I initially came to DQ because I wanted a cherry dilly bar. Unfortunately they only have chocolate dilly bars, but the woman who took my order quickly said I can order a cherry dipped cone instead. I think she was the manager. I also ordered a bacon cheeseburger. She was nice enough to tell me I can get my cone after my meal, which I'm glad that was an option. I ended up taking my time eating there. It's not bad. It started picking up around 6:30/7 pm and the staff there was working to get orders put out. I feel like a lot of the staff are just high school or college students who are there temporarily. It's not service like Chick Fil A but they're still nice people and they're doing their job. The restaurant was clean and my food was good. I just wish the cherry dip was a little thicker on my cone. Definitely park on the side instead of the front of this location if you want to get out easily. My car was parked right by the menu of the drive thru and there were three cars in line. read more

Dairy Queen - Cherry Dipped Cone - Fast Food Near Me - Mansfield, Texas

We ordered a parfait and a shake. They were great. The store was filthy!! We were there only 2 customers in the shop, yet we had a hard time finding a clean table. The manager was sitting at one table. Employees were taking breaks at a different table. All but 2 tables were dirty with food smears and crumbs from food. The floor was a complete mess. I will not be coming in here again. read more

First time at this location and it looked like it was closed, so we accidentally passed by and had to come back. I got the Royal New York Cheesecake blizzard and it was kinda pricy, but it was yummy. I enjoyed the graham crackers blended in with the chunks of cheesecake pieces, and the syrup and strawberries on top. Overall, a pretty good ice cream. read more

Dairy Queen - Fast Food Near Me - Mansfield, Texas

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Well 10 months later still trying to up charge on orders. Check your order before paying. The thermostat was kept at 85. And now chopping up the peanuts on The Peanut Buster Parfaits. Stop cutting back on service's. I visit other DQ's with no problem's.I even mentioned to the manager you keep doing this overcharging no concern. Bad business habits. read more

It's dairy queen. It's not super fast like some of the popular places but it's made to order and quick for what it is. Everytime I come here the food is fresh and hot. It's always delicious. Yeah, there's a bit of a wait but they're making it to order. The restaurant is clean with several places to sit, and there's always parking. Last time we had some restroom issues, because someone was camping in there and it's a single restroom. Sometimes the music in the kitchen can be a little loud. Overall, I'm not expecting a fine dining experience though. The food is good. Overall I think 4 stars is deserved. read more

Dairy Queen is located off Broad St in Mansfield, TX serving their famous blizzards, chocolate dipped ice cream, and many other lunch favorites! We came through on a Sunday afternoon looking to get a small treat but left with more than we expected. Inside the dining area was fairly crowded but manageable to find a seat. We were greeted with a warm welcome from the staff and were told about specials they had going on. After browsing the menu that was posted above the cashier, we decided to get the 4 steak fingers which came with fries, toast and a side of gravy. We also got the Oreo blizzard and a chocolate dipped ice cream cone for the road. The food came out fairly quick and was hand delivered by the staff to our table. The steak fingers tasted good and were fresh out of the fryer along with the salted fries. The blizzard had a good number of Oreos packed in the ice cream. The chocolate dipped ice cream had a nice cold seal of chocolate with creamy vanilla inside. Overall, the food and ice cream were okay but i felt the prices were a little steep for the type of food being served here. The customer service was awesome, and the staff seemed energetic and happy to be there. Along with the atmosphere and ambiance the building seemed a little outdated as well. read more

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I was happy with the service, but why is it that I can never get Cheese on my Cheeseburgers? My Husband and I only like "CHEESE" Burgers. The last time I ordered them I was charged .85 twice for Cheese, but there was NO Cheese. I wasn't charged for for Cheese this time, but GEEEZ! What can I say we like our Cheese. Lol read more

The service is slowwwwwww The people working there don't care about their jobs at all. The employee turnover rate is very high too. The inside is clean and well lit. The food is ok nothing to right home about. read more

Never, ever go to this DQ. The drive-thru line took 20 minutes to get through 3 cars (not even in a dinner rush, 8pm), I was asked to go to the front to wait for my blizzard and they never came out. After 20 minutes of waiting I went inside to ask. It took them another 15 minutes to get it. The customer service is awful. It came from them already melted too in addition to the long wait. read more

It's usually us old folk that misses the good ole DQ days. Nothing is the same, customer service or the quality. We just stopped by for a simple cone and traditional banana split. Hard to screw up a cone so that was fine but the split, no chocolate, no pineapple, no nuts, no cherries and almost no bananas.... We support you, please support the basics from the day, C'mon DQ read more

How is this place still open? They forgot 2 of the sauces but did not forget to charge us for them. The gravy is just watery. The syrup in the Coke machine must've been running low. 25+ minute wait in front of the store and it was $40 dollars. I would never return here ever! read more

If you wanna place, it's gonna put Customer first don't go here. We even paid extra for topping and stuff and got nothing. They won't listen to us. And the staff was very rude not the one rest of them. i wish there was zero stars read more

THIS PLACE SUCKS!!! They took over 30 minutes for four blizzards, and not to long ago they ran out of chicken and just gave me steak instead no questions asked horrible service aswell do not come here !!!! read more

Worst service in town and with the prices so high now I wont go back. Took me 30 mins just to get a steak fingers

good food at a good price. service was ok just a little slow. I will go back as I like Dairy Queen ice cream.

