The staff was nice but their customer service is lacking a bit. They weren't trained on the register and I could see the customers were getting upset. The place wasn't very clean and the food was on the lesser side of the standard. Sadly face mask aren't enforced but it is a smaller Texas town. You could feel the oil in the air from the fryers and they flickered the lights on and off due to an electrical issue. I love Dairy Queen, it's sad it was a lesser than great experience. read more

Not good service, I got a mini blizzard and it was berly filled half way for $5. Not worth the money. read more

Dairy Queen - Fast Food Near Me - Kerrville, Texas

I ordered a cookie dough blizzard... but I think they should change the name to 'Flavorless watered down vanilla ice cream with two pieces of cookie dough" that would be more fitting. First of all I was completely iced out by the cashier. Listen, I understand you Might hate ur job, but even my non verbal 6 year old daughter could carry conversation better then this lady. Oh and god forbid you ask for a water cup. The ice machine was Broken and I don't know if this lady just thought I was so hooligan who wanted to fill my water cup with like sprite, but she gave me no ice???? She seemed like she just ate some shrooms in the break room, she was frantic and quite honestly sweating. (Might be a personal thing but the skinny jeans and emo sixth grader look is really off putting) Please, seriously can you work on doing your job? Also can I mention by chocolate shake I also ordered was melted?? I'm sorry, I don't remember asking for chocolate soup! I'm super disappointed and I'm taking my future business to sonic read more

The staff is nice and sometimes entertaining. Love the blizzards my favorite is peanut butter with cheesecake with Reese's. It's a very old store and hasn't been remodeled probably ever. read more

The perfect very clean burger place you expect! I love their French fried and they're always fresh! Go have you an ice cream..

Seem like they work only 1 order at a time. Definitely not Fast Food ... I'm assuming they only have 1 employee doing everything. The inside is closed and the drive through takes a looong time. We gave up waiting and there were 2 cars at the window, plus 1 guy in front of us waiting to give his order. We waited no less than 15 minutes and left, so I'm assuming the entire process to get your food will take 20-30 minutes if you're willing to wait. I understand it's hard to get help and I am patient to a point, but this has been like this for way too long. Hope they can find a way to improve because we do love DQ! read more

Only get ice cream at this place and nothing hot. Takes forever and my burger smelled like salsa. It was super weird. You can't make this stuff up as you read the reviews. I went right at 11 so it wasn't busy. The ice cream is safe. read more

Dairy Queen - Kids cup - Fast Food Near Me - Kerrville, Texas

Stopped by and got a blizzard. I basically got a cup of ice cream. Had very little inclusions. Over $5 for a cup of vanilla ice cream was too much. read more

Smores Blizzard it is everything your sweet cravings need and more. Absolutely perfect ending to a heavy meal as it is not to rich but the perfect balance of sweetness and a touch of nostalgia of Summers in the late 80s and 90s in Texas. Excellent service as well, 10 out of 10 all across the board read more

Never FAST in fast food. Waiting in drive thru rn. Recommend other DQ by Junction. Nearly everytime always a long wait and toast is always burnt. read more

They are really slow and they barely have people in the back and are order is really wrong

Terrible service no workers time to order and receive food was over 40 minutes in total. Overall 0/10 experience

Rude employees, slow service, dirty place (with at least 3 flies in the restroom). At least everything is cheap. I agree with other reviews that the Blizzards aren't filled all the way to the top, but oh well--it saves me some calories. Still very tasty. read more

Dairy Queen - Mini Butterfinger Blizzard ($3) - Fast Food Near Me - Kerrville, Texas

That's what I like about Texas! Stopped in here for some ice cream on a hot day. Settled for some Blizzards in the drive-thru. This drive-thru offers the standard Blizzards, plus some ones that I'd never seen before. I got the cotton candy flavor, which indeed did taste like cotton candy, but had the consistency of Nerds in there. It was pretty good! When serving the Blizzards, the clerk did the obligatory holding the Blizzard upside down before handing them over. I've heard that if they don't do it, it's free! Haven't scored a free one yet though. They provided plenty of napkins, which was appreciated. The line took quite some time to get through. They worked rather slowly, and the parking lot and exterior of the building were in rather rough shape. The air conditioner seems to leak from the roof and creates a permanent puddle in the drive thru. Fortunately, a giant yellow arrow points you in the direction to the side of the building in case you forget how to use a drive-thru. read more

