My salesman was very nice, Was interested in the 2016 Civic . Wanted a couple of things in the car..sirius radio and a nav system. Was told I had to go up a few models. Test drove one and it was ok..a little stiff, kind of felt like I was driving a compact tank. When we sat down to talk lease options and financing, it went from absurdly high price to .. well, nothing!. When I said no to the price, too high, it was reluctantly said he could check the price for the base model, but did not. Left there feeling that HONDA thinks it's so popular they don't have to wiggle a bit or negotiate. They have so many customers they don't care if you walk out. Never have seen that in any of my trips to other dealerships. Plus the salesman was actually yawning and saying he was ready to fall asleep! Sorry we bothered you Jeff! read more

I bought my car from this dealership earlier this year and the experience was great. The sales rep delivered as promised. I bought my car back for its first oil change as part of its express service. I was told that it will take an hour to 1.5 hours because there were two cars ahead of me. I waited over an hour and a half and still my car was not ready. I went back to the service department and was told that my car has not been worked on. It will take another 30 minutes to perform the oil change. It seems to me that the service department does not value its customer's time nor does it live up to its time estimate. At this point, I requested my keys and left. Whatever positive capital that this dealership earned on the sales side of the business was just wiped out by this POOR service on a oil change no less. Imagine if this was a major repair... I could be there for days... I will be taking my business elsewhere. read more

Sold my Nissan Altima here. Price was lower than I expected, but acceptable. Waited longer than I thought, took me about an hour. I thought they would give me a check right away but turns out I had to wait 5-10 business days to let them ship the check to my address, while in the email they sent me prior to my visit they said I can walk away with a check. Guess they lied about that. read more

My boyfriend was looking for a specific color in the 2017 Civic Hatchback Sport and after going through 2 other dealerships who claimed they had the car in that color then when we got there said "oh no we don't have it but we can get it" we found DCH Academy Honda had 2 physically there. We went last night and Ash was our salesman, we could not have asked for a better or more professional salesman. He walked my boyfriend through all the steps and due to an issue with the last dealer we had gone to, Ash was very patient and understanding. He tried to help resolve the issue which he did. My boyfriend ended up walking away with a brand new car. We would both highly recommend Ash and DCH Academy Honda for your next car purchase! read more

Lousiest service ever. Service advisors have an attitude everytime I come in for an oil change or something. Also I wrote to the dealership regional office and the dealership manager Ray Desimone back in July, 2018 about the oil consumption issue I was having with my vehicle. It was inspected that my car was burning oil and honda denied the piston ring repair and VTC actuator repair because the dealerships initial insight was that my car was modified with a cold air intake which was specifically tuned for a stock engine and also has the mass airflow sensor which has nothing to do with how the pistons burn oil. The piston ring repair has been very common for all 4 cylinder honda accords between 2008-2012. They also said that I didn't not buy the car from them and that I was out of warranty. Yes I get that I'm out of warranty. I did not buy the vehicle from this dealership but an independent dealer. That doesn't change the fact that I have the same issues all other accords with the same year have which makes me qualify for a "goodwill" repair which American Honda told me about. I am currently sitting in the dealership getting an oil change and a recall repair for which I called a few months ago and was told that "my vin doesn't qualify for the repair" (this recall repair I'm currently getting done is for the passenger side air bag, which almost all accords from 08-12 have gotten, and 2 weeks ago the dealership apparently just changes their mind and sent me a letter saying that I have a recall. My car is 2012, getting my airbag changed in 2018.) Same thing was told to me when I was trying to get the VTC actuator repair, that my vin doesn't qualify for it, YET I have the same problem as all the other 4 cylinder accords, that it makes a loud grinding sound at cold start ups. If the dealership is going to put weight on the fact that I have an aftermarket intake, lowered suspension and some aftermarket wheels and a muffler delete, the magnuson-moss act protects from such denials of repairs, unless of-course the dealership can prove that those parts caused my piston rings and VTC actuator to go bad. I absolutely feel disrespected and mistreated by Honda and the dealership since I am not asking for something that's not already an addressed issue with other vehicles. Both the issues I have mentioned are active on the service bulletin and simply being denied of manufacturer defect repairs because of the vehicle's title, warranty and modifications - Which again, are completely unrelated (unless proven) to the manufacturer defects that other vehicles of the same generation have - is completely unfair. If the dealership manager is reading this. Please check your email for a very detailed letter regarding this issue which I sent to you on July 25, 2018 to rdesimone@dchusa.com read more

