Dee Jay's replaced seven windows in our house and they did a fantastic job. The price was right, the installation was great, and we are very happy with our new windows. We highly recommend this company. Thank you! read more

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Just had our shower enclosures replaced and new Milgard Windows put in by this wonderful family owned home grown in Sonoma County business. I had the pleasure of talking with Kelly and Julie in the office. Shane came out and measured my windows and shower doors. The crew Pete,George and Connor were great guys ( I had to give them a tip!!!) we're experiencing a heat wave in March and they didn't miss a beat!! My house looks amazing!!! And they were GREAT!!!! Thank you DeeJays I will definitely be telling all my friends and neighbors about them!!! read more

The crews were wonderful. Finished the project on time and on budget!!I would definitely use them Again read more

I got a few quotes and Dee Jays was the only firm that would send an estimator out quickly. Our insurance company told us it was a good price for the large front window tempered glass replacement. Everyone on the team was very friendly and professional. Very happy customer! read more

Today I had Dee Jays replace and install 10 rather large windows. They arrived on time, were courteous, and really seemed to know their craft. All my questions, no matter how trivial, were answered in an informative and respectful way.The work was done so well that a job that was estimated to take a day and a half was done in a day with no rushing. As a senior looking for help, and not knowing a lot about window replacement, There were times I felt marginalized, and talked down to by some of the places I called. Dee Jays was actually the opposite. Thank you Pete,Thank you George,Thank you Connor. You have a customer for life. read more

Lets start this off. My wife and I had a complete remodel of our master bath done. We chose our contractor and in turn they chose the right people to do the needed tasks. For our new shower they chose Dee Jays Sash and Glass. The installers came in and installed the custom shower. To us the job was done to our specifications. Now, about 2 years go by and I start to notice mold building in the bottom of the shower and a leak coming from a corner of the shower to the exterior. I call our contractor and send him pictures. He tells me that he would contact the installer. A contact person calls and tells me the warrantee was only for a year and that to send someone out it would cost $125.00, I told her that was unacceptable. You see we just dropped a big dollar on this bathroom. She arrogantly went on to tell me that houses settle and that is what probably happened to the shower. My reply was this was a 30-year-old house, and any settling would have been long done. Needless to say, she hung up. I contacted my contractor, and they came over to take a look. What they found was shoddy workmanship. There were gaps where there should have been silicon, framework not only had curves on the interior and exterior where water could get in, but at the bottom where the frame angled, they never finished it off leaving the bottom rough and gapped. The bottom channel was full of mold and water. They removed all the caulking and sprayed the entire frame with a mold killer. They will be back this weekend to reseal. So, to get to the review, if I had a choice, I would not use this company ever again. The customer interaction sucks. To dismiss us as they did, did not sit pretty. To dismiss our contractors as they did shows me what their values were. read more

Pete Came out today and recaulked the shower door. He did a great job and told us how to keep it from getting mold in the future!

I can't be more impressed with Dee Jay's. We didn't know anything about glass work, but we needed a shower door replaced and a slider/screen combo fixed in the living room. These guys are friendly. And they know exactly what they're doing. I had full faith in their project, and they delivered and awesome result. They came across a strange issue with the way the original door was built, yet were able to overcome the challenge of it, and cosmetically you can't even tell. If you're looking, look no further than Dee Jay's. I'm serious. read more

Dee Jay's Sash & Glass - Windows Installation Near Me - Santa Rosa, California

We needed two bathrooms done -- one with a small door and the other with two glass walls formed into a corner. Not only did we get exactly what we asked for (rainglass, the diamon-fusion glass) but it was beautifully done. Very professional and the installation was fast. Team was professional and awesome. We're so pleased! Definitely recommend. read more

