Flights got royally messed up with weather issues. Susan and jeremy were ultimate professionals and got us rerouted. Wished delta would have bought dinner or offered something read more

What a joke!! The last two tumes we have made flight reservations with Delta, they have changed the selected seats. And then required a ransom to sit together. I even took a screen shot to prove the selected seats before submitting it to prove the selected seats. They still came back with saying they could do nothing because it was a booked flight at this point. Unless I wanted to pay the extra fee to change seats ( unless you do not care to sit with your family I would highly recommend booking with some other airline. ) I for one will never again book a flight with Delta Airlines read more

The WORST airline out there. I have never flown anywhere with Delta and decided to give it ago. Due to family energy, I don't know if I will be able to make it to one of my flights. I called and explained the situation, and them to cancel my flight to my destination. I will purchase another fly flight when I find more information. I wanted to keep my return flight as I don't know if I will go or not. But I was told that if I don't use them to fly out, I can't use my original ticket to return, even if I paid for a roundtrip. I never had this problem with Southwest and other major airlines when I need to make changes to my itinerary. There is no empathy from their customer service department and one of the customer service managers is a work of art, Etanya, if I'm spelling her name correctly. If you don't want to help your customers, why have a customer service department? read more

The employees there went above and beyond, by rebooking my flights TWICE. Very helpful, and professional! I missed my flight out of RDU due to my own fatigue. Even so, the staff at the check-in counter took care of me. And when I missed my flight again the following day ( !), the lady at Gate D20 took care of me as well. Awesome service! And J, yes you, I didn't want to say goodbye . read more

Delta airlines, I and my husband were planning to travel on 08/24/2018 to Anchorage, Alaska from Phoenix Sky Harbor airport with layover in Seattle. We arrived at the airport at 5:45AM to get to the gate with plenty of time to board the plane. Our plane was to leave at 7:15AM with boarding starting at 6:35PM. until it was 7 AM, the time on the monitor behind the desk at the gate changed to 8AM. No problem. We waited and it was okay waiting for one hour. Until it got closer to 8 AM, the time changed again to 9 AM. So the pilot came out stating that there was too much smoke by Seattle and they were waiting for clearance. Then the time changed again to 9:45am and the pilot presented another reason for the hold, which was that computer on the plane was not working and the engineers were working on it and in 20 minutes, we should be okay to leave. When it got closer to 9:30am, the time on the screen changed again to 10:45am. Pilot did not show up at this change but instead the desk representatives were talking to the passengers to tell them that the "engineers were working on it". People were started to get angry and impatient with the reasons as we were trying to figure out if it was the weather or the computer?? Until the time on the screen changed to 11:30am, where the pilot showed up and mentioned that all the computers have been fixed except one and we should be good to go. And then it happened again, time on the monitor changed to 12:30pm. At this point, we have been sitting in the airport since 6:30am by the gate and all we heard was one excuse after another. My husband went and talked to the representative- Matthew and it was easy to see that none of them were going to help and or had any answers other than more reasons and telling us to wait. When I went to speak with the desk at 12:30pm, while waiting in the line, time changed to 1:30PM. I asked them if we were ever going to leave, he had no answers for me. We are waiting for 7.5 hours at this point with no straight answers. My husband asked the desk that why they have not bothered to even offer a bottle of water for all the passengers waiting that is the least they could do. After my husband talked to them, they decided to bring the carts out with snack only. The desk representative was okay with reimbursing us for the flights since that was the easy way for him to get rid of us. And I wouldn't have loved anything more than that other than we spent our money on the hotel and the cruise line in Alaska which I knew they weren't going to pay us back on for waiting at the airport whole day with no answers. After asking him if there was a backup plane for passengers in case this happens, he did not have any answer. After asking him for a different flight, his answer was there are no seats anywhere. The demeanor and manner of answering our questions, it was apparent that he had no way of helping and no desire to help anyone either. Speaking with another representative at a different gate, where the plane landed coming from Seattle, we were told that something was wrong with our plane the night before. And i was shocked to hear that we were being fooled by the Delta Airlines.This is unacceptable and poor customer service at its best. I understand that things happen anytime, and we have no control over it. If the plane was not functioning the night before, as a business, you should have the courtesy to notify the people that are making the effort to get to the airport on time and following the regulations and what is expected of them. As a passenger, we expected to get to our destination safely with the money that we paid in a timely manner. We expected to get better customer service and concerns from the flight we picked to get to our destination. We expected professionalism from their front desk and possibly a "Sorry" for making us wait for all this time with no certainty of when we are going to arrive at our destination. The only courtesy that we received was for 14 dollar voucher for the both of us for one of the restaurants by the gate. We paid additionally while using the voucher and ended up throwing it away as the food was horrible. I understand that has nothing to do with Delta. After talking to Matthew the third time and asking him to please help us, the only option we were given was change the route to go through Salt Lake City and that flight was not leaving until 2:50PM. As much as we were tired of waiting at the airport whole day, there was no other choice other than having over $1000 of money go to waste just because Delta airlines was not what we expected. You, as an airline, have lost the way of handling your business with your customers and the core values of your flight is not what you portray to be. Your core values of honesty, integrity and respect is a total lie. All i received was lies, poor customer service, unprofessionalism and ignorance from your representatives for choosing your flight. This was my last time flying with you. read more