This dealership is a joke! Do NOT waste your time. Went back and forth with our salesman, Carlos, for a week about a vehicle. After assuring us that the car was in good condition and "free of scratches and dents", we decided to make the two hour trip there. When we were an hour into the trip, Carlos called and told us how there was a "small scratch" that he happened to "just" notice on the vehicle. Mind you he had emailed photos of the car earlier in the week, where he clearly would have seen the scratch that went right to the metal. He tried using the vehicle being covered in snow as an excuse. He also assured us the vehicle would be clean and washed when we arrived. However, the vehicle literally had French fries from the previous owners in the seats, among old toys and food. How disgusting! It clearly had not been touched inside. The "manager" is useless here. Shame on you guys, you should be so embarrassed! read more

Do not buy a used car from dch Honda. They tell you that they preform a 30 point check but as I found out the safety items on the car were over looked and never checked.so after I brought the car home the rear brakes were making noise pad were wiped out.also they said they added nitrogen to my tires yet my Tpms light came on and every tire needed air again never checked if this dealer can't even check safety items like that I wonder what else will go wrong.remember don't take the chance there are much better dealers out there use them not dch honda read more

Based on seemingly positive reviews, I came here to purchase a new Honda Accord. Making an appointment online seemed easy enough, and I was assured many colors and styles were left. That was the first negative...we showed up and they only had two colors left and did not seem willing to check with their other locations for available colors. Nonetheless we stayed and bargained for a while. They definitely play hardball and tend to "gang up" when you try to negotiate by bringing in other employees to back them up. When we finally relented to their price (which is comparable to other dealerships), the buying process took a long time. I expected to be in and out in 4, maybe 5 hours, but the process took close to 7 hours. They do check up on you a couple times the week after you buy the car, but they also make it a point that you give them high ratings. The finance department is hit or miss as well. Sometimes they reply right away, but other times they take a long time. In fact, I am still waiting on a reply from last week despite several e-mails. There have been a few mishaps where we've had to drive back to sign more papers or delaying of verification of paperwork (we had to pay more interest since they misplaced my grad school transcript and corporate Honda had to wait longer for them to process). Lastly, driving in and out of the dealership is kind of tricky on a busy Rt.9 and the lot is very narrow so watch out for other cars. I got my oil changed here as well for the first time (no free oil change or service when you buy a new car by the way). The wait was fairly quick on a weekend (definitely make an appointment) but they upsell you on oil so their coupon offers on the website do not matter too much. It's been about five months since purchasing the car, which so far has no issues. It does seem strange that they have only 10 reviews, and 43 filtered ones.. read more

They are sneaky & not trust worthy. They sold me a car & when I went to pick it up they tried to switch. I call this bait & switch

The service/staff is horrible! I'm really disappointed to see the staff smoking in front of customers, even inside of the dealership. It really is disappointing and disgusting. One of the sales workers was just sitting vaping and watching videos. Overall, the staff doesn't showcase a strong work ethic. In fact it seems that they just want to get the deal over with. Plus, the some of the offices are unorganized and dirty (unprofessional.) I have bought from DCH, and loved the experience/staff, but here I could not be more disappointed with some of the staff. read more

Don't believe the quote from the internet salesperson. If you read the fine print carefully, you will find the price includes a $1000 discount which 99% people are not qualified for. They don't mention this before you arrive in the store even though I asked if the quoted price is the OTD at least 3 times (Email and phone). read more

