The service here was absolutely amazing, I came with my friend for prom dress shopping and they had a huge variety of dresses, both wedding and prom to be honest. As soon as I walked in I had help with what I was looking for as well as help with the dresses that I chose when trying them on, picking shoes, etc. I highly recommend them for both prom and wedding! No complaints at all! read more

I recently visited your store with my family to try on wedding dresses, and unfortunately, our experience was extremely disappointing. While my assigned stylist was kind and attentive, the rest of the staff displayed poor customer service and a lack of hospitality that made us feel very uncomfortable. Many of the dresses were in poor condition -- worn, torn, or unable to be zipped properly. Additionally, several dresses that were supposed to be available in my size were not. One employee, Mia, was particularly unprofessional and dismissive, providing unclear directions and contributing to an unpleasant atmosphere. To make matters worse, one of my family members overheard her and another employee speaking negatively about us. Then another worker working with a customer was rude to her and was snatching dressed from her. The lack of professionalism was disheartening. What should have been a joyful and memorable occasion turned into a stressful and discouraging experience. I wanted to bring this to your attention in hopes that these issues can be addressed so other brides do not experience the same disappointment. read more

I came here about two weeks ago in search of a wedding dress, with my mom and one of my bridesmaids. Our sales lady was great - I have her name written down and will update this when I grab it. (Edit: Ashanti, I think!) I tried on quite a lot of dresses here, like 10+ probably. I found a few I liked, but didn't LOVE, which is why I kept looking at other stores. The prices are fabulous here though - some sale dresses were $400+, which is very reasonable. I may come back here at some point for bridesmaids gifts, too, because they had a fun selection, it looked like. They also sell bridesmaids dresses and MOB (mother of the bride) ones. They give you a little "goody bag" when you arrive too, a tote bag with deodorant and some papers in it, which was a nice touch. Overall I highly recommend this David's Bridal location. read more

Rude employees. We didn't have an appointment but were told they did have openings and would find someone to help us.. several employees ignored my mom and I and, walking away when we tried to talk to them, actually turning their backs on us. Very strange. I did say I was on a tight budget so maybe that was part of it if they knew they weren't going to get a sale over $500. This was in July, maybe it has changed by now but I would caution anyone who says they are thinking about going here. The dress I got was beautiful but the experience was very sad. read more

Extremely disappointing experience. I visited David's Bridal in Novi today at 10:30 AM with a list of favorite dresses I had compiled directly from their website. I was excited to try them on--only to be told that none of them were available in-store and that they don't keep those dresses in stock. The only way to see them is to buy them first. That makes absolutely no sense--who buys a wedding dress without trying it on? I also told the associate I was looking for a streamlined gown with long sleeves. Instead, I was repeatedly brought strapless, halter, and poofy dresses--the exact opposite of what I asked for. It felt like they weren't listening at all and were just trying to push inventory, not help me find my dress. The entire experience was frustrating and felt like a waste of time. I walked out disappointed and wouldn't recommend this location to any bride looking for a thoughtful or helpful shopping experience read more

