Has great food and everyone is amazing! But it just takes forever to get through the drive thru line even when the place is packed with workers. I was almost late for getting back to work from my HOUR long break. I was in their drive thru line for 40 minutes. Other than that everything is great! read more

I've worked in different restaurants for over 10 years combined so I don't like leaving negative reviews. But every time I've been to this DQ, they always seem understaffed and underprepared for rushes. Today was probably the worst I've seen. I didn't order any food today, just a small Reese's blizzard. 12:38 order was in, and at 1:06 I had to go back to the counter and ask about my order to finally get it. I don't think it took that long to actually make, it looked like it was just sitting in the chill well most of that time. The cashier was running around like crazy between the ice cream tickets and the food tickets and trying to put the orders together. I'll stick with the local non-chain ice cream shops in the future. read more

Dairy Queen Grill & Chill - Receipt and order time - Ice Cream & Frozen Yogurt Near Me - Elmira, New York

One star review because their payment system crashed. During my 1st order inside I never got a receipt , told them they took it from my bank, that instant "refund" they talked about never came. Will be reporting to my bank. They recommended going to the drive thru as they can take payment over there? Two feet behind where they originally took my order???? read more

This place is horrible. My fiance and I went there for lunch. I used my card. Ok a staff came over to ensure my card was charged. I looked myself as it did. The staff says ok. Then still waiting for the food. Another staff came over and demanded I show my account from my phone. Totally felt violated. As I had already proved. I paid. So after yes I was not nice. He continued to make me wait for my food then when it arrived it was cold. Never again. Prior to this experience I loved going there no more. I would rather eat at McDonalds. Didn't even want to give a star. read more

Food is pretty good but the service is horrendous the atmosphere is fair could have a more friendly line and. Needs to replace all staff. Instead of making food they make conversations. read more

This DQ has been long awaited and finally it's here! There's always a line out the door which means the hype is still very much alive! All the service staff are very friendly and hardworking, staying professional while working through whatever bumps there are in the early days of operation. Food never disappoints, and the building itself is very well maintained! It's very clean and inviting inside. Will definitely return! read more

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They can't listen to anything. I asked for a NONE spicy chicken sandwich and what do they do load it up with spicy sauce I have a very low tolerance for spicy food and my mouth hurts now. My husband ordered my sandwich the first time they forgot it had to charge me again and still gave me the wrong sandwich. They said they could do a certain blizzard for my husband but nope the guy on the speaks knows nothing he turned around seconds later to say oh wait I can't do that. We aren't happy with the service we got. They don't care about the customers enough to even bother listening to simple requests. If you want good food with staff who actually care go somewhere else. read more

The restaurant was filthy. There was a long wait for very cold food. When my husband and i asked for fresh food the manager delivered cold food and went to break. As she walked away we said ma'am this is all cold she said yeah i know. Kept walking. we asked for the manager she said im the manager. Kept walking away and went on break. Stated to her staff she doesn't have to deal with "this shit". read more

Food was cold, soda was basically water! Save your money! I won't be coming back and will not recommend anyone to come here.

It's very busy as it's a new location and opening. Using the drive-thru window, service was great. We only ordered Blizzards, but quick friendly service. It's a beautiful building, but not going inside I can't remark on the setting or decor ! I'm sure it's beautiful as it's completely new! I recommend this Dairy Queen for anyone enjoying fast food or ice cream! read more

My wife and I just went here what a joke. First it is freezing inside. After the long wait to take our order I was told they have not hamburgers mind you about half of the menu was not available. Why who knows its a Wednesday. So we settled on chicken. Mt wife got a chicken sandwich I got a chicken basket. The we sat and waited 15 mins for chicken. We will more then likely not ever go back. Just skip this place. read more

There food is good I don't r like how they used a lot of fudge for the sundae and their fries

Bad customer service employees are always arguing and it looks like there is no discipline in this fast food restaurant there's phones out hair in my blizzards half the time the blizzard people don't have gloves I seen a person (I don't wanna misgender) come back from the restroom and doesn't put gloves on or nothing just goes and blizzard the blizzards and Everytime there's a rush it leaves and goes to bathroom and leaves the minors to figure it out I just think they need to do a lot of work to keep the minors on the right track of work and respect for the people around them read more

Terrible experience. If I could give a this a 1 star I would. No barbecue sauce, Sprite soda fountain was out, no ketchup, NO REESES BLIZZARD?! The staff was like punching each-other and stuff and not working, Male bathroom was not very clean. Overall skip it. read more

YOU just suck... DONT GET ME STARTED it's bland and dry and cold one time it was moldy all over and tasted like crap NEVER EAT HERE EVER... FIVE STARS because they suck read more

Every single time you come in it's a complete roll of the dice whether or not they'll have basic items such as fries, chicken tenders or EVEN ICE CREAM. I feel so bad for the staff left to fend for themselves as they are being utterly failed by their leadership even more than the customers. The only reason why this business will continue to operate is because it's the only DQ within a reasonable distance. The manager should be ashamed of themselves for being unequivocally inept to operate a business, and their district leadership should be even more ashamed to not put someone more adequate in charge or fail to train them to a reasonable level. What a joke this establishment is and it mars the entire company's reputation. read more

Horrible first experience. Staff clueless. Asked to speak to a manager who refused to talk to us. We were originally told we couldn't order at all but then told we could order if we waited 30 minutes. Clearly mismanaged on multiple levels. read more

To start this out I'd like to say I would love to of given 0 stars but u can't do that so looks like they get one. They suck fr lmao told me to pull up and wait I was there for 30 minutes while cars were going past me. Tried to flag down a worker he looked at me and walked away. Shouldn't even of opened tbh. Shut it downnnnn read more

Took forever to get food and workers are rude. Tables were dirty and trash is overflowing.

Are the burgers 100% real beef? They are flavorless and watery!!!! HORRIBLE, never AGAIN! Definitely my first and LAST TIME at any DQ!

Zero stars. This place is an absolute joke. Ice cream is the staple of this place and yet they are always out of chocolate? On top of that, they never get the order right! I've been there twice since they opened, and both times they messed up the order. Done, will not return read more

Food was Great. Service was terrible. Was harassed by a woman that worked there for telling her that there was no soap in restroom. She then kept coming up to my table and when I went back to register for another order was coming up asking if there was a problem. From the moment we went there her and another girl were taking while taking our order not even paying attention to us asking questions. The woman even followed my son and I into the restroom. I will be contacting corporate. She came at me when I went to refill my soda when we left. First time ever going there and because of this and seeing Soo many people doing nothing and letting a worker treat customers like this we will never return. Not the only ones who didn't like this service.. she was a bigger mixed woman and if you are going to harass and stalk a customer you shouldn't even have a job especially when they have their children with them. They were also fighting with me about the free milkshake even when they had signs all over the restaurant saying you got one with any order we ordered 35 worth of food and they were trying to fight with us over a milkshake. Learn your job before you go. And don't fight with customers thank god we don't live around there and I can see why alot of people complain. Poor service and work ethic. When your in the bathroom with your son you shouldn't have some lady that work there trying to fight with you period! read more

ordered 4 blizzards found hair in everyone of them dick butkis was not happy terrible service but paige is cool

we went through the drive through and they forgot a burger and onion rings so I went in to ask for it and waited almost an hour for ONE burger and onion rings to be made! i also heard over the counter about 20 different orders were made wrong and had to be redone! ridiculously long wait and ridiculous to mess up that much for food thats cold when it comes out! none of the employees even knew what they were doing!! and the water tastes like stale carbonated piss! read more