Purchased a car and was told that several things would be mailed to us...to j close our loan documents, gas card and free oil change. We were also told that we could cancel the extended warranty that we had selected. 6 weeks later and over dozens of calls and emails, we still do not have the loan documents, cancellation of the warranty, gas card or oil change. Avoid this place!!! They make promises with zero intent of follow through. read more

For the second time this service department has overcharged on service to my 21 miata. Service advisor Erica Cruz is a thief. Stay away from her at all costs. read more

I bought a car from out of state (outside Florida). The people at the dealership acted like they had never sold a car before. It took 2.5 weeks to get through the purchase. We were told the financing options would be presented to us as soon as they ran our credit - they were not. We were told we had to prove we had insurance on the car before they would talk to us about financing - which was not true and we refused. When we did get to the financing part, it took 3 hours because every time someone else that was physically at the dealership farted or coughed, Alison had to deal with them first. She never presented options to us - instead, she asked us what we wanted and then went through with finding a funding source. When the car arrived, it was clear the dealership didn't lift a finger to prepare the car - it had paint all over the windows (sales "warranty" advertising - paint/shoe polish....whatever they use), stickers on the windows, and NO temp tag so we couldn't drive the car. We had to wait two days to get the temp tag, and a copy of the financing paperwork (1.5 weeks after we signed). The when I turned on the car - warning lights galore. I just got off the phone with one of the managers and she informs me that "software updates must be needed so take it to my local mazda dealer".....and that software updates are required every 5000 miles.....like a computer on wheels. Great - I didn't know this was a REQUIREMENT for owning this car. I wouldn't have bought it. Her big "sacrifice" to me, for the problems I'm experiencing is she will pay to have the car detailed. Meanwhile, they sold me a lemon - functions in the car are not working - safety systems; the cell phone charger doesn't work, no blindspot monitoring. AVOID THIS DEALERSHIP. THEY DON'T KNOW WHAT THEY ARE DOING AND THEY DON'T GIVE A CRAP ABOUT SERVING CUSTOMERS SPENDING 10'S OF THOUSANDS OF DOLLARS. DISHONEST, RUDE, LACKING IN BASIC MANNERS AND COMMON SENSE, CAN'T EVEN DO THE MOST BASIC CAR SALES ELEMENTS LIKE PUTTING A TEMP TAG ON A CAR AND CLEANING IT UP BEFORE THE CUSTOMER GETS IT. read more

After weeks of negotiation behind a car and finalizing on a price, this store sold the car I was scheduled to buy to someone else for more money. Nice guy but bad ethics. read more

I am totally disappointed in my purchase experience and follow up with Daytona Mazda, I was told many lies by both Cat Garrity our sales person, The internet person Trent and a couple guys that called themselves managers... Its been thirty yes thirty days and I still do not have the registration, This is after numerous unreturned phone calls and excuses and lies.. I will never step foot on Daytona Mazda lot again.. All I can say is Buyer Beware! read more

Worse car buying experience I have ever had in my life. Found what I thought was a great jeep on 7/29/23 (Saturday). Took it for a ride around the block and noticed that both front directional were not working and is did not have a plate bracket. Made an offer on the Jeep and stuck around for about three hours for paperwork to be done but before all this made them aware about the plate bracket. Upon completing the paperwork found out no one had found the plate holder and put it on. After waiting about another two hours they ended up tie wrapping my plate to my spare tire and I was told to call back on Monday the 30th to make an appointment with the service department. Called Monday and was told to drop it off Friday Aug. 6th for service at 9:00AM. Since we live in Apopka I told them I would drop it off Thursday night with the list of things to be done. Then on Friday I get a call from Mike in service and was told that they had only agreed to fix the turn signals and plate bracket and not look at the ABS and Traction lights that came on with my trip home. I stated that there is no way I would have spent $28,000 on a vehicle that needed all that work. (not to mention the $80 headlights I had to replace since one was out and only sold in sets). Mike called me back and said he got the OK to do the work but it could not be picked up on Saturday. Called Mike on Monday the 7th for an update and was told he did not have one for me. I explained that I needed the car for work as I was told they did not have a loaner and was told he would call back with an update. No call Monday so I call in at 10:00 Tuesday and when asked my name was told he was busy with a customer and would call back. SUPRISE No call. When I call back getting very irate I am told once again he was with a customer. Before I get a ride to the site and go ballistic my wife calls and is told there is no one who can speak with her. After my salesman D calls me back and now all of a sudden they have a loaner (That I don't want). I tell D I want to speak to service not sales. At this point I get a call from D's boss telling me they will deliver the loaner to Apopka. I ask. If you guys can't fix this why don't you just take it next door to the Jeep dealer and have them service it? (crickets) As of right now I am just trying to get the jeep back and get it fixed but STILL have not received a call from service. They advertise that the have a lifetime warranty on all new Mazda's sold. I feel bad for any poor sap that needs service in his lifetime read more

