Technician David H. was on time, listened to our issue, which we thought was with our water heater. David demonstrated how the issue (extremely reduced hot water pressure) was with our 18 year old failing/failed water softener, not the water heater. David is knowledgeable, friendly, and easy to work with. The service charge was reasonable at $59 considering the info he provided on our issue, as well as recommendations for the future. After his visit, we were able to contact our preferred water softener provider, and ordered a new one. We will definitely be contacting Payless Water Heaters when the time comes to replace the water heater. read more

The company was fast in scheduling David H. to stop by our home to check out what was going on to our water heater. David was very friendly and thoroughly explained what needed to be updated and replaced, and what our options were. We decided to have him come back in again to replace our water heater after deciding which package best fit our needs. He did a great job and was very friendly throughout the process. read more

We woke up this morning to our water heater leaking water all over our garage. We called around and Payless Water Heaters was able to come that very morning. We had the pleasure of working with Jojo who was incredibly knowledgable, speedy, and super friendly. I was super impressed that he was able to get us a whole new water heater all hooked up same day. So appreciate of Jojo and his awesome service! Thank you Jojo !! read more

David H came to find out why the water heater was not warming the water. He was very polite, efficient, told me what was needed, and got the job done. Thank you. read more

Payless Water Heaters were fast, friendly and communicative throughout the process. Our technician Spencer was prompt and concise with options and prices. Wasn't pushing upsell or pressure tactics at all, which I really appreciated. We've had two water heaters installed with Payless and couldn't be happier with their service! read more

David H. came out to repair our 8 year old water heater yesterday, which was producing a luminous flame in the pilot light area. He tried his best to get it back up to spec, but unfortunately the water heater was irreparably damaged, and he showed me exactly where and how. It would have cost about as much to fix as to replace, and he had a replacement tank ready to go on his truck in the same size. The installation came out far better than the previous tank's installation, and is a much higher quality water heater than the old one as well. David's attention to detail and ability to educate the customer is above and beyond. Would absolutely hire again! read more

Payless Water Heaters - New water heater installation. - Water Heater Installation/Repair Near Me

We have a tankless hot water heater that hadn't been serviced in a couple years, and I called Payless Water Heaters and Juan was able to dispatch the same day! He flushed out and de-scaled our water heater and checked the recirculation pump, and our hot water is working so much better. Very reasonable prices and now we'll be able to save on our water bill because our hot water heater is working so much more efficiently. Thanks Juan and PWH! read more

David H. was a great specialist. He was professional, friendly, fast, knowledgeable and communicated every step to us. He went beyond what we expected! He also swept and moped. Thank you David H. and Payless! read more

We had a continuous drip from the safety or overflow outlet on the hot water heater. I called and spoke with Candace, who was very helpful and had a repairman out the next day who showed up on time. David H. figured out the problem very quickly, which was a faulty valve, had the part on his truck and had the repair done in about an hour. He was very easy to work with and explained the problem very clearly, and I appreciated the education about the hot water heater. I would definitely request him again when we need service or a replacement. And the cost seemed reasonable, considering the time spent, and the replacement valve. read more

Called them at 9:00 on a Wednesday night, expecting to leave a message on a machine, but spoke with a courteous human. I explained that our tankless heater had stopped working in the middle of my shower and I needed hot water. The dispatcher said David H. would be there the next morning at 10 AM. That morning they sent me an email with David's picture so I would know who he was and he showed up just when he was promised. He diagnosed the problem, gave us an estimate, which we accepted, and by that evening we had hot water! David was a great worker, easy to talk to and did a great job. Not sure I care for the name "Payless", it reminds me of the place you used to go to if you wanted a cheap pair of shoes, but I have to say they did a great job getting us hot water! read more

David H, went above and beyond to make our experience happy. We were stressed having no hot water for the day and when he arrived took complete control of the situation and took away our stress. David did the best job ever installing our brand new water heater. He spoke to our landlord in Georgia and sorted everything. David has a terrific personality and is a very pleasant & kind gentleman. Thanks again David. Regards Janet & Dan Orr read more

Payless Water Heaters - Our new water heater - Water Heater Installation/Repair Near Me

Came within 2 hours of calling. Talked through all the options with me, straight shooter and helped me make the best decision for all of our needs. Would use again! Highly recommend. read more

David H. arrived on time, was very professional, and did an excellent job. we would recommend Payless water heaters.