The oddest, most NPC bridal store customer experience ever. Let's start with the front desk concierge who consist of rude teenage girls. A solid greeting or welcome would have been nice instead of barely any eye contact and a lot of looking down. Went to check in to try on a dress for an upcoming relatives wedding and the young store associate girl "could not find the Bride's account and no dress was on file" Therefore, I made a few phone calls and the bride definitely had an account and had chosen a brides maid dress, hence the reason for our trip to the store. As we made our way around the store looking at dresses as we were in limbo, the young store associate informed us that "she found the dress" I then called the bride and family back yo let them know, as they were now super stressed about the situation. Moving on to trying on the dress - FYI - There is no fitting and no one measured anything. My daughter who is tall and thin was told by the same rude front desk associate that "Your probably a size 12" thinking maybe dress sizes were different or running smaller, my daughter and I looked at each other shocked. Okay, so we continued to "go with it". Remembering elementary school gym class the parachute game? That's how big the dress was on my daughter. Also the sample dress had foundation stains on it and smelled like armpit odor. Gross. In fact when we asked for a smaller size the front desk associate looked at us like we were crazy. Anyhow, we just wanted to order the dress and be on our way. The lady at the register was friendlier than everyone else. We ended up going on a whim and ordering a size 4. Lady at register informed the dress would be ready in a month. Fast forward 1 month (yesterday) Went to pick up the dress. We were ignored as we entered the store. They seemed busy, so we continued to the register to pick up the dress. We waited in line for about 10 minutes only to be told to go back to the front desk and the same girl from last time (young Asian girl) would help us. We go back to the front desk. No greeting, no smile just "What's your name" my daughter tells her and she goes to get the dress. As we're waiting my daughter notes that this experience is again super off. The front desk associate comes back and hands my daughter the dress and walks away with zero communication. We kind of stand there for a second thinking she may mention trying on the dress, a fitting perhaps or a simple have a nice day. Nothing. Definitely will not be returning here ever. I would rather pay more for better customer service to be honest. Not sure if it was just the associate, nonetheless this review is due to (2) poor quality experience by the same staff member. Finally, there is a big difference between a size 12 and 4. Maybe start there? read more

Walking in, I was actually surprised at how beautiful it was inside. This location definitely has the boutique feel and it's very easy to find things. I had a bridal appointment with one of my bridesmaids and we were both trying dresses on. I came really prepared for my appointment. After talking to my bridal specialist, (I can't remember her name!) I handed her my list of dresses I wanted to try on and we got to it! Trying off different shoes helped narrow my list down and the first dress I put on ended up being my pick! I knew it from when I first put it on. I had an amazing experience from start to finish. I was able to try on a variety of gowns, and for the price point of other places I was very happy and able to stay within my budget! I bought my dress, crystal belt, veil and shoes. My bridesmaid found her dress in the color I wanted. I was really surprised at how much DB has stepped its bridal game up from the last time I came here. read more

David's Bridal - Bridal Near Me - Novi, Michigan

Overall, we were able to get a dress and take it home. However, we called in advance and asked for lake blue. My daughter was the maid of honor. We were told to go to David's bridal. The wedding is in TX and I flew to Detroit to help my daughter. We went to the Novi location. I forget the name of the sales rep. She was young. They only had 3 lake blue dresses (that frustrated me because we drove an hour and called in advance). None of the dresses fit my daughter. The back up dress was Navy. We advised of that. She brought several dresses. After trying a bunch on, my daughter was set on one. I looked at the color. It was marine. Ug! She brought us all marine dresses. Why? She said it was their "navy". I told her that's not true because we picked them on line and we also told you navy. The rep was nice enough, but I don't understand, as we were very clear. We cannot show up at a wedding in the wrong color. Luckily she brought several dresses several more of the navy and we found one that worked. One of the dresses was missing beads. So, we went with the other. My daughter didn't like any of the shoes. The dress was $300 and we were satisfied when we left. However, we could have saved an hour if they told us: a) when we called that they only had three lake blue dresses, and b) that they brought us the correct color to begin with. A Second Lady (older and more mature woman) came to help and knew what we were looking for. read more

We came here looking for homecoming dresses. Although we did not find a dress, we did have a good experience. First, I did not even know they carried dresses for homecoming/ prom until this HS dance season. We heard that other people were looking at David's and did find some good dresses, so we went to this location. The staff was very friendly and very helpful. They accommodated us, helped us, and went out of their way to make us feel welcome. Unfortunately the dress selection was very small and picked over. They only had a few styles in only a few sizes. Perhaps other locations had a larger stock. We were able to try some things on, but did not purchase anything. I would not discount this place and definitely come back again for another special occasion dress. The prices seem reasonable and the staff fun to work with. read more

Went with the grandmother of the bride. Very quick and superb service!! Found just what she was looking for including purse and shoes