Surprise, surprise....the car broke down again, same problem! Called Maza customer service this time. Found out they do give cars for repairs done under warranty... Just another lie we caught these people telling. Again almost 2 weeks to get the car fixed. We actually had Mazda come out to inspect the work this time and it checked out and the car is running well. Kudos to the woman who is now the customer liaison, I could tell she was actually embarrassed about what was happening but at least she did try. read more

Not happy that a sales representative would try and charge me more then what the car is actually listed as.

Go buy a car! Ask for Caleb. He is so nice and even answers my messages when it something bout a Mazda the booklet could probably tell me

I live between new smyrna beach and ft lauderdale and bought a new Mazda cx-5 in ft lauderdale . Literally the worst experience I had in a car purchase. Then had service there it was just as bad. Tried another dealership in ft lauderdale service just horrible again left stranded on a holiday weekend for warranty repair as they didn't have enough rentals . I gave up on s Florida for getting customer service. I then said I might as well try my luck in Daytona. I cannot say enough about the entire staff working as a team. My rep was busy but the other service advisor said she would get me started and quickly took my info to get the ball rolling. I have now had 2 services on my car here and both times were literally flawless. Last service 4/6/2015.They set the standard in treating customers the way they should be treated. Dependable, friendly, price was what they said. And even vacuumed and washed my car. I will now always just schedule my service here always,kudos to the entire service team contact with 5 people all deserve 5 stars. I now will just buy my new car here next time as well. Finally, customer service! read more

Chris Bice will take care of you. Every detail. I have purchased two cars from him and he has not missed a beat. There where times (due to my fault) that Chris could have taken advantage of the situation and made more money off of me and he would have been correct but he did not. I will buy my cars from Chris as long as he is selling them. I told him that if he starts selling 76 Gremlins I will be buying one from him. I am a beyond very happy cust. While I am not completely insane I am aware that Mazda made money from the car I purchased. The thing is that I (being the cust) walk away feeling good about the encounter and Mazda continues to take care of me (as Chris always has) after the deal then it does nothing but benefits the car dealership. While I do not know the rest of the sales staff at this dealership I can say that if Chris is involved with the deal then you can relax a little. read more

Jen, my online sales woman was nice while trying to sell me a car. She promised me a price that would get me within my monthly payment limit but I got to the dealership and the finance guy I worked with was such an ass. No customer service skills whatsoever. He played some golf game while talking to me and crunching numbers not to mention, he smelled so badly of smoke that when I left I did too and now my car smells of smoke and I don't even smoke!!!! To top it all off, I bought the car and turned the heat on the next day only to have the vents MELT!! I text Jen and emailed the manager they told me we sell cars as is. Excuse me?! It's under warranty and only has 9,000 miles. I'm currently at the dealership hoping the vent covers weren't after market so my brand new car can be fixed. Not happy at all. Do not buy from this scamming place!!!! read more

We just purchased a CX9 and are very pleased with the whole process. Steve helped us in the choice and price negotiating and Chris with the financing. Both were professional and efficient so the process was not too time consuming. This is not our first vehicle purchased from Toyota Mazda nor will it be our last. read more

