Lovely people, great inventory Staff helped me pick out the perfect gift for my daughter's…read morebirthday. A beautiful necklace with a diamond in the center flanked by two blue stones representing 2 December birthdays.

Quite literally the biggest waste of money ever! I paid $240 for my $5000 white gold tennis…read morebracelet to be rodiumed. Not only does the bracelet have a yellow hue to it still ... but as you can see they didn't even fully rodium the safety chain. It's half white and half yellow now. Total absolute garbage work. When I told the girl it looked yellow her response was "well that happens sometimes". Excuse me? I've had this bracelet for years and never had such a shotty rodium done on it. I cannot believe these people charged me $240 for doing nothing! The bracelet literally looks worse now.

My husband and I had been here previously, but just for a watch battery change. He wanted to take…read moreme here as we think it's a family owned business and had a nice experience when we came here for the watch battery. My husband wanted to stop in to take a look at what they had in jewelry as he was buying me an anniversary gift. We were also going to check out their gold and coin purchasing program as I had inherited a coin collection from my father .It said online that they opened at 10 AM. We were sitting out in the parking lot area and saw what we believe to be one of the owners showing up AT 10 AM. In my personal opinion if you're open hours start at 10 AM then you should be open and ready to do business at that time. We walked in about 10:05 AM as we wanted to let her get in the door (and someone followed her in). We had to buzz to get in. She was already saying something through the speaker at us, but we went ahead and walked in the door. Without any greeting she said I won't be ready for 10 to 15 minutes ! Why don't you go over to Starbucks and get a coffee! And then said "Do you have an appointment?!" We immediately turned around and left! Her tone was rude, she could've addressed it so much differently like could you please give me a couple of minutes? Everything seemed abrupt. Like we were putting her out because we wanted to come spend money at her store. I have not needed an appointment to look at jewelry for a possible purchase anywhere before. Needless to say... I will not be walking through their doors again. We already had another jeweler that we use on Alma school and Queen Creek Road area that we've been more than happy with for purchases and repairs! The only reason I gave two stars is because of the previous gentleman who took care of my watch issues.

they are amazing. We buy all of our jewelry for Hannah and Michelle. Fabulous store. Fabulous…read moreeverything.

Eric and his wife are amazing! My dad passed away and left me his nugget ring with three diamonds,…read moreeach diamond was almost a carat. My dad also gave me my mother's diamond earrings on my wedding day. Lastly, my mom had given me a diamond earring stud, after she lost the other stud. My husband and I decided that we wanted to create a necklace for me using my father's ring and all of the diamonds from the ring and the earrings given to me by my mother. We showed Eric a design and told him that we wanted something similar to that and he created a masterpiece. This piece means the world to me and I wear it every day because it makes me feel closer to my parents. I get tons of compliments on it but most of all it holds a very special place in my heart. Eric also designed my upgraded engagement/wedding ring. I love both of my pieces and I can't wait to design more pieces in the near future.

If you need a jeweler... I've got a guy. And his name is Eric…read more I cannot say enough amazing things about Eric! He is unbelievably knowledgeable -- the kind of jeweler who actually takes the time to explain things, walk you through options, and make sure you feel confident in every choice. His pricing is extremely fair (refreshing in the jewelry world!) and the quality of his work is truly top-notch. Whether it's repairs, custom pieces, upgrades, or anything in between, Eric is THAT guy. The one you rave about to your friends. The one you send people to with full confidence. The one you keep going back to because you know you're always going to be taken care of. If you've ever said, "Ugh, I wish I had a jeweler I could trust," this is your sign -- Eric is your guy. I recommend him wholeheartedly and wouldn't go anywhere else.

She absolutely loves the ring! Derek made everything so easy for me to pick out exactly what she…read morewanted. The attention to detail and high level of customer service he provides is absolutely outstanding. 5/5.

Amazing customer service provided by Cindy! She was friendly, knowledgeable, and made the entire…read moreexperience easy. The prices were great, and they did a wonderful job repairing my ring. It's absolutely gorgeous--you would never know it had ever lost a diamond. I highly recommend this business and will definitely return!