If i could give this airline a zero star, i would do so. I was part of that Atlanta power outage. Stick on a fully loaded plane on the runway for 7 hours. No water, no food, toilets full. After 7 hours evacuated off plane into terminal. No lights'm o services, no guidance from delta. Epic fail. And now, lost luggage,. Put on hold for hours with no willingness of delta staff to offer any assistance. This is absolutely the worst airline operating in the U S. read more

I travelled from Boston to saint louis where I had halt in Michigan for an hour. Due to the bad weather, the flight departure got delayed and I was obviously late to catch the next flight in Michigan. I checked with delta support and they gave me a 20% coupon for a hotel and booked my flight the next day. So, which means I had to pay for all the expenses including transport to go the hotel, food, and hotel charge with 20% discount. They only mentioned they cannot do anything if they delay the departure time because of the weather. This is highly disappointing. I will never ever travel with delta again and will not recommend to my friends too. Worst management of all flights. read more

Thanks delta! We had a bad enough day today but to just put the icing on the cake you wouldn't print our boarding passes with 30 mins until takeoff nor request the plane to wait for us... after making us get out of line and find a new flight to our destination on our own.. we have lost a full days work. So after we got our new tickets we WALKED through tsa-precheck in less than 2mins and the gate was on the other side! WoW we would have made our previous flight and still had time to stand in the boarding line.... now for a FIVE hour layover after already being at the airport for SIX hours ... you are just something else Delta read more

Delta has a problem in Hartsfield International Airport as to where your luggage is going to wind up when you come in international the line send you to Concourse e but your luggage whines up at F then you have to wait a day to get your bags. The lack of information as to where you're supposed to go and how you exit the airport and where you find your bags seems to be quite an issue at Atlanta Airport and Delta's not much help either read more

Great experience as always. It's almost difficult to write a review because the standard of quality is consistently high.

Horrible customer service. Flight was cancelled and was told that they would text me once ideas rebooked. My flight was at 6am and it is now 10:40am and I've heard nothing. I called and was told that ibwould only be refunded for a one way ticket. Really?? I will never use Delta again and will be canceling my frequent flyer account with them. Especially because they decided no one deserves some sort of compensation. read more

The agent services line was almost to the door with agents who obviously didn't care. When seeking assistance at the kiosk the agent didn't try to even help and was very apathetic towards us. For delta prices, I doubt I would choose to fly with them with this type of service! read more

Delta Airlines - The 1hr line - Airlines Near Me - Morrisville, North Carolina

THE ABSOLUTE WORST CUSTOMER SERVICE AND MANAGEMENT I HAVE EVER SEEN. We waited in line for 1.5 hours for THE DELTA STAFF AT RDU to tell us that we missed the cut off time to check our bags. They sent us to the BACK of the line and told us to call the Delta Service number. After waiting another hour, they then FAILED to notify anyone that our flight had been delayed, so we could have checked in the entire time that we were waiting. We MISSED OUR FLIGHT TO PARIS AND NOW HAVE TO WAIT 2 DAYS TO GET A FLIGHT, BC ALL OF THE OTHER FLIGHTS ARE BOOKED. Our vacation is ruined and we are not being compensated whatsoever. The absolute worst fucking nightmare. I will NEVER AGAIN fly Delta. Merry Fucking Christmas. Go take a class in customer service and management. read more

Ok Delta, I gotta say you did a fantastic job handling my baggage claim for our recent trip! When we picked up our bag and saw it had been damaged I immediately thought of the difficulty we would likely have to get a replacement from the airline. But from the first step the process was smooth and we were treated with nothing but respect and a sincere desire to make it right. We were given a claim number and then went online to submit the claim. We received a response in a few hours and replied with some requested information about the incident and our luggage. Within a day we received an email telling how to log in to a website and pick out our new piece of luggage. Delta you got it right and yes I will definitely look to your airline for my next trip! Thank you! read more

