Five starts to this location! We own a Kia Niro and a Sportage and we love them! The employees go…read moreout of their way to serve the customers. Parts department always gives you the report of what the car needs, thank you Jerry and staff, everyone! Five stars!

I spoke with Archie, the General Manager, at 5:34 p.m. today regarding a 2025 Kia Sportage that was…read moreposted online. We discussed the price, warranties, mileage, features, and options on this loaner vehicle in detail. I made it clear that I was coming down to see it and purchase it today. Archie even told me to ask for Mickey, the Sales Manager. When I arrived, Mickey had no idea I was coming--he was not expecting me. Once we sat down, I was told the vehicle was actually loaned out and not even on the lot. Additionally, the vehicle had 6,000-7,000 miles on it, not the 3,000 miles advertised online or confirmed over the phone. They attempted to "make good" with another deal, but it wasn't even close to comparable. This is a textbook example of deceptive marketing and bait-and-switch tactics: lure customers in with an attractive offer, then try to sell them something more expensive. What's worse, the General Manager, who knew I was coming, did not even have the courtesy to speak to me or apologize for wasting my time. Buyers beware when dealing with this dealership in Rosenberg, Texas.

Although they got my family vehicle back on the road because I chose to repair some things myself,…read morewhich I did quite well except for messing up a part of the manifold, they handed me a crazy invoice for the repair. Being resourceful, I decided to buy the parts from another Nissan dealership in Pennsylvania because they were much cheaper. Service here was good, but price gouging for something so small will always irritate me about the dealerships. They already make it harder for us to fix our vehicles ourselves, but I guess that's not enough.

My experience here was ONLY welcoming because of the sales person WALTER. He immediately directed…read moreme to what I asked for and took care of my needs in an extremely fast matter! I had went in once to try to handle my business with someone else who left me stranded. I went back out decided to leave and then said let me try this again. I went and asked Walter since he helped me a bit before the first person and told him my situation and he immediately dropped everything to give me a hand! He deserves a raise! He had sensational customer service! He deserves to be recognized!

I've always had a good experience here, except for one time when I needed my car fixed because of a…read moreweird sound I was hearing. This is my second Ford I've ever driven, and I'm not used to leaving my car at a dealership for a week for them to diagnose the issue, especially compared to when I take my Japanese vehicles to the dealership and they diagnose it right then and there. Other than that, they take good care of me and my vehicle, though I haven't had any major repairs done because any smart person knows that dealerships tend to overcharge. Aside from some minor issues, they've been solid.

Great pre owned vehicle purchase experience with Legacy Ford and Ruben Cuevas. Expedient, fair, and…read morelow pressure. I would recommend this dealership to my closest friends and family. They made the purchase of a great SUV enjoyable and stress free. Thanks Legacy Ford!

Update: Matt the service manager fixed all of my original concerns. He had me drop my Jeep back…read moreoff. He inspected it cleaned it very well and credited back my overage. Now that is what I call excellent customer service to turn a bad situation around. I will Definitely Be back. Thanks Matt for taking great care of me. Updated to 5 stars plus Original post: I drop my Jeep off and it takes 4 days to look at. Of course it is nothing the warranty covered because they can't replicate the transmission issue. I'm not sure they even tried. How I know this is they never inspected it as they said because they didn't drive it 50 miles as they said To inspect it after a very expensive tune up. Supposedly they drove it a lot to try to replicate the transmission issues. I dropped the Jeep due to check engine light on that we thought was due to the transmission or linkage. The transmission issue isn't fixed. And my vehicle is not inspected. Also not washed like they claimed they would and 9 days later I have my Jeep back no inspection now I have to drive expired 50 miles to get an inspection.

NO INTEGRITY FROM THE SALESMAN OBI TO THE FINANCE LADY!! Buyers beware they charm you in and…read moreeverything they promise will not come to pass! we purchased a suv and was promised some mats , we are still waiting on them!! purchased vehicle and had to take it to a mechanic the same week and paid over $3000. I just wished i had read the reviews first!' They are all consistent!! THEY ARE GARBAGE!! DISHONEST!! and when you call they avoid you from the manager to the clerk!!' They will all reap what they sew!!!' I wish i could have given no stars because that is what they deserve!!!

Best car buying experience I've ever had! Rachel and Sam were absolutely amazing. The car we bought…read morefrom them had a few minor scuffs and scratches and a sensor that needed to be replaced. They offered to fix all the exterior blemishes and replace the sensor for no additional cost AFTER we bought the car! Such great customer service. I will be recommending Auto Plaza to everyone in the market for a used car.

Rachel is the best used car dealer I have ever had the pleasure of working with. She made every…read morestep of the process incredibly easy, and always put me first. She responded instantly to any questions I had, and went out of her way on several occasions to accommodate any of my requests. I would 100% recommend this place to anyone local to the Houston area, and even to out of state buyers like myself.

My sales person haley was awesome she helped with the sale and explained all my options and also…read morehelp with my in house financing she is just the best

I purchased my vehicle in October 2024. I was super grateful because I do have challenges with my…read morecredit. However, since purchasing the vehicle. There has been mess up after mess up. Although I make my payment there is still the notification in my car as if I didn't pay it. If the payment is not made there is a "kill" switch and the car will not start. Each time they have done that has been in error. I have to call and then get a rude person telling me they don't see my payment and then all of a sudden, they see the payment. If you have any other choice go to a different dealership. Challenged credit or not. Very frustrating