I recently purchased a vehicle from Daytona Mazda, part of the Daytona Auto Mall or Gary Yeoman's group of dealerships in Daytona Beach, FL. I was promised features on my car that were not delivered and I have received the run-around ever since. When I first went to Daytona Auto Mall I looked at many cars. I originally wanted to buy a used car but found that the ONE feature that I absolutely had to have, wasn't found on many of the used vehicles. When I went to Daytona Mazda I let the sales rep know immediately that I wanted a keyless entry system where I did not have to get my keys out to access the car. This was a feature I had on my current car and I knew that was the one thing I couldn't live without. He told me that the Mazda CX-5 came with this feature. I returned to the dealership 3 times, each time discussing this feature and was told that it would be on the car that I ordered. I put down a deposit for the vehicle (they pulled a car from another Mazda dealership). The last time that I went in to Daytona Mazda I was told that the sales rep I was working with was "let go". After purchasing the vehicle, I went out to the car to drive away and immediately returned because I realized that this feature was not on the car! I gave them back the car and was so upset that I had gone through all of the paperwork, test drives, etc ... a lot of time and energy only to purchase a vehicle without the ONE FEATURE I ASKED FOR AND WAS PROMISED WAS ON MY CAR BY DAYTONA MAZDA. I just handed them $25,000 for a car the I now didn't even want! I talked to the Sales Manager the next day and let him know how upset I was. I let him know that I was going to buy a car from Nissan because the car had the feature I wanted. I already had the deal set-up with Nissan. I was told by the Sales Manager "If I can add to the car a product that will provide this feature, will you purchase the Mazda?" He told me that there were two options. I told him yes if they could provide the feature I wanted, I would purchase the car. I returned and purchased the car, making an appt for the following Sat for them to add the device. They were supposed to pick the car up but never showed up. I called and was told "Oh, I forgot." Now I had to go before work the next week to drop off the car. When the car was returned, I found the CHEAPEST, TACKIEST plastic box stuck on to my car. The sales person who delivered it agreed that it looked "cheap". The other sales person also agreed and stated "well, maybe you can be-dazzle it." Real funny. I told him that I wanted the device removed, not only was it CHEAP and ridiculous looking, it did NOT PROVIDE the features I was told that it would. It only unlocked the driver door! Not the side doors and not the hatch! I was told that they would call me tomorrow with another option. No one called. I LEFT FIVE VOIVE MAIL MESSAGES with the sales person and the sales manager - no one would return my call. After a week, I finally talked to the sales manager who said "Well, I didn't see the device before it went out of here." I then had to RETURN to DAYTONA MAZDA to have the device removed. When I told the Sales Manager that the device looked cheap and didn't do what I was told it would do, he stated "I am NOT disagreeing with you." I asked what the other option was and he said that they didn't know of anything. I told him that there was an option that Best Buy carries (which I told him when I agreed to buy the car) but he just said that there wasn't anything they could do. After getting the run around for weeks, I am told there is nothing we can do??? A reputable business provides the customer what they promise to provide!!I emailed back AGAIN to try to get some kind of assistance or re-imbursement, and ANOTHER WEEK LATER I did NOT receive a return email! I had to call the dealership (THIS IS NOW GOING ON TWO MONTHS) and ask if my email was received. I was again getting the blow off and told that there was nothing they could do. After complaining AGAIN, I was told that they would reimburse me for a product UP TO $250. After researching and speaking to Best Buy , the total price will be $360.00. Do you really think that $360.00 will break the bank at DAYTONA MAZDA AUTO MALL? I expect FULL PAYMENT for the product that they told me was on my car. Apparently once this dealership sells you a car, they are done with you regardless of what they PROMISED to provide the customer. In the meantime, I went to have my 4 month free trail of Sirius radio added to my car. I spoke to two people at Sirius and they both said my car wasn't equipped for Sirius. UNBELIEVABLE! I told them I wanted satellite ---The sals person told me that I was equipped for Sirius, we talked about monthly prices and he gave me a brochure and told me to call and I will get the first four months FREE! read more

My experience at Daytona Mazda has always been excellent! I have been bringing my Mazda 3 to Daytona Mazda for an oil change every 5,000 miles religiously for 2 years. The reason I continue to choose Daytona Mazda and will continue to choose them is because their customer service is fantastic! Like many auto service shops, they tell me everything that my car currently needs and what is recommended to be serviced soon. Unlike most places however, they are not "pushy" about getting the service done that day. I understand how important it is to keep up with a vehicle's mechanical needs, so I make sure to keep up with it, but like most people I do not have $100s of dollars at a time to have all of the services done at once. Randy always does an amazing job of letting me know what my vehicle needs, gives me prices, and suggestions on what can be done. Most places drive customers away due to their pushiness because people are afraid to get heckled into spending more money than they can afford when they are just trying to get their oil changed. I understand how commission works, so I understand why some places try to get people to spend as much money as possible. So it is nice knowing that I can go to Daytona Mazda, knowing that I won't get pressured into doing things. I will however return to them for those service due to the fact that they are honest and provide excellent customer service. read more

