It was very good all the stuff and super fast service and it was very helpful to the customer

I have grown up as a Honda guy, owned 7 of them in the last three decades. Overall, great cars, easy to maintain, and relatively reliable. When they decide to stop being reliable, it can be just as frustrating as any other brand car. Fortunately, Freeway Honda is close to my work, and I feel the folks there in the service department from the service advisor to the technicians are honest, communicate well, and are empathetic. Feb 2026, my 2017 CRV ran erratic while I was taking my daughter to school. And the SRS indicator came on. I took the car in, Matt Waddington check me in, help me arrange for a shuttle to get to work. He communicated well to keep me informed of what all was happening, and had the tough conversation with me to inform me the costs as the SRS system needed some replacement sensors and a reel. The irradtic engine response was due to failing fuel inectors. Of course the car was out of warranty and it woudl be about $3800 worth of labor and parts repair. I authorized the repair and they finished within the time frame they had me expect. Unfortunately last week, less than 4 months later, the car ran erratically again. Fearing it would be the fuel injectors again, I had it towed back in, and spoke to Matt again. He checked me in and I was on my way. By the end of the day, he reached out to me to provide some bad news. Blown head gasket. Car is well over warranty in terms of age and mileage. It was going to be expensive to repair, the quote was in the several thousands. Definitely a gut-punch when I had already had to spend close to four grand on service for the car about 4 months prior. Matt was willing to reach out to coorporate American Honda for me to see if they would be able to help me out in any way shape or form out of "Good Will", he also arrange for a loaner vehicle for me so that I would be able to tend to my daughter's needs easily as my back up car is a S2000, which is a 2 seater convertable. Not a safe option for a babyseat. In the end, American Honda was not able to help me out, respectfully due to mileage, age, and also because I was not the first and only owner of the vehicle. Freeway Honda though, did extend some good will to help me out, which means the world to me and my family. Anyone with a Honda, or plans to purchase one, I would highly recommend giving Freeway Honda a visit. For service on a Honda, especially out of warranty, I would recommend giving them a chance because I feel they operate with integrity, communicate well, and do try to build customer relationships for life. read more

Freeway Honda is the place to go for your Vehicle Repairs. You're go to for Assistant for repairs and service is Saib Gonzalez. I've had a Catalytic Converter replaced, and today 6/2/26 a Tire Patched. The Quality of Service, the time it takes for repairs and the cost is amazing. Ask for Saib he's Professiona,knowledgeable,patient and kind. He's informative and repairs are always completed within the time frame he gives you. Saib keeps in touch with you from start to finish and is the reason why I keep going back to Freeway Honda. Thank You Saib and Freeway Honda. read more

I had a great experience getting my car here! Joe was friendly, helpful, and made the whole process feel easy and stress-free. He answered all my questions and made sure I was comfortable with everything before leaving. I'm really happy with my new car and appreciate all the help I received. Definitely recommend asking for Joe if you're looking for a car! read more

Freeway Honda - Auto Repair Near Me - Santa Ana, California

It,s been long time that I haven't been to this place ( usually go to jiffy lube ) the service got way better , the moment you drive in they say hi and everything, Theresa was very attentive and explained to me what my car needed . She even walked me to the cashier to pay , when I was outside waiting for my car Mario came out to me and gave me a bottle of water which made feel very special and important . It's not about the bottle water it's about the grate service . Thank you so much those little details mean a lot to me and makes me wanna come back again and again ! read more

Freeway Honda - My gift , lol - Auto Repair Near Me - Santa Ana, California

Kenya Adame was beyond helpful throughout my entire service experience. She was incredibly informative, took the time to answer all of my questions, and made sure I understood everything. She was also genuinely friendly and easy to talk to, which made the whole process comfortable and stress free. The entire dealership had a great environment, and because of the outstanding customer service I received, I will definitely continue bringing my car here for future services. Thank you for making this such a great experience! read more

I bought a new Honda CRV from Freeway Honda in Santa Ana and it was the best buying experience I have had with the dealer staff and mostly my salesman Amir. Amir was very knowledgeable about the car and the equipment it had on it and got me a great price on the car. I was in and out of the dealer in under 2 hours and this was with a trade in and them needing to get the color I wanted from another dealer. read more