Absolutely horrible customer service at Delta Cargo at the RDU Airport. My friend in Boston adopted a puppy from NC and purchased a ticket for her to be flown to him in Boston. The puppy was prepped with her health forms, kennel, two bowls, blanket, and toy for her flight Sunday morning. My friend shows up to Delta Cargo and the flight to Boston is cancelled and was made aware that his kennel was too small. Mind you nothing was said about the bowls or paperwork. I take the puppy on Tuesday afternoon for her rescheduled flight, the man working was very rude and short. He informs me that her paperwork was not good enough and that I needed the proper healthcare form or she could not get on the flight. Oh also, her bowls needed to clip to the kennel's cage. He points me in the direction to a animal hospital so that I can get her paper work but says "they might be open. I don't know their hours" (thank you, helpful when you're on a time constraint right?) I rush to the vet and of course the doctor is not there. The lady was kind enough to finally find a location that had a doctor and could do this for me quickly. I get the papers and rush back to Delta and the man sees them and goes "oh I didn't catch that the puppy was 7 weeks old. She can't fly until she is 8 weeks old" he was so rude about it and the supervisor was even less helpful. The documents state she was found on Dec 1st but was born before that, so legally the puppy is already older than 8 weeks old and the vet was willing to tell Delta that but they were not having it. It would have been nice to know all of these details the first time going there. I will be returning for the third day in a row to try and get this puppy to her rightful owner. Fingers crossed! Oh, no I do not recommend using delta cargo unless everything is perfect. You might never know which rules are in effect that day! read more

On Oct 5 2016 returning with my father in laws ashes, a 25 year Navy Veteran for burial in San Diego. No issues with TSA (Very respectful). The DELTA staff at the gate and what they call a "flight crew" were rude and disrespectful. His ashes were in a small carryon (Purse size), just big enough that it wouldn't fit under the seat. I asked that he be placed upright in forward container. The response from an attendant was "Sir you should have checked YOUR BAGGAGE"! I placed him upright in the overheard above us so we could watch over him. Meanwhile, people are boarding with luggage that is clearly oversized and possibly fit in the overhead. A man tried to remove my father in laws ashes to cram his bag in. I stopped him and asked the flight attendant to "PLEASE! respect him and place him somewhere safe. Her response was again, "Sir you should have checked YOUR BAGGAGE"! DELTA .....I unlike others check my bags. To call a Veterans remains baggage, offends me. Ill choose other airlines and ensure any of your partners no longer get any of my family or friends business. read more

I have enjoyed my Delta flights. So why the 3 star review?. Well I enjoy my flights and my upgrades when i am NOT checking in my bags. Most other times when I do checkin my bag... they are not delivered to the destination on time almost 70 percent of the times. So I have stopped checking in my bags unless it is really important. Besides that they have worked out well for me so far. read more

We had a full flight to Atlanta. The crew were very friendly. They worked really hard to get the passengers in their seats quickly for an on time departure. I love the seats in the new planes. They are very comfortable. read more

Everyone Boarded Plane on time. Then they started loading luggage and fueling. Put us 20 minutes behind. Missed our window before storm. Waited another 45 minutes on runway. Awful. read more

I got bumped from a flight getting and Email saying it was delayed. I was at the airport and watched it leave. When I asked why I was bumped the customer service desk said they couldn't help me. I was stuck in the airport for 6 hours not offered even a bottle of water and now I have to pay a ground shuttle $124.00 to get me from Lax to Santa Ana. Worst customer service. Don't fly Delta!!! read more

Delta Beaches! Catch my vapors cuz I'm up and out! East coast, West coast it don't matter! They floss and fly these thick vessels so hard up in the sky, it be crying! And you thought it was rain! read more

I am a long time Delta Skymiles customer with American Express. Lost my new Fitbit on my flight today and my flight attendant went out of her way to find it for me !! Yah DELTA!! read more

Thinking of flying Delta I would think twice. They seem to overbook every flight and due to a lack of gate and cabin personnel people seem to get away with bring on more and more luggage for overhead storage when some should be checked. Also now you will not get actual miles you flew added to your rewards they now screw you and award you by status. Flying from Raleigh NC to Paris which is around 4062 miles my wife and I got just over 1000 miles. I upgraded to economy comfort which included free alcoholic drinks and after the first one you must find the hiding attendants. On a 9 hour flight I expect at least 5 or 6 visits but with Delta that's fantasyland. In the future I will check alternatives when flying. If it were not for my free companion ticket from my platinum card I would continue to fly Southwest when visiting my daughter in Boise Idaho. Instead of a packed regional jet I get the comfort of a 737. I remember when Delta's motto was Fly the Friendly Sky's and We get you there. Now they seem to be into get a buck anyway they can. Ted D. Cary N.C. read more

