Jenna made the service experience a positive one. She was very easy to communicate with, sent text…read moremessages and phone calls with frequent updates. I also loved how all service recommendations were made via text with a link to approve or reject recommended service. The Jeep is running much smoother than it was and no leaks yay! Thank you Jenna, the mechanics in the back and Hotchkiss in general! Would recommend and would return! Great experience overall!

Amazing business with a highly transparent and client centered focus on service. They go above and…read morebeyond when it comes to preventative car care and always make sure that you are complete satisfied with their work. Shelby and Jenna were my main points of contact and were amazing with the communication throughout the entire process. This place is unmatched in value and commitment to the customer.

They jumped on everything I needed asap and they got me a great price. Everyone is super friendly…read more I highly recommend Autoworks.

you guys had my car for two days to find the issue I was having. I drove 2 miles back home and my…read morecheck engine light turned on. I am not pleased with how they left the inside of my car and now my engine light is on?!?

I had an oil change. They were also kind and helped to inform me of my vehicle's condition. I would…read morerecommend 'Our Garage'.

I had an amazing (and very refreshing!) experience with Our Garage yesterday. Tricia returned my…read morecall a few days ago and got my appointment scheduled for early yesterday. After careful review by Coy, it was determined my repair would be much less complicated (and less expensive) than I had originally feared. Tricia was an extraordinary communicator and kept me posted all day, the repair was done completely and she even came to my home to take me back to the shop to retrieve my car. While I hope it's not soon, I will most certainly return my car to Our Garage knowing that the service there is outstanding.

I own a Jeep Wrangler JL 2018 low mileage. It's new to me. I started getting a flash of errors…read moresettling on service transmission. My brother and I settled on the auxiliary battery. Lucky us and thank you Jeep. 2 almost 3 year old battery. Gary's worked with me to do battery testing instead of the whole battery of diagnostics Aux battery load testing was good but the impedance was low. Replaced and they checked a lot of other things. Giving me statuses and explanations and meaning all along the way in troubleshooting. That kind of communication instills trust and I appreciate it a lot!! Any ways the pricing was and no further errors. We'll give it a couple days for a wait and see. We have next steps for the other work that's needed. I had a great experience and would definitely recommend this auto repair shop!!

I've been going to Joe and Kerstin for awhile for my 2014 Chevy Equinox, which has been a…read morerelatively solid car despite the model's notorious problems (burning oil, especially). They recently checked out the car before I had a road trip and gave me a couple of "yellow flags" that could wait awhile but said I should be good to go, including my brake pads. My sister was driving the car into Santa Fe when she said the car was shuddering when she braked. Worried we were about to have something really bad happen, I pulled into a local place. Welllll...they totally swindled me: new pads, warped rotors, a torn boot, all sorts of stuff. The car was about to fall apart and strand us in the desert, clearly. Eager to move on to my next destination and not be stuck, I reluctantly gave them my credit card. I texted with Kerstin and let her know what happened. She called me back right away and explained in no uncertain terms that I was to go find a second opinion and not pay for anything (whoops, too late...I guess it's a norm at a mechanics not to pay for anything up front, unspoken rule). She checked with Joe about the recent diagnostic and talked me through the possibilities of what was actually happening with my car and supported me going up there and requesting a refund and only paying for what had been completed (new brake pads and rotors in back, still a ripoff for probably fine rotors and pads that were at 3.5mm but a more doable one). Yes, I felt like an idiot. Yes, initially they refused the refund and "had to call corporate", blah blah blah. But I probably saved $1700 in the process. Then, Kerstin stuck with me for doing basic troubleshooting for the shuddering. Joe proposed that it could be "bad gas", at one of the random stations we'd stopped at. He said that we could test filling up the balance of the tank with high octane Maverick gas (no ethanol). Would you believe that did the trick? All the car's symptom's disappeared (turned out it hadn't been shuddering upon brake, just shuddering in general). I completed my road trip without any issues and soon after went back to Gary's for a different test (discussed awhile back before all this went down for my aging car). They double checked the shady mechanic's work and said that they saw very little that needed addressing, and certainly nothing in the thousands. The car has driven fine since then. Anyway, highly recommend Gary's. They stand by their work!

I asked for estimates through Yelp for work on my 2024 Toyota Rav4 Prime and my 2021 Kia Niro EV…read more They were very responsive. I had alignment done on Toyota today and they were courteous and efficient. I highly recommend them and I have scheduled coolant flush/replace, brake fluid flush/replace and alignment for my Kia.

Absolutely ruined my car n tried to upsell do not trust this company not a nice staff just all…read morearound terrible

They've been taking care of cars for my family for years…read more I started going last year when my heater died. They got me in, called to explain what needed to get done and took care of it. Today I went in with one problem and casually mentioned another issue. A couple of hours later they called with the cost for the main reason I took it in and gave me several options to deal with the minor one. I'll be going back.

The service was very slow and disappointing. Changing one flat tire took around an hour and a half,…read morewhich is not reasonable. Even replacing four tires in the past took about the same amount of time. Saying the service is "free" does not make up for wasting customers' time. Overall, this was not a good experience.

Going down Floyd Hill on a Sunday afternoon, my steering wheel began to violently shake when I…read morepressed the brake pedal. It got scary. Since I had a trip to the mountains the next Friday to include some 4x4ing, I needed someone honest & reliable asap. Jacobs' reviews spoke well and with a reasonably short drive, I was beyond stoked when they said they could take me on Tuesday morning. Just for fun, I tried online booking at other well-rated nearby shops: Best case Thursday. Jacobs for the win. Jacobs provided a seamless, straightforward experience, fixing my brakes by the next morning at a good price. They also did a synthetic oil change for about $20 less than I've been charged elsewhere. I've got a new mechanic and could not be happier with their service. Family-owned businesses are the way to go these days.

Based on good reviews here and location (near my home) I brought my Forrester there to replace an…read moreinterior broken door handle part. When I called last week they were friendly and offered to see my car the next day. I postponed till today. Walked into a large clean and professional looking facility @ 8am. An hour later they had diagnosed the problem and called for approval to repair. A few hours later they called to say the job was done. I can see on the receipt they charged a half hour diagnosis and .6hrs. to complete the repair (taking interior door panel off and back on). Hourly rate was good. A little over an hour for this job was also good.... many other places would have added more. I will def. be back next time my car needs anything.

Kevin is great. Always honest, fair and solid…read more The review requirements are 85 words but you have everything you need for a neighborhood mechanics shop in the sentence above.

My husband and I have been taking our vehicles here for a couple of years now, Kevin is the most…read morestraight up, honest, and reasonably priced mechanic that we have found. It takes a lot for me to trust mechanics due to being screwed over in the past, but I 100% trust Kevin. We recently moved almost 45 minutes away and still won't go anywhere else. We even have family going here now! I highly recommend Ace Auto.

Pat is honest and affordable. We trust him implicitly. He's an excellent mechanic! He has been…read morefixing our cars for years and always does a great job!

Pat is super honest and affordable. He's worked on my truck a few times and he's done a great job…read more I highly recommend his services.

Staff was quick, honest and kind! I really appreciated their service. My battery needed to be…read morereplaced and they got it done same day!

Was quoted over $4,500 to replace a radiator, thermostat , and oil pressure switch for a 2015 Jeep…read moreCherokee which all together costs about $300 max in parts. Was told A/C condenser needs to be disconnected and drained to get at the radiator (which is true), and that the refrigerant would be very expensive. Standard procedure is to capture and re-use the existing freon. About $3,000 more expensive than it should've been.