Great service,fast and amazing customer service,I called for the company and they got here at my…read morehouse in less 2 hours ,price is good.

Excellent experience from start to finish. This is a busy…read morecompany , yet they are easy to reach and quick to schedule. I got the feeling that they really understood how disruptive our plumbing problems were for our family and they cared about fixing them. Jose came out right away , got under my house, diagnosed the issue, and gave me options. He showed us photographs so we could clearly see what the problem was. Since they fixed the pipes the shower works better than it ever has . The repair was thorough, the team is professional and their pricing is the best you will find. Excellent work from a great team. I highly recommend Smart Choice.

We booked a time-sensitive appointment for today, partly based on reviews praising Cuyler's…read morepunctuality and reliability. He never showed, and calls and texts went unanswered. We're now forced to book a Saturday appointment with another plumber at a higher cost. The no-show disrupted my work schedule as well.

I don't usually write reviews but will make an exception for the great service provided by Riviera…read morePlumbing. Had an issue at a rental in Goleta so had to solve long distance quickly. The matter was handled quickly and the tenants were satisfied- all I needed. And at a fair price to boot. The after service communication was helpful as well. All-in-all will be my go to plumber for the future.

Fabulous response and Miles & Brandon were able to solve my problem!!!…read moreHighly recommend Hoke and Burger

They answer our calls and respond quickly to emergencies and do a great job with our plumbing needsread more

Time came to replace our water heater, and we eventually decided to go with The Water Heater…read moreCompany. Our technician, Mike P, was very polite and professional! He did a fantastic job describing a multitude of options and answering a variety of questions throughout the job. We really appreciate that there was no effort to get us to stretch ourselves outside of our budget. Mike did a great job with the install, double checked his work, and even walked us through the different aspects after he was done! Plus, the area was left even cleaner than it was when he arrived.

We realized Sunday morning that the hot water heater was leaking; called The Water Heater Company…read moreMonday morning and they had people out first thing Tuesday morning! Shawn conducted an excellent job replacing everything needed and brought it all up to code. Everything looks fantastic and operating well!

Anacapa Plumbing was excellent. They responded quickly, offered a fair price, and finished the job…read moreahead of schedule. Communication was clear throughout. Sharin came the next day to provide the estimate, and his trenching crew arrived early after confirming that timing with me. The plumbers, Torin and Nate, completed the work on time. I am completely satisfied. Dave

I hired Anacapa Plumbing for a residential plumbing project at my property, and unfortunately my…read moreexperience was very disappointing in the areas of management, scheduling, communication, and billing. To start, the work was scheduled to begin on a Monday between 8:00 and 10:00 a.m. I already was not thrilled with such a large arrival window, but I accepted it. What was not acceptable was that no one showed up and no one called. I rearranged my morning and ended up being late to my own job for no reason. There were also repeated communication failures during the project. At one point, I was told the water would be shut off on a Monday, so I had my renters make plans to be away so they would not be inconvenienced by having no water. Monday came and went, and the water was never shut off. Apparently their plans had changed, but no one communicated that to us. When they finally did shut the water off, it was handled in a way that created a completely unnecessary burden. On one occasion, the guest house was without water all day and overnight. On a different day, the main house was also without water all day and overnight. In my opinion, this was avoidable. I had already run the main line to both houses. They only needed to run piping from those lines to the water heaters. That work should have been staged so everything else was prepped first, with the final tie-ins done once the glue had cured, keeping the water interruption to maybe an hour or two. Instead, two families were significantly inconvenienced, and the attitude I got was that this was standard and no big deal. Another issue was professionalism on site. One of the workers was loudly yelling and swearing in the crawlspace, including repeated profanity. This was not a vacant construction site. This is a home where people live. I was grateful my wife and kids were not around to hear it. After the plumbing work was completed, I finished enclosing the relocated washer and dryer area by framing, insulating, and drywalling the space. When I finally hooked up the machines and ran a load of laundry, the room flooded because water backed up and poured out of the in-wall washing machine drain. I called Anacapa Plumbing, and since this happened just a couple of days after they finished the job, I expected a prompt and professional response. I was told someone would come that afternoon. No one came. Then I was told they would send someone the next day. A plumber eventually came while I was at work, stayed about an hour, and left without any communication. Hours later, I still had no idea whether the problem had been fixed or whether it was safe to use the washing machine. I had to call and leave a message to find out. Later I was told it was okay to use, followed by a $270 bill for that visit. The billing was another major issue. The original estimate was around $15,000. The final bill came in at about $20,000, plus the additional $270. That is roughly a 25% increase with no meaningful communication, warning, or explanation during the job. In fairness, I did add a small amount to the scope by having them run about 25 feet of hot and cold PEX with two shutoff valves, but I do not believe that justifies an extra $5,000. For context, I am a General Contractor and have been for 18 years. I often try out subcontractors on my own properties before using them on residential client projects. Anacapa Plumbing was one of several companies recommended to me locally. Based on this experience, I would not use them again, and I would not recommend them to others. P.S. Thorn was nice and a good worker.

I felt seen and heard from the moment I called until the plumber left. I wish I can remember the…read morename of the woman who answer the phone. I feel she actually cared about helping me. Rico and his partner came. They were here before I got back. They were polite. They were clean. They were professional. I will be referring them to my friends and family.

Terrible experience. I explained I had a problem with my water softener sending salt water through…read moremy plumbing to the dispatcher. She confirmed that they service soft water equipment. I waited more than four hours for a technician to show up. When he did show up, he told me that he did not work on soft water equipment. I had a feeling this company might be a scam from the beginning because I had called a different company that had many good reviews, but it turned out to just be a business referral service working with plumbers all over SoCal. I input my zip code and they connected me with Mr. Rooter. Don't waste your time calling this company. It's a bad joke.

Technician David H. was on time, listened to our issue, which we thought was with our water heater…read more David demonstrated how the issue (extremely reduced hot water pressure) was with our 18 year old failing/failed water softener, not the water heater. David is knowledgeable, friendly, and easy to work with. The service charge was reasonable at $59 considering the info he provided on our issue, as well as recommendations for the future. After his visit, we were able to contact our preferred water softener provider, and ordered a new one. We will definitely be contacting Payless Water Heaters when the time comes to replace the water heater.

The company was fast in scheduling David H. to stop by our home to check out what was going on to…read moreour water heater. David was very friendly and thoroughly explained what needed to be updated and replaced, and what our options were. We decided to have him come back in again to replace our water heater after deciding which package best fit our needs. He did a great job and was very friendly throughout the process.

Made appointment, and confirmed the day before. Ten minutes before start time, I got a text saying…read morehe would be a little late due to a "quick meeting"they were having. Two hours later, still no show. No attempt to reschedule. More attempts to reschedule, they sent a different person every time and couldn't figure out what to order. After hounding them to do the job over 6 month period, they finally showed up with the shower valve and trim replacement parts, but refused to touch or move the piano (on wheels) that was in front of the wall they needed to cut open to gain access. They were very rude about it and left. Anna the administrator is super nice and helpful, but the rest of the team is VERY unreliable.

I am very unhappy with their services. They arrived 1 hour late to start their work. The two men…read morethis company sent to do the job were sloppy and rude. One of them identified himself as "Lele". At the end when I expressed my displeasure in their conduct, one of them used a vulgarity. I was discussing my poor experience with Mission Plumbing to my neighbor and he said he had experience with them before and had a lot trouble in the past. These reviews may be fake/family or maybe the employees they sent were particularly bad. Either way I would advise staying away from this company.