So we all know car shopping sucks, there is no getting around it. The sales people suck, they usually don't know how to engage with customers. I don't know how I got lucky with meeting Levi, I can only think the universe aligned this because I met him back in October and he stuck by me when the deal fell through even back then! {No fault of his own} So let's go back to October. My car was a 2016 Honda Accord pushing 90K miles starting show its age LOL. My grandmother tells me back in October, start looking for a new car so we aren't dumping $$ into this car anymore. I do what she said, I found my perfect car! A 2025 red Civic Sport! They were willing to give her exactly what she wanted for my car + my budget for a new car. Grandma gets cold feet, not ready to make the deal, feels a red car is off the table because it will scream for the cops to give me a ticket. Any excuse for this deal to not happen. I break the news to Levi that unfortunately we don't have a deal. He says not a problem that was that. Fast forward to a few weeks ago... Levi had sent me an email checking on me in January but I never responded because life happened, and then life really threw me a bad hand and my mom suddenly passed away in February. I wasn't even thinking about a new car. My grandma brings up the topic again because now my registration is coming due and the next car service is coming up any minute. I reach out to Levi, hoping I didn't look stupid or that I'm wasting his time again like a few months ago but he is still courteous and kind just like before. This time my grandma gives me a little less money to work with and I'm not sure if I can still get the same amount for my car to trade in towards a new car purchase. Levi & the used car manager really went above and beyond for me. They knew my situation, they knew my mom had just passed away and were doing everything to make this deal happen for me. I am so thankful and grateful for what they did. I was able to trade my car in for what I needed to get and get my Civic at a great price. Levi searched high and low for colors in stock. He gave me time to get my stuff together so I could clean out my car even though my new car had been ready for pick up earlier in the week. My car was washed, detailed and a red bow put on for pictures :D This was more than just doing a business transaction. They could have easily brushed me off and not taken me seriously after my grandma bailed the first time. It was a bittersweet moment picking up my new car because my mom wasn't here to see it through. We started it together and she didn't make it to the finish line. Thank you Levi & The Freeway Honda Team -Rachel read more

Freeway Honda - Thank you Levi & The Freeway Honda Team for making this process smooth and possible - Auto Repair Near Me - Santa Ana, California

I don't think I've ever had such an amazing experience from start to finish! No pressure, no stress--just a great deal at an unbeatable price! If you're looking for a team that truly listens, answers all your questions, and makes the process smooth and easy, ask for Bernardo & Joey. They are a dynamic duo! They are the best team in Orange County, offering the best prices and top-tier customer service. We were in and out quickly, and they took the time to explain everything. Special shoutout to Juan Carlos for ensuring all our financing questions were answered. Huge thank you to the team for making this such a great experience! I'm extremely satisfied and will be sending all my friends and family your way! read more

Freeway Honda - Dealership with huge selection of vehicles! - Auto Repair Near Me - Santa Ana, California

Michael Miranda was calm and very nice. He had no idea that I had just come from Norm Reeves in HB and was annoyed. My daughters car has been "chirping" for months. To give Reeve's their due, they recommended I take the car where I bought it. I asked how much the A7 service would be with them, $259, the chirping was due to an after market theft installation that they could remove for another 250. Michael said the theft system just needed to be adjusted (free) and the A7 service was $95. Thank you. I trust Freeway Honda, Michael Miranda, and their service department. read more

I came today for an oil change and it was quick and easy. Thank you Oscar for being kind and helpful. Definitely will tell my friends/family to come here! read more

I want to give a shout out to Rocco for his great customer service and diligent work. I was waiting around for a technician when Rocco asked if I had been helped, he promptly assisted me and had such a great attitude about it. read more

I have a 2019 Honda CR-V that I bought new in December of 2019. I took it to Freeway Honda to be evaluated because of some vibration when stepping on the brake pedal. They said I needed new front brakes, which still had 7/32nds on them and that I needed new rear brakes including new rotors which still had 8/32 nds left. It's interesting that I needed new rear brakes again when they are the ones who installed brake pads 12,508 miles prior. Something was not right. I chose to go elsewhere only to find out that a different dealer had installed the front brake pads incorrectly and there was nothing wrong with the rear brakes. The new dealer installed the brake pads (which were still good) correctly and now there is no longer a vibration in the brake pedal. I will NEVER return to Freeway Honda for service or for anything else. Buyer beware read more

I highly recommend Honda Freeway. Their customer service was excellent, and they treated me with kindness and professionalism throughout the entire process. I truly appreciate their attention and support. Thank you so much! read more

Just bought a used car at Freeway Honda last week. The salesman Samuel Ceja was excellent. He didn't play games and was not pushy at all. He was very honest and straightforward. He helped me find exactly what I was looking for without the headache I've experienced at other dealerships with other salespeople. He never once tried to push me into a vehicle I did not want. By far the easiest and fastest car buying experience I have had at a dealership. I went in expecting the typical hassle you get at dealerships, but I actually enjoyed my car buying experience. This was even faster and easier than purchasing at Carmax. I have recommended him to my friends and family. I would definitely recommend Samuel specifically for a first time buyer that might get taken advantage of at other dealerships by other salespeople. read more

