Wow! We stayed in the presidential suite - 924. I want to live in this room. Very worth the price…read morewe paid. It was comfortable, clean, quiet, and the view was SPECTACULAR. We were so close to everything we wanted to do: Capitol tour, state street, museums, walking around campus, enjoying the lake, and eating at great restaurants. We also got to enjoy a concert on the square, which happens on Wednesday nights in summer. There was a pop-up farmers market close to the hotel that we visited as well. The bed was so comfortable and the AC worked really well even in the summer heat. Did not eat at the hotel bar this time, but have enjoyed food and drinks in the past. Valet staff were great and fast. Front desk staff were nice and helpful as well. This is a historic hotel and I hope to enjoy it for many years to come!

The hotel overall is great and i would recommend to anyone looking for one. The room was my only…read morenon 5-star category mainly because of how it is organized and that it shows the age but it is very clean and well taken care of that it was not a huge bother during the stay. The staff are very nice and helpful and really want to make your stay easy! I know BW gets a bad rep but this one restores the faith just a bit! and of course you get some amazing view of the capitol :)

We needed an urgent service to get to Milwaukee from Elkhart. Robin was beyond helpful, kind and…read moreso prompt in the late hours. We will only contact Royal in the future. Outstanding at all levels. Many thanks Mark

Always reliable, always on time, several times they have had to adjust to a late plane schedule,…read moreand it was never a problem. Drivers are always personable and most importantly, safe drivers.

Double trees have always had a special place in my heart for some reason…read more We arrived at around 2 o'clock, and the staff that greeted us were super friendly. The concierge, with the utmost friendliness informed us at a room was not ready, but she did give us a parking pass to get into the parking garage and assured us at a room would be ready when we return. What if we returned right after the car was parked in about 30 seconds? I thought that might be a little bit optimistic so we elected to walk down to the capital to get some lunch. After a nice meal and a very casual stroll down State Street, we returned shortly after 4 o'clock and were again very warmly and friendily greeted this time. We had good news waiting for us because our room we were informed specifically as being on the top floor was ready for us. I got the very complementary "thanks for being a diamond member" and for one reason or another, we got to drink vouchers to use. This was quite the contrast from our last stay, just the proceeding days before, where nothing was recognized and I was put on the bottom floor and basically forgotten about. It can be a bitch to get your bags from the car once it's parked, but in this situation is actually very easy. The elevator is very close to most of the spots if not all of the spots in the parking area so once you wheel your luggage on over you basically are just in the elevator to your room. Our room was lovely very large TV very nice window with a decent view of the city that includes a capital building in the distance. The location of the place was great many restaurants and other items of interest within walking distance. Shower was great. Bed was great. Towels were great. So many good things to say about this place.

Wow this hotel is a gem! The service here is absolutely incredible!…read more This hotel does charge for parking and it is $25. The parking is very easy and they have two lots. They have one that connects directly to the main front entrance and is on the second floor of the hotel. Then they have one behind the hotel. Now this hotel is a 15 minute walk to the university and 15 minutes to the capital. Now if you don't want to walk they offer a free shuttle up to two miles in distance. This allows you to leave your car and enjoy the shuttle. It is such a fantastic experience being able to text the hotel as I'm paying my dinner bill. Then I go to exit the restaurant and I see the shuttle ready for me. Overall if you are looking for a hotel in a nice area, a complimentary shuttle, easy parking, and truly some of the nicest staff I've ever encountered then stay here. I look forward to staying here every trip to Madison.

This was one of the worst customer service experiences I've ever had. Not only is this hotel poorly…read moremaintained and clearly lacking proper management, but the way they handled my reservation issue was completely unacceptable. When I arrived, they somehow "lost" my original reservation and created a new one instead -- resulting in me being charged twice. I provided proof of both charges and attempted multiple times to resolve the issue professionally, but the staff and management were dismissive from the start. The manager was incredibly rude, refused to actually listen to the situation, repeatedly implied I was lying, and showed zero interest in helping fix a mistake their hotel created. Rather than taking accountability or even attempting to investigate the duplicate charge properly, I was met with hostility and disrespect throughout the entire conversation. To make matters worse, Expedia even reached out to the hotel on my behalf to help resolve the duplicate charge, and they still refused to issue a refund. Despite clear documentation and third-party involvement, the hotel continued denying responsibility and offered absolutely no solution. I have never experienced such poor treatment from a hotel, especially over an issue that was clearly caused by their own reservation system and staff errors. Between the lack of upkeep, disorganized operations, terrible communication, and unbelievably unprofessional management, I would strongly advise others to stay elsewhere. There are far too many hotels that actually value their guests, treat people with respect, and take responsibility when mistakes happen.

Fantastic location in downtown madison, very central. Have stayed heretofore and knew the location…read morewould be unbeatable for graduation festivities. The surge pricing of course is absolutely theough the roof at this time, and this is where I feel this place dropped the ball. Everywhere we ate in this trip would ask if we were there for graduation, and each place had a little something for the graduate or family. Usually a desert or maybe a drink, and each time a warm congratulations. Amazing how so little can mean so much. The hotel which was the most expensive part of this trip by a very long shot,.had, well, nothing. No congrats, no free breakfast, no complimentary cocktails to help get into the celebration....nothing. usually stay here for less than $300.a night and since this time it was well over 3x that, I guess I expected more. The hotel is fine if not a little dared here and there. The location is the best part. It is clean and warm water pressure is great.

Great hotel. Good location, spotless rooms, comfortable beds, good climate control, fast elevators,…read moreGREAT staff. Feels brand new despite being a decade old. Exceptionally well maintained. I can't think of anything to complain about, and I love complaining. This hotel has jumped to the top of our list for when we visit Madison.

