Unfortunately, "0" stars is not an option…read more.. Came here, per the recommendation of our contractor, because of their selection available. Called the day prior to understand their process and if an appointment is needed, which was confirmed is not. We went to specifically select tile, but was open to view counter material in stock and if we liked something else from what we already picked somewhere else. Walking in, the woman at the front desk "greeting" you, doesn't look up or at you when speaking, rambles off where to find which kind of tile, while continue working on whatever engaged her more than potential customers. We came prepared with cabinet samples and ideas and started browsing around for nearly 15 minutes. Not once, did anyone come by to ask if we need help finding anything or if we have questions. I went to the front desk to inquire about a tile I liked on their website to see if they have it in-store to view. Again, the front desk representative, continued working on whatever was more important, without looking at me, and "explained" where I could find it. When I repeated the location back to her, she spoke over her shoulder without making eye contact, and said "It's somewhere between the 3rd and 4th rack; just look, you'll see it." We decided in that moment, that we'd prefer to NOT buy tile here. To the Management - the people you employ, represent you and your company. Either, training is lacking, or your employees do not value your customers in the same way you do. To the Front Desk employee - when you have a job, that is customer-facing, you need to be engaging and actually look them in the eye when speaking to them. If you do not feel comfortable doing so, you are in the wrong position, and need to apply for something that's at a desk, where you only interact with a computer.

Been here a couple of times to pick up tile and materials for work. Very convenient location in Elk…read moreGrove Village just off of 83 on Pratt. The girls in will call were very friendly and helpful. I used the bathroom and it is extremely clean, smelled good, and is beautifully tiled. The guys in the warehouse were friendly and picked my order very fast. They also have quality products. We use Daltile products on a lot of our jobs and they are quality tiles and they also have a huge selection. DalTile has you covered for all you tile needs from tile, mortar, grout, and even tools.

I stopped in the store and they didn't have a lot of options I liked in stock. If they recommend…read moretile installers (I didn't ask) I would never hire them because the tile jobs in their showroom were really sloppy. Not a good sign.

Helpful in calculating trim amount and options, but poor communication and overall experience after…read moreI purchased product. Was provided free delivery because the product was a day late to their Skokie location, but then only received a part of the order so in order to avoid delays to the contractor I had to make an extra (unnecessary) trip to pick it up myself. They offered delivery again, but given that this was the second issue I felt like I couldn't rely on them to be on time. Things happen, but both times no one contacted me to inform me that there was an issue. Had a much better experience for a similar level of product and price point at Floor and Decor without the extra headache on my part. Also, maybe just bad luck on my part, but several of the items I wanted that they had in display in their showroom were out of stock with no info on lead time for ordering.

I had the pleasure of working with James Rubio-Dones at Studio 41 (on Pulaski), and he was…read moreabsolutely outstanding! I was connected with him by chance when I called the store, and I couldn't have been luckier. I was on a very tight timeline and needed help identifying the correct shower fixture for my bathroom remodel. James patiently walked me through all of my options, sent photos, and even looked up my previous Studio 41 purchases to get a sense of my style. That extra level of service made choosing the perfect shower fixture so much easier. Once I made my selection, James went above and beyond to make sure I received the valve and trim within my tight deadline. He even arranged to have some things that I needed urgently transferred to another store for pickup. The entire process was seamless. Since then, James has helped me source several additional items for my project. He is incredibly knowledgeable, responsive, and truly cares about providing exceptional customer service. Thank you James! Very happy to have you on my home improvement team!

We were impressed with how much effort Elizabeth took into finding sinks that we liked style-wise…read moreand that would fit our existing cabinets. Our contractor was convinced that the replacement sinks would interfere with the shelving, but Elizabeth took the time to work with the contractor and assure them they the sinks would fit. She was right, and we are thrilled with our new sinks. We highly recommend Elizabeth and Studio41 on N Pulaski. Note that we went to several design studios and none of them came up with a solution. Elizabeth displayed outstanding customer service and follow through.

