Always have a great experience at Del Haven Jewelers. Will…read moreonly trust them for any of my purchases.

Recently went to Del Haven jewelers at People's Plaza. I had lost a stone in my diamond/emerald…read morechannel set ring. I read the reviews online & I totally doubt their reviews. They had my ring for over a month & I called them & asked when my ring would be ready. Finally at the beginning of July & picked up my ring. I was driving home when the so called emerald that they replaced fell out of my ring. Called the immediately & they said to return the ring. I had the stone that fell out. Went back & the next day they called & said the ring was finished. I picked up the ring & noticed that one of the main emeralds had been removed & 2 very bad stones were replaced. I only needed on stone replace, which was low quality. I knew the original stone was taken out. I went to a very reputable jeweler & they told me that the stones were broken & they were glued in (should not be glued in a channel set ring). Beware if you bring in jewelry to be repaired. They are not REPUTABLE!!!!!!!!!!!!!!!!!!!!!!!! If I could have given them 0 stars I would have. Again beware!!!

We came here to sell some broken gold and Craig himself helped us. Great guy, VERY fair pricing and…read moreoverall made us feel welcome and neighborly even though we weren't there to make a purchase! Beautiful, clean store. We will DEFINITELY be back when we decide to purchase. It's always a pleasure to support a LOCAL SMALL business and get such great service! Thank you Whitten's!

I worked with Craig and his associates for2 weeks sourcing diamonds for an engagement ring…read more Unfortunately Craig lost out on a $10,500 sale since he said he was going on a business trip and the diamonds we discussed are no longer available. Clearly my special day with my wife was not as important as a trip and Craig hastily dismissed me via email and lacked the professionalism to pick up the phone and speak to me. As an FYI for potential shoppers here, the diamond market is veiled and very liquid. Prices and availability are always changing. It is to be expected that if you want more then a few days, diamonds may go out of stock. Thankfully, more diamonds are always becoming available particularly lab grown diamonds. Once the 3 diamonds discussed with Whitten's went "out of stock" there was no attempt to earn my business by simply shopping around with diamond dealers for another day or two despite my vocal intentions to make a purchase. Unfortunately Whitten's Fine Jewelry did not live up to their reputation and likely with business practices such as this will likely not survive the recession of 2023. They have no intention of earning a client's business, likely because most of their shoppers naïveté.

Attention was received timely from the salesperson as soon as we entered the store. Harris helped…read moreme with care to show my choices until I made my final selection. We were in and out in half hour with two beautiful, unique pieces!

When my fiance was finding an engagement ring, he really wanted to find a place to trust and help…read morehim with every step of the process. He went to a few stores before finding AR Morris, and the other places kept throwing multiple rings at him for a quick sale. The guy he sat with at AR, really took the time, asked questions about us, what he's looking for, how he's gonna propose, etc. Of course I said yes and I love love the Verragio ring and we have now been trying to figure out what wedding bands we want. Clare is so professional, friendly, and attentive. I brought my mom and sister with me when purchasing the bands and they had a positive experience with her too. My mom is now considering getting her anniversary band from them! They do a great job with excellent selection. We go today to pick up our bands!

very nasty on the phone... won't be doing business there. Not a place that stands by "no order to…read moresmall". if you aren't spending the big bucks you'll feel you are wanted their time.

Wow, what a turn for the worst and horrible experience. From saying we will never go anywhere else,…read moreto saying we WILL go anywhere else BUT this place. A small diamond on my wife's wedding band fell out after 2 years of owning it. Not a huge deal, it's whatever. We have had it for 2 years and it's small. Was willing to get it replaced. So she brought the ring in, and somebody took a look at it and said NOOO problem!!! we will replace the diamond for free, and we will ensure the setting isn't loose (turned out it was). So we got the ring back, and not even ONE WEEK LATER! the same diamond fell out while we were at a wedding overseas. One week. So my wife brought it back in to say wtf, you guys "fixed it" but then the same issue happened. You'd think we wouldn't have to pay for it, since they obviously didn't fix the setting. Turns out they want to charge us $100. Whatever. When my wife went to go back after another week of waiting for it to be fixed, they shut the door on her as they were closing and said sorry, everything's locked up. You're a mom and pop shop, not a chain jeweler. You'd think you'd put the customer first and just stay open another 5 minutes to help somebody else. Worst part of it all: the lady said "oh you should have called when it fell out! we probably would have replaced it for free" as she is swiping the credit card. WHAT?! We are telling you now!!! after THOUSANDS and thousands of dollars spent here, no way I am ever stepping foot in there again. For those reasons, I'm out.