I went to Daytona Mazda, based on the advise of a friend, who told me that Christopher Bice was the man to see if I wanted to get a good deal on a new car. I went there not expecting any good news because being a person with less that spectacular credit, I didn't expect that any bank would finance me. However, Chris somehow was able to part the waters and make a miracle happen because I was able to leave there with a brand new Mazda2. I was surprised and exciting that Chris worked harder than any sales person I knew in order to make a deal happen. I would confidently recommend that you go to Daytona Mazda and specifically see Chris Bice if you are looking for the hardest working man in the car business. It may be a cliche, but Chris will not rest till he puts you behind the wheel of a new car. I know cause he did it for me. read more

After spending two and a half days online and over-the-phone with this dealership I decide on a 2017 Nissan Juke SV that they have advertised on their website as well a larger website. When all is said and done I decided I wanted the car and went through all the paperwork and was approved. But once I drove from Jacksonville to Daytona they try to bait and switch me with a Nissan Juke base model. Then they tried to convince me that the one that I was looking at online was the base model. But I had saved all of the photographs and the screenshots that I had taken and then I went back to their website where it still listed as an SV with a moonroof sunroof turbo engine but instead it was a base unit it had no get-up-and-go no turbo no sunroof. So we're just driving it and I say to her spring has no Giddy Up and Go there's something wrong with the turbo she says this car doesn't have a turbo I said then it is not an SV and I looked up and sure enough no sunroof. She then went on to tell me that the SV did not have a sunroof or a turbo. Bottom line they tried to pull a bait-and-switch false advertising. Don't buy from this dealership do not trust them no matter how trusting they may appear this was not the first issue but I wanted the vehicle if it was what they said it was and so I ignored other red flags so I guess it's my own fault for trusting them. On top of all of that they did not offer one apology or try to help me get into another car after me driving all the way from Jacksonville and I'm a cancer patient. And they knew that. So I wasted two days money driving there my energy and my time and my father's time it was a horrible horrible day and I was crying all the way back to Jacksonville. And I'm not like that I am not easy to trigger. Shop anywhere else but not here. read more

Want to shout out to this dealership for the great experience I had while purchasing a new 2020 CX-5 SUV. Trent Lerdo and Gary Coombs were knowledgeable, professional, patient and pleasant to work with. Everyone at the dealership were warm and welcoming. The facility is immaculate, attractive with comfortable amenities. In the event your car requires servicing, the waiting area is like a sumptuous hotel lobby. Also the CX5 is the highest rated compact SUV on consumer reports. read more

Bought a Mazda 3 here a month ago . So a few things about this dealership is that they do not answere emails . Wrote two emails after the sale asking for paperwork and navigation book. Have not heard a word and they promised that it would be mailed to me. So if your in the market for a Mazda and want to be ignored after the sale this is your place. Also the promises that are made means nothing to them. But on the positive side the sales man did go over the car operation quit well. But once they get your money forget about any communication with them read more

Purchased a CX-5 GTR from Daytona Mazda this past week. An excellent, unexpected experience. Our sales manager, Trent Lerdo was knowledgable, professional, and honest. During the sales process, the dealership owner, John Pandelos, came by to welcome us to the dealership and thank us for our business. This simple gesture speaks volumes about the experience you can expect. Our car was delivered as promised and we couldn't be happier. No pressure dealership. Highly recommend. read more

