This is my third experience with Crash Champions Collision Repair on Juan Tabo over a few years…read more They have an established relationship with my insurance, USAA, and we opted to use their recommended shop. We filed the claim with our insurance, and this shop called the next day to schedule an appointment. The appointment was about a week out, which was okay, the vehicle was still operable. When we arrived to our appointment, we checked in at the front desk. We had to sign some paperwork and hand over the keys. One of their associates came out to the vehicle, marked the damage, and also marked previous damage. We signed some more paperwork and we were on our way. We got a call a week later from them. He explained in great detail the damage that had occurred, and they hit a point where the insurance told them to not go any further. The insurance called the vehicle a total loss. The next day we came to clean out the belongings and remove the license plate. The second experience was very similar to the third. For our first experience, we also used this recommended shop from our insurance. This job was some fender work that they fixed up and it looked like new. The crew here are extremely friendly and highly knowledgeable with what they are doing. It's no wonder it's my insurance's recommended shop.

Make appointment for 11 and wait until 12 nobody come just say relax…read more Not professional

Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's…read morefacility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team!

Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire…read moretheir battle with the insurance company to only replace with original parts. If you want it done right, go to Loids!

I'd had some Collision work done it Caliber Collision, and I got my car back in the windshield…read morewasher motor was not working. It has been damaged.. I went in and talked to Jay. It was very helpful. They checked to verify it needed to be replaced and ordered the part. Once he informed me that part was in scheduled an appointment and I went back in. Immediately got me in the car in the back. I waited about 20 to 25 minutes. Had a little popcorn in the waiting room.. the car is finished. She brought it back upfront and I was on my way. I have to see these guys were polite in the customer services. Very good as well as follow up. I would highly recommend.

The staff was very friendly and helpful on the repairs of my Camry. I was surprised when I received…read morethe call that my car was ready sooner than expected and they even washed my car for me and had it looking brand new. I'm very impressed with the work completed and would recommend Caliber to anyone needing repair work.

Angel was very courteous and kept me informed of the repair throughout the entire process. The…read morerepairs were done five days before the estimated completion date. All of the repairs looked very good.

I really can't say enough good things about this business. Unfortunately, I've had to use their…read moreservices twice, and both experiences were trouble-free. The work done on the damaged cars was flawless. Also, I was so impressed with the 'freebie', i.e. the INTERIORS of the cars were beautifully cleaned. I have and will highly recommend them.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

I took my vehicle in for paint after an insurance claim. They painted about 70% of the vehicle and…read morecharged the insurance $7200 plus my $500 deductible. Upon completion of the job I had cracks in my dash, scratches on my windshield, scratches on my bumper and scratches on the interior door panel and air coming into my cab. I notified the so called service manager and he said if insurance didn't cover it, there was nothing they could do, even though NONE of this was there before I brought it in. I left messages for the General Manager and never heard back. HORRIBLE CUSTOMER SERVICE!!!! I WOULD NOT RECOMMEND THEM TO ANYONE....

They did really excellent work! My car come out looking like how it looked before the runway car…read moretire hit me. I'm very pleased with there work and I would recommend them to anyone. Their customer service is very friendly and ready to answer all your questions about your car.

My car was rear-ended in Nob Hill on Valentine's Day (after a nice dinner out with my hubby…read more.. sigh). The good part: the guy who hit me had the same insurance company as me, so claim processing was pretty easy. The bad part: the insurance company steered me to their associated collision repair facility, which declared my car a total loss (ARGH!) only because the cost of repairs exceeded 75% of the value of the car. I wouldn't have been able to buy a new (or even used) car of the same quality with the insurance buyout, and I just KNEW the car was repairable. I found Southwest Collision Craftsmen here on Yelp, read all their good reviews, and went to them. Bottom line: except for a few factors (which were relatively minor in the long run), I'm VERY happy I did! Manny (the owner) and a manager both did thorough inspections to arrive at a repair estimate that was significantly lower than the insurance company's facility quoted. (Of course, it helped that I provided a copy of the other place's estimate!) I had several long conversations with Manny about the pros and cons of going ahead with the repair. We faced a substantial risk of them getting way into it, then finding (after ripping the car apart to the point of no return) that it was not repairable after all - at which point I'd have to pay for the work to date, then scrap it. Manny made sure I understood the risks from all angles in advance. We took the chance, and it paid off. YAY! The downsides: 1) I had to make multiple appointments and come back multiple times to get SWCC's estimate finalized and get the work going. 2) The work took MUCH longer than they anticipated (several weeks longer!), even with built-in timeframes for ordering & delivery of parts. There were delays in starting the work, and delays in promised completion dates. 3) While Manny is a very friendly, sociable guy, that sometimes leads to in-person and phone conversations that are way longer than necessary just to get updates. The upsides: 1) SWCC stuck by their repair estimate, and did not add extra costs or any work we had not already discussed. No surprises on the final bill! 2) When I finally got my car back, it looked GREAT! Better than it did before I got rear-ended! 3) I got to keep the car I loved, and the repairs were ALL covered by insurance and then some. WIN-WIN! In the end, I was VERY happy with how everything turned out. Despite the relatively minor glitches, Manny and the staff at SWCC are very helpful, friendly, thorough and professional. And the technicians' work is EXCELLENT. If you need top-quality collision repair at a fair price, I highly recommend Southwest Collision Craftsmen.

Took me out to car to show what they were unable to fix. Could hardly see the scratch until he…read morepointed it out. They were great

Everything was repaired immaculately. The staff was easy to work with. Quick turnaround on the…read morerepair.

2nd time customer. My kid was in an accident, took car for an estimate, was quoted a good price…read more Ryan is great to work with, when I called to schedule the repair he told me when they could take care of it. Repairs were done in a timely manner, car looks great.

Horrible! I very much wanted to be happy with this shop! I was thrilled with the quote when I…read morereceived it, however, somewhat dismayed with the wait time of 6 weeks to get my car in for repairs. Nonetheless, as the gentleman that I dealt with seemed polite and professional, I agreed to wait. I dropped the car off on a Friday, only to find out the next week that the parts had not come in. They did not come in until Tuesday, and after calling in the afternoon, was told that the car was being worked on at that point and would be done by Wednesday. I called at noon on Wednesday and was told the car was done. I was a bit dismayed to find the final price was higher than the quote, but paid the bill and left. Prior to leaving, I walked around the car to look at the repairs, only to find that one key part of the repairs had not been completed, and yet I had been charged for it! When the car was brought in for an estimate, I had been told that it would not need to be painted as the bumper could be buffed out to remove black marks on it. Suffice it to say, the bumper was never buffed out! I went back inside and spoke to the gentleman that I had been dealing with all along, who came out, saw what I was talking about and could do nothing other than offer excuses! There was no apology or what can we do to make this right, but rather a slew of excuses -- we are short staffed... we are human... I am doing everything... When I asked how it was possible that no one had to inspect the repairs and sign off on them before finalizing the bill, he told me that would have been him, but he was busy doing everything else! I told him that putting a repair down, claiming to have done it (and not actually done it) and charging for it, is fraud. He did not seem to care at all. Their solution? The next day a woman called and told me that they are sending me a check for $24 for it. Thank you for nothing. Additionally, now I question the quality and accuracy of the rest of the repairs! We will NEVER use this business again, and strongly urge others to think twice! I urge this business to rethink their supposed guarantee as well -- how can you guarantee the longevity of the repairs if you cannot even be counted on to do the contracted repairs to begin with! Unbelievably dissatisfied.