7 hours ago The employees here look and act like they don't want to be working, but I'm sure they want that paycheck‍. Besides the poor customer service we got : - Cold fries - Cold hamburger patty - They never have me the sundae that came with my meal‍ I'm sure this location and all the surrounding DQ locations are still owned by the Richardson family....... they should really get on there restaurants if they care! If you don't want to work than stay home, it's that simple! read more

Waited 15 minutes for 1 order! No other cars in drive through, no customers inside. Worth the wait? Nope. Gravy was watery, chicken tasted burnt, fries tasted old. Should have left upon seeing the condition of the outside. Avoid!!! read more

Dairy Queen - Duct tape, state of disrepair. - Fast Food Near Me - Kerrville, Texas

Cold steak fingers and fries coupled with molten gravy. Soda fountain dispensed just soda water on most of the spigots. Had to raise it with the staff to get it working. To it's credit, the limited staff was friendly. I'll definitely be avoiding this DQ in the future. read more

My brother and I had a 99 cent dipped cone reward in the DQ app. It was quite obvious that the girl working the drive thru was either on the phone or having a conversation with a co-worker and wasn't bothered by the fact that we could hear everything thru the drive thru speaker because we were attempting to communicate with her and it was evident she could hear us as she would only answer us after she finished her response to the other party whom was of greater importance. We asked for one butterscotch dipped cone and she said they no longer offered that flavor. Really???? So then, we asked for a cherry dipped cone. She laughed and said they didn't have that flavor either. So I then asked if it were possible to get the peanut butter sauce instead. She replied with the disrespect a and sarcasm of a young teenager and said, "no, it said dipped right?" I was very tempted to walk inside and let her know exactly what I thought about her customer service skills and lack of training. That's IF she is even trainable. Some lack the capacity and I think this may be the case in point here. I'll NEVER return to this DQ even if the entire menu was 99 cents. HORRIBLE EXPERIENCE read more

1st impressions- dirty and not very hospitable staff who (I guess) do not need to wear name badges. The husband was craving a "dude" we decided to go inside to avoid long drive thru line in hopes of a "quicker" trip. We ordered 3 meals and tacos (we were 2nd in line). After 20min waiting went to ask how long wait for food and rude employee says "we're busy" w no apology or ETA for our food. It gets better.... After 30minutes of waiting I needed to use the restroom and change my 5mo old baby diaper. Guess what!? Ladies RESTROOM was OUT OF ORDER! (Lol) finally get our food around 40min AFTER our food was given to ANOTHER family and that family taking it back to the front for them to then come give to us! read more

This $5.99 stage Stop chicken fried sandwich one up being $7.03 but it was good.since we just work across the street it makes for such but a treat. read more

Dairy Queen - $5.99 Steak Stop...grand total $7.03 - Fast Food Near Me - Kerrville, Texas

went looking for an ice cream cake they don't do them "not enough room " went back for some ice cream and asked for a pint to go we were handed a soda cup and were told that it was a pint this place is a mess go to culvers read more

This place, actually, all of the dairy queens in Kerrville aren't even worth writing the review. The service sucks and is always super slow. Worst of all the food is always cold even after your 20min wait. read more

Terrible customer service! I phoned my order in repeated it 3 times. Get my food drive half way home and decided to pull over to check it. Low and behold it was not correct. Return to the DQ to have the crappy attitude manager Michelle be rude about it. I tell her what I originally ordered and head to my vehicle to wait for it. She walked out to my car to let me know I owe 82 cents. I asked her who was paying me for my gas to have to return to a second time for am order her staff could not take correctly to begin with. Her response was "You, if your hungry. " I got a refund and left as she offered me my now fixed order that I refused as she rudely let me know she was just going to throw it away. Gave 1 star bc none was not an option. read more

Incredibly slow. Waited in drive through line 25 minutes. I Wouid have left the line if I could have.

This is now the 3rd (and last) time I have ordered a Blizzard here... Consistently cup only 2/3's to 4/5ths full and does not match the amount shown on in-store pictures from menu board that are filled over the brim... False Advertising... Have been to many DQ's around the country, this one is literally the worst one I have ever been to... Wish I could show you the pic... read more

Slowest service I've ever had! They messed up our order completely, and the worker was grumpy when we went to fix our order.

