Just got our internet set up today by Rashad! He was so friendly and helpful. I have never had…read moresomeone in my house that was so respectful and polite! He knocked every single time before re-entering and explained everything before starting. He was very patient and made it a quick and easy experience. Definitely a 10/10 experience, thank you Rashad! Internet appears to be working and fast as well.

This service was a disappointment from the late installation through the service. They promised a…read morepaper bill and they only sent one after a phone call every month. It costs five dollars a month for the bill and they still could not manage to send it. The final straw was they made it impossible to talk to a live person about problems and my issue was not on the menu for automated calling. Even the chat feature on line was not available without a $40 dollar per month membership fee.

If therevis any connectivity issue, Supernet's staff is right on it, trouble shoots and fixes the…read moreproblem. They stay in touch letting you know the status of your service throughout the fix/repair! Great people & company to work with!

OH MY GAWD If it were not for John Aliso and Renee out of Palmdale CA.; the new adventure might…read morehave been a complete and total failure! I work as a foreperson for a land baroness out in the desert. We tried frontier which was a failure, then someone bragged about hugesnet being so great because they had 5G and then they in turn assured us that we needed their more expensive business class, and to make an extremely long and boring story less, as in "less being more" giggles, it became a tedious and dismal failure!! Then we found John Aliso and Renee at Supernet 360. Set up the appointment for the install, they came out, installed the new system of which DID NOT REQUIRE A DISH mind you. Based on microwave technology.......... Three words best describe our experience so far........ NIGHT AND DAY!!! Night being the DARK SIDE of things with Frontier and Hugesnet Day being the BRIGHT SIDE of things Supernet 360 Our system went down recently because of a Supernet 360 system upgrade. A call to John was made the wee hours of early Sunday morning.... By 8 AM that morning John responded and explained their upgrading and by the early afternoon, it was back up and running! Now this must be said, WHAT BUSINESS do you know that will make any response to your inquiry on a SUNDAY MORNING, let alone on any weekend at all but especially on any Sunday for crying out loud, giggles!! I give this service and John Aliso two thumbs up, and he certainly has my vote!!!

As soon as I walked in I was helped. My daughter got her own line finally off my family plan. Zeek…read morewas fast in helping her out very friendly. Great customer service. Make sure to as for Zeek if you ever go to this location.

Worst customer service. I left Verizon to go to spectrum and now I can't see my account. I can't…read morepay them unless I'm doing it in person. Because I don't have an account I can't see my account in my My Verizon app and they won't let me pay over the phone Worst service ever I'm so happy. I switched to Spectrum way better customer service and I am saving a lot of money. See ya

Always going down. They've stopped answering phones. Not…read morecheap either. Terrible that many have no other choice.

Have been calling them regarding poor service and no one answers the phone. This has gone on for 2…read moreweeks. It will be time to start legal action. Amelia Bucher

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

This store added a line that I did not order. My bill went up after I was told that my bill would…read morego down. When I asked them to fix it, they did not want to help. Seems like they just want to sell product and not back it with customer service. I had to wait an hour for them to tell me that they're too busy to help. Trying to get help online and over the phone is ridiculous, they just want to filter you through an automated system. I've been with Verizon 22 years but I'll be switching to a company with better service. Update Aug 18, 2026: I called 3 weeks ago and was told that I would be getting a credit for the line that I did not order in 2 weeks or less. That did not happen. I also cancelled one of the other lines and that did not happen, it's showing up on my bill again. Ridiculous wait times to speak with a live representative to try and get it resolved. I waited on hold for over 30 minutes and no one picked up. HORRIBLE customer service, a big waste of time and money.

I was really surprised with the level of service Digital Satellite Zone provided to me! They…read moreresearched my residential options for internet for me, and after finding out that my building only supported one provider, I assumed that was that. But, Digital Satellite Zone set me up with service, so I didn't have to deal with a huge corporate phone tree. They got me the lowest price possible on exactly what I needed and didn't try to up sell me. The people there are friendly and helpful and I will call them first in the future for any phone or internet needs.