EDITED TO ADD: My wedding was last Sunday (9/18). As I was putting my dress on, I was stabbed multiple times by straight pins that were left in my dress (see picture) with no explanation/warning to look out for them. On top of what I have already gone through with this company, it just made me roll my eyes as this is what I expected. I do appreciate the manager reaching out to speak with me (she did end up speaking with my now husband instead as I was not open to a conversation at that time). I do believe we received a decent explanation of their store policies and practices. We were refunded the price of our alterations which was considerate, however, we were asked to update our review in exchange for that to which my husband stated we would consider. I personally do not find to be a honest business practice. If someone is dissatisfied with a service, you work to make it better and allow them to consider changing their review on their own. This situation reads as bribery and is also a practice that is forbidden by the FTC just so you know. I just had a few friends get engaged and have passed along my negative experience. All I ask of future customers is to consider their options carefully before purchasing from David's Bridal. David's Bridal: please consider changing your practices and updating your employee training. I'm sure I am not the only bride you made feel awful on her special day. If you or anyone you love is getting married, I beg you not to take them to this David's Bridal. My first trip was just fine; I had a wonderful associate help me pick out my dress and find the perfect one within a few hours. From there, everything went downhill. I came back for my alterations appointment and a few weeks later, went to pick up my dress. When the associate assisting me could not get it to zip up, they said "oh you've gained weight!" loudly, embarrassing me in front of my bridal party and others within the store. From there, they figured out that I in fact had not gained weight as my measurements were the same, but the person handling the alterations took my dress in completely wrong. They claimed that a "broken measuring tape" was used and that was why it was wrong. Sure Jan. They re-order my dress and I go through the process again. While I am at my alterations appointment for my new dress, again, an associate makes a comment about how I must have gained weight because this dress doesn't seem correct. Again, I leave this appointment feeling body shamed and embarrassed because *I* am always the problem, never the way the associates are conducting business. (Spoiler alert: I once again, had not gained weight). Finally, yesterday, I get my dress back (A WEEK BEFORE MY WEDDING MIND YOU) and asked the associate to assist me with zipping it up. She tugs on the zipper and goes "oh it doesn't fit, have you gained weight?" to which I almost lose it on her. Once she assists me with positioning the dress correctly, it zips right up as it should. No apology or anything, just to watch what I eat within the next week so my dress fits correctly. The associates here do not care; it was always a problem with my body, then they realized they messed up and never once did I receive an apology. P.S. my dress is still messed up as they put the sleeves on incorrectly, but I no longer have time to fight with the absolutely incompetent staff at this location. Don't bother going here; they don't care and just see you as dollars in their pocket. Thanks for ruining my dress multiple times and making me feel like crap on my wedding day, David's Bridal. If I wanted to feel like crap, I'd go visit my relatives for free and not spent a boatload of money here. read more

David's Bridal - Straight pins left in my wedding dress that stabbed me as I was getting dressed. - Bridal Near Me - Novi, Michigan

Ordered 5 ties SIX WHOLE WEEKS before my wedding. Two days before the wedding they said that they only received 3 of them and have no idea where the other 2 ties are. Had to scramble to find a set of ties that are the right color from other stores. Never shopping here again. Ridiculous. read more

I visited to try on bridal gowns Thursday evening. Susan was very helpful and understood my lower budget needs and the casual venue was explained. I had to return with my mother and tried to make an appointment for Saturday evening. I was told nothing was available. So I decided to walk in with my mom. But I did one last check online. I got an appointment. No problem. When I arrived Lisa helped me with bras, changing and final decisions. Susan never offered that assistance. read more

My daughter begged me to take her to a "real dress store " to buy a dress for her upcoming prom. We have 2 other teenage daughters so we're definitely on a budget. We started looking at dresses on sale , and found a couple in our budget. Two different associates asked if they could help us , they started a dressing room for my daughter. Unfortunately, the dresses in her size didn't fit , I was told they run small. The associate said she would go find my daughter dresses in her size , and returned with 400.00 + , Mother of the Bride type dresses, with beaded jackets etc. She said , "Here these may fit you " looking my daughter up and down, definitely fat shaming her. My daughter got teary eyed and said, we need to leave mom , that lady is making me feel bad. My daughter wears size 12 - 14 BTW. When we left the same associate said , "Next time don't bring so many dresses back to the fitting room" We didn't! The associates brought all of them back except two my daughter found. David's Bridal will never get our business, your associate at the Novi store ruined what should have been a fun day of shopping. read more