The sales team is full of knowledge and very helpful. It's not often you walk into a place of…read morebusiness and the workers treat you like they actually like working there! The cost of tile is astronomical these days, but I found the prices at tile outlet to be very reasonable, but I guess that is subjective, depending on your budget. I will definitely return to tile outlet for my future projects!

Good prices. Nice and helpful staff. Come with your measurements. Good samples to seeread more

Have worked with them a few time wanting to give business locally but probably won't again…read more Installed carpeting that was too high for my bedroom door to close. Said they would cut the door for an extra cost but then left without doing so. When I inquired about it, I was basically told it was my problem now. The door has come off the hinges and now I need to hire someone else to come in and finish the job. Disappointing.

Disney World for rugs!! I put my review on Google but I'll also put it here because I am obsessed…read morewith this place! I had the absolute pleasure of visiting Exposition Flooring Design Center for the first time, and I couldn't have asked for a better experience! This was my first time buying rugs for my first apartment, and I was pleasantly overwhelmed by their selection. From the moment I walked in, Liz and Dena's hospitality made me feel so welcomed--they truly care about making the process fun, easy, and stress-free. Liz gave me a tour of their showroom, showcasing their vast selection of rugs, carpets, and flooring options. I was never alone in the process--Liz helped me every step of the way and customized my three rugs to perfectly fit my space. She had such a great eye for design and made sure everything matched what I was thinking!! I am beyond grateful to Liz, Dena, and the entire team at Exposition Flooring for making this such a seamless and enjoyable experience. If you're looking for high-quality rugs and outstanding customer service, this is the place to go!

AKB is just what it says--a store with kitchen goodies and bath design. I was skeptical about how a…read moretiny storefront in Andersonville, only blocks from my home and next to a storefront I spent a lot of time in when it was a knitting ship could have vanity stuff like I was looking for, but Yelp said they did so I suspended my disbelief. It all made sense when I found that they have a design area upstairs. Downstairs they have various kitchen items and gadgets. An appointment is required to talk about cabinetry and get some estimates. I met with Marnie, and she was fantastic. I had Opinions on what I did and did not want and she seemed pleased with that and that I had actually done the research on the cabinetry options she'd sent, so I came in knowing precisely which ones I wanted. It definitely made the appointment go more quickly since I already knew which door styles and colors I was interested in. She talked with me about some of the technical aspects (e.g., framed vs. frameless vanities, top mount vs. under mount sinks, etc.) and they had various examples on display. They also had most of the door styles to have a better idea of what they'd look like. For the bathroom in which the vanity would be installed, the options here were more than we wanted to spend. I'd like to consider an update for the main bathroom, though, and would look to AKB for that job. The companies they work with have really beautiful products. Honestly, it makes me want to do more remodeling (main bathroom! Kitchen!) because wandering around the showroom made me want everything! I'm probably not quite that much of a masochist given the construction that would entail, but....

Super-responsive customer service! AKB provided cabinetry for my kitchen remodel in 2021. When I…read morediscovered a loose joint this month and contacted them, they responded immediately, looked at the issue, and had it fixed promptly. I love the cabinets and am grateful for the quick support to keep them beautiful and functional. Thanks Kara and Marnie!

If I could give more stars I would! I have worked with this store for over 10 years. The entire…read moreteam is so helpful and provide excellent service. I couldn't be more happy with my sales associate David. He is very responsive and detailed. Garrett the manager is great to deal with aswell. The showroom is beautiful and inspiring !

