Have been going there regularly for over 2 years. One massage therapist often cancelled at the…read morelast minute. One massage therapist look like she was working on my body in her sleep. Irregardless of what your preferences are they wont pay attention. Lately, Management put up a sign in the massage room asking clients to talk to them when there is a problem. But when their therapist have issue with clients, they will not discuss how to resolve the issue with you. Management is hypocritical !

Absolutely incredible massage and environment! Such relaxing vibes, knowledgeable and professional…read morestaff, clean and nice office. Had a couples massage by Kristina and Alexis and oh my word... let's just say... they have magic hands. From the moment we laid face down on the tables we were instantly comfortable and relaxed. I'm a new mom so my back Has been feeling wrecked and Alexis made me fall asleep she was so gentle and got all my knots out without any pain! Very respectful and professional! My husband said Kristina was amazing, she got a lot of his knots and pains out and he was very relaxed with her. I highly recommend checking this place out if you are searching for some pampering! We will definitely be going back!

Friendly. Warm personality. Clean. Prompt. Professional. Easy to set up appointments!read more

I was looking for a LMT and no one I knew could refer one. I took a chance at getting an…read moreappointment with one I found on yelp, of the very many I had to choose from, unknown-a risk. Turned out to be one of the best, perhaps the best I've ever had in 40 years. Brie is at the least very personable. She was at the very least an extremely caring person. She thoroughly took a history of injuries or illnesses that would determine how therapeutic the "body work" may proceed. She explained everything up front and we moved forward. Areas of long term pain were relieved. Some more than others. Ten stars would be a gross understatement. I'll be back soon. Thank you Brie

Want to thank staff for always outcome of a relaxing massage when in Reno area. Second visit and…read morewill return for relief after long driving trip.

I booked a deep tissue massage for my boyfriend for his birthday and he absolutely loved it. I…read morethink she might've given the ashiatsu massage bc she walked in his back (unless that's offered in the deep tissue as well). Anyway, he loved it and fell asleep a couple times. He was so relaxed and said she got into his shoulder blades where he has some problematic spots.

Booked online Got email receipt…read more Replied to cancel 27 hrs before (policy = 24 hrs) Charged $90 because I didn't text (I never got a text receipt) Got a canned "you did it wrong" response Given that I canceled within the required window ***through the receipt I was provided***, I'm requesting a refund of the $90 charge.

Oh my goodness. Best massage ever! I booked with Brittany, and she has magical hands. I booked a…read more"60 Minute Relaxer," and she got me to sleep right away. I woke up feeling absolutely refreshed. The massage featured warming blankets, aromatherapy, and an eye mask. I can't wait for my next appointment!

The massage itself was fine. The masseuse listened to my concerns and addressed them. The place was…read moreclean and relaxing. The ladies at the front desk were helpful and kind. I was disappointed that I didn't get the full time of my massage. I paid for a 90 minute massage, but we started five minutes late (I was there 20 minutes prior to my appointment) and she ended the massage 10 minutes early. I was disappointed to lose those 15 minutes and could have used some more time on my sore muscles. I will not be returning to another Massage Envy. I would rather spend a little more money and go to the spas at the casinos where you can enjoy the facilities afterwards, plus they have never skimmed me on my massage length.

My husband and I got massages here October of 2024. We enjoyed the massage and decided to purchase…read morea membership to "treat ourselves" to monthly massages and facials for the upcoming year. After purchasing our membership, the customer service of scheduling anything became extremely disappointing. Not only was is nearly impossible to schedule a massage for a time that worked for us, our appointments were often cancelled with little to no warning. After a year of our membership, we decided to cancel as we were not getting what we wanted out of the monthly charges and it was adding up financially. I filled out the correct paperwork and submitted it to cancel our payment, and then NOTHING happened. I never received a phone call, email, or any communication about our cancelation. I end up getting charged again (for two more months) after I wanted to cancel. It has been such FIGHT to get this membership canceled and our money back. I wouldn't recommend this location to anyone who expects decent customer service as it is something the management is not able to provide.

Just had a 90 minute body massage and it was great! Very talented masseuse got all the tightness…read moreand knots out of my muscles after a long and grueling hike in Lake Tahoe. Very relaxing experience. Highly recommend!

