Daylight subcontracts SMT to do the physical delivery here in San Antonio. I received the documentation that the delivery will take place in one day at a given date BUT it didnt happen. The last customer service person I spoke with at Daylight is rude and unprofessional. She does not understand the fact that the delivery should have been Thursday that week and she wants us to wait the following Monday. And we already slept on the floor on our first night at our new home in SA. It was a hell of calling back and forth just to get your stuffs you already paid for. Never again. And yes - not highly recommended either. read more

Daylight Transport - Daylight first delivery to my house via SMT. The palletes fell on one side. Just figure out what happened to my fragiles. - Shipping Centers Near Me - Cypress, California

Never use daylight transport Save you money. You will get what you paid for or more. I gave the delivery order for my one pallet for pick up. They picked up the wrong freight, and they kept on saying my pallet was picked up. Also, I even mentioned the shipper site close at 4PM, and the driver got there 4PM and security guard did not let him in. Therefore, I have to pay weekend storage charge. If you are using daylight transport, good luck. I am never using daylight. read more

Well they had initially had Friday down for delivery and then called to schedule it for Monday between 10 and 2. Come 2:30 I contacted dispatch whom noted they were in the area. Finally at 3:30 the driver shows up to make a delivery on my end that only took 15 minutes to drop and go. Seams there is a complete disconnect in timing their deliveries which might be okay of businesses, but it controls the whole day for residential. read more

Once your freight has been picked up by the trucking company, do not call Daylight if you need real information. Find out who the trucking company is and call them because Daylight is clueless. God forbid if you have to change something, like to pick up your freight at the terminal. read more

I been using this company and shipped about 50 times until one shipment been totally ruined. but they find all kinds of excuse to refuse the claim, for a $5000 tabletop they just agree to pay $192. will never use it again. read more

Fantastic experience with Daylight! Thank you for moving my machine from Massachusetts to California!

I had one of their vehicles strike my car during a delivery, driver did not mention as I was not home.. neighbor informed me that they witnessed. After confronting driver he apologized and connected me with manger who then asked for photos. Then after no response for a few days he says now driver denies he did it and won't take responsibility. I'll go through my insurance and Yada yada... but wow. What a unprofessional company, karma is a bitch read more

I've used Daylight Transport once so far, and my experience has been outstanding. My sales person was Steve Olcomendy. His excellent communication skills and great customer service made my experience exceptional. I have friends and family in the Houston area, after Hurricane Harvey hit, I had the idea to reach out to all my friends in my running club out here in California to see if they had any clothes, shoes and essential items to donate to the victims. Like a snowball effect I ended up with 40 boxes of clothing, toiletry and other essentials items to ship out to South Main Baptist Church in Pasadena, TX. After making some phone calls I got in touch with Steve, he gave us an affordable rate and I proceeded with scheduling the delivery. The pick up driver was on time, and I was able to track the packages through an 800 number and via online portal. The deliveries were made in the time-frame we were promised and now the church is able to provide the donations to the victims that need it most. Thank you! read more

I don't leave reviews but I'll take the time to warn people, I absolutely would never ever recommend using daylight transport, I've called multiple numbers tried to get info on my package & will be on hold for 30 min at a time before giving up, I'm on hold as I write this it's been 12 minutes so far, I've called numbers in there sights that are no longer available like wow & then they send a link to create a profile to track you package but the page to do that is so horrible & glitchy you also need a access code that they did not provide me so how do I create a account to track my package & it's literally impossible to get anyone in the phone, I've sent multiple emails also, No DAYLIGHT TRANSPORT no no no no very bad very bad business Bad business bad busines bad business bad business!!!! read more

Stay away from these folks. Constant missed delivery dates, call on shipments and get unprofessional response and can't seem to find shipments half the time. If you want your goods on time and within their established transit times you will be very disappointed. Extremely poor customer service and shipment commitments not achieved. Use at your own risk. You may be explaining the issue to your customers, not good. read more

Extremely rude truck driver leaving my merchandise in the middle of the shopping center parking lot. Even had the audacity to make bad remarks in Spanish. I would never use this company again. read more