Friendly staff but very shady when it comes to purchases. Read their paperwork very carefully. I leased a car from them and requested no unnecessary add-ons, just the car. Somehow they made it a mandatory part of the deal to subscribe to this nitro fill program which was a few hundred bucks for just air in your tires. I was young and stupid. Don't make the same mistake I did trusting these people... stay away read more

My second time here and they are super nice at this place. Very professional and do great work. Keeping my 2010 Pilot in perfect running condition. read more

I've purchased many vehicles in my numerous years of driving, all makes and models. Chris R. is far and away the best salesman I have ever encountered, and dealing with DCH was a pleasure from start to finish. Chris listened attentively to what we wanted, allowed us to test drive the car, showed us all the great features of my new car (Accord V6 Touring Elite), did not pressure us to buy. Next car I buy (maybe a Pilot for the family) will no doubt be from Chris @ DCH. read more

As a woman, it's very intimidating to go into a car dealership looking for a car. Fortunately for me, I met Paul Aweeky who is the opposite of what you expect a car salesman to be. He was very kind and didn't pressure me into anything I wasn't comfortable with. I told him I was looking for a Honda, more specifically a Civic and he was able to find me exactly what I was looking for. He made the car buying process significantly less stressful for me, which I greatly appreciated. If you're looking to buy a car, Paul Aweeky is your man! read more

Horrible experience. A casual 2:30 pm appointment, turned into an irritating game of cat and mouse that lasted until 9pm at night. Our attendant Pawel, besides being extremely in helpful and un trusting. I had to do his job for him. Thank god for smart phones and a magical tool called "Car Loan Calculator". Because, pawel and I'm sure the other attendants will double charge you, and waste your entire day. What was suppose be an exciting day, ended in frustration, anger and exhaustion. Will not return, or recommend. read more

Hello, you don't have our info because your "pre-Owned client advisor -Mina" didn't even take our names. I called your place at 10am Tuesday that i want to see specific honda pilot when i show up (7:45ish pm) - i hear its on different parking lot - he didn't even say word about the car - we asked him .. when we told him he have lease but ending soon he told us to come after 2months cuz you have only like 4 peoples who work with finance and he can't told them to stop doing theirs job because i want to know exactly price and monthly payment and %. read more

I bought a vehicle from this dealership a few months ago and our salesperson was Khalil Qureshi. The whole experience was cringeworthy, as Khalil made me feel pressured and told me multiple times to "please don't waste his time." I did need a car, which is why I ended up buying one, but I personally dreaded the entire car buying process. Khalil would leave multiple times without letting me know where he's going and what the process is, while I just sat there wondering what's going on. Also, when speaking to an agent from the insurance company, he was asking her all sorts of personal questions, including if she had a boyfriend. I was witnessing the other salespeople in the dealership and they all seemed professional. Also, I wanted to sell my old car and Khalil quoted me $300, so I decided not to sell it. I left the dealership with my new Honda, not even feeling happy, but drained and exhausted. After a couple of months, I changed my mind, just wanting to get rid of my old Honda, so went back to the dealer, all the while dreading that I would have to interact with him again. However, when I went to the dealer, I met with another salesperson, who was more pleasant, and offered me $500. I'm still waiting for the check, and it's been almost 4 weeks now. It was my first car buying experience and I never want to buy another car again! read more

Worst dealership I've ever had to work with. Been giving me the run around for months after they sold me a bad vehicle then told me I bought it as is and wouldn't even look at the car. Didn't tell me about my warranty till about 2 weeks ago. My car has been out of commission for 1 year. Telling me to go through the warranty because they won't fix it. Their 3rd party warranty is not telling me DCH has to accept the car and if they can't fix it they have to let the warranty department know. Again, run around so they don't have to fix it and accept responsibility. I also called and emailed multiple times and no response. There is a lot more to the story but stay away and never ever ever go to this dealership. read more