First of all, I have to confess to being a great fan of Kohler products. I have purchased items…read morefrom them for over the past 30 years - everything for the home from the kitchen, to the bathrooms, the family room, and basement. I love their designs and innovation, their products are well-made, and even though sometimes they break down over time, they are usually reliable - albeit expensive. So when we realized that we needed to do a remodel on our master bathroom, we were confronted with several decisions - (1) budget for a full remodel? (2) a partial remodel with the exact products we needed? (3) could it be done within a particular timeframe or put this off until next year? We did some research and discovered that the "Kohler Signature Store by Studio41" was the only place near us that carried the entire Kohler line and staff that focused exclusively on their product who could offer suggestions, guidance, and information that we needed to make an informed decision. At Studio41 we met Alicia Schafer, a Senior Designer, who immediately assessed our needs, took the time to show us designs, introduce concepts and ideas that would complement our home while offering the best value, as well as address concerns about purchasing a package for a full remodel or phased construction. Given the availability and design of certain Kohler products, we were able to determine that the phased approach would better suit our needs. Alicia was very knowledgeable, patient and considerate in helping us make our choices. She addressed technical issues pertaining to a particular product and how it may have aligned with our situation by doing the research and providing us with the correct specifications. She did not speculate, ensuring that everything was in order and as advertised. We made our decision, placed the order and she offered to help in any way she could, aside from notifying us once our order arrived. She provided us an approximate window of when the products would be delivered. After several weeks our order finally arrived. Alicia worked with us to have the items delivered on time, which arrived well packaged, secured and labeled, on a pallet and placed in a convenient place for our contractors to access them. Now, this is where things get tricky: Our contractor, inadvertently installed the drawer pulls on our vanity cabinet incorrectly. We determined that he did this because Kohler included only "short" screws with the drawer pulls that would only accommodate single-wall drawers rather than the separate drawer-fronts on this Kohler model. This particular placement would eventually cause a misalignment and drawer- front failure because the stresses of use are placed only on the drawer front and not on the drawer. We also discovered that an optional vanity cabinet drawer that we ordered would not fit - not because of the design of the drawer itself, but because the plumbing in our home adhered to a building code that configured the drain in a manner contrary to products that comply with a more modern code. We contacted Alicia, told her of the problem, which she understood and offered a complete refund once the item was returned to Studio41. On the day we returned the drawer, Alicia happened to be there. She immediately processed the returned item and had it credited to our account. It was at that point we raised the issue about the drawer-fronts. She was incredulous that the wrong screws had been included with the drawers and there were some concerns about the competence of our contractors. Nevertheless, after we discussed this issue at some length, we realized that we were at an impasse: Who is responsible? The customer? Studio 41? The contractor? Is Kohler responsible for not including the proper hardware? Would this require the full replacement of drawer-fronts and hardware? Alicia, after some discussion with Zack(?), offered to replace the drawer-fronts on six (6) vanity cabinet drawers and include the correct sized screws. She stated that they would place the order and they would arrive in a reasonable period of time. We received the replacement drawer fronts within a matter of a couple of weeks. To be clear, Alicia and Studio41 could have stuck by the "corporate" line, maintained that Kohler was not responsible, that our contractors should have used better judgment and acquired the correct sized screws before attempting to install the drawer pulls. But they recognized our frustration and that perhaps Kohler personnel failed to include screws for the drawer pulls that were required for that drawer design. We appreciate the professionalism and understanding displayed in an unusual situation in which - at least this time - full consideration was given to the customer, their happiness, and satisfaction over what could have been a standard response of "buyer beware". Kudos to Studio41 and Alicia Schafer! We will be making future purchases and recommendations!

We worked with Lien for our guest bathroom remodel. This was our first major remodel where we hired…read morean external contractor to do the work; the contractor recommended J&D for getting as many parts for our remodel as possible. This turned out to be a great recommendation! There were a few issues with the tub and toiler we got, but these were manufacturer issues and not anything caused by J&D. However, J&D corrected the issues immediately and went to bat for us with the manufacturer, so there were no costs incurred to us and only a very minor delay to our project. Overall, we'll definitely go back to J&D for future remodels and hope to work again with Lien in particular.

I worked with Lien for a replacement vanity for our powder room. We had a lovely but impractical…read moreKohler glass bowl and needed something more sturdy but elegant when our little one arrived. I did some cost comparison with a couple of the larger wholesale bath and kitchen retailers in Chicago, and the inventory at J&D was more what I was looking for and best value. Lien was very patient with my MANY questions, I was trying to recreate an image from a brochure. Having never done a project like this, I was extremely nervous. The resulting vanity, top, and faucet, is perfect. It's beautiful (even our guests were impressed), gave us more storage space and sturdy enough to serve as another station for toddler handwashing and morning tooth brushing.