I want to tell you about the honesty or lack of honesty and integrity of this company. A metal bracket fell off of the trailer of one of there trucks and broke my windshield. I had a witness to the event. The claims manager basically told me that it was my word against theirs even though I had a witness. They stated that unless I had video footage of this incident, they will not even pay my deductible of $250. Now I am out this money based off of there below standard equipment. If they are willing to screw a person over $250 imagine how they will screw you as a customer. I would not do business with a company like this that has no integrity. Look at the others review scores which are low and understand that in my opinion and experience dealing with them. You are dealing with a horrible company. I would give them minus stars if it were possible to give less than one star. read more

I am very disappointed in this company. I was suppose to have a delivery on Monday, 2/27/23 between 8:00-5:00 according to the tracking information. The company that I purchased from said Daylight would text me or call to set up a specific delivery window. I did not receive a text, call, or an email so I call Daylight Transportation and the lady on the phone apologized and said they were suppose to call and did not so she requested they give me the call in a few minutes to set up delivery for the next day. Still no call so I wait to the next morning, Tuesday, and call them around 10:30 am and the lady said they would deliver between 1:00 and 2:00. I said that would be difficult for me to be home but I would definitely make it happen. So I was home waiting with no call or text until 3:00. I call again and the lady apologizes and puts me on hold to call dispatch. When she returned she sounded very nervous and states the driver had a family emergency and returned the truck to the warehouse and there was nobody there to drive and deliver to me. I guess I would never have known this if I had not called. Really I do not know if the info given was true or not given her nervous way of communicating with me. So I have to call again in the morning to see what time they plan to deliver and she said I would be priority. Every customer should always be given priority. Call us! Don't have us call you. Let me know without me calling you and I would receive the info much better. I am inconvenienced for at least 3 days now. I needed my delivery on Monday and now I have to pray it is delivered on Wednesday. While the ladies on the phone were nice, I still must say that the customer service is lacking tremendously. read more

Ida was very thorough and pleasant on setting up shipment and emailed me the bol. Great to work with.

A FULLY INSURED treadmill was shipped to me and arrived on a pallet, wrapped in black. Looked good on the outside. When I opened the wrapping, I found it had been dropped on the upright and all the plastic parts broken, the front upright frame tweaked and wood embedded into the treadmill front braces. Interestingly, there was no front wood panel when it arrived, so I suspect that the shipping Company dropped it, removed the wood and continued to ship it (leaving the wood embedded into the front brace). I contacted them within 30 MINUTES of delivery, provided many photos and nearly 2 months later, they rejected the claim. They are hiding behind I signed the form when the delivery guy put it in my garage, despite it being CONCEALED damage. This is a shameful practice and nearly 60 days after delivery, the treadmill sits in my garage still attached to the crate base. I remind you again, this was a FULLY INSURED shipment from the merchant. SHAMEFUL Company and would strongly advise against using DAYLIGHT transport. read more

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Sherlette @ Daylight was diligent and helpful. I spend my day dealing with shipping carriers, and Daylight is by far the easiest to work with. read more

As a Logistics Center Manager I ship product all over the country, Daylight has been my favorite carrier for years, on time pick ups & deliveries, competitive prices, awesome customer service and their transit times are always the best. I am really thankful to John, Candy, Kim, Edwin; they are always willing to help and have make my job much easier. Thank you guys, hundreds of shipments delivered on time means hundreds of customers satisfied!! read more

I didn't select this company and would recommend that no one ever use them. Our shipment from California to Florida is now four days late and they missed yet another delivery opportunity. No recourse, no concern and no communication. I have had to follow up every step of the way. read more

This company give me a wrong quote, they changed the class after the pickup and charge me $200 extra, not going to use their services. Not recommend read more

The website still needs more work but they have added quote history. I still have to create a pick up request for every shipment since it won't let me go straight from the quote to BOL. Still waiting on the automatic pro!!! read more

I scheduled a pickup from Tennessee to California. This was my first and last experience with this company. Unfortunately, they failed to uphold their end of the bargain and although they promised a 5 day delivery, they never even managed to arrive to pickup my pallets. After 3 failed pickups, I went with another company. I don't know if this is a prominent issue with "consolidated" carriers or just Daylight, but I will never use them again and avoid booking anything with them when I go through a broker. read more

Was told my stuff would be delivered on Feb. 13 for sure by the 14th. It never showed up contacted customer service was told i was given wrong info. It will be there on the 20th. Now on the 19th i am being told it may not be delivered until the 23rd. Left several voice mails for the manager and they are not being returned. read more