On advice from a neighbor who used them for their window installation I decided to have them replace my windows & patio door. About 5 years ago my trim & siding around my patio door started rotting after they installed my windows. I thought it was the contractor who does the work in our HOA, notified my HOA they stated, not their problem, any window replacement issues are on me. I was faced with over $7000 out of pocket contractor fees (which my personal homeowners contents insurance would not cover as my insurance covers issues inside) and had to replace all the siding & trim around my patio door and reinstall the door, only to find that Dee Jays never installed the patio door properly (forti-flash not installed to deflect the water which caused the dry rot) which was extensive to the point that contractor stated the door was ready to literally fall out if leaned upon. #2, I now have water leaking, stain, around my dining room window pane in the corner; called Dee-Jays the other day to come take a look, she tried telling me "oh it's condensation from the rain", I'm not stupid and tried explaining this is not condensation, and she kept talking over me, and would not let me speak, RUDE, and told me they would not be able to come out until the end of January, I then made the mistake of telling her this is not the first problem with my windows they installed, and had issues with my patio door in the past, she then started yelling at me, asking me "Who is this, what's your name", asking personal questions about where I live, etc. mentioning a contractor (who I wont mention) as if it was their fault, etc. and then told me they will not be coming out and hung up on me. Dee Jay's, take some responsibility for the shoddy work you have done; those of you that have had them do work, I would check for dry rot around your home as well, especially your patio doors. They provide great customer service when selling you a product, until you have issues, well that's a different story read more

Fabulous job! Not the cheapest but the most professional and they instilled trusts from day one. They set an expectation the discussed market issues possible delays they estimated time and price and the helped fine requirements so we didn't over pay. Then they brought it in on budget and earlier than expected. Front front desk to install fellows we enjoyed every interaction. If you want quality of you want professionals if you want folks who treat their staff well go with this company we are glad we did read more

We are so very pleased with the Milgard windows that Dee Jay's employees replaced for us. We did our entire two story house. Six workers showed up and were done in a day and a half. They were professional, courteous and hard working. We give them our highest recommendation. read more

Dee Jay's Installed our shower door yesterday in an hour. The door had to be custom made and it took awhile to arrive. The glass on glass look is beautiful. It took two people one hour to remove the old enclosure and to install the new door. I recommend them. read more

GREAT service. Professional approachable crew. Got our windows installed in 2 days! Pete is a great manager. He was right on it... making sure everything was going according to our satisfaction, offered to replace a board that had some rot on it for us! Milgard made a mistake on two of our windows and Pete caught it, brought it to our attention and had already alerted Milgard to replace them. There was no problem with the fit; it's just that the new ones didn't have the decorative bars inside that we like. So in the meantime we were able to keep those until the replacements came in. I would use them again in a heartbeat, and in fact WILL be using them shortly on a bathroom remodel. THANK YOU, DEE JAY'S read more

Fast appointment. Tom was efficient and did great work! I would definitely use them again and recommend them to anyone else.

See jays did all of our sliding glass doors, and did an amazing job. We were looking for a specific look,and they definitely delivered exactly what we wanted. read more

Replaced 3 failed double pane windows. On time, great work and super professional and nice! Highly recommend!

I usually don't leave negative reviews but for a local company to just not care and advise that I am S.O.L does not leave me happy. Purchased a home a few years ago. Previous owners had new windows installed with in the last 5-7 years. As time went on there has been a ton of moisture building up in between the double pane. Called in to get information, and was told they could only look into it if I had the purchasing owners info and the exact year they were installed. Lesson learned when buying a home ask when every single item or upgrade was made and request all receipts. Seems like poor customer service, not willing to do some leg work for a local customer. Will have a real local glass company replace the glass that will stand by there work. read more

What a great company. Cailyn followed up to ensure I had the right service done. Connor and George showed up yesterday morning early and ready to take care of my window! What a great experience. I highly recommend them. read more

I would contact another Milgard Dealer if you can. Everyone I worked with at this company was rude. The guy who gave us the estimate (Tom) and anyone who called me with the follow up information was rude. We ask Tom multiple times not to touch our delicate stair railing that was being installed at the time he came to give us an estimate, but he wouldnt listed. He became condescending when we asked him multiple times to be careful not to touch our breakable railing. Milgard was unable to make a few arched windows that I have in my house. I tried to think of solutions, like to order the 4 arches from somewhere else and do the rest of my 30 windows with milgard, but Dee Jay would not do 30 windows if they couldnt do all 34. We thought about changing the arches to squares, they still turned us away. They did not want our business and told us to go somewhere else to find windows (literally this is what they said!). Now I'm back to calling other Milgard suppliers to help and the other companies seem much easier to work with and willing to help read more