Being understaffed is understandable. Being unprofessional is not. The general manager needs improvement on this. The supervisor should spend some time retraining her. read more

A scam with an unnecessarily long wait. Pricey and only for them to add a few toppings on top and call it done. We've given it a few chances but not going back. read more

The drive thru customer service was a disappointment... Rushed to place our order... No social skills or patience. I am hopeful that the "Now Hiring" signs that are displayed will allow for some growth and improvement here. I'm hopeful. The ice cream was runny, but the order was right. read more

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Been here numerous times and had not been that impressed. Seems like things may have improved under Mercy, the manager. Attentive, friendly, quick service and clean. read more

Don't go here. Found a large ant in my gravy. They didn't refund me right away. Watched one of the employees dig with her bare hands through the trash to fetch out the ant gravy cup. All while she was processing drive thru orders. read more

Dairy Queen - Ants in gravy - Fast Food Near Me - Mansfield, Texas

They definitely need more people in here. I'm assuming the manager if he was one didn't want to work. He was t helping out he was standing around looking. There is no way it takes 15-17 mins for tacos . I literally used my whole lunch waiting in my food. There was no get up and go except from the person on the register .so annoying. Don't come here if You can wait 17 mins or more ‍ read more

people were rude and no help at all store was better before they re did it at least the people have some respect

Sometimes you just need a Blizzard. After a doctor's appointment, and me being a VERY GOOD patient, I convinced my wife we needed afternoon Blizzards. What a treat they were, and they were SO good! The drive thru was very and the staff friendly. So sorry I forgot to take a photo. When my wife handed me my fudge Blizzard, I dove in! read more

First of all the a/c was out and upon entering no one said anything about it. secondly, we stood there for approximately five minutes and three employees never acknowledged us. the new employee finally walked up and there was no hello or anything. just "what do you want to order." food took forever and hamburgers aren't that hard to make, especially since they were cold. place was filthy. absolutely filthy. read more

Typical Dairy Queen. Old, dirty, slow, but you can't got wrong with a Blizzard.

If I could rate this place 0 stars I would. I waited 40 min today in the drive thru line to get a single item. This is absolutely insane. I sat at the speaker for 25 min before anyone even came on and said anything. read more

Fantastic food, a service that is relatable and friendly and works fast even when very busy. Will definitely go back

This was my first time coming back in a while. It had to be at least 4-5 years the last time I went there it was terrible. But my mother was told by a friend of hers who works there that "things got better" and "everything has improved". I wish she was telling the truth but in reality it was far from it. I really wanted to like this place I really did but it's hard to like it when part of your order is missing. I ordered a 6 piece steak finger combo with gravy hoping to have a nice meal with some nice gravy. But when I got my order there was no gravy and usually I'm not a confrontational person usually i wouldn't care. But it's impossible to not be upset about a meal when part of the meal is missing. So when i went to ask the guy who took my order where my gravy was he said "ill go get that for you" then a second later he came back and said "we're out of gravy" Never in my life have i heard that from anyone working at a dairy queen. So then i ask "ok in that case can I have a thing of DQ sauce" because I wanted to try it. But low and be hold THEY RAN OUT OF THAT TOO!!! So then I'm just sitting there wondering "how do you run out of gravy and your own restaurant sauce" this was probably genuinely the worst experience i have had at dairy queen. To compensate for not having any gravy or sauce the guy behind the counter says "I can offer you a free ice cream instead" so then I'm just thinking "ok i guess that works". To make matters worse the food was mediocre at best and even my father didn't have a good time in his words he said "yea we're never coming back this lettuce tastes funny". The only reason this review gets at least a star is because the cashier and manager tried to compensate me for my bad experience. The place is still dirty from last time I was there there were cups people had left and trash under the booths. Nobody came to clean it up. I see why this place has little to no stars and is severely under staffed. This place wont make it much longer if it continues to operate the way it does. I know I am not alone when it comes to this place. A good 80% of these reviews are 3 stars and lower the good reviews come from at least 8+ years ago when the place was actually good. My only hope is that this place undergoes a serious change because at this rate they are destined to close down and there is no chance they will re open if that happens. Especially since they aren't franchised and someone owns this dairy queen. read more

I was hoping this place would improve after the remodel. I was wrong it got worse. I am showing Tiffany the manager the oreo blizzard and asked her where the oreos were. Showing her nothing but vanilla in a cup. She said they were in there but the machine grinds them down so they are now I presume invisible. My wifes fluffernut was wet not thick everything settled to the bottom. About ten years ago this place was great. They didn't turn the deserts upside down like they used to because it would run out all over the ground. read more

Probably the worst DQ in Texas.. their usually out of everything and the staff all seem depressed.