Unethical shady place: No problem, here's another version of a negative review, keeping the focus on the financial department and the harassment aspect: Warning: Dishonest Financial Tactics and Harassment Here My experience at this dealership was nothing short of a nightmare, and I feel compelled to warn others. My primary concern, and where they will absolutely try to get you, is in their financial department. They played extremely dirty games with the numbers, attempting to sneak in charges and manipulating figures to inflate the price significantly. It was a convoluted and dishonest process, clearly designed to confuse and exploit. Beyond the deceptive financing, this dealership also seems to engage in a disturbing harassment scam. After I refused their predatory offers and left, I was subjected to an incessant barrage of phone calls and emails. This wasn't just follow-up; it felt like a coordinated effort to badger and intimidate me into returning. The level of persistence was beyond unprofessional and quickly escalated into what I can only describe as harassment. Do yourself a favor and avoid this place. Their tactics are unethical, and their follow-up borders on harassment. Be extremely cautious, especially when it comes to the numbers, and be prepared to walk away. You deserve a transparent and respectful car-buying experience, which you will not find here. read more

I purchased a used 2011 Mazda Cx7 from Daytona Mazda and it was the best car buying experience I've ever had. Dan Newth was an amazing sales agent, he took all my requests into consideration and paired me with my perfect fit in no time! Dan was very professional, knowledgeable, and considerate. Josh was another sales agent who stepped in and helped me with some paperwork as well. The entire staff was very friendly! Louis Pena, the finance manager, was also fantastic in working with me and my less than perfect credit. Dan and Louis both stayed late into the evening with me to make sure I was taken care of and satisfied with my purchase and finance terms. The vehicle was very clean and well taken care of. I would recommend Dan Newth and the staff at Daytona Mazda to anyone looking for a new or used car!! read more

If you are a woman, do not go here alone! Though we are nearly in 2023, Daytona Mazda still embraces a misogynistic culture demeaning to the modern and independent woman. Beware of their sneaky sales tactics, read everything they place in front of you. Greedy, sneaky, sexist. When speaking about my finances, Patrick Saxe interrupted me to compliment my nails suggesting that if I pay for a manicure, I can pay for extras on my monthly payment. Based on the way he treated the kind women at reception, I would say it's safe to assume this discriminatory behavior is common. This is just one example of the prejudice I experienced in one four-hour trip to this establishment. read more

This was the best car-buying experience I have ever had! Christopher Bice was honest and upfront. There were no surprises and he got me what I needed at the price I wanted. Having less than perfect credit, I walked in there with no expectations of ever being approved. Christopher worked harder than any sales person I have ever known and made it possible for me to drive away in a brand new car. I would highly recommend that you go see mister bice if you want an honest and upfront car-buying experience. Thank you! I will definitely be back. read more

I recently traded my MAZDA 3 for a new CX5 and Daytona Mazda made it simple and hassle-free. That's rare for a dealer but they are down to earth and actually listen to you as the customer. Dealing with sales was easy and the new building is awesome, and can't say enough about Carl and the crew in service. Always ready to accommodate you and help. Real people and professional. I definitely would recommend anyone to this dealership and to Mazda vehicles...if you don't know what ZOOM-ZOOM is all about....Google..lol. read more

Great experience at Daytona Mazda, especially due to a great salesperson Zach Jones. He was knowledgable, and professional. No high pressure but treated me as a friend. Worked with me to get just what I wanted, and at a great price. He has followed up to make certain I am satisfied, and remains available if I need anything after the sale. I would say he's a real asset to that business andost likely the reason I did not venture farther down the street to find a car! Thanks Zack. Ken Kohler Porsche Boxster read more

Just purchased my 3rd Mazda CX9 from Daytona Mazda and wanted to thank Gil my salesman for a great experience. His knowledge of the vehicle was outstanding, answering all of my question. Grateful for his patience and clarity of the sale. Clearly his customer service is the best. Gil went beyond the five stars of this review! Definitely will purchase my next CX9 from this dealership and of course from Gil! read more

Mazda, I have nothing but great amazing things to say about them. They had made sure everything I needed I have gotten. Every expectation was met without an issue. They have 5 star customer service. The quality of Casey Sicher-ford and Charlie Hardwick, were amazing great I recommend them if purchasing at Mazda of Daytona which I recommend. read more

My visit to the service department for a minor problem was fast, and efficient. Every person I met that day was positive and knowledgeable. They are trying very hard to make service visits productive and without stress. They are succeeding! Mar 27, 2015 3:06:49 PM reviewed by Richard Bradley read more

I just leased my 5 th Mazda yesterday from Daytona Mazda. Chris Bice has been there every time and the best of the best in sales. I can not say enough good about his service and follow through. I know I am going to Love my CX 30. Melynda Johnson read more

Purchased the car online through a referral and the customer service was exceptional. At first, I wasn't familiar with the Mazda brand, Chris took his time and explained everything. I really enjoy my Mazda 6. Thanks Daytona Mazda!!!! read more

This is our second vehicle that we have purchased from Daytona Mazda, both times we have had amazing service, William our sales rep was outstanding!!! Super fast and friendly service, would definitely recommend. read more

Always prompt, pleasant service. I was notified of incentives to help out with service- much appreciated. Lots of smiles and happy employees- always nice to come in! Thanks again read more

Robert was my salesman and he was great, super helpful. Definitely best service I've had at any dealership, ask for him!