Big fan of the Old Bridge DCH! All the people I worked with (Jasvinder, Michael C, and Luis F) did their best to help me make an informed decision, and didn't make me feel like they were just making a sale. I appreciated all the information and their help on getting a great deal on my Accord Hybrid. Thanks you guys!!! read more

They don't even honor their own coupons that they're advertising online. Why would we have to waste our time bringing business to them? Today my wife showed a valid coupon to their Customer Service agent but he rudely refused to accept it. He even asked the technician to pull out my wife's car from the service garage. Talking to another Customer Service Representative over the phone was also a waste of time as she tried to cover it up with false info. We've had our cars serviced at this dealer for over 2 years, but this could be the last time. CONTINUED: Today we had a brother-in-law change the oil for our fairly new 2014 Honda Accord sedan after a bad experience with this dealer... He drained out the old oil and found that our car had only been filled up about 2 quarts of oil. Our car requires at least 4 quarts! Our paperwork shows that we had the last oil change at this dealer. At the time, they took our oil change coupon, but 'in return', they might've 'reduced' the amount of oil that is required for that job. We will have to bring our car to another Honda dealer for a full inspection and any damage due to oil shortage. read more

Second time I'm leasing a car once again Khalil has proven to be the BEST experience. Worked with me never undermining just helpful and accommodating Thank you Khalil!! read more

No haggling, to the point, and every question answered, and used true car for car pricing...this was a good experience. I would recommend.

DHC Academy Honda has the worst customer service I have ever experienced. Not just at car dealerships, but anywhere. First, I contacted them by phone about a car we saw online. I was asked if we could come in the next day to look at it. We drove a couple hours to look at and possibly purchase this car. When we arrived we advised the receptionist that we had an appointment with 'Lisa'. She said she'd let her know and she would be right with us. We never saw Lisa. The receptionist took us over to a desk where she sat down to get my sons information. She immediately told us that we would have to pay cash for the car and wanted to make sure we had cash before they would speak to us about the car. My son advised he had cash and she said she had to talk to her manager. She brings back a paper with the total cost of the car with all the add-ons (including $200 to put air in the tires) and proceeds to tell us that her manager said we have to agree to the price on the paper in order to look at the car. We argued a little saying 'how can you agree to an amount to pay for a car you haven't seen or started'? She re-stated, that it is their policy with certain cars and if we didn't agree to the amount, they wouldn't waste their time showing it. We asked multiple times to look at the car first but they would not show us the car. She brought over a 'Finance Manager' after clearly stating it could not be financed, who insisted my son agree to a cash amount. My son refused to agree to this figure and told them he would discuss the price once he looked the car over. They insisted to know the price range he was looking for. They then said it was not negotiable. After myself and my son were visibly upset and I stated 'I would not offer him anything without looking at the car and at least hearing it run, he agreed to let us see it and start it but, NOT drive it. To sum it up, after checking the car over we realized there were a few issues with this 'White 2008 BMW M3' and knew we would not agree to pay what they were asking. Not to mention that the asking price was more than they had posted online. I have never been treated so poorly at a place of business ever! I am still shocked that they were refusing to show us a car that we drove hours to see and trying to bully us into agreeing to something without even looking at it. They clearly did not care to have our business. They treated us horribly from the start as if they didn't think we would have the money. My son had more than enough money to pay cash on the spot for the full price of the car but fortunately knows his worth and took his stack of cash and walked out, rather than be disrespected by this dealership. They will never get our business or anyone in our family for that matter. The only reason I gave them 1 star is because I had to in order to leave a review. read more