The service dept here has been nothing but helpful and kind. We just got back from vacation and thought we'd stop by and test drive the new CX 3. We rented a Ford Escape and love the extra room and since we were loyal to Mazda we went here first. We bought a (new) 2014 Mazda 2 a year ago and we were there to look at prices for fun, maybe see what our options were but not really ready for a purchase. They guy who helped us was brand new and knew nothing and we were very patient with him and he seemed to understand where we were coming from. His boss, on the other hand, was nothing short of a dick who thought that insulting us was a good way to make a sale, but I'm getting ahead of myself. The new kid told us up front that they needed sales badly and that he was sure they would come to a great deal with us since they were pushing sales right now, which only made us more willing to make a deal. We not only test drove the cx 3 but the cx 5 as well and this new kid was on the brink of a sale, he really won us over with his kindness and we made an honest effort to try and buy this car; cx 3. They pulled our credit, told us they would give us what we wanted for our car (we asked for $12-14k) and then they stabbed us in the back. Our Mazda 2 ($18,000) was discontinued last year since it was so popular and actually loosing Mazda money. When we bought ours we were told that for every Mazda-2 sale the company lost $2,000 but because they were so popular it was hard to phase them out. In 2015 they cut the 2 and started enhancing it into the CX-3. The 3 and the CX 3 are different cars. The 3 is a little bigger then the 2 and the CX 3 and CX 5 are crossovers, with the CX 9 being there SUV. (They also got rid of the CX 7, SUV crossover) Long story short, we wanted the CX 3 since it was basically a tricked out versions of our 2 and a little bigger with lots of bells & whistles. We fell in love with it and were really excited (and sad) to get a new car. Then our guy comes back and says ''good news, we have a deal for you. $35,000'' and we were horrified. The cx-3 is a $24,000 and we were offering our car as a trade-in. We were expecting to get $12-14k for our car, and even if they didnt come down from $24k, that would have still been a max price of $10-12k for the new car (with our car as a trade in to cut the cost). We basically told him to go take a hike and reminded him our car was brand new and we were told we'd get a good trade in value for it; even ford was willing to give us $10k for it. The next offer was a slap in the face; $24,000 down and $2,000 loan. WTF!?!? Meanwhile the guy has our keys in his pocket because the manager is supposed to go and look at our car to appraise it... He never bothered to even get the keys from this kids to do his dam job! We had to literally explain to this kid what ''$24,000 down'' meant... The kid thought that our offer was accepted and we'd get the car for $24,000 not realizing still that our car was not giving us a profit, let alone that we were very clear that we werent putting anything down for this new car, to then be told we had to put $24,000 down was horrifying. If we had $24,000 we wouldnt be taking out a loan!! So the kid goes away confused to talk to this manager again and we're pissed the hell off feeling like these guys are just crooks out to make a sale, feeling cheated and stepped on. The manager comes out wreaking of cigarettes and tells us that ''our car is worthless, a piece of crap, and that he is being gracious to us by offering to take it off of hands.'' We looked him dead in the eyes and told him ''not a chance, that our car is worth $12,000. He only ends up offering us $5,000 for it, with a $35,000 loan... so we still loose. $35k for a $24k car is insane as it is, but only giving us $5,000 for a $18,000 car that has a $12,000 value.....he was trying to make a triple profit off of us and it's insulting!! Sum up: We wanted to buy a $24,000 car and were told they were interested in making a sale, that they would lower this price to around $21 with no issues. We had a car to trade in, a 2014 worth $12,000. The total for our loan should have been around $12,000 but this a-hole was trying to get us to pay $35,000 AFTER our trade in. SCUM BAG! CROOKS!!! **********AVOID THIS PLACE*********** read more

Thank you Nick Mussard for quickly diagnosing and servicing my 2007 CX7.

Because a Mazda CX-9 was one of the cars I was interested in when it came time to buy a new vehicle, I went out to this dealership located at Daytona Auto Mall. I was quickly greeted by a salesman, Zach Jones, an enthusiastic guy who took me through the lot to check out an SUV I might be interested. After looking at several, my wife and I settled on a very nice CX-9 and have been very happy with it during the short time we have so far had it. Anyway, I appreciated the fact that Zach was not trying to pressure us into anything which is one thing that will cause me to walk out of a dealership. He was knowledgeable and efficient and interested in making sure we were happy with our purchase. I would recommend him to anyone interested in purchasing a Mazda. I hope that in the future I will be equally impressed with the service department! read more

The sales people here are knowledgable without being pushy. We were able to go on test drives and ask questions without feeling pressured to buy. We had Brittany as our sales associate, and she was very helpful with information and made the sale easy. read more

I brought my car in for service and was completely happy with the whole experience. Everyone I dealt with was very friendly. They made sure I was aware of everything that needed to be done and what could wait until my budget would allow. The waiting area has complimentary coffee, bottled water and snacks. Plus they have books for the kids. It was all around a great experience. read more