Think twice before ordering here. The new employee has zero skills and no personality or intelligence at all. She didn't add my first choice and when she brought the other 3 items, I mentioned it to her and she said she would have to ring it up so I told her to get the manager because this was her mistake, not mine so she needed to find a way to fix it. The manager came and I explained and she gave me the item for free. Each item took too long to get to us and they kept coming approximately five minutes apart so by the time the last order arrived, the first two were already gone. Bad service and the entire restaurant looks old, dirty and worn out. We will not be purchasing anything from this place ever again. read more

They actually don't deserve a 1. I'm in here trying to order. Everyone moving so slow. Ridiculous. Not sure what their problem is but for someone who used to work here this us extremely sad to see. Took 15 min just to order read more

Pretty sad. Not sure if it's just under funded or what but it looks trashy first of all. Went through dt and ordered 4 pc chicken. Asked for a lot of ketchup and they gave me 1 packet out of spite. Wouldn't have cared much but they didn't give me more than a teaspoon of gravy. Also seemed like I should've had more fries as it's supposed to be a medium. I was expecting more from mansfield read more

Posted hours say open until 10pm. I arrive at the drive thru at 9:39pm. It's shut off. Ask the employee taking trash out, "What time do you close?" The answer was 10pm, "but we started shutting everything off. Sorry." Why would they post hours that say 10pm, when they really close at 9:30pm? This is the service/hospitality industry, but this location seems to be lacking this key ingredient. Especially during this shelter in place time, you would think they would appreciate the patronage. But I guess my desire for a blizzard is too inconvenient for being able to punch out 30 minutes earlier. My advice, spend your money somewhere it is appreciated. read more

They're severely understaffed, the place is filthy, and they're so slow. Wouldn't recommend going to eat one of their overpriced blizzards.

The WORST customer service! Placed an order at 6:37pm in the drive thru, get asked to park so I do. 20 minutes later not good, two employees have come to my parked vehicle TWICE asking what my order was and both left. Send my teenager to check on the order while I stay with my little ones and he comes back with only our ice cream. They said they were having problems with their fryer which in and of itself is bad but to not even tell us and just let us sit in the parking lot waiting is outrageous ! After damn near an hour of waiting at 7:25pm I go inside and am greeted by a man that looks like he's in no hurry to work. He barely mutters any words much less an apology, NOTHING! No I'm sorry for the wait, no I'm sorry we didn't tell you about the issue, NOTHING. At that point he was pa king my order and I asked for ketchup. He acted like I'd asked him for cash and his first born. Just shocked that I wanted more ketchup. F*** after all that time he should have offered me a free cone and all the ketchup in the world. The two other girls at the register were teens with no customer service skills and no class either. They stood their giggling and staring. No class no manners. Ridiculous. Worst experience ever! read more

How did I order a banana split and didn't get bananas? I waited 5 minutes to ask someone for my bananas and was ignored. The eomployees kept looking my way and avoiding my eyes. All of the workers at this location have bad attitudes. Bad first impression won't be returning to this location. read more

Dairy Queen - Fast Food Near Me - Mansfield, Texas

I am very disappointed with This Dairy Queen. I make it a point to go there very regular. I love their steak fingers and ice cream. We went a few weeks ago on a Thursday and ordered 2 meals. It was slow. No problem until it came out and it was missing bread and only a few fries. We made them fix it. We have been going there once a week for a while and just ordering ice cream after dinner somewhere else. Today we walked in and got a negative response. They said the dining room is now closed. No reason given. They said the drive through is the only thing open. There was 4 employees hanging out. I think I am through with Dairy Queen for a while. Plenty of other places. The place I picked was cheaper too. read more

Rude rude rude went to buy a box of dilly bars one truck in front of me four people working in the restaurant and they couldn't get my order right Nana turn it on me and said I didn't know how to order it call not a place to come extremely rude people read more

Went through the drive-through and the lady was very non social and sounded very rude like they didn't like their job and didn't wanna help anybody took my order and got up to the window and told me my cost for my food not even a nice greeting tell me to pull around front because my order wasn't ready waited out front for my food took about 5 to 10 minutes kid came up to my window and just handed me my order didn't say thank you have a nice day didn't even say anything just placed my food up to the window and then get home and my hamburger is cold with no cheese fries are old and my soda is flat this is very disappointing that there is no good customer service there whatsoever like they don't even want their job if they don't like their job there they shouldn't be working there called up there to let them know that my order was wrong at first they answer the phone in a tone like again they didn't want to be there then when I ask for the manager they're like oh this is her how can I help you then I let them know that my food was cold and my soda was flat and then they said that I could come back and get a new order or get a refund later Don't think I'll be there again to order any food and it's kind of the second time where I've been there and people don't act like they want to be there working first time was a bunch of teenagers standing around and acting like they didn't want their job read more