We have been customers at London Gold for over 15 years now, including the purchase of an…read moreengagement ring and two wedding bands. We have since moved away from the area, but each time we are back to visit, I stop in to get my rings cleaned and inspected. The customer service is consistently outstanding. Most recently, I learned that a few of my stones were loose. Knowing I was only in town for the weekend, Laine (Chandler location) was more than courteous and ensured that I received my ring back with a quick turnaround. I highly recommend London Gold for both customer service, gem education, and their unique jewelry selection.

I was trying to sell my moms ring the lady was extremely rude and raised her voice at me.read more

Just wanted to share my experience!…read more Griselda Valles Quinonez was amazing, super informative and knowledgeable about the Rolex brand. Really fed my hunger to meet my personal goals and continue to strive past the milestones I have set for myself. Will be returning specifically because of her!

Coffin & Trout is a top tier jewelry and watch location! The customer service from all team…read moremembers, especially Phillip, is superior! Phillip help me make a BIG surprise come true! My husband retired and I wanted to surprise him with a watch he wouldn't buy for himself. I was so thrilled that we pulled it off together and my husband was blown away with his new piece! Thank you Phillip & Coffin & Trout! We're Customers for a lifetime!

Professional reliable service..... Staff are exceptional…read more.. Quick service awesome selection

Amazing service! i have had many repairs done by them. Always fast turn around and beautiful work…read more Love Beth at the Chandler location.

Went in for watch battery replacement. Super easy... Sergio took care of me right away, replaced…read morebatteries for my watches within 10 minutes and didn't charge me. Definitely coming back here for the care and service provided.

My husband needed a battery for his watch. He can't be without it even for a few hours. We had…read morenever been in this shop but I read on Yelp it was a good jewelry shop. We gave the watch to the gentleman and within 5 minutes maybe my husband had his watch back. We asked the price and the gentleman just said tell your friends about us. Merry Christmas. When have a puce of jewelry that needs fixing and maybe some gold and silver that could be sold. This is the first place I've will go. We were more than pleased with our first introduction to ED Marshall Jewelers.

Walt's delivered a clean, well-crafted ring setting for my stone, the design work itself was solid…read more However, the communication throughout the process fell short of my expectations. An approximate one-week delay was never proactively communicated, which ultimately meant I didn't have my ring in time to wear it to my husband's birthday celebration on St. Patrick's Day. That was disappointing. I had high hopes for Walt's, local jewelers are a rare find these days, and I was looking forward to building an ongoing relationship, starting with a pair of cultured diamond hoop earrings. Unfortunately, the communication experience has changed my mind.

My wife's diamond came out of its mounting while we were on vacation in Miami. When we returned to…read moreArizona, a friend recommended Walt's, so we brought the ring there to have a new setting made. Initially, the ring came out beautifully and my wife was very happy with the result. However, after a couple of years, the band started chipping, so we brought the ring back to Walt's for repair. After they had the ring for a couple of weeks, we went in to pick it up and immediately noticed the diamond was not positioned the same way it had been when we dropped it off. It was clearly crooked and had been changed from its original position. My wife tried to explain this to Cheryl, but instead of listening to our concern, she insisted it was our issue. She repeatedly told my wife that because the diamond has a unique cut it would always appear crooked. The problem is, the original jeweler at Walt's had the diamond set perfectly the first time, so we don't understand why it couldn't be done again. What made the situation worse was the tone of the conversation. When a customer raises a concern, it shouldn't be met with someone speaking down to them. For over a month now, we have asked multiple times to speak with the owner, Javier, but we keep getting the runaround. On top of that, we asked them to have the ring appraised while it was there. When we received the appraisal back, the ring was significantly undervalued. The carat weight was listed as more than a full carat lower than the actual diamond, and the clarity and color were also incorrect. When we asked why the appraiser didn't request our GIA documentation, we were told we should have brought it ourselves. As customers, how would we know that was necessary if no one asked? Lastly, while my wife was there looking for a 10-year anniversary band, she felt like she was treated as if she wasn't worthy of being a customer. Ironically, she ended up purchasing a beautiful $8,000 band that matches her ring set. At this point, we are having another jeweler correct the issues with the ring, and possibly even create a new setting because we've lost confidence in Walt's. We have asked repeatedly to speak with Javier, but the staff says he is in the reserves and they never know when he'll be in the office. It's disappointing that a business would handle customer concerns this way. Unfortunately, because of this experience, we will be taking our business elsewhere going forward.