I've been coming to this location for a few years now. Yesterday has to be the worse experience I have had with DCH besides a few others. Nicole is always the one to help me and always the nicest person there when I need to service my car. Unfortunately she was not there yesterday 2/13/18. My service advisor was Ronald L. and he was not professional. I didn't feel comfortable with him. I asked how long is the wait. He said it will be an hour and half. I then asked what is the purpose of an appointment if we still have to wait. With an attitude he tells me the appointment is to see an advisor "me". I let it be and went to sit with my 14 month old baby in the waiting area. He came in about an hour later to talk to me about the things that need to be fixed in my car. I tried talking to him inside but he walked away and said lets talk outside. He sees me with a million things in my hand and my son in the other and still makes me go outside in the cold to tell me a few things that need to be changed when he could have just said it inside just like all the other consolers were doing. I go back in and wait another 30mins and he calls me back and says my car is ready. He doesn't walk me to the window to pay doesn't tell me where my car is nor did he tell me the prices about the original issues I asked about. He was just there to be at work not actually help a customer out. I was very unhappy with my service. I need to buy a new car soon and honestly with the experience I've had and the long wait time, defiantly not buying another Honda. I am huge on customer service but sorry Honda needs to fix a few problesm. Also one more thing, your waiting area is terrible compared to other dealers. No free snacks or food. Just a few cut up bagels and a coffee machine that is always out of water when trying to make a drink. read more

I would never imagine that I could write this about a car dealership, and that too about a non-new car purchase. But they blew my socks off with the way the entire sales process was conducted. We were there to buy a car for my daughter. We had used a club to refer us to their dealership. We were welcomed to the dealership by Cassandra (hats off to you for your sweetness, Cassandra). She cut straight to the chase and told us there are exactly two vehicles that matched our interest. We test drove both of them and liked one of them very much. Now came the dreaded negotiation. I was hoping that the club price would be enough to get the price down. But that wasn't enough. We weren't happy. Frankly it was too little off the sticker price. When we asked about this, they were only too happy to give us a lower price - which we confirmed was perfectly priced on various sites. An hour later, we drove home - with my daughter happy, and my wife and I shell shocked at the good experience. Thank you Cassandra, Sal and Peter for making this such a nice experience. P.S. Although this is being posted under a pseudonym, Cassandra knows who I am - we share a birthday. read more

I have purchased numerous cars from there. I was very disappointed this time. I requested a call regarding my experience. I never receive the call. I was hoping for the problems to be corrected. It seems management does not care. read more

It's important to note the new car sales team and the used car sales team are totally different. They are even in different buildings. I visited the used car group. My understanding is that the new car team is at a different level, in a good way. In short, my visit to the used car group was a complete waste of my time. Prior to my visit, I identified the car I wanted to buy. I wasnt in the mood to haggle so I was going to give them asking price as long as I got within $750 of the KBB value for my trade-in. I cleaned my car and even got the title out of my safe. So, the only thing preventing me from making a purchase would have been a greedy sales rep. That's exactly what I found. The hard sell was nothing short of insulting and the lack of any sort of business acumen was very apparent. The car that was listed for $23k + tax online. This magically became over $25k + tax because I "had to have" the extras. These extras included some kind of stain free application for $1750 and something in the wheels that they couldn't effectively explain to me for $250. The trade-in offer was $3k below KBB. I was willing to go below KBB, but their offer was insulting. I told the guy we were miles apart. He got his manager, who quickly realized that I wasnt the type to get taken advantage of. By the time that lot I left I felt like I needed a shower. I wont be going back there. read more

One of the Worst Customer Service i have ever seen. I filled out a credit application online and talk to Jasvinder about a BMW 7 Series. After waiting 4 hours and no call or email i called back to see how far the process was and i toll him. i will bring the money down in cash or can gave it over the phone with my card. He toll me the finance department will tell him wants going on and he will call me back. i toll him i will stop in after work to pickup the car. I seen 5 HARD Inquiries** on my Credit. After work i went to the Dealership and was toll the car was already sold to someone else. I was socked, how can that be because they open at 9am and i was the first one to apply for this car at 9:10am. The manager was very Disrespectful told me the first come first serve does not apply here and I did not gave a deposit. I was not toll to gave a deposit and i toll him i bring 3G in cash. They ran my credit 5 times and toll me to wait and never got back to me. I had no problem Giving a deposit. They did not even want to tell me was i approved or denied. They Don't care about Customers at all, they just want to make a quick sale to people they like. Poor Service, Poor management, VERY POOR Communication Skills. read more