Oh how happy I am with my "new" wedding ring! Well, actually I have been wearing my ring for many…read moreyears, but because of my enlarged knuckle due to osteoarthritis, I had to stop wearing it. I just couldn't get it back on my finger. Alesia saved the day with her artistry and replaced the bottom half of my ring with a gold self-adjusting shank. My ring couldn't be more perfect! It looks beautiful and no longer causes me anxiety and pain when having to take it off. It slides easily over my knuckle and then adjusts to the much smaller base of my finger. I am so grateful to Alesia and her daughter Kaitlyn for their expertise and kindness in resolving my issue. I LOVE my ring and am so happy with it!!! Thank you, Adele Friedrich

BLATANT RACISM. After waiting over 4 weeks of waitingmy boyfriend and I (we are an interracial…read morecouple) went there to pick up a ring where a few small diamonds had fallen out. When we picked it up there was STILL a diamond missing, and the clerk said the technician didn't put it in tightly and it must of fallen out again..... I work in customer service myself, so I kept my cool and politely explained why I was NOT going to pay for the poor quality of the repair or AND pay more than the agreed price even with a diamond missing! Then tech came out she looked at us and immediately became rude and hostile. We decided to pay anyway just to get away from her... We put the credit card on the table to pay and the tech said " I'm tired of this shit!" And SNATCHED the ring out of my hand and told me she was TAKING ALL THE REPAIRED DIAMONDS OUT! (Keep in mind, neither of us yelled once.) We told her she cannot treat customers like this (she just seemed like an angry woman).... But she kept the ring, and CALLED THE POLICE on me and told her coworker she has no problem "cursing out a black girl". Im sure there have been people unhappy with the service, and we doubt she called the cops on customers...I made sure to stay calm the whole time so claiming I was "threatening" would be out the question. When the tech called the police and we heard the operator TELL her to keep the diamonds inside if we are willing to pay. But she still told the police to come. When the cop got there he sized me up, talked to the tech and then came out and told me to i had two choices: sign a statement saying that I decided to DENY PAYMENT or pay in full now..... But WE ALREADY GAVE her the credit card! At that point we didnt want to pay for anything for how horrible we were treated. Long story short... The officer stood there while we patiently waited for the tech to dismantle the ring and take out all of the repaired diamonds. Im sorry to say I was intimidated to speak up further. Especially with what goes on the news. That store should not be allowed to treat customers like this! And for a tech to SNATCH my own ring out and talk about my skin color? How is that relevant?

Was met with not having appointment for service at the door so we had to find another Jewelry…read morestore. Please call to make an appointment first so you don't get disappointed and waste time.

Best jewelry store in the area! Excellent insurance appraisals. Expert repairs and new jewelry…read morecreation. Friendly service and convenient appointments. They are now by appointment only, but if you go to their website, it's easy to get one. I absolutely LOVE their estate collection for one-of-a-kind treasures. Worth the visit!

My fiancé and I absolutely love this jeweler! He got my engagement ring here and they did SUCH a…read morebeautiful job. He then brought his best friend here to get a ring for his girlfriend--another beautiful job. Now we have been looking at wedding bands and I've gotten to experience how amazing these people are and the talented work they do. They have sat with me on several occasions to work through different ideas and have made me feel so welcome. We will never buy jewelry from anywhere else!!!!

I'd consider Stephen's the # 1 place to go to get an engagement ring! Due to advice from friends, I…read moretraveled from Baltimore to look for rings at Stephens and get their advice. While a small store, they listen really well to what their customers actually want and seem to be able to do almost anything! I felt in no way pressured, and prices were very reasonable! I went to 3 other jewelers, but I really only needed to go to one! Also, LGBT friendly!

I recently purchased a piece from Janvier Jewelers, and I cannot recommend them highly enough. From…read morestart to finish, the experience was professional, transparent, and genuinely enjoyable. My salesman Daniel Sadik, was incredibly patient and knowledgeable. He took the time to understand exactly what I was looking for and guided me through the selection process without any high-pressure sales tactics. I also had the pleasure of meeting the owner, Mark Janvier. It's clear that Mark takes immense pride in his business and his customers. Thank you, Mark and Daniel! If you are looking for a trustworthy jeweler with a sophisticated selection and a team that treats you well, go to Janvier Jewelers. This is a family owned and established business. I will certainly be back for my next purchase!

Stopped by while visiting the mall. Their collection of Seiko watches caught my eye. As soon as I…read moreentered I was greeted and given the full attention of one of the salespeople. he was a bit overbearing, as all jewelry store attendants tend to be, but overall a very nice guy. He seemed very knowledgeable of their collection and the benefits of buying a Seiko from Janvier as opposed to anywhere else. I did not feel too pressured to buy anything, and was able to look for as long as I wanted before letting the salesman know I was heading out. Overall not a bad experience.