The selection of sizes for bridal gowns is really nice. The staff was pleasant when I walked in. However, the consultant assigned to my family was not. It's like they don't take in account the bride when they assign consultants. The person was slow with bringing bridal gowns, had no real interest in helping. It felt like when you tell a friend some great news and they just look at you with an oh ok nice response. It could have been a much better experience had we had an awesome consultant. There was another bride next to us and her consultant was on the ball with suggestions and keeping the dresses coming. My family member did find her ideal dress as the brides maids were on the job. A boutique would have been more accommodating, but David's Bridal carries a substantially large size selection for brides that may be bigger than a size 10. read more

This place was ABSOLUTELY AMAZING!!! My grandma is getting married and had such a great time finding the dress of her dreams and her two bridesmaids stunning dresses. This place had the best service the second you walked in and everyone in the store is very helpful. Everything was super easy to find with many stiles and beautiful dresses, this place is perfect for any fancy occasion and just amazing for weddings with a very wide variety with everything you could think of. Ashanti was an amazing stylist and would definitely recommend. And when checking out, Joslyn was very helpful and patient with introducing us to the Diamond Loyalty program ( which you should definitely check out) and when my grandma accidentally put her phone number in instead of her pin. Overall you should definitely check this place out. (oh and for those wondering she said YES TO THE DRESS!!) read more

David's Bridal - My aunt, my grandma (The bride) and my mom - Bridal Near Me - Novi, Michigan

I had a fantastic experience with Maria in alterations. She was very helpful and efficient in her work. Very quick and done beautifully. Thank you Maria and David's bridal alterations! read more

12 out of 10!! My stylist Val was wonderful! Very patient, professional, helpful and kind. I came in with a list of dresses (11) that I knew I wanted to try on and when all those choices didn't work out for me, she found a few that she thought I would like andddd thanks to her, I said YES to my wedding dress! A little backstory, I had a very unfortunate experience with a different location with a rude & pushy stylist who made my guests and myself very uncomfortable so I was nervous trying again, however, I'm SO glad I did. All the staff at this location were easy to work with and very pleasant. The store was kept very clean and the layout was MUCH nicer and more organized as well. Honestly wish I would've just came to the Novi location in the first place. Thank you Val & all the other employees at David's Bridal in Novi! You ladies are exceptional! read more

David's Bridal - Bridal Near Me - Novi, Michigan

Had some pretty horrible service here about a year ago. A group of us were in looking for bridesmaids dresses. I can't remember the woman's name helping us, but she was extremely rude the whole time. Just absolutely disrespectful to us and our moms. Telling us we clearly don't know how the process works. After having to get a dress from there because that's what the bride chose, the alterations were such a mess. They were expensive and done horribly. I went to try my newly altered dress on and the stitching fell apart in my hands. I could have done a better job at sewing it. They also did the opposite of what I had asked. Tightened the area I asked to be lose and loosened the area I asked to be tight. I had to have them re sow the dress on the spot where the stitching fell apart. Stitching then fell apart on the wedding day AGAIN. The only reason I didn't give one star was because the women working the alterations were at least kind. read more

Deanna was awesome!! Saw her twice, she definitely has a good eye! She's a nice person overall, very kind and passionate about her work; she really takes it serious! Very professional and fun too! She listens to want you want, hits the racks and returns with amazing options!! She along with my friends picked "the dress"! I can't wait to meet with her again!! See Deanna, I promise you won't be disappointed! If I had to complain I would say they need more space for guests accompanying the bride. My bridesmaids had to stand while I tried on several dresses. read more

Liars! Wasn't sure if the dress I wanted for a wedding. Consultant told me I had 60 days to return. So I bought since the wedding was 2 weeks away. After narrowing it down, didn't wear one of the dresses. Went to return and guess what??? Merchandise credit. I paid cash and got credit to a store I won't ever go to again. Don't buy from places that have dishonest practices. read more

