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    David A Gregory, DDS

    3.5 (2 reviews)

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    Heritage Oral Surgery & Implant Centers - Reception desk

    Heritage Oral Surgery & Implant Centers

    4.5(59 reviews)
    2.2 mi

    Needed to have two molars surgically removed. They were friendly, professional and prompt.read more

    My experience with Heritage Oral Surgery and Dr. Brent Ramsey was one of the worst healthcare…read moreexperiences I have ever had. I left feeling ignored, dismissed, and without confidence that my concerns were taken seriously. My pain was not adequately addressed, communication was poor, and the follow-up care and compassion I expected were not there. After my treatment, I experienced serious complications that dramatically affected my health and quality of life. When I reached out for help, I did not feel supported or treated with the urgency that my condition deserved. The overall experience left me with lasting physical, emotional, and financial consequences. Equally disappointing was the professionalism of the office, especially office manager Johana. Communication was frustrating, customer service was poor, and I was left feeling like I was just another bill instead of a patient. When I called the office to address my concerns, Johana's handling of the conversation was, in my experience, unprofessional. During the call, she abruptly hung up on me while I was trying to discuss my concerns. Based on my personal experience, I cannot recommend Heritage Oral Surgery or Dr. Brent Ramsey. I strongly encourage anyone considering treatment there to do extensive research, read reviews carefully, and obtain a second opinion before making a decision. There are plenty of qualified oral surgeons available, and in my opinion, your health and safety are too important to settle for an experience like the one I had. During my procedure, I was uncomfortable with what I perceived to be an unprofessional conversation in the treatment room by Ramsey himself. In my experience, there was a discussion about other people that I did not think was appropriate during a surgical procedure. It made me question the professionalism of the practice. Patients should expect their provider's full attention and discretion during treatment. Lastly, I was also disappointed by the billing practices. Patients are charged an additional 3% when paying by credit card, and I was surprised to see a separate charge for local anesthesia. In my opinion, these extra fees only added to an already frustrating experience and left me feeling that the focus was more on collecting additional charges than on patient care. Pathetic. Without reservation, I recommend seeking care elsewhere.

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    David A Gregory, DDS - oralsurgeons - Updated July 2026

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