Most people dread going to the car dealership, but we had such a wonderful sales agent. Cassandra made our experience seamless and fairly quick. She was so personable and we had a great time working with her. Definitely recommend! read more

This dealership is very transparent and friendly, they let me know everything my car needed done and answered all my questions. I go out of my way to avoid Honda of Freehold and although this dealership is far from me its worth the extra drive. read more

Great experience at DHC academy Honda! My fiancé and I both bought our cars here from Enrique Castenata. Top notch, professional and personable service. Awesome guys in the finance department too who make the extras affordable and explain the whys. Have already used our tire protection and got amazing treatment in the servicing department. Easily the best Honda dealership I've ever worked with. Don't miss out! read more

Very great experience! They worked hard to get me into a car after my old faithful broke down and I needed something right away. Very smooth process and everyone was really nice. Would recommend them to anyone. read more

I highly recommend that you go to DCH in old bridge. They are great there! The whole Staff is always willing to help and make sure your needs are met. You honestly will get the BEST deal out there. I worked with Otis this past weekend and was VERY VERY pleased. I went to many other dealers and while they were good they could not meet my needs. I told Otis exactly how much I could afford and he made it work and got me in the CAR I WANTED! I recently purchased a new Honda Accord Coupe from Otis at DCH. I am beyond Happy and know I got an amazing deal. Also the Test drive was at least 20-30 mins which is much better than any other dealership I went to as the other test drives I had done were less than 10mins. At DCH they want to make sure you really get a feel for the car. Also Otis went over every detail of the car with me before I even said I wanted to purchase the car (most sales men will not do that until you sign the papers that you are getting the cars) I know that when my lease is up I will return to DCH of Honda to purchase another car. If you go anywhere else to purchase your Honda you are a fool. *they have a large inventory and I a sure you will find the model and color you want * The only bad thing was waiting to get to the test drive as they have to get the car from the other lots they have the cars stocked in. But trust me its worth the wait. read more

I had a wonderful purchasing experience!! This dealership has great Staff. I visited 4 dealerships but it is nowhere close to DCH Academy Honda. Michael Roberts was our Sales person. Definetely recommend him for anyone looking to purchase car. Thank you Mike!!! read more

I visited dch Honda about two weeks ago. My father spoke to Lisa about a vehicle which was on the lot and about how I would be paying cash so we got a fixed price. She never told him we could give a deposit to hold the car. I get home and call to see if the car is still available and a woman named Veronica confirmed this. I drive an hour and ten minutes to the dealership to see the car being driven by a salesman. I proceed to ask him if the car is being sold and he responds with some smart ass remark like "yup it'll be burning gas soon" or something super cool like that. Obviously it was a serious question so I wasn't in the mood for a dumb response like that I'm not a child and I just drove there for no reason. The manager then comes out while I'm on my way in to discuss the matter further and ask WHY I WASNT CONTACTED. I DONT CARE IF YOU SELL SO MANY CARS THAT YOU CANT KEEP UP WITH EVERYBODY! ITS CALLED CUSTOMER SERVICE. YOU ASK YOUR COWORKERS IF THEYRE MAKING A DEAL FOR THE CAR. NOT EVERYBODY WORKS A 9-5 JOB LIKE YOU. I left and now have a beautiful Jetta from Reydel VW PAID IN CASH. Peace out dch. read more

Overall a pleasant experience. The salesmen and financial analysts were polite, respectful, and surprisingly (i say surprisingly, due to my experience with other car dealerships), think logically. I came in to finance a 2013 honda accord EX-L and was able to settle on a mutually agreeable price point for the car within a few hours of negotiations. State solid and logical facts for why you should be paying the price you want to pay, and the people at DCH will be happy to comply. If interested in purchasing a new Honda, I would definitely recommend speaking with Luis (salesman) and Hussein (financial guy) as they were all of the qualities listed above and did not pressure me into any stupid upsell purchases. read more