Freeway Honda was the best, best customer service. Went in for one car and ended up with a different one. We had the best seller Bernie. Helped us through the whole process. He explained everything and answered all of our questions. He even stayed after hours to help us finish the whole process ! Thank you so much Bernie !!! They made the process so much easier and gave us the best prices. Bernie even included blackout decals for our car and free window tint !!! Highly recommend freeway Honda ! Ask for Bernardo "Bernie" read more

Freeway Honda - New car - Auto Repair Near Me - Santa Ana, California

Michael Miranda at taking care of thing and returning my call and explaining everything to the T

Saib was so helpful, knowledgeable, and kind. If you need service ask for him. I've been here to buy parts, maintenance, diagnostic and service. Saib is honest and knows what he is talking about. read more

Thank you to Roberto and Francisco for making my first time buyer experience wonderful. Freeway Honda is a great dealership!

Freeway Honda is great! We especially like Oscar Moguel, our service advisor! He is helpful and knowledgeable. Do yourself a favor and ask for him when you bring your car in! read more

- Dishonest, Deceptive, and Totally Untrustworthy I've unfortunately financed 2 vehicles and leased 1 from Freeway Honda over the years -- and I can confidently say this is one of the least trustworthy dealerships in Southern California. First deal? They tried to tack on bogus fees. Only after I strongly objected and got the assistant manager involved (Joe Zinno) did they honor the original offer. That should've been my first warning sign. Later, I leased a car and financed another van. The deals weren't great, but I went along with it. Then came the worst part: I brought my leased vehicle in for a safety recall, and their VIP Sales Director, Patrick Harding, called me with a "special lease upgrade." He sent me a written offer (PDF) that promised: $0 out of pocket No sales tax or doc fees Lower monthly payments I made it 100% clear I'd only come in if those exact terms were honored. When I showed up, my old sales guy Ole Pinada tried pushing a completely different offer. After insisting on speaking with Patrick, he admitted they "made a mistake" and couldn't give me the deal. Seriously? That's bait-and-switch. That's fraud. I wasted my time, was misled by a "VIP" rep, and left with zero trust in this business. Freeway Honda plays games, doesn't respect its customers, and uses deceptive tactics to get people in the door. I will never go back -- and neither should you. read more

Oscar was very helpful and informative about the service being done to my vehicle and about future service that was needed

Terrible place for business, my father and I came in with an open mind, looking for a price that was ideal for us for a new 2025 Honda CRV-LX, we were assisted by Jorge the salesman who was great, unfortunately we wouldn't say the same about the sales manager who immediately swooped in to take over the deal. From the get-go this older white gentlemen was condescending and tone deaf and immediately wanted to throw crazy numbers at us. He kept presenting information to me and acting as if I was too young to understand. He continued to undermine me I assume for my age. I tried to explain to him what the numbers I had received elsewhere had been and he immediately proceeded to basically throw us out. Explaining I was stupid for not taking those numbers and that I was ridiculous. I truly want to give this gentleman the benefit of the doubt he seemed very old school and I hope he didn't treat us this way due to our ethnicity, but it was lamentable and deeply saddening that we were run out for trying to do business. A simple conversation that could have concluded with "we are too far on the numbers unfortunately " were instead overlooked by a rude gentlemen which seems to not have been his first time treating someone this way. Thank you to jorge for his consistent help, but I truly denounce this dealership if they have someone managing the sales department in that fashion. Good luck to everyone reading this and considering purchasing a vehicle from them. read more

Having not had a lot of good luck at past auto service centers I came away surprised and pleased at how I was treated at Freeway Honda as Matthew took charge of my needs of diagnosing and eventually replacing a battery on my CRV. He actually beat the time suggested which I might need to spend in their comfortable, clean waiting room. My hat's off to the team at the Honda Service operation and especially to Matthew who was very professional and reassuring. LVE read more

I wish i could give u a good review but i can't lie to u people pls no buy cars from this deler, the add accessories that u didn't ask they won't respect ur car or contract and if u take the car for any failure after u buy it, they won't move a finger to fix it o make u feel like u r actually a customer, PLS look for a better place do a better review and STAY AWAY FOR U WALLET SAFETYY !!! read more