It was okay. We did a couple massage got us in same day which was cool. But the "vibe" was not…read morerelaxing the door was left open we couldn't full relax we could hear a lot of outside noise from other guest. For me personally it hurt the pressure I guess was a bit much. It was clean and they were nice one of the ladies offered us a bottle water after

I had a vibrational raindrop therapy session with Cynthia…read more She carries deep wisdom in her application of the essential oils, the tuning fork placements and the energetics of Reiki and chakra balancing. It was very healing and deep and subtle. Quite amazing, I'll be back for more.

This was also my first visit to SoulSpa for a massage and facial (birthday gift to myself). I had…read moreattempted to call another larger spa in the area (Casino) but no one picked up the phone and I did not want to leave a message - so in searching online I was happily surprised that SoulSpa had openings for both services within three-day's time. Was I ready for a relaxing day - YES! Did SoulSpa deliver - YES! Both services were exceptional. I even added on some time in the sauna in between services! Mel was awesome and I immediately relaxed into my massage which left me feeling super relaxed and invigorated. I haven't had a facial in a very long time and Lisa made this 60 min. facial memorable indeed! I can't recommend this place more - it's not fancy with pools and bars, but I don't like smoke so you can have the casino if you like. Thanks Soul Spa! I'll be back! Laura

What a Hidden GEM!!! My experience far overwhelmed my expectations!! From the moment you walk in…read morethe door you feel like your in a spa, slippers at the door followed by a warm greeting! Your lead to a full bathroom to get comfortable then to your nicely appointed parlor room. The MASSAGE was excellent, I only wish I lived closer!! Soft pleasant music and conversation followed by magic hands! Never been to a shiatsu establishment before....but I WILL be back. Extremely satisfying and warm excellent experience! Treat yourself and make the trip!!Thank YOU Ayaka!!

I went to Spa Shiatsu yesterday for a bamboo massage. The owner is very friendly, and the massage…read morewas very thorough. I feel like every knot in my back is totally gone. It was a really unique massage, but I feel much better than I usually do after a massage. I will definitely be back.

I have pretty advanced scoliosis and I'm on a quest to find a reliable massage spot…read more Tl;dr after coming here a few times, I'm still looking. It's just kinda... weird vibes?? With an appointment, I ended up waiting almost 10 minutes, while (I assumed) my room was being prepped. Guess not because the face towels that were supposed to be warm felt like scratchy dry brand new never-been-washed towels 2/3 times I visited. For my most recent, my massage was on a regular table but instead of a cloth on the face cradle, it was a paper towel....... The hall door was OPEN during the better part of my last 90 minute massage...... Hearing people talking in the hallway and wondering if they could see my body if they walked by was not peaceful. They did some interesting limb bendy stuff on me that I think was trying to emulate Thai massage style, but it was just twisting my body in odd ways that felt weird with my scoliosis (which I'd already told them I had so idk why they did that). I kept waiting for them to return back to/take extra time to focus on the areas I designated on the tablet where my back muscles reallllly need extra care after moving to my lower body, but I am pretty sure they've never looked at my diagram any of the times I've been because this experience is consistent with all 3 visits I've had there. Came across my biggest pet peeve which is having stretches of time over a minute where it feels like the masseuse is just lightly spreading oil on my skin longer than necessary to run up the time. For these reasons and others, I was quite uncomfortable at this place and won't be back a 4th time. I really wanted to give it a chance and give the benefit of the doubt with more chances but 3 bad massages is a LOT of money to drop w little return for a public school teacher. Despite all that, the front desk staff was pleasant and the location is super convenient!! The quest for a massage that can soothe my tight scoliosis muscles continues.

My husband bought me a two hour Deluxe Massage. Nancy (unsure if that's her name, I hope I heard it…read moreright) was 50% of the time beating my body into submission and 50% of the time giving a feel good massage. She walked in and got right to work. I left feeling like mashed potato's and a tortilla all at once. I will definitely be back. My ONLY knitpick is that I have a bulging disc and I'd opt to not be stretched at all. But now that I know, I can just request they not do this in the future.

Brandon gives a killer massage and is very professional!…read moreGreat prices as well, and you'll leave feeling like you're on top of the world!

I came in for a massage following a midback muscle strain while hiking. Brandon gave an excellent…read moremassage, incorporating a bit of assisted stretching, hot/cold therapy, accupressure, and guided relaxation techniques. He was professional, knowledgeable, and tentative. I'll be back and will definitely recommend Clover B to friends and fam