Came here looking for a crossover. Mike and Chris were very helpful and understanding. Mike likes to keep it fun in the nerve wrecking moment of buying the first new car. My sister essentially walked off the lot with a new ride. read more

got a call to pick up my car and everything was done car is great thanks to the service dept always in good hands when i bring my car in great staff and great service manager thanks read more

They are lucky I had to give them at least one star. To save myself time, I am going to simply copy and past the post i put on facebook. To all my friends in the Daytona Beach area : Be careful before doing business with Daytona Mazda and their service department. My car has been in their service department for the past three weeks. Over these three weeks I have had an incredibly hard time getting a hold of the lady that was dealing with my car, and when I was able to get into contact with her, she always seemed that she was too busy to answer my questions, wasn't ever really sure of the status of my car, and was not very friendly at all. At one point I was told that the part they ordered had just come in and that my car would be fixed by the following day, however by the end of that week they called me to tell me that the part was still on back order and they weren't sure when it would be in. Yes, that was three days after they told me that the part was in. Also, the staff must be encouraged to over charge and over sell things to their customers, in hopes that they would be able to rack the bill so high that the customers say screw it and buy a new car from them. I was contacted by a guy in the service department there and was told that they found another problem and it was going to be an additional $650, taking the grand total to almost $2,000, but then he told me that he had a friend in the sales department that would be able to get me into a new 2013 mazda. Thanks for the hook up bro, but your job is service, so how about you worry about fixing my car and not worry about the extra cash your buddy gives you if you get me to buy a car from him. Earlier today, I received a call from them telling me that my car would be done by 2 pm. By 3 pm I grew impatient and called to check the status, and was told that they would call me right back with it. At 4:45, I finally received the call back, stating my car was fixed and working fine, however as they were backing my car out of the bay they ran it into something and dinged up my door. They of course said they would fix it, but they would have to hold it for at least another day. When I grew upset because I need transportation, they said that they did not have any loaner cars for me to use. You are a car dealership! Let me use any of the 200 cars you have on the lot while you fix the car you screwed up. However, this dealership does not care about anything except for the cash money that goes into their wallet. And now, as I finish ranting, I state my goal. I intend to cost this dealership as much money as I possibly can by loss of business to them. Game on Daytona Mazda. read more

me and my wife were out car shopping, stopped here and after a miscommunication we were showed a vehicle of our liking. Dylan Santiago was our salesman. I recommend visiting Daytona Mazda they actually made our purchase easy and enjoyable. Thank you Dylan, Leah and Lance. I will be back. read more

Best dealership and car buying experience I've ever had. Ask for Chris Bice. He will take good care of you!

When I went to Daytona Mazda, I was frustrated with my car search. There aren't many dealerships that truly work hard to give you everything you need. Chris Bice, my salesman went far out of his way to make me feel comfortable buying my gently used 2008 Mazda Miata MX-5 hard top convertible. He drove it nearly 35 miles away from the dealership, to my mechanic just to give me the piece of mind that the car was reliable. The only thing it needed was some minor air-conditioning work which is going to be done for me tomorrow at no extra charge. I am in love with the car, and I feel confident that I got a great deal for it. Great car buying experience! read more

Dan Newth at Daytona Mazda was great to work with. He was honest, and up front (even comparing some other cars we were considering based upon his prior sales experience) and was the exact opposite of the awful car salesman stereotype. He wasn't pushy, and was able to find us a great incentive that allowed us to upgrade to the higher level of trim on the car. I would use him again next time I'm in the market. read more

William was very professional and did a wonderful job at helping me purchase my Mazda 3. This is the 4th Mazda my household has purchased in the past 12 months. I drove over an hour (Ocoee) for this deal. William helped me out by following me all the way back to Ocoee to help make this deal possible. Thank you for going beyond the call of duty William. I will keep you in mind when our daughter goes to purchase her next car (next month). read more

Fantastic car buying experience. Everybody is friendly knowledgeable and does the best they can to make sure you get the best deal possible. Ask for Chris Bice you wont be sorry read more

As always the service staff are prompt, friendly and very knowledgeable about my car. Thanks Daytona Mazda! Keep up the good work!