Took my car in on 7/27 for paint chipping in over 4 areas of my car all covered by warranty. Was told it would take 1-2 weeks for Honda to get back to me and service my car. 3 weeks later, I give them a call, and they tell me it could take up to 6 weeks. After 6 weeks, I'm having to call both American Honda and Freeway Honda on a weekly basis and get told each time that it hasn't been approved yet. After MONTHS, American Honda tells me that dealerships get to pick and choose which cars they service, to which I then become LIVID. I finally get furious enough to give a final call to them on 10/25 to which no one wants to claim responsibility because they're not the ones in charge of my case. So conveniently the next week on 10/28, they call me to tell me I can bring in my car. I finally bring in my car, and the service manager tells me that the person in charge of my case, Saib, is not there, so no one can tell me what fixes my car was approved for but that Saib will give me a call the next day. The manager tells me that my car will be ready by 11/8, if not sooner. Mind you, they don't provide any rental or loaner cars for this. I don't get a SINGLE call from Saib for an entire week, so I called the office on 11/5 but again, he wasn't available. I demanded he give me a call back, and suddenly he's able to give me a call within the next few minutes. He calls me to tell me he just spoke with the body shop who told him they needed to order parts for my car despite me taking my car in for a PAINT REPAIR and stated my car won't be ready until 11/15. It is now the end of the day on 11/15, I have gone WEEKS without my car, he hasn't given me a single call since then, and I still don't have any update on when I can get my damn car back. AVOID THIS PLACE AT ALL COSTS AND AVOID HONDA IN GENERAL. read more

Just a quick shout out to an amazing salesmen. Victor Torres was very polite, extreemly knowledgable and not pushy whatsover. We told him that we just started looking at cars and we were just looking to get formation & see what options Honda had to offer. He took the time to show us everything we might be interested in from the trunk to under the hood and answered every question we had & more. Walking the lot with Victor was by far the best experience I've ever had with a car salesman hands down. We have a couple of other car brands to look at but if we decide to go with a Honda, we will definitely be paying Victor another visit. Thanks again Victor, you were truely amazing and we really appreciated all of your help! read more

I had a wonderful experience here all thanks to Saib. He was extremely helpful & efficient. I had no questions during the entirety of my process because he was communicating with me at every step of the way. I'm very thankful to have had his help, thank you for everything Saib!! read more

RIDICULOUSLY HORRIBLE CUSTOMER SERVICE IN THE SERVICE DEPARTMENT!! ZERO STARS! After a Jiffy Lube didn't replace the skid plate correctly, it got damaged while driving. I take my car to the freeway Honda service department after talking to a representative on the phone who told me to be there at 5 o'clock. I get there about 4:15 PM. The service guy who greets me tells me that there are no text because they all leave at 2:00pm. I informed him of what the woman said on the phone and then he says oh no problem. He talks to his mechanic and they argue for five minutes really loudly and then finally the guy comes back and says "we will look at your car." 10 minutes later, the service guy comes back and says here's a list of parts you will have to order and then make an appointment to come back for us to put them in. oh and by the way, there is oil all over the bottom of your engine, so you should probably come back soon so we can see how bad the oil leak is." I used to live in Huntington Beach and Norm Reeves Honda service department was wonderful. No being on hold several times. Nobody arguing in front of customers. Customers not having to order their own damn parts. Staff who seemed like they actually knew what they were doing, let alone being friendly. I am very down to earth person. I've read a lot of reviews written by seemingly crazy people who go on and on about how horrible customer service was. I am not that person. This was truly ridiculous. I bought my car at Freeway Honda and not be returning. read more

I got a warning sign stating "some driver assist feature cannot operate: radar obstructed" right after I left the dealership for an oil change. I suspected the dealership did wrong because that was not an issue prior to coming to the dealership. I emailed them to tell them of the issue and brought in my car later in the week to get it checked out. After some time, they said they THINK it's the fuel sensor and recommended I replace it. It was still under warranty so I didn't have to pay. However, after fixing the fuel sensor, it still didn't fix my issue with the radar being obstructed. Then I had to come back again another day, and then they finally figured out that the radar cover in the front of my car was popped out a bit, which obstructed the radar. They told me the cover won't clip back on and recommended I replace the cover and the total would cost $180 ($10 for the part and $170 for labor). I was scheduled to come a week later, as I had to wait for the part to come in. So I asked one of my friends to check out the issue. And he literally popped back the cover on in like 2 seconds! I was very pissed that the dealer lied and said it wouldn't clip back on, when clearly it did! I reached out to the service advisor via email asking if I can pick up the cover part, since I paid for it already (and told them I was going to have my friend help me put it on). The service advisor then proceeds to tell me that I would have to pay a diagnostic fee since they didn't charge me that during the last visit and if I choose to decline the job with them. How much is this diagnostic fee, I asked. $170. ARE YOU KIDDING ME?! I proceed to tell him it doesn't make sense to me that a diagnostic fee would cost $170 dollars, when you quoted me for the job/service about that much, which you said included the part (roughly $10) and labor. So if there is no labor done, how is the diagnostic fee $170? SO ILLOGICAL! And I also highlighted the fact that I had to come back MULTIPLE TIMES because they failed to diagnose the problem initially and that when I came back for follow up visits (due to the same message appearing even after they "repaired" stuff), he said the diagnosis would be done at no charge. When he finally replied back, he said they will do it at no charge for me this time and I can pick up the part at the parts department. Long story short, these guys are a bunch scammers. read more