Disappointing Experience: For a used car (2009 Toyota Prius) experience--purchased in November. Issue 1) Hidden Fees: Tried to attach almost $2,000 in 'accessories' and additional fees. Obviously some are explainable and necessary (sales tax, etc) and others negotiable. However, still had to pay $200 for Nitrogen Tire air fills which are supposed to help air in tires last longer...side note: 2 weeks after purchase my check pressure light went off for the tire pressure. Document Fees: The temporary registration expired after a month in the very beginning of December. Dealership did not receive my registration until right before New Years. I live over 2 hours away from the dealership and asked for the registration to be mailed but was told that mailing had been slow and to ask car salesman to see if it could be sent in expedite mail. Salesman was unresponsive and after 2 weeks I contacted dealership directly again and registration was sent out. Issue 2) Car Light: The car headlight turned on for the test drive. However was pulled over because one of the lights was out a week after purchase. Turns out it was an old light. The light came on for about a minute after the car started before turning off. These are expensive bulbs to replace (over $120)-- both for the part and due to the location on the passenger side require a mechanic to replace. Light over the license plate was also out. Issue 3) Inspection Quality: One of the questions I asked the salesman, Andre, during the test drive was about what inspection the car went through and if it was up to date. Was told that cars underwent inspection and checked and all was up to date. Trusted the salesmans answer being from a dealership. Reality: The car inspection expired in October. The test drive took place in November. Test drive took place in car with expired sticker. Inspection: Took the car to get inspected due to expired sticker and accrued $650 in costs to pass which were noted by mechanic as items that should have been noticed and addressed by dealership inspection prior to vehicle sale. Those were cost just to get vehicle to pass minimum inspection standards. Recommendations were also given for repair in the near future due to dry rot cracks, lower control arm bushings, and front shocks. Note: had to wait for delayed registration to be received in order to get car inspected. Issue 4) Communication: Tried for over a month to contact salesman for support with matters and, upon hearing back after this period, received little substantive response. Overall those things added up to what used car buyers tend to fear, which I hoped to avoid with this dealership. There was apparent dishonesty, carelessness, and deception in the sale approach and overall experience I had ---and lack of ability to gain help with issues and receiving documents. And no communication with delays for the registration. I was excited upon initial meeting of the staff here but am very disappointment with the outcomes and customer service follow through. There are understood assumed risks when purchasing a used vehicle-but when those risks are clearly amplified and masked through dishonest sales tactics, poor office management, and overall unethical impression that could have been easily avoided through better and more transparent practice. read more

Bought a used Honda Accord. They replaced power steering pump, horn and brakes/rotors before we purchased. I know they had the car on a lift and did their inspection. Not even 15 days later we find out the radiator has many cracks in it and needs to be replaced. We told the salesman this car was for our kid and needed to be safe and reliable. Clearly they do enough to get the car on the road, but spend the least amount of money. We also didn't appreciate the Nitro tires charges etc at the end and were surprised by this. We have 5 kids and will not be returning to DCH with our business. read more

THE PLACE TO GO I just bought Honda Pilot from DCH Academy Honda in Old Bridge NJ this past weekend and I can tell you it is the best experience I have ever had, I am not a rookie when it comes to buying cars but this one was the best ever. Megan Byrnes was my internet sales person, she made it clear about discount pricing and details from the the first call we had, sent me an email confirming the dealer fees and out of door price which I liked to see before I even went to the dealership. Then when I went to the store I dealt with Paul Aweeky who was also great, not pushy with the sales and very helpful. I would definetly recommend this dealership and will return again for any future purchase. Thank you DCH Academy Honda and you deserve five stars indeed read more