dogs and bbq sandwiches and the sandwiches they were out of. No burgers, no chicken tenders, no fries or onion rings, nothing. We left and ate dinner elsewhere, and planned on coming back for desert. Came back for desert and once again, items that they advertise and had posters of on the wall in that location, they either didn't carry or were out of. This is the worst example of management, franchising or corporation I have ever in my 40 years come accross. I would give it 0 stars except that my daughters blizzard plus m&ms was edible and so far hasn't made her ill. Don't go if you are looking for an actual dairy queen. This is more like a lame example of soft serve with 5 topping choices. read more

It was ehh I wish I could keep this simple but it was good not what I was expecting but cooled me down little

I usually come here when I'm at my friends house because he lives near by, I've been coming here for years, the owners are really nice and we have built a bond, I always get the blizzard now a days but before I'd get a brownie fudge something lol, all I can say was that it was diabetes waiting to happen, they also have some cool food ( hot dogs ) etc, give it a try and let me know what you think, if you're a fan of chocolate try the fudge brownie blizzard yumm!! read more

I come here somewhat regularly and the owner recognizes me every time. She takes care of me and my crew like we were her family.

Thanks for the yummy chili cheese hot dogs and awesome Oreo brownie sundae!! :-P

We walked into store and no one was at counter. Waited about 5 minutes before someone came out. He was less than helpful. When we asked about the different sundaes he turned and pointed to the menu on the wall. He turned back to us and said nothing. The sundae was small and the experience was bad. We just wanted to take our little one out for a treat. Very disappointed and wont be back! read more

Go in to get chicken strips and a Sunday the $5 lunch deal and told that "We don't serve food" so unless you want only ice cream don't waste your time. read more

I LOVE this place good people and area and everything about it is great. their customer service is great and they are always smiling and they make me smile all the time their ice cream is delicious especially their brownie blozzard read more

What a pleasure to visit this Dairy Queen. The service was excellent and our food made exactly as asked. Smiles all around. It's a lot more fun to spend your money with friendly people who are pleased to have your company and business. read more

This should be a Dairy Queen Express considering most items on DQ website aren't available at this location. Seems like all they carry is microwavable/toaster oven stuff. Only thing we bought here was ice cream. Not impressive. read more

Our first time coming to this location since we are new to the area. Place is clean and the Asian lady who took my order was so kind and was super fast! We love Dairy Queen and yes although it is pricey for our family of 6 we still treat ourselves to Dairy Queen when we can. Love all their blizzards and the peanut buster parfait is great too! We'll definitely be back :) read more

The lady who owns the store is amazing! Her service is impeccable. She's a tireless worker and loves her customers.

Dairy Queen is the place to go if your looking for a quick treat. They don't have a drive thru at this location but who cares, you're about to eat some of the bombest ice cream you ever tasted and the little bit of exercise walking into the place wouldn't hurt! Customer service is insanely good, I mean they didn't even make me sign my receipt! They treat you like royalty over here! read more

You SUCK! This DQ refuses to honor gift cards that have already been paid for...in other words, they STEAL your money and refuse to give you anything in return. BOYCOT THIS DQ - Spend your hard earned dollars at Baskin Robbins where they respect and value their customers! read more

I went two days in a row to this dairy queen (yesterday and today) and both times I was greeted by the same wonderful lady. Here I was provided with wonderful customer service and the strawberry cheesecakes I ordered for my boys and I were incredibly made by her and her co worker. Definitely going again ! read more

Negative stars are really in order here. Me my fiancé and our roommate went here to get blizzards. We walked in and no one was at the counter. We stood there for about 5 min and finally someone came to the counter. We weren't being quiet either, laughing and joking so it's not like someone couldn't hear us. The lady came to the counter and I ordered first, a chocolate blizzard with Oreos, mud fudge with no nuts and cookie dough (I promise theres a point to me saying what we ordered) then she took my fiancé's order and he ordered a regular blizzard with Reese's, she walks over and looks and says "nope" comes back to the counter and says "no Reese's come back tomorrow" uhm what? How about an im sorry we're out what else can I get you! But no, just nope come back tomorrow. He laughed it off and ordered something else. So she makes mine and it's not what I ordered. There were brownie bites, Oreos and cookie dough. No fudge. So I asked about it and told her that wasn't what I wanted. Before I could say it was fine, she picked it up and violently and very rudely threw it in the trash and started making me another one. By this point my roommate was so irritated with her attitude she said "wow I'm done, she's rude I'm over it. I'll go home and eat a Popsicle" and walked out getting nothing. She made another one for me and it still wasn't right but I was so peeved (and there was a line) by this point I just took it and left. I wanted a refund but the poor people behind me had already waited long enough and I'm sure it would have been a big stink. I've never had an issue getting the exact same thing I ordered at any other Dairy Queen! The behavior and customer service was uncalled for and utterly rude. I will never go back there and I will make sure to tell all my friends to goto the one in Santee!!! I ended up just throwing my blizzard away. All I wanted all day was some damn good ice cream and I couldn't even get that! I should have listened to my fiancé and went to Vons to get a quart! So irritated!!! read more

Sit-down place with no public restroom :-(. Asked to use the staff one after ordering and was told no. Don't think I'll return here!

if you cant dip my cone in butterscotch anymore then u have lost a customer. my husbands blizzard was supposed to be butterfinger and tasted more like bananas. we paid for fudge to be put on top and all they gave us was a whisper of a drizzle. read more