I have been experiencing several bad mechanical failures with my 2014 Honda that I purchased on March 8, 2023 from another dealership, in which it turned out that I had inherited a problematic used car. It had unreported accidents and electrical mechanical problems. Mr. Moguel provided excellent caring service to help me resolve by attentive follow up with my warranty company and myself. My car was fixed within 1 week and I was provided with free shuttle service to and from residence. All staff from my great shuttle driver to the awesome customer service cashiers were all friendly and pleasant. I appreciate you all and thank you for caring and helping me out during a really stressful bad situation! Stellar Service to you ALL!!! I also want to personally thank the awesome Mechanic who worked on my car, I appreciate your talents and skills- you Rock!!! With much appreciation, Happy Customer :D read more

Called in and talked with one of the sales managers. Literally told him what we wanted, and he gave us a price. The price was a little lower then the other two Honda Dealerships we were working with so we bought our new car from Freeway. It was literally that simple. The manager was nice, the sales person was nice and the finance guy was nice. We literally have no complaints. Thank you very much for the easy transaction. read more

Freeway Honda - Auto Repair Near Me - Santa Ana, California

I hope before people decide to come to this location they look at their reviews before purchasing any car. If it's going to be their first time or trade-in they go ahead and read my review of all the discrepancy they have in this freeway honda located in Santa Ana. I went with my husband because we saw a chevrolet in there that had a price change. So we went in and the salesman gave us a quote about what was outside in the vehicle. We have pictures that will be listed below with this horrible discrepancy unfair practice. They came back and quoted us with a document showing how the price was outside the lot of $34,099. Once we agreed to the price they went with finance they were like we can't do the price that was stated in the vehicle which was $34,099. I went ahead and reached out to the sales manager via email. I believe his name is Derrick. He was saying unfortunately I'm not able to give that price that was quoted in the price. He kept saying it was a human error that HUMAN ERROR should be caught before having the vehicle in the lot. It is not our problem that HUMAN error should be caught before giving me a quote on a piece of document. They want to give me the car for $39,498. They should respect the price that was in the vehicle. This is false advertising is prohibited in state of california it follow us code 1750 I hope this brings attention to the CEO from Freeway Honda , Mr. David Wilson looks at how unfair practice they handle at freeway honda service read more

The service writer Adrian Martinez exceeded my expectation in providing the necessary paperwork to provide a complete analysis of the work needed to repair my Honda Civic! I would ask Adrian to be my next advisor with my next repair. read more

Saib Gonzales has always been amazing in solving any services I needed. I had a crack windshield. I call Saib he got it done right away with no hassle what so ever. I really appreciate the excellent services by Saib. Siti M read more

Had a wonderful time buying a car here. I libe quite far and had no way of getting to them, but the car I wanted they had at the right price. I called them up and Francisco there online car person was so happy to help. He was amazing. We got everything done over the phone from pre approval to approval and they even drove 45 minutes to me and delivered the car in absolutely perfect condition inside and out ( and full of fuel) I have never had such a simple car buy process in my life. I would 100% recommend anyone come in and buy from here. Best customer service I've had im so thankful. read more

Erick great! every time I have to go in he's always on top of everything and always communicating with me right away with any updates that he gets! read more

Friendly service, repairs done well, comfortable environment accurate time frame able to bring car in early

Just bought a CR-V LX from Freeway Honda. Amir Fatanat made the process easy and stressless. Car was delivered to my door step with in 45 mins after we agree on numbers. Sales team from this particarier Honda dealership is above and beyond ! read more

I am always pleased with my service with Freeway Honda. Saib Gonzalez has been my go to service writer for my past four vehicles. I always feel like a VIP when I need services. I am treated with respect, offered shuttle services to either a surrounding mall or restaurant to wait for my vehicle to be attended to. I feel valued as a person as well as a client. Thank you Saib and Freeway Honda!! read more