For any brides, please...PLEASE do not use David's Bridal... We ordered our dresses last March and recently received dresses in the complete wrong style. We were then told this happens a few times a year, and they unfortunately don't have enough time to fix it (2 weeks). Then when we wanted to switch providers, they would not refund us so we have been forced to have 2 dresses per bridesmaid!! Please, just message me if you need to find another provider, there are a thousand. read more

I am so disappointed in the staff at this location. the dresses we ordered looked nothing like the color I choose or the swatch I paid for. The material was cheap and could easily rip at the arms. My bridesmaids were told two different things about being able to return their dresses. The woman I spoke with on the phone was rude, cut me off, and had a terrible attitude. I will not be returning to this location or any other David's Bridal. I now know the reason why so many of them are going out of business. Hopefully this one is next. I cannot believe how much their customer service has declined. Disappointed. read more

This place is so dirty. The floors, the dressing rooms, and the merchandise. I feel like I need to go home and shower after trying on the stained, ripped, and dirty bridesmaid dresses. The service was also awful..I had to keep going and finding someone to help me. All I needed to do was try on the style, confirm measurements, and order a bridesmaid dress. It should have been a quick in and out, but it turned into a fiasco that only put me in a bad mood. There are so many other locations..it'd probably be worth it to try one of those for the overpriced chain experience that is David's Bridal. read more

I came here with my sister to look for her wedding dress. This was the second David's Bridal we went to in the Detroit area. Everything about this place was exponentially better than the previous place and what I expected our experience to be. Everything about this David's Bridal was larger. Larger building, larger fitting rooms, larger collection of dresses. The place was laid out in different sections and was organized in a logical manner that flowed well. The fitting room was enormous. It allowed for multiple large parties to be present concurrently without intruding on other parties. The aesthetic of this place was modern and sleek. It felt like we were in a nice designer dress shop. The lighting was better, particularly in the fitting room! Lighting is everything! My sister ordered her dress few days after Thanksgiving. Flash forward 3 weeks, the dress is in, months before we expected. This probably happens seldomly but we are thankful my sister's dress came in super early! The customer service at this place...let me tell you about Anju, the lovely woman who helped us. Anju is like a wedding dress whisperer. We came in feeling a little flustered and discouraged but that turned around the minute we got to this location. We had an appointment and Anju was on time, greeted us right on the dot. She helped my sister try on a ridiculous amount of dresses. She was quick and took time to understand my sister's taste. She brought multiple dresses, made suggestions in a methodical manner that assisted in the process of elimination. She guided my sister through her decision-making process, simplifying it and stripping it down to basics. She was straight to the point and balanced it by encouraging emotions. At the end, my sister said yes to her dress, thanks to Anju and her expertise. Anju is the exact person I would want to help me pick out my own wedding dress. read more

Huge huge HUGE shout out to the staff at David's Bridal today. Jeremiah greeted me and made me feel very welcomed. I let him know that I had a bad experience at another location and he assured me that today would be different, and it sure was. I met with Mercedes and I explained I was on a tight budget and told her my money limit. She assured me I can look gorgeous in a budget dress. Mercedes stayed true to her word and only pulled out dresses that were under my budget. Seriously, huge shout out to her because she was amazing. I came by myself because I just wanted a dress that I liked instead of 10 other opinions. However, all of the staff members kept peeking around the corner and pointing out what they liked and didn't like regarding the fit, which coming from professionals is much better than a friend who doesn't like a dress only because she hates lace. I never thought I'd get emotional in my dress, but my eyes did well up and I told them it was the one. If you're looking for wedding dresses, please make the drive to this location. I live way north and made the hike down and I'm so glad I did. Thank you so much Mercedes! read more

I went to David's Bridal for my wedding dress. The staff was amazing. I did not feel rushed; I was provided plenty of dresses in my budget plus a few others that caught my eye. Jensine did my alterations and she was wonderful to work with. The dress looks amazing. From start to finish it was a pleasurable experience; everyone was very nice to work with. read more