Please fix your 'Standby' Process. Called to get on an earlier flight was told I'd be on standby. Showed up to check my two bags and was told by Standby was 'Cleared' and I have a seat on my first flight. Showed up at the gate and now I'm at the top of the Standby list :-(. read more

Don't fall for their false advertisement on their comfort +. They claim that you have better and mote comfortable seats and "dedicated overhead space". No such thing. You gotta fight for a space! I'm asking the flight attendant where should I put my luggage and he carelessly says wherever you find space! I chose 15A, basically you can't breathe. I'm an average size person and my shoulders barely fit in this space. I'm so angry that as soon as I sat down I started writing this review. Rip offs. You spend that much more to end up in such a crappy space! read more

By far the worst delta employees I've ever came across! From the moment I checked in the rudeness /attitude was trash. I called ahead knew I was going to miss my 10am flight asked to change it they told me go to the front counter when u arrive they will put me on standby. I arrived 9am because I had a bag she wouldn't check me in(which is fine) but I was told I lost my value of my ticket because I booked Via third party? I asked about standby they said no because I didn't book directly through them I had to pay $75 fee to change my ticket she put me on a 1:40pm flight when there was a 10:26,11am,11am,12pm, 1pm flight I could have made the 10:26am or 11am's but because she took 40min to check my 1 bag I couldn't make it then was told the 11am flight would be full when they left with 3 seats open. I asked for manager it's 12:25 I've missed 3 other possible flights due to employees being rude and unwilling to put me on stand by I was told to purchase another full price ticket. I will NEVER FLY DELTA AGIAN or come to this airport read more

So far I'm very disappointed with my Delta experience today. Flight was supposed to leave at 5PM. After the 2nd delay notice to 7:10 I thought I would ask someone at the gate counter. Instead of really helping me they directed me to a bank of phones a few gates down. I used the phone and after a little wait (best part of the experience so far) was told there were no rebooking options at this time and it was a mechanical issue. Ok. Two more delay notices. Now to 9:30. I tried calling from my cell and was told the on hold time was an hour and a half. Ok. Back to the bank of phones. This time I was told they could do nothing for me, that I would have to talk to them at the Delta desk, which they could not guide me to, and this time I was told the plane was rerouted to conduct a rescue operation. If truly so, I hope to see this on the news because then by all means and it makes a good story. Unfortunately I still have gotten nothing for my trouble due the multiple delays, not a meal voucher, not a free Sky Club visit, nada, nothing, squadoosh. And I'm highly doubtful about the supposed rescue operation. Again, if true, then delay me as long as it takes. If not though,....boo read more

This is about Delta airlines reservations and customer service. The following complaint will be posted in every social media and website that i can find: Delta Airlines = DMV! Delta airlines customer service is polite and that is about all I can say that is good about them. Their customer service is so bad, so uninformed, disjointed and disconnected from any useful information or process as to make my state's DMV office feel better about itself. All i wanted to do was change a simple flight date. You know, the kind of thing your grandpa might have done in 1960? Simple right? Wrong. This has nothing to do with bad weather, the SF plane crash or even a rep having a bad day, this is a management problem. My group made a group reservation. Two of us needed to change our return flight so i called the delta number and was place on hold....for 100 minutes. Then I get a re, who, though polite, carelessly told me He could not help me because I had called the delta reservation line, you know, the same Delta reservation line your grandpa would have called in 1960. No I had to have our group lead call the delta group reservation line. Ok, my bad. So, I have our group lead call that number the next day to change the flight date. Well, unfortunately they can't change that reservation without my credit card. You know, the credit card I had ready the night before when they couldn't help me the first time. So, they tell him to get me to call the group line with my credit card. So, on day 3, I do. The polite rep then tells me, she can't help me because I am not the group lead. He is supposed to authorize me as a contact, then I can call them to make the change. So that's what he is doing on day 3 of this debacle. Stay tuned. What other way can they display their utter incompetence and lack of a customer focus. Please Southwest, please buy this crappy airline that is a shadow of an airline that my grandpa might have flown on in 1960. read more

Flew this airline in August before any weather problems. Flights were late. Terrible service by flight attendants. Will fly other airlines in the future. read more

NEVER AGAIN. HUGE logistical mistakes made by Delta on both ends of our international flight. Cramped, out dated planes. In person, several verbal promises were made from Delta employees that were not honored when I followed up with customer service. Clearly they just wanted to shut me up. Delta is not the high end airline they once were. Their flight logistics, customer service, and equipment is all HORRIFIC. Never never never again. read more