I was ordering the lady talking wasn't paying attention and kept asking me over what? Rudely lady said "sorry it's been a long day" kept asking me questions was being rude about it. read more

This place doesn't have much going for it, so at least have your almost only fast food place at a decent status. We waited in line for 7 grueling minutes in the drive through without one person replying to our many "Hello?"s. Employees were in the back area in earshot and glanced over and chuckled. Cool. We decided not to go inside with the other yelp review ranting on the disgusting interior. Shut this location down, you'll be doing everyone a favor. read more

In town for a weekend tournament. My wife waited 30 minutes for an ice cream treat on a busy Saturday, then today Sunday I went back for meals. I purchased 7 meals total about $45 worth of food. The window clerk asked me to park in front and they'd bring it out to me. I wait another 40 minutes for my fast food, never got it. The workers had half the order in a bag under a food warmer. I did not want to lose my temper and no one would talk to me at the register. I walked into the kitchen, to demand a refund. And what do I see? The main cashier, a male, handling trash one minute. I was told there was a shift change and that's why my order was taking long, I explained I no longer wanted the food and just wanted the cash back. Cashier throws trash away, grabs another persons order and then gives me me refund. Think about that. Hands on gloves, handles trash, handles food, then handles money. This staff was absolutely Overwhelmed, ownership needs to review management and staff, consider either hiring more personnel or paying higher wages to attract decent employees. The young kids in the kitchen seem like nice kids but the cashier/manager and also the window clerk need help. The kitchen was so gross and dirty with trash and food everywhere. Have some pride ownership, you can do better. You're right across from that nice Antler Stadium, and on a main strip of little Kerrville. It's a money maker. Pay your people and get them some help. Other than that, took my money and drove down to Mickey D's, clean restaurant, food was good, and the employees seemed way happier! Probably because there was like 8-9 employees there instead of 3-4. read more

This was the worst, driest burger I have ever eaten. I gave it 2 stars only because the gravy with the chicken was very good.

They took forever to give me my lunch. I only have one hour for lunch, and there were other people before that hadn't received their food, yet. They have the slowest staff in this store. This is very ridiculous. They need to do something to improve this store. read more

The customer service tonight was BEYOND exceptional. My husband and I shared a burger, and she cut it in half for us, just because. The sweet girl at the counter answered several of my questions very graciously. I am beyond impressed. The three women working tonight need a raise. They have been the ONLY people in Kerrville that have so much as smiled at us! :) We have decided that anytime we are near, we will go out of our way to come back to this DQ. :) read more

My wife & I came in this Dairy Queen Saturday, June 14th and ordered $15 worth of burger's, fry's and soda's. We were very nice and pleasant to the workers. We did nothing to piss them off I guarantee you. When we got home we opened up our bag of food. To our amazement, the condition was appalling! It's like the cook or someone intentionally smashed the burgers! I tried to eat it but it wasn't edible! It's like the burger had been made prior and had been frozen. It's like they had been re-heated in a microwave! They were gross. Plus the fry's wasn't even cooked enough. They were mushy! We well never go back to this Dairy Queen again. I suggest no one else either. read more

Dairy Queen - Fast Food Near Me - Kerrville, Texas

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DQs in Kerrville are terrible. Dirty with unfriendly staff who act like they don't want to be there. The one at 16 & 10 is probably best of the 3 but service is always slow. One on Hwy 27 is the worst. Zero customer service skills. Sign says open till 11pm. At 8:30, staff is stacking chairs on the tables ready to go home. Watched a girl "clean" a series of 6 tables, all with the same dirty rag, no bleach/cleaning solution or anything. Then emptied the trash, carrying the bag across the restaurant as it leaked & dripped yucky water all over the floor. Then left the wet sticky puddle and trail on the floor without cleaning it up. Gross. Won't go back. read more

Waited in drive thru line for about 20 minutes only for them to tell me i needed to come inside to enter the pin on my debit card to check out.. this, of course, defeats the whole purpose of going thru drive thru! Left to go to sonic and had no problem using my card without the pin. Suggested they post a sign as this was a terrible waste of time and bad customer service. read more