I ordered a bike from CA. It made it to Orlando 4 days ago... a little over an hour from Tampa. I have been waiting. I get a call from Nadine, saying it will be delivered tomorrow. So five days I wait for a bike that's been sitting a little over an hour away, do not use this company . So basically 10 days total. read more

Had a horrible experience with Daylight Transport today. They were bringing in a big shipment to my store, and when their truck got here, they went to get ice cream before even giving me my shipment! Then as I was signing the paper, a worker started guilt tripping me, claiming that they waited for me to show up for an hour (which doesn't make sense because I got there at my usual opening time, 11:00am, and they weren't there when I arrived). When they finally got my shipment out of the truck, they literally left it IN THE STREET and drove away. It was too heavy to bring in all at once - it was a palette with seven large boxes on top - so I had to ask around for assistance with it! I seriously hope this isn't how Daylight Transport treats all of their customers!!! read more

I used this company two times for my deliveries but i won't be using anymore. Here is what happened : I did use them for a delivery to NY through my worldwide express account which was fine. Last week I used them second time to deliver something to Tennessee to my client. I paid more to use them because they said they can deliver it in 3 days which they did. Shipment arrived at Nashville last Friday but customer didn't get a call to set up an appointment on Monday so she called me to see what's going on and I told her to call them on Tuesday. They told her that it was transferred to some other company and they can't deliver it till next Wednesday so shipment will sit in warehouse around 10 days!!!! My customer can't wait for it and she said I want to pick it up from their service center, please set it up for me. I called worldwide express customer service to set this up but they called me to approve charges for $55 because my customer wants to pick up at warehouse !!!!!! I was like WHAT!!!!! Is it a joke ???? We will do their job to avoid being late on project and they want extra $55 for this. It's really shady business tactic. How you guys don't feel shame to ask more money for this ????? What kind of business policy is this ??? It's my last time I'm using your company and will tell all my fiends to never use it again. !!!! STAY FAR FAR AWAY!!!! read more

after using daylight transport the first time i was vwery pleased with the service. the second time there was a bit of a problem on the delivery date that was told to me and the actual delivery date. after speaking to paulette she was able to rectify the problem and have my items delivered in a reasonable time.. she was a pleasure to work with . i would recommend daylight in the future . read more

My wife and I ordered a loftbed/desk combination from back east and Daylight was hired by the bedmaker to deliver it. We were told on a Tuesday that it was sitting at a local distribution center and that it could be delivered on Thursday or Friday. We opted for Friday, I took the day off to receive it and lined someone up to put it together on Saturday. At 1:00 pm Friday we got a call from Atech Warehousing and Distribution, a partner of Daylight, saying that they were engaged to deliver it to us from Daylight's distribution center, but weren't going to be doing so on Friday because they received it too late. They said they "don't do same day deliveries" but were located about an hour away (in Santa Rosa, CA) and so we could pick it up ourselves if we wanted to -- but otherwise we'd need to wait until next week. I explained how we had everything lined up to get it today and, given that there were a few hours left in the business day, asked why there isn't some way to get it down to us. The answer was essentially "tough luck". I then called a customer service person at Daylight for help because I didn't want to take another day off and have to rearrange things with the person who was going to put it together. She was very pleasant, she said she'd need to look into it, did so by calling Atech, and then called me back saying that Atech wouldn't make any exceptions. I didn't fault her much; I sensed that she did what she could with the power and tools that she had at her disposal. I then did a quick internet search and was able to find a phone number for someone more senior at Daylight. I left him a message explaining the situation and within in an hour he called back saying he was going to try to find a solution. An hour or so after that he called saying that he found the solution: he actually engaged an independent contractor especially for us to pick it up and deliver it. That is how you do business! read more

This is hands down the worst company I've dealt with. Rude and full of nothing but excuses.