This dealership gives car salesman a bad rap. Buyer beware, have your own shop checkout the car your interested in before you buy. Unfortunately, I wasted 3 hours of my day! The 2014 VW beetle convertible was in an accident. read more

I got a service coupon via email and I Got my oil change in time promised and staff was very friendly. I will get my vehicle serviced there.

Well I can't say enough about the parts department personnel especially Randy and Don. Being from out of town and on vacation, I had my daughter's cx9 which needed an ignition knob which consists of two parts. My son-in-law had tried to fix it with epoxy and glued the good part with the broken one. Instead of selling me both pieces Randy pried apart the two and saved the more expensive piece to use again and saved me a lot of money. I would not hesitate to go there or recommend them again. I don't normally review except for extreme good or bad service. This is the former. read more

Just had the WORST experience at this dealership! First off, we were greeted by a sales associate and told him EXACTLY what we wanted and how we wanted to finance the vehicle. My boyfriend stated he was looking strictly for a lease and wanted to know first off if they had any leasing deals. The sales associate stated that he did not know but took us over to show us a CX-5 and a CX-3. How on earth can you work at a dealership and not know what they have going on?? My boyfriend had asked to test drive the CX-3 and the sales associate stated he was going to go inside to get the keys. After a few minutes, he came back out to the car with a man who identified himself as a "sales manager " who then proceeded to ask us to come inside instead of letting us test drive the vehicle we were interested in to see if we even liked it. We then go inside and the sales manager asked us again what we wanted to do in terms of financing and which vehicle we were interested in and writes it all down. He then tries to find out the payoff and it's literally taking way longer than it should. After he finally pulls up the payoff, he gives the information back to the original guy who greeted us and he then proceeds to ask for a third time what car we were interested in and what type of financing we wanted. They seriously wrote all of this stuff down!! How many times do they need to ask when it is right in front of their faces?! Then one of their co-workers asked him "you got any gum?" This guy was not even part of the other two who were "assisting" us! Every person that we have had contact with in this dealership was completely unprofessional and seemed like they couldn't retain any information. Not to mention, the sales associate who called for the payoff proceeded to tell me that the lady on the other end of the phone was "retarded" because she hung up on him?! Then some other associate comes over and asks us yet again what kind of car we were interested in and what type of financing we wanted...after sitting at this dealership for just about an hour, he then tells us there are no deals for leasing! Thanks for the quick answer Mazda folks! read more

I am soooo disappointed in Mazda Daytona Service Department. I spoke to a lady in the service department about taking my car in to have a diagnostic test done to my car and explained to her that i had taken my car in to AutoZone to run a diagnostic test and was getting a coil d malfunction and that i had taken it to City Tire to get fixed in which they did a horrible job and didnt fix the problem and told this lady that at this point i didnt trust them to take my car to them and asked her if their diagnostic test would be able to tell me where the problem was in my vehicle. She said they have better diagnostic equipment and that their machine would be able to tell me what was wrong with my car. This test cost me $94. I received a phone call saying that they had to be the bearer of bad news and that they hated for me to put anymore money into my car as it was not fixable and that it had major oil leaks that were not repairable. They said i needed a new car and that they could trade my car in and get me into a new one. Well this alone left a bad taste in my mouth. So then i took my car to my boyfriend's friend and he looked at my car and checked it. Low and behold it was an electrical problem (an easy fix) and also my oil leak was fixable!!! Never again will i ever buy a vehicle or take my car for diagnostic testing to Mazda! I am disputing the charge on my card and I expect the portion of money in cash i paid reimbursed to me as well!! read more

Bought a new car at the dealership today with Josh. Had a problem on the way home and he went out of his way to help us. Drove an hour to our home to exchange cars and went above and beyond to make sure my husband and I were satisfied. If this is the way a dealership handles their customers all of the time , I'm thrilled that I bought from them. Great job Daytona Mazda. Exceptional customer service Josh! read more

It was great experience.. Helpful people and wonderful service. Imapart from service, I like their complimentary car was too.. Diagnosed the problem easily on my CX5. read more