I stayed here for my daughter's graduation, and the staff could not have been more kind and…read moreunderstanding. They were incredibly warm and welcoming, and friendly from the minute I arrived to the time I left the next day. I appreciate how flexible they were with my situation, as I needed to check out on Sunday morning but keep my vehicle parked in their garage until 2 pm. The room was very clean and well-stocked. The temperature was just right. Communication from this hotel was exceptional; they made everything easy. Although I'd love to be able to say that I'll definitely be back, sadly, I won't since my daughter graduated from college and there won't be a need to stay in Madison anymore. Kudos to this staff! You made my stay perfect! Thank you.

This review is not for the hotel portion of their operation but for their bar/catering. We…read moreattended a birthday party hosted in their first floor bar & parlor rooms (and their outside balcony). The spaces are gorgeous - the architectural detail of the rooms is beautiful. The waitress who served this group of 30-40 people did a fantastic job getting a thirsty group their drinks. She was super friendly and very helpful. The selection of both hot and cold appetizers was very tasty. The cocktails we had were top-notch and served in cut glassware. It was a high end affair. I would consider holding a similar event here (though I have no idea what the cost was...)

My husband and I were offering an adventure and he wanted to try Madison, Wisconsin for biking…read morearound the lakes and hiking. The weather was stunning and Mansion Hill Inn was a phenomenal choice. Every single concierge at the Inn were charming, delightful and accommodating. Our room was spectacular. The bed was wonderfully comfortable. Conversation with the several concierges was particularly enjoyable. The restaurants in Madison were truly incredible experiences. Each night we had the finest food. We were then off to our next adventure, to be cheerleaders for our son running in the Chicago marathon. What a delightful city you have, and Mansion Hill Inn is the premier bed-and-breakfast to choose. I wouldn't recommend any other location.

I'm a recent amputee learning to walk with a prosthetic leg. I was able to use them with my…read morewheelchair a few times and now with my 4ww. Just amazing. Very thankful for this service.

Bad experience! I was told by the business I'm visiting to use their code and get a prepaid union…read morecab from the airport. I did that, and got confirmation texts from them, including a link to track my driver. It didn't work, no one was there. Called the company and she told me they don't book cabs and I'd just to hope someone came. When I started pointing out they'd let me book and prepay she hung up on me! What was the text for? Why accept prepayment and ask for a time? Seems scammy.

A great hotel downtown with beautiful water views. The hotel is large, clean, and has many…read morerestaurants onsite. The staff are friendly and the rooms are well appointed. Great place to stay overall.

So unkept especially the hot tub. I can't respect a hotel that doesn't have hygiene and…read morecleanliness. Ewww

I have mixed emotions about the isthmus weekly. It purports to give…read moreUseful information but for many of us it comes off as cryptic. First of all it's hard to read because of small letters and faint low contrast type. Secondly much of it presumes substantial prior knowledge especially about the entertainers. It's rare when I know who and entertainer is that they're advancing. The ads should say something about their style genre And anything else that would help you determine if they're worth taking the trouble to get to. If you wouldn't presume so much prior knowledge intending only to serve insiders and University youth you could include older generations And benefit The advertiser and enrich the community. Also editorial should be presented as a point counterpoint they should never be a single point of view. If you don't have a credible counterview you should withhold the commentary until you do.

I have picked up a copy of the Isthmus for years, and it is a good FREE weekly paper that tells you…read morewhat is going on in town in terms of music, movies, clubs, etc. The Isthmus though has lost it's best champion - Bill Lueders. He has decided to leave the paper, and that is a true shame. He carried the paper for all of these years, and frankly the rest of the writers while O.K., are so heavily biased it is not even funny. Biased towards the left - the FAR left. If you want equal coverage, fair coverage of Democrats AND Republicans - do not pick up this paper. The heavy bias in favor of liberals cannot be overstated. I find it odd that a couple of months after the protests at the Capitol when in response to letters about a article in the paper that I guess did not have enough liberal spin, Bill Lueders said the paper is NOT biased towards any group and covers all groups equally - he is gone. His attitude towards the protests apparently hurt him as well, as he was perceived as not being as gung-ho in favor of the protests as he could have been. It all smells to me like he was forced out. Just my opinion. However it took place, the paper has lost Bill Lueders. And that means one less reason to pick up this paper weekly, when you can get all of the info online as well for free.

If you need a party bus for any event, LOOK NO FURTHER!! Cruise-a-palooza is absolutely amazing…read more You book over the phone and can pay with card a few days before the event or pay in cash day of for a discount. Everyone who I spoke with when booking the event was so nice and helpful. Our driver, Phil, was so fun and welcoming. He made sure we knew everything (music, lights, temperature, etc.) we needed to know before the ride started. He was right on time and very responsive by text before and during the ride. Everyone had an amazing time and we would definitely book through them again if we need another party bus!

I hired Cruise-A-Palooza for my mother-in-law's birthday party to take 20 of us from the suburbs to…read more downtown Milwaukee for dinner. We rented a 24-person party bus. The entire experience from initial contact to final drop off was stellar. I got a quote from another company, which was more than double what Cruise-A-Palooza quoted. I also liked that C-A-P's quote included the bus, driver, fuel, mileage and tax. (The only thing it doesn't include is the driver's tip.) The bus was really modern, super clean, had a screen (in case you wanted to stream anything) and a great blue tooth speaker system we connected to. Barb in the office was so communicative ... we never worried the bus wouldn't show, and Nathaniel, our driver, texted when he was on the way and was great all night. Having the bus really made the night special. I highly recommend Cruise-A-Palooza!