Holy moly!! We had a big(ish) job! Eleven windows, including 2 sliders - and one is HUGE - and on THREE floors! 1st day, 4 guys - Pete, Shane, Jorge (George) and Conner. They arrived on time and got down to work. The house was buzzing and these guys worked hard. They showed attention to all the little details, tidied up behind themselves, and frankly, they all did a wonderful job, start to finish. Day 2 we only had Pete and Jorge, and they were there at EXACTLY when they said they would be - got down to business and once again, we are happy campers! A special shout-out to Jorge because I'm generally a picky wreck about details, and I could quickly tell that he's as much of a perfectionist as I am, so I just relaxed. Our windows look gorgeous, the house is amazingly quiet and looks so new you'd think we'd moved! We just keep walking around saying "Wow! WOW!" We got a lot of estimates, since we knew it would be a big, expensive job and Dee-Jay's had the best price, the best guarantee (good windows too, Milguard - guaranteed for life) and even the guy who came out to do the estimate, Alan, mentioned some important things in his walk-through that none of the other companies did. (like "what direction do you want the casement to open?") The installers are so pleasant to work with, the entire job was so easy that we couldn't ask for more. If I could I would give them TEN stars! read more

I am very disappointed with the company Dee Jay's Sash and Glass and with the employees. I had many windows put in quite a few years ago by them. One failed after those many years. I did not know I should have called Milguard. Dee Jays put in "local glass", and now the window will not close properly. They said it was "heavy" glass. I assume that is why the window will not close properly. I have been instructed to use two hands to pull it closed before engaging the locking mechanism. That seems a very shoddy work ethic. I would have paid for a fix. Tom that came out was on the rude side. The office tried to say the casement has shifted. Really? This company is pricier that many in the community. I do NOT recommend them, and I shall be passing that on to my many friends still rebuilding from the fires. read more

I needed two mirrors cut down a little. Dee Jay's was able to squeeze me in and cut them so quickly! They were so friendly and accommodating even in these crazy times. I would definitely use them again or refer them to friends/family. read more

DeeJay's has always done a great job for us...until now. We ordered shower glass which they installed. And it leaked. And it was repaired. And it still leaks. Multiple phone calls to have it fixed were not returned and when we finally reached someone in the office, we were told that shower glass deflectors are not made to be water tight. Wait, what? We were waiting the delivery of a window for our kitchen, only to find out today that the window was not ordered. We will never use DeeJay's again, and suggest people stay away until they get their internal office issues resolved. read more