Promised myself to never ever use DT - I have kept that promise. They 'rolled' a shipment in NM worth $25K - they offered us $2500 dollars - we received 50% of the shipment back to us completely shattered. I am surprised they are still in business.................. read more

I wish I can give them 0 stars, if you looking for a problem and the headache this is the company goes to... we have over 12k differences from what we get quoted on what we get the charge. they will blame you for not keeping the quote references so many mistakes on their invoices. they are worst shipping company to work with. Malika from accounting thinks she can bully you and get the payment. stay away if you're good.!!!! read more

How can such a company be in business??? I have a $10,000.00 item being shipped with this company. It was picked up on a Friday morning and was told by customer service rep (after I called them to get a tracking number) the following Monday that my package would be delivered by Wednesday 4:30 pm. I took off work waiting for shipper to call with expected time. No call... I called their office and they couldn't find my package! Come to find out it had been sitting in a warehouse for 6 days in the same city it was picked up from! NJ to NC... Thursday I was told it was picked up and heading to NC finally and expect delivery Friday. Ok I take Friday off work.... Call customer service and now its sitting 3hrs away on the other end of the State and not to be delivered until Monday! I called back to speak to a Supervisor and they put me to his voicemail and still haven't heard back. Im only 8 hrs from NJ and this package is taking over 10 days to get here and I would NOT NOT NOT NOT recommend this company to haul a damn thing! WORST EVER!!!!!!!!!!!!!!!! I might be lucky to get my package Monday I really don't know at this point. Please don't use them and GOOD LUCK if you do!!!!!!!! read more

DO NOT USE DAYLIGHT TRANSPORT!! They lost my $900 package and gave it to someone else, it's taken them over a week and a half to fix it (at the time of writing this I still don't have it) and they just told me that it's going to be opened when I receive it (because someone else received it) none of them care about their jobs or their customers. Please, do yourself a favor and use somebody else. Absolutely horrible. read more

Called several days ahead of scheduled delivery to update phone number. Delivery day comes and I do not hear from anyone, call midway through the day, the person days prior never updated the phone number, waited 11 hours no truck ever shows up....call the next day and am told by the customer care person that the driver said delivery was refused, and they said the person who refused the shipment did not know who I was......I am the property manager for the entire complex EVERYONE knows who I am! Driver never showed made up the refusal.....still waiting for my shipment and I am now being told that it has to be rescheduled by the company that shipped. read more

super hostile delivery guy. tried arguing with me any where he could. even tried to tell me I'm not allowed to inspect the package that was to be delivered. continued to argue with me anywhere he could. I hope to NEVER deal with this company and their driver again. read more

Terrible communication. Got a message to schedule a delivery but when I tried to call the person back, they didn't answer their phone for three days. I called 6 times over that time and left 6 messages but they never got back to me. I will be contacting my supplier to request they never use Daylight Transport for any orders in the future. read more

Worst delivery service. Getting paid to deliver a product & this guy is complaining about needing help & making rude face expressions. Workers need to learn that you're getting paid to deliver in meaning you must deliver the product! That's your job! Making people work for you & making it easier for you, pathetic. Do not recommend this place. read more

3rd attempt to deal with this company. Took booking on 5/16 with a scheduled pick up the same day, given original delivery date of 21 May. They just called me and arranged an appointment for 23 May. When I questioned why they took booking based on certain dates then never keep to these dates, the girl laughed at me. Then told me the shipment picked up 4 days late I should have learned from my previous dealings with them, but I was assured this would never happen again It certainly will never happen to us again........Never using Daylight Transport again. read more

This is the most unprofessional trucking companies I've encountered. They give nothing but excuses for late shipments and never call you to let you know, you have to call them repeatedly. Avoid! read more

Not sure how this shady company even has 2 stars, so I will lower it even more. Very deceptive and shady when it comes to "REWEIGHING" and "REMEASURING" a pallet. Shipped a pallet that was 74" long and was told the remeasure was 81.5"!!! HOW DOES A PALLET "GROW" 7.5"???? I know what I shipped and have other pallets just like it. Then they claim the weight was off by over 100 lbs. I ship on CERTIFIED SCALES!! WHEN WAS THE LAST TIME "YOURS" WERE CHECKED??? VERY DISHONEST and SHADY to say the least. They think they are getting and extra $170 from me, but guess what, I am ONLY PAYING WHAT WAS QUOTED AND THEY CAN EAT THE REST!!! read more

My company has used Daylight Transport several times now and we are very happy to have found them. Customer service and our drivers have always been very helpful, our shipments arrive on time, and the prices are GREAT! read more