This airlines is one of the worst. They damaged my son lax poles making them illeagal to use. I've tried calling the damage claims and was put on hold for hrs at a time. No one ever called me back. These sticks are expensive and I shouldn't have to pay for them because they didn't go to the airport like that. This poor kid was delayed 11 hrs. I would NEVER use this airline again. read more

If you want to be delayed or cancelled, chose Delta! Officially haven't been on a Delta flight that hasn't been significantly delayed or cancelled and I fly A LOT. Not once has the reasoning been due to weather. Honestly, just a horrible company. Do yourself a favor and go Southwest or something. read more

Left message 2 weeks before flight and never received a call back. Called again the day of flight and was told it would be a two hours wait to talk with a rep. Just gave up at that point. read more

I have never had an issue with Delta before until this last time that I flew with them. Our attendants had us boarding the plane late and the woman scanning in our tickets was rather rude and snapping at everyone. Nobody said anything to her, it was the worst customer service I had ever seen especially considering that it was not the passengers fault that we were being boarded later than expected. Anyways, I said to the man behind me that I thought this flight attendant was being rude. She heard me and in front of everyone said, "f*** you bi***". I was astonished. I will NEVER fly with Delta if they hire people who treat their customers that way. To this day I cannot believe that happened. read more

Seriously the worst airline in the world. I booked a round trip one hour flight to North Carolina...on the way there the AC was broken and everyone sweat through their clothes. On the way home on Sunday night, they "didn't fill out the right paperwork" so now all their passengers won't get back for work Monday morning. Thanks Delta. read more

Wish i could find the absolutely rude disrespectful family that flew from Paris to RDU Sunday Business class I would slap them upside the head sat in business wow made a long flight miserable for my wife rude little bastards Delta FA could not control them read more

These oriole are rude and incompetent. I will probably miss my flight because of their ridiculous bag check procedure and the rude people working for them. They are more worried about themselves then getting customers on the plane on time. Spend your money on a different airline. I've never traveled delta without some issue. Wish I could give less then one star. read more

To begin I will never fly delta again. My wife and I were scheduled to fly out of Atlanta to Wilmington and made to check our carry on bags at the ramp ,15 minits later were deplaned . WE had just waited 45 minutes iin the terminal for a flight crew. Then board us and tell us weather stopped the flight.Dont insult our intelligence.That plane sat in my view for 4 hours and we were refused our luggage.24 hours later no one at delta knows where our bags are.We rerouted to OAJ customer service in Atlanta assured us they where rerouted. We are on vacation on the ocean with no clothes, no makeup for my wife, and no one at delta cares.I have made several calls, made a extra trip to OAJ.Yet no one can find our things.This was totally avoidable. We are not the only ones.I am unmoved by any excuses.Delta was given many opportunitys to avoid this debacle and refused at every turn.This will be reposted on every social media site available. read more

This is the third consecutive Delta flight where we were delayed. This time was particularly egregious. Morning of, flight was delayed from 8 to 12. Not ideal, but at least we knew the night before. Then, 10 MINUTES BEFORE BOARDING, flight is delayed another 4 hours! And then there was not contextual information given about WHAT was the issue or WHEN it would be resolved, only that they were "working on a replacement crew". We missed an important family event (graduation) but also wasted a day in the airport waiting (we could have been working or spending time with our kids!). Then, when I call customer service, they offer us a $25 voucher!!! That's just a complete insult. I would rather spend the next 5 hours in the airport writing negative reviews than accept $25. I will never be using Delta again and recommending all my family (delta users) switch airlines to a company that knows basic customer service. All the memes about Delta are correct! It's now a third rate airline and a complete joke. #delta read more

If I could give no stars, I would for the horrible service I've gotten from RDU Delta gate agents and flight staff in the last couple of months. I'll just report on the experience I've had for today's flight. Went to check in last night and it asked if I wanted to upgrade to Comfort Plus and I did. Went to get my seat and it would show me the map but not assign the seat I clicked on saying it had to be done at the gate. Got to the airport at 5:45 this morning and way too many people at the desk so printed a pass that would get me through security. Went to the gate 30 mins ahead of departure and asked for a seat assignment. I was told they were boarding for Atlanta (I'm heading to Newark) and I'd have to wait. Long story short, I asked to speak to the supervisor who was right there. She basically refused to help me, telling me I had to wait until they started working on the Newark flight, which was late. She actually told me to "go away" when I insisted she give me a seat. Will not fly Delta if I have other options. Used to fly them all the time in the 90s when I lived in Cincinnati and they were great, but their service level has really declined. read more