0 Stars I very much do not like writing negative reviews about anyone or anything. My reason for using Yelp is to give my gratitude to businesses and their people for the work, products, and services that touch my life. Regrettably, Dee-Jay's Sash & Glass has mistreated me and performed seriously incompetent work. I have two bathrooms, both with old vanity mirrors from the original construction of my home in the late 1970's. The vanities are three mirror panels on hinges; all three mirror panels swing open. I had my carpenter unscrew each panel from their hinges and brought them to Dee-Jay's, one set at a time. Kelly at Dee-Jay's said it would be no problem and I agreed to all their cost estimates to replace them every time without question. When I received the first set back it looked fine at first, so I brought them the second set of mirror panels for them to work on. They hired a mirror subcontractor to actually produce the mirrors and Dee-Jay's would then remove the old mirror surfaces and re-glue the new ones to the wood panel doors. The second set had rounded corners, but the mirror subcontractor put the corners on the wrong ends of the panels and had to be redone. Dee-Jay's faulted the mirror subcontractor and not me (when they called to ask me about the corners I thought Kelly was trying to blame me for that). When I picked up the second set with the rounded corners, I could see that the center mirror panel was hanging 1/4 inch off on edge and I knew that was not right because both edges needed to be exactly flush. But, I was willing to try to see if it would work because Dee-Jay's said they measured it correctly. As Julie was picking the center panel up she accidentally chipped the edge of the mirror. I was not happy about that, but she said they would grind it out, which they did, on the mirror that was hanging 1/4 inch off one side. Several weeks after Dee-Jay's had completed their original work, I was able to have my carpenter finally attempt to put the first set of new mirror panel doors back onto the bathroom vanities. The center panel would not fit with the two outer panel doors because the new mirror was 1/16 inch hanging over both edges. This meant that the two outside mirror panel doors had no room to close without breaking the edges off the center panel mirror. The mirror had been measured and/or cut to the wrong size! At this point, I had not picked up the second set yet with the chipped edge and 1/4 inch overhang (different than the first set). I told Kelly about the problem with the first set and asked her to redo the center mirror on second one they still had there. She was clearly unhappy and stated repeatedly that they had measured the center mirror as it was previously. I knew that was not true because I've had those mirrors for 20 years and I knew that the mirror edges were flush to the board with NO overhang. I also remember the feel of those edges when I carried them to Dee-Jay's---they were flush to the wood panel ends. Reluctantly, Kelly agreed to pay to have it redone and implied that they would not pay to have the second center mirror redone. I brought them the two outer panels that were fine so that the new center mirror could be glued to the exact same height as a complete set. I picked up this second set and brought it home. At the same time I brought back the original first set to have that center mirror redone. When I picked up that original set and brought it home, I looked at the new center mirror. The bevel that was redone was done incorrectly by the mirror subcontractor and was 1/8 inch smaller than the two "matching" outer mirrors AND the new mirror was glued at a slightly different height than before. This was SO disappointing! I then went over to the other set of vanity mirrors that I had not yet re-installed, and it had the exact same problem! I did not notice because I wanted to assume that it was perfect and now I saw that both sets had been redone wrong. The problem in part was the mirror subcontractor did not make the bevel size on the redo exactly as the first time, and Dee-Jay's did not glue the mirror back to the same relative position . . . plus, they did not even bother to notice either the bevel size problem or gluing it wrong. Kelly was quite unhappy to pay for both center mirrors to be redone. But, I expected Dee-Jay's to have experience with bathroom vanities with three-mirror panel doors and would know that the center panel mirror has to fit precisely with no overhang. They apparently did not because they completely botched it and then insisted that they measured twice. Today Dee-Jay's denied all responsibly for the work and instead blamed me. I appreciated that Kelly tried to provide the services I asked for, but to fail repeatedly and then for Dee-Jay's to write me an email stating it's my fault---is just wrong and bad business. I will now have to take my grievance to Small Claims Court. Shame on you Dee-Jay's! Review 0011 read more

Dee Jay's recently replaces 34 construction grade windows on my house. Their crew and workmanship was outstanding. It's difficult in the trade industry to feel absolute trust with the crew preforming the work. With Dee Jay's I had just that. I am very happy with their quality of work and would highly recommend their services. It explains why they have been in business for over 50 years. read more

Very nice, I had called Freidmans to see if they had any window panes ( I had just broken my kitchen window) he recommended DeeJays. I had tried a couple other places and no one was able to help me the same day. But Dee Jays did. They did a great job and it was ready the same day. :) read more

I have had several projects with Dee-Jay's and highly recommend them. Yesterday was typical. The appointment was made last week for between 1 and 3 pm. The crew showed up a few minutes before 1, finished the project in less than an hour, and cleaned up nicely. They even took a few minutes to address a leak in a different window that I had not mentioned to the dispatcher. read more

What a wonderful company to work with, competitively priced with excellent service and craftsmanship. Arrived on time (actually a bit early!) and installed a beautiful product with attention to detail. From the showroom to the installation crew, I have nothing but compliments. read more

This company did an excellent job of installing new glass in my sliding glass door. They came when they said they would, installed the glass quickly, and put back in place the things that they had to move. I am very impressed! read more

From the time Alan gave us our bid to when Julie helped me with a broken pane replacement, Dee Jays is the best. Order,scheduling and delivery was perfect. read more

They recently did some work for me. No problems showed up on time and price was reasonable. I will use hem again.