Carlos was fantastic! We found an issue with our water heater on Thursday night, and by Friday afternoon Carlos was at our house diagnosing the problem. It turned out we needed a new water heater, and Carlos was really helpful in explaining the different types we could go with. We opted for a tankless heater and Carlos set to work removing the old heater and installing the new one - all in the same day! Impressive work and great communication. Thanks again! read more

My experience with Payless Water Heaters was disappointing from beginning to end, and it's not over. My old tankless water heater needed to be flushed out with vinegar or CLR, most likely, as it was not making enough hot water; so, I called in Payless based on Yelp reviews in Thousand Oaks. They didn't have a single Yelp review here in Santa Barbara, so that should have been my first clue to stay away. It turns out that Payless Water Heaters isn't a plumbing company; they are a tankless heater company--and they do install the units they sell; when they come to your house, their business model is to sell you a tankless heater, not to repair a broken unit. I know this because they quoted me $2300 to repair my unit--or they could offer me a "fantastic" deal on the purchase and installation of a brand-new unit. The price of this new heater, with the same11 GPM heating capacity as my old unit, along with installation? $5000. And that was not a top of the line (Noritz) 11 GPM water heater. I was in a rush, and the salesman (heater installer) was persuasive with his PowerPointpresentation on his cool iPad, so I foolheartedly decided to purchase the 11GMP for $5000. I paid for the purchase in full by check, as required. Then the problems started: the master bedroom shower could not produce as much hot water as even the old, "broken" unit, as I could not shower while someone was in a second bathroom using the shower. Additionally, the hot water in my kitchen sink was not nearly as hot as the other sinks. It was clear that the heater was defective, right out of the box... or there were problems during the installation that prevented equally hot water from making it to all sinks, tubs, and showers. I called the company and had them come out to repair the new unit on the second business day after the initial installation. They could not find anything wrong with the unit--they said it worked fine, so I requested that the unit be removed. This was my first request to have the unit removed and my money refunded because the unit did not work. That's when Bryan Oksas, the owner of Payless Water heaters called. He said was sorry to hear about the problems with the heater but begged me to let someone from the firm come out again (with a real plumber this time) to repair the problems. He stated that he was pretty sure the problem with the new water heater was the "mixing valves" in the shower and kitchen. He said hi guys would put in new mixing valve washers so that the unit would work correctly... But NO effort was made. This made a liar out of their company's owner, Bryan Oksas, who told me they would replace the mixing valves at their own expense if it was determined to be the problem. Bizarrely, the Payless people said that they do not replace mixing valves at Payless Hot Water Heaters--they didn't know how and they were not a plumbing company. Bryan Oksas failed to respond to my numerous communications, so he will soon be contacted by the Better Business Bureau where I am now forced to file my complaint. Incidentally, a check of the Payless Water Heater section of BBB illustrates that this company is bad news. As a quick aside, I looked up the price of the Noritz unit that they sold me (Noritz EZ111) and was surprised to see if advertised by Home Depot for, get this: $1250 (versus Payless Heaters' $5000 charge). They charged me almost 400% more! I find myself in a position where I must file a complaint to the Better Busines Bureau to help me gave the unit removed and my money refunded. What a pain in the neck. By the way, did you know that in the state of California a contractor that installs something fairly expensive item in your home, the contractor, by law, must leave the homeowner with a "3 days quit" notice? This is required by law and requires that the seller/contractor leave the 3-day quite notice with the homeowner in case the homeowner changes his/her mind. Not only did I tell Payless that I wanted the unit removed and refunded within this three-day window, but I also informed Bryan that his company is breaking the law by not giving his customers the "3 days quite" notice. He didn't seem to care, so I assume they break CA law all the time by now leaving this required document. My advice is to stay away from Payless Water Heaters. They were not honest with me, they installed a heater that does not work, and they overcharged me for that unit by almost $3000. Plus worse, the owner has lied to me many times. That said, if you're feeling lucky, or if you are made of money and like challenges, then Payless might be the right company for you. read more

So Payless Water Heaters was dispatched by our Home Warranty company. Amazing service by Payless Water Heaters. It was December, cold, and my water heater started leaking. I called the Home Warranty company, they dispatched Payless Water Heaters - and they arrived just 2 hours later! David H was our tech - he was polite, professional, knowledgable and thorough. He discovered that our existing water heater set up was not up to current code, so not only did he replace my leaking water heater, but he also brought the whole thing up to code: expansion tank, pressure relief drainage to the outside of the home instead of on the garage floor. In order to get the pressure relief draining outside, he had to drill through our stone veneer - which worried me. But David H took the care and had the expertise to drill the correct stone at the correct height so as to meet code AND not destroy my stone. Quality work, professional installation, he was neat, and cleaned up after the install. Very happy with his service, and he was a really nice guy! If you need a water heater installed, call Payless Water Heaters and ask them to send David H out. read more