I had an appointment on 1/12/19 and my stylist Shana was great. She was really friendly, welcomed all of my guest, helped me pick out dresses and was very patient with me because I had never looked at or tried on a wedding dress before. When I did pick my dress, I liked that they incorporated some of the things I have seen on TV and wished me well in my new marriage. Everyone in this is store was super cool, I will definitely shop here again for my mom's dress and any formal events that I am attending in the future. read more

I just had the most amazing experience with Ivy. She was insanely patient and as sweet as can be. We were allowed to browse the dresses first and try on as many as I'd like. She provided shoes, bra and slip to make everything as realistic as possible. We had a tight timeframe that she was more than accommodating to and took the time to get to know what look I was hoping to achieve through questions and dress fitting critiques. I cannot express what a fantastic job she did. read more

The staff was amazing! Everyone was polite & helpful. My order was perfect. I appreciated that everyone was wearing a mask! read more

Just updating, because despite the responses on social media and yelp from David's Bridal appearing as if they're trying to help, they didn't. They did eventually refund the dress, and gave me the incorrect dress free of charge, but ultimately I ended up wearing the wrong bridesmaid dress. It's shocking that a company this large could not remedy the situation. read more

I was floored at how appalled the staff was when we decided to peruse the "Special Occasion" dresses vs the bridesmaid dresses. Then, our consultant had ME look up a sku # for her on my phone instead of doing it on her computer only to tell me she MIGHT be able to call and ask around if other stores had a dress we liked. As we tried on a dress style we liked, a different consultant came over no less than 3 times to take it for her own customers. Completely unprofessional and rushed. We walked out knowing we were not spending a dollar there. read more

My friends wedding was yesterday, she looked absolutely beautiful but not only did David's bridal give her a HELL of a time with her alterations being that they quite literally fucked up her dress so badly A WEEK before her wedding. She was stressed out the entire week and not only that we got to the wedding and they told us they steamed and wrapped the veil but when we pulled it out of the bag we noticed not an inch was straight. And the mesh was coming off of her hair piece. This was a horrible experience these last two weeks and would never recommend this place to my worst enemy read more

Very poor experience. Susan (Our consultant) was very pushy, and didn't even try to tell the customer pushing me to be faster just to get the dress I'd been trying on. Closer to the end of my mom's visit for me and her other bridesmaids, our consultant, Susan had walked in on me, a minor in my fitting room. Would definitely NOT come back, and for SURE walked out empty handed. I would also not recommend shopping here ever again, despite their many choices. We had gone to look at their special occasion dresses, since some had caught our eyes. A staff member had come up and told us we were "Going rogue" as if she believed we weren't supposed to be there interest wise. read more

What's the point of making an appointment if nobody at the store will do anything to assist customers? I arrived at 1:20 for my 1:30 appointment and after checking in, the man at the front desk vaguely pointed and said "the dresses are over there." Nobody helped me look through or carry the dresses and when I finally found a salesperson, she took 10-15 minutes to come back empty handed and said they didn't have anything in a size 10 or 12. She disappeared again and came back with something in a size 8 before disappearing again. She then came back and said she was going on lunch and another person would help me! The other person eventually brought back a dress but it wasn't what I was hoping to find. After she wandered away I decided to leave -- and I passed her chatting with a coworker and not looking in the racks for dresses. Definitely walked out empty handed and I'm not going to buy anything or even order online from this place. What a waste of time. read more

