Trying to find a dentist that I like and trust seems to be a bit harder than I thought. My favorite…read moredentist retired and it has been a couple of years of seeing new dentists trying to find the right one. I think I have it! Every aspect of the customer service was warm and calm and cheerful. I also took my son, who is 9 and was worried about everything - he was treated kindly and respectfully. In the past, I've seen dentists that find all kind of issues that were conveniently covered by insurance. Or, they poke you in the gums with a sharp instrument and say - WHOA you're gums bleed, you need a special deep cleaning that your insurance will pay for! Huh. A sharp dental instrument made me bleed? What a racket. When either of those two things happen I'm not coming back to your office. Nothing of the sort happened to us. First, the x-rays at the dentist can sometimes be the hardest part! I really appreciated the dental assistant's way of handling my occasional issue - she just calmly moved on to the next area (which required a different bite), and then went back to the problem areas later. This definitely kept me from getting flustered and it was no problem when she went back. It had been a year (COVID) since we had been to the dentist. They could have told me anything and I might have believed it. But we both were cleaned up and polished by Dr. Phil. No cavities. No pressure to do anything unnecessary. Good advice about braces, too! Also, the cleaning was that little water pressure deal, no scraping. Thank the lort. Fast and pain free. Naturally, everything was very clean, everyone was masked and gowned and there was hand sanitizer everywhere, etc. It is a nice office in general. Cool that you get x-rays and treatment all in one room. We will be back and I will be recommending Lancaster Dental to others.

The absolute best of dentist I've been to in Lancaster. I had terrible wisdom tooth pain and they…read moresaw me same day. They were gentle and very reassuring during the entire process. They didn't pressure me to get extra work done. Just a very honest & professional dentist & office assistants.

I needed to find a dentist for my mom (quickly) I looked at the reviews and selected Dr Lee because…read morehe was the first appointment. I'm so glad I did, Dr Lee is amazing, he's very friendly and knowledgeable. My dad even decided to make an appointment. He's been great with my parents! The office is nice and welcoming. The staff are extremely helpful and caring. If you're looking for a dentist I recommend Dr Brian Lee's office.

If you need a tooth filled, then you may consider Dr. Lee but for major dental work look elsewhere…read more As far as professionalism his front office staff lacking in that respect especially Mercedes. There are other dentists in Lancaster whose staff will treat you with respect and know how to schedule an appointment without attitude, this has happened on more than one occasion. So, remember you are paying them for a service and not the other way around.

I had an appointment today for a deep cleaning with dental hygienist Cindy and her assistant Ana…read more You both were absolutely amazing, patient, and turned my horrible previous dental experiences into peace, laughter, and enjoyment! thank you both so much!! Cindy, you were so calm and professional you have no idea how much that meant to me. You also listened to me and made sure I was ok throughout the process, and for that I am beyond grateful and thankful! My daughter and I really enjoyed the both of you. I can't believe I'm going to say this, but I actually can't wait for my next dental appointment! You have definitely gotten rid of the fear I had of going to the dentist! Again, thank you both!

I brought my son today for his first dental exam ever. We waited about a hour although we had an…read moreappointment.. His name is called. We walk to the back and he got scared and nervous. Never seen a dentist before so he was crying a bit and scared. The dentist that was going to see him offered my husband a second to calm him- A woman from the side walks over, and immediately tells my husband he, my son cannot be seen today. This occurred within I'd say 1 minute of time. As I'm walking behind pushing my daughter in a stroller, I intended to comfort my son but was then immediately communicating with this woman. She tells me right away, "He needs a sedative, with the way he's acting." Ofc that strikes me because we just barely got here. My son has big feelings but is very cooperative if he only had a moment with me to self-regulate. As I'm speaking to her, she mentions as well that he needs a pediatric dentist. I said yes, that's what he's scheduled for. "no he's not, we only do that Monday and Tuesdays" My response, well that's just not true. I scheduled an appointment online then got a call about rescheduling due to high volume of patients. With this schedule I mention not once but twice that he is four, my child and his first visit here. "No that's not true. You call today, you get in tomorrow." There is no reasoning with this woman, any empathy whatsoever. I walk over to my son to speak with him & Immediately he sits down in the chair for the X-rays as I'm calming him down she's telling my husband to move the stroller and wait in the lobby. Mind you this all happened (at this point) 3 minutes? I can't focus on anything at this point with all the frustration. I just wish she would have allowed me a few minutes with my son. Now he's had an unfortunate experience with no resolution. I told her she was unprofessional & walked out. So many things here that could have just been prevented, instead was essentially called a liar and told my son needed a sedative within 1 minute. I will never come back. Nor recommend this location if this how children's emotions are disregarded. Mind you, I came here thinking we had an appointment with a pediatric dentist... They probably knew my son would need a longer visit & just flat out rejected him for it. (Didn't want to deal with him) Be mindful if it's your child's first visit.

Very caring staff. Was not pushed into any services that were not needed. Very pleasedread more

Horrible experience! This was my first visit since I am new in town. I went to a previous dentist…read moreand hygienist in Ojai every six months and was never alerted to any gum disease. I was alarmed that this office wouldn't even do a cleaning because of this "gum disease" and referred me to a periodontist for a deep cleaning and scaling. The periodontist, Dr. Yeoung, said I not only needed a deep cleaning, but also bone grafting and possibly implants. Alarm bells went off in my head because I have been so diligent with my dental hygiene for years and never even have had any bleeding during a cleaning. Also, it was going to be thousands of dollars that I didn't have. (Delta Dental would pay $1,000). I was freaked out and called my Ojai dentist and made the drive for advice. My trusted hygienist told me there was NOTHING WRONG WITH MY GUMS. These two dentists are upselling procedures and obviously are working together to swindle vulnerable patients, (which is easy to do since we can't see very well inside our own mouths and trust them for their expertise). My experience was the worst! I will be driving back to my previous dentist in Ojai for dental work!