We just had Dee Jay's replace 11 windows for us. Initially it was difficult to receive a quote from them. Then it took 6 weeks to get the windows ordered and installed. The installers were good, very efficient and polite. Somehow an extra window was ordered. The salesman, Alan, and the manager, Kelly, were reluctant to tell me what the window cost since they bid the job as a whole. They were very rude. We did a remodel 14 years ago and 21 years ago and purchased all of our windows from them. We remodeled a bathroom 2 years ago and purchased the shower door from them. We will never do any business with them again. read more

We are extremely happy with the installation of new windows and sliding glass doors at our Residential Care Home for the Elderly in Sebastopol. Being December and very cold it was important to get this job done quickly and efficiently to keep the residents comfortable, warm and happy. As you can imagine we were a bit hesitant to take on this project due to having to shuffle the elderly residents back and forth for the work to be done. The installation crew was extremely helpful and made it clear they would work around us and not us around them. Everyone in the crew was personable and respectful of each resident as they worked around their individual rooms. Their quality of work and detail was exceptional. Looking forward to doing more business with them in the future. Thank you Dee-Jays! read more

Today I went to Dee-Jay's to see if they had a replacement lock for our sliding glass door. They were recommend to us as they have Milgard products. The woman in the office, I wish I had asked for her name, was very helpful. She wasn't sure if they had the lock but went and checked. She came out with the only one they had and just gave it to me. She did not want any money. I was so appreciative of her kindness. Thank you so much for your generosity. It made my day. read more

I hate to leave a negative review, but my experience was so poor that I feel I should. I had new glass installed on a slider (someone ran into it and it shattered) and the guys that came out were very friendly and did a nice job. New door looks beautiful. However, when I walked outside to the front yard where the slider door was taken for new glass installation, there were hundreds (I'm not exaggerating) of glass shards in the road, on the flagstone path and in the bark. They must have chipped out all the old glass and just left it. Why they would not put down a drop cloth beats me. I called the company to see if they could come back out and clean it up. We have many kids and dog walkers on our street and I would hate to see someone get hurt. The lady on the phone could not have been more rude. She did not see an issue at all and then said "well, what do you want me to do about it? They are too busy to come pick up all the pieces out of your bark. It would have to be done by hand." I was shocked. I have never experienced bad customer service like this. She made me feel like the bad guy. I said "fine, but it has to be done so either they do it or I do it and I'm almost 9 months pregnant." In the end, the guys did come back out and had it cleaned up to okay standards in about 15 minutes. I talked to them and apologized for having to have them come back and explained why I was worried about the glass. They understood and could not have been nicer. This was a really simple job and had they woman in the office but at all helpful and nice, I would be leaving a much higher review. Hate to punish a whole company for one bad apple. read more

We are remodeling contractors and have used Dee Jays for many jobs over the years, They always have competitive prices but the customer service always keeps us coming back. Kelly is always pleasant and helpful. They are a pleasure to work with and highly competent. read more

These folks are great! Competitive quote on exactly what we wanted. Installers, Shane, Scott, Richard and Pete, arrived on time and everyone knew their task. Very friendly, very polite, cleaned up well. We are very happy with our windows and doors and will purchase from Dee Jay's when we do the kitchen remodel. read more

In March of this year we had 8 windows replaced and we are very happy with them. The crew that replaced them were great and I really have only one complaint. When the old trim was removed I was told that I wouldn't even be able to tell when it was put back. Well all of the trim needs replacing because it looks terrible and doesn't not fit. This is not my complaint. My complaint is that when I called recently to ask and I mean just ask if I had an option for new trim I was met with extreme rudeness. We don't replace the trim and that is a question "I" should have asked. I was really taken back by her lack of caring that we spent thousands of dollars at this company. Because I was unaware I only wanted to let them know that maybe this should be made clear so their customers were prepared. I looked back at my contract and it only mentions that our window treatments may not fit after installation of the windows. This I was prepared for, but the trim is another story. If they don't replace trim then why did they go through the trouble of putting the old back up with calk and the works. I am confused. I certainly hope that the woman I spoke to on the phone is an owner because she sounded like she could care less if we finished the remaining 4 windows. read more