1. Consultants assist two brides at a time. 2. Called and made an appointment for two days away. Received a text appointment confirmation for 8 months later. 3. When calling to make an appointment they do not specify the window of time you're allotted. Be prepared, 40 minutes in for them to end your appointment - dress found or not. (The manager stated when you make an appointment online it states that. Not helpful if you call to schedule.) 4. Be prepared to spend time waiting to try on dresses if someone else has similar taste. Keep in mind, your allotted time ends when it ends. 5. Sales staff are human. Ours seemed to write my daughter off, perhaps it was because they did not have a dress similar to what she was requesting. Our sales person would have gained points had she said that. 6. I submitted a request on my review of our shopping experience from David's Bridal and asked for a call from the manager. I received a call the next morning, first thing. The woman has no empathy and called with a predetermined option. 7. Our experience-came in excited to find THE dress and make memories. Rather, we left upset, frustrated and hurt. The other bride our sales person had - was there before we were, and was still working through picking her dress. That young bride received a totally different experience from our shared sales person. Like any experience in life, it's a gamble when you select a business to work with. People are human. Unfortunately for my daughter- we received the side of our sales person who seemed to make a decision that we were not worth her time. Mind you, we are college educated and clean dressed. I would have given a one star review, however the manager did call in a timely fashion. read more

Ordered shoes because in-store shoes were slightly stained. Told they would be in within a couple of months but arrived in 2 weeks. Went to the store to pick them up and they too were stained. Re-ordered them, and told a couple of months. A week later we're told they were in. These too had a stain on the ivory colored shoes. Asked for the Manager who showed no compassion whatsoever or never offered to re-order stating they all the shoes are new. These were shoes that came from others stores that tried on by others and stained! I understand that ivory colored shoes may get a stain but if I'm paying full price it better be my stain! Never will go to this store again! read more

My family and I had an amazing experience! I would love to thank Carolyn (I hope I spelled your name right) for helping my mother find the perfect dress and our dresses in two hours! The staff and, especially, Carolyn has made this experience one of a kind! Thank you, Carolyn! Hope to see you soon for another special occasion read more

When I first walked into David's in Novi I was told I would need an appointment to try anything on. That made sense and I was totally fine with it. When I came back for my appointment, the experience was pretty mediocre. I was hoping for more insight from the consultant as I've never shopped for wedding dresses before, but I did find a dress I loved. After the initial appointment, I never had a good experience at David's. They have around 30 dressing rooms on the sales floor, but their alterations department is a back room with three small fitting rooms with curtains that I never could get closed all the way. When I came in to pick my dress up, no one was available to help me try it on to check the fit or to write up alterations. I was rushed out of the back fitting rooms and then ignored. I was frustrated to the point of tears by the time I left. When I came back months later (with an appointment) for a fitting it was a similar experience. They just dropped me in the back and I had to come out on the sales floor and try to find someone to help mark the dress for alterations. Again, I was hoping for a little more insight on how the dress should fit, but wasn't given any. David's did not call to tell me my dress was back from alterations. Maybe that's not part of their policy, but it did seem strange. When I came in for a final fitting, I wanted to purchase accessories for my wedding day. They had double booked my fitting appointment, so I had to wander around trying to guess what I was looking for and where it would be located. I eventually found a veil to purchase, but when I got to the front register the sales lady took her time wrapping up on the computer and asking if she could help me. When she asked who had helped me, I told her no one. She had no comment for that. I remember being extremely disappointed that all I wanted was to give the store some money for bridal accessories but no one was willing to help me. Overall, I do wish I had shopped elsewhere. I don't understand why you have an attentive consultant while picking a dress, but once it's paid for you are left to fend for yourself. Why make an appointment if no one is available to help you or to even pretend to care about your experience? The initial shopping experience was okay, but once I picked a dress my experiences were terrible every single time I came into the store. read more

Love the novi shop!! Had the best experience always greeted when I walk in, went there almost a year ago and Destinee helped me find my wedding dress, was patient with me with the look I was going for I think I tried on 30+ dresses. I came back because of my experience there, to shop for a dress to wear to a friends wedding, yet again Destinee was there came up to me and remembered exactly who I was!! And the details of my wedding dress, even the dresses I picked out for my bridesmaids. And asked to see pictures of my wedding, and helped me try on another 18 dresses to find the right one for my body type. If I ever need a dress for a special occasion I will be going back and asking for Destinee to help me! I'll even call ahead of time to make sure she's there when I get there. She gets my body and exactly what colors look good with my skin tone! Hands down one of the best customer service I've ever had. If she's with the company you'll have me as a customer for life!! read more