I am overwhelmingly grateful for the extraordinary care my child received at this dental office. My…read morechild has autism so it's difficult to find a dentist that would accommodate us. From the moment we walked in, Dr Ortega showed a level of compassion, patience, and kindness that no other doctor has shown before. No one has ever treated my child with such genuine affection, and it reminded me that there are still truly compassionate doctors who deeply care about their patients. What touched me most was how he spoke directly to my child, engaging her in heartfelt conversation about her favorite toys and television shows. He didn't rush her, didn't talk around her; he talked to her. That simple act made her feel seen, safe, and understood. Dr Ortega went above and beyond to treat her cavity while fully recognizing and respecting her ASD needs. Before the treatment day, he personally called to walk through the entire procedure step-by-step. He explained how he was ordering special materials at no additional cost so he could treat her cavity without anesthesia and with minimal drilling, knowing that loud sounds and unfamiliar sensations can easily overwhelm her. That level of thoughtfulness and preparation is something I have never experienced in any medical setting. During the appointment, he made sure my child was comfortable, calm, and reassured at every moment. His understanding of sensory sensitivities, his gentle approach, and his unwavering patience made what could have been a stressful experience feel peaceful and safe. This dentist didn't just treat a cavity; he treated my child with dignity, respect, and love. For any parent of a child with ASD, finding a provider who truly gets it is priceless.

They are a Delta Dental provider and they charge more than the Delta Dental approved prices. I paid…read moreover $1,000 more and they simply do not respond to my request to look into the money they owe me.

Dr. Glass takes great care of his patients and makes everyone feel important. Nancy is awesome for…read morethe same reasons!

SOO AMAZING, HELPFUL, & KIND!! We stopped by with an emergency situation this morning & they helped…read morelink us up with the proper channels IMMEDIATELY! I was worried about the experience we would have because sometimes it seems like you get lectured or in trouble along with the assistance - but not Dr. Glass! He was so cool & understanding of the situation - only offered help & kind words. His entire team was amazing! Additionally, the referral he gave us was Dr. Christopher Kang DDS, MD, who was also fantastic!! Will be leaving him an excellent review, too! Thank you so much, Dr. Glass and team!!

Another great experience @ Dr.Jeffrey Stein Dental office. Although my scheduled cleaning today, he…read morehas done a lot of my dental needs, in addition to my family members. We have patients for many years. The staff is outstanding very friendly and ready to answer any questions regarding your care! See you in 3 months!

A new guy, Nathan Zaghi bought the place. He created a lot of fear about the "extremely large"…read morespace created by a failed implant from about 10 years ago. His quote was roughly $5,000 to fix it. Dr Stein had never recommended that, even from previous x-rays. Beware please, his go-to seems to be $5,000, or multiples of $5,000, even if not necessarily needed. He doesn't seem to care about anything but money, and I think he'll scare you into doing it.

I went in as a new patient. Somehow I end up with all males during my appointment which is…read moredifferent, they were all professional. My only dissatisfaction was that the Doctor didn't read my concern with my smile on all the paper work they make you fill out. However, this place is so clean and all the staff is professional. The cleanliness of this office is outstanding.

The office was very clean. The staff were all super nice and professional. I have a lot of anxiety…read morewhen it comes to the dentist but this was a great experience for me. I would definitely recommend coming here. It was my first visit but will not be my last.

I take all 3 of my children here. They love it . The staff and the Dentist is welcoming and…read moreamazing. Thank you

The dental staff and team and great. They're extremely kind. They do a great job. My only complaint…read morewith this office is their inability to stick to a schedule. Two times now I've gone in for my appointment and was seen an hour to an hour and a half PAST my appointment time- resulting in services that I need to get done them not having time for. Now I have to go back for a third visit just to get done the original tooth that I came in for in April. A woman was there about 15 minutes after I got there sometime before 10 AM. She had a doctor appointment at noon somewhere else and after an hour of waiting for her appointment which was at 10:30. She asked if she should reschedule because she wouldn't make her second appointment. I'm not sure who is in charge of the scheduling, but they need to be let go. Over booking an understaffed office is not helping your team or your patient care. The amount of time collectively I've spent waiting in that office I could've driven to my old dentist in Orange County. Got the work done and came back home I understand your time is valuable, but so is the time of the patients who take off work, arranged, childcare, or schedule other appointments in their day. An hour to 2 hours to be seen as crazy work- only to be told " there's not enough time to do the thing you came in here for we're gonna have to reschedule you"

Went here because the dentist I had been seeing only knows 2 words, Root Canal. Here they said all…read moreI needed was a filling. Saved me around $1500. I will be making them my regular dentist! Great people and service.

I took my son here yesterday.. he's never been to the dentist for a cleaning…read more I'm mad I didn't get the name of the woman who cleaned his teeth.. she was so gentle, so kind, she explained everything to him before she did it and while she was doing it. She was so patient with him too. Love this place! It came as a recommendation from my girlfriend, she's a HUUUGE baby when it comes to the dentist and she also really likes how gentle they are while still being thorough.