Called them late on a Friday on a leaking water heater. They couldn't get anyone out that evening but Carlos R was here promptly the next morning. He had to replace a valve I had broken off trying to shut down the water. Had the whole job done and cleaned up in short order. Very friendly, courteous and professional. Would've rated 5 stars but the total cost sure had gone up since last time. read more

We noticed our water heater leaking on a Friday night and our neighbors were quick to say that it's going to be tough to find a plumber who works in Santa Barbara on a Saturday. Well we found this company and Danny C who came Saturday morning and installed a new water heater. He was reliable professional and did quality work. I recommend Them. read more

David H of Payless Water Heaters was great! Arrived promptly, wore a mask, was professional, personable, helpful. A hard worker and a good person. Highly and enthusiastically recommend. read more

David H. came to install a new water heater, he did a fantastic job. Service was expert and professional. I highly recommend using this company and David H. as a technician. Thank you. read more

My water heater died and it was in need of a replacement. David H. came to my house on time, with a positive & upbeat attitude. He completed the job with without any issues, explained what he did and the reasons for doing them. He cleaned up the mess and left us with a working water heater again! Job #156517 read more

Called on a Sunday afternoon, David H arrived next day, explained all our options, and then within a few hours competently and efficiently installed our new water heater and hauled away the old one. Gave me a nice discount for paying by check. Really a nice guy, too. read more

Needing to replace my tankless water heater, I called Payless in beginning my research, trying to find the right service and equipment. The appointment was quickly made, the fellow who came was friendly enough, but did not inspire confidence. Most importantly, the estimate was given almost immediately and I could tell it was high. He was disappointed that I still had hot water as he was assuming he would install it that day. I explained that I was just beginning to get estimates. He remained parked nearby for 20 minutes to a half hour, coming back to offer me a $400 discount. But then I had already decided against them. Later I learned the estimate even after discount, was about double what it should have been. These kinds of businesses pray on older women who live alone, I have since learned... PAYLESS is not an honest business. But if it was called PAYMORE no-one would call! Who knows about the quality of their very pricey work if I had chosen them? read more

After finding a mess of water in my garage behind the water heater, I was quickly connected with Payless Water Heaters who were ready to come out to place and check it out on that SAME day! I was happily greeted by Carlos who took the time to explain to me the heater and what was going on, only to find out that it needed total replacement. He turned within a few hours with the replacement and got it done in no time at all! I asked him questions about the pilot, the water damage, and anything else I could possibly think of and he responded with his expertise. Highly recommend his service -- ask for Carlos! P.s. I haven't tried out the hot water yet, so I can't make any promises about how it works out -- but at this point I have all trust in Carlos :) Thanks! read more

Great experience with Carlos Ramirez. White glove service all the way in Carpinteria!

Needed them on a Sunday to replace a leaking water heating tank. They came promptly and did a very professional job replacing the tank. Evan was the technician in charge. He was excellent. They also followed through nicely. read more

I woke up at 7am on a Sunday morning to find my garage flooded from a aged water heater. I called Payless Water Heaters, and the company had a repairman named David Hidalgo on site at my home starting the repair by 9am! Pretty impressive for a Sunday, and there wasn't even an extra charge. David Hidalgo did a stellar job of replacing my old unit with a brand new unit, and by 12 noon, we were enjoying hot showers again. I definitely recommend Payless Water Heaters and David Hidalgo! read more

When we discovered a leek in our water heater, we happened to call Payless first. Our problem arose on a Friday evening. They had a technician (James) out that weekend who gave us a free evaluation and estimate for replacement of the unit. He gave a very thorough estimate explaining each component of the replacement. I accepted their bid. Payless was in touch the next morning to let me know the work was scheduled and again to let me know the technician was on his way. The technician and an assistant replaced our water heater upgrading all systems to meet code requirements imposed since the broken water heater had been installed. James and Carlos were friendly, personable, and worked quickly and efficiently to swap out the old unit. The work space was left neat and clean when they were finished. We were without water for less than 3 hours. This was the best home repair experience I've ever had and I strongly recommend this company to anyone needing either water heater or home heating repair. read more

Very satisfied with the service and the product. David our tech came to the house explained everything and was able to install a new water heater the same day. Very polite and knew his stuff. read more