Delta ripped me off for a round trip ticket from Sacramento to Hartford, CT at the price of $586 for 1 stop last year. I could get no refund because they said I didn't have a ticket number that they never gave me to write down. The customer service agent literally laughed in my ear and hung up on me when I asked to talk to a supervisor. I wouldn't trust Delta again the next time I go to see my family. Consider yourself warned! read more

Don't join Delta Airlines rewards program and expect customer service. Yesterday they expected me to hold for 5 plus hours and this morning 2+ to speak to a real person! They didn't even offer a call back option. So much for "medallion" status. read more

Complaining about an airline isn't exactly original or even particularly interesting, but I'M GOING TO ANYWAY, ha ha ha... ...and more specifically I'm going to write this scintillatingly sweet review about one Delta gate agent in the Sacramento airport. In front of a line of passengers, she gave me a passive-aggressive, 5-minute "tsk tsk tsk" lecture about checking my email and my voicemail on days I travel. This lecture was just so Twilight Zone that two days later I still don't quite understand it... She told me she had tried to contact me so that she could switch me to a flight that left several hours earlier on another carrier. Why the hell would I have wanted to do that? She then told me that I had not responded to her announcement regarding passengers who had checked in using the app. I didn't use the app, so... After inexplicably changing me to a different seat, she then admonished me for not replying to her voicemail. I said I hadn't received one. She said "yes, I called you at your San Antonio number." I told her I'm from Seattle and I've never been to San Antonio in my life. She replied that I was wrong and that I have a San Antonio phone number, rendering me speechless. I gave up. You win, Incomprehensible Person. All of this was in front of other passengers and delivered in a snippy, condescending tone that says "I'm using small simple words for you, Mr. Moron." Thanks. My simple, small words back to her are "you are bad at what you do." If you want to talk to people as if they're simpletons, get a job for the Trump campaign. read more

Delta Airlines - Sir...um, sir...please return to your seat...sir... - Airlines Near Me - Sacramento, California

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If you enjoy being late and waiting for hours at the airport with changing departure times then this is the airline for you! I read review about this airline, but I was optimistic and decided to give them a try! My flight delay was announced on my way to the airport and at that point there was no use but just head to the airport. I kid you not, the delayed flight was changed 3 times! On my way back(also Delta) the flight was delayed yet again! Delta is chronically late! read more

I fly a lot and delta has been by far the worst airlines with customer service . They more often than other airlines to delay your flights for hours and force you to check in your check in bag . The girls that board you in are more anal than other airlines. For example.. my wallet was in my personal bag and bc delta delayed my flight by 5 hrs.. I took it out to pay for things.. when I walked through to boarding .. she said to put my wallet in my bag... ummm b* you made me wait 5 hours!! Duh that's why I have it out. So stupid. read more

I don't think I have ever had a worse experience. This is not in anyway to say the people who work for Delta are bad or offered bad service. But the policies of Delta are horrible. I paid for two bags in my flight out. I ended up not taking two bags. The gentleman at the service counter advised I call customer service. How ever, after 3 plane changes, yes 3, almost missing a connecting flight because we landed when the connecting flight was boarding, I did not call customer service. And since the next two days was full with wedding festivities, I did not call Delta Customer Service. When I was able to call, long story short Delta policy is you must call in 24 hours and for a refund you must go through corporate Customer service through their website, which is NOT user friendly. Then it's up to 30 days response time. Also, they can not tell if I fly with two bags or one. (They why do I have a baggage claim ticket?) and because they can't tell if I flew with an extra bag or not, they keep my $30, YES, $30 for a bag that never flew. Thanks but no thanks. If there's no other available flights, I would walk rather than fly Delta! read more

I wish I could give negative stars for Delta. They are crooks. In 2019 we scheduled a vacation in Europe for this June, pre Covid-19. We were scheduled to fly there on Delta Airlines. For a first in a life time vacation in Europe. My daughter got a European LEGO set for Christmas. We were excited! The airfare was booked through a large travel agency and an installment payment of approximately $4k was made with a second installment of $4500 due in A few weeks. Well, the Covid-19 Pandemic happened after we made our first installment. Flying my flying family to Europe to vacation in Pandemic inflicted regions where there are reports of ice skating rinks being used as morgues is not acceptable. 03/24/20 Delta changed our original flight without giving us the opportunity to cancel. 03/27/20 I called to cancel our flight before the second $4,500 installment was due. Everything was refunded except for $1,474. Delta airlines charged a $900 "cancellation fee" for a flights scheduled in June and July. Ridiculous! Delta will cancel our original flight in the middle of a pandemic and reschedule us for another flight without giving us the opportunity to cancel but when we cancel their new flight three days later they charge us a $900 cancellation fee???!!! That is pure corporate greed. Delta expects families to fly into harms way so they can grow their profit margins during a global pandemic, even though it would put your family at risk. And they probably have their Delta hands out asking for Federal Bail Out money! Let them go into bankruptcy! Don't fly Delta! read more

Experienced exceptional service from Jeannette at the counter in Sacramento California. Probably the best service I have ever had from any airline anywhere. So glad I use Delta as often as I can. I had a multi tool in my backpack. TSA stopped me and so I took it back to Delta counter. Jeannette cheerfully found my checked bag that was already in the system and I was able to keep the tool by putting it into my checked bag. The best part was it only took 5 minutes and Jeannette made me feel great about it. Totally relieved as the tool was my sons and had his initials engraved on it. Thank you Delta. read more

I don't know why are people putting such a low rating on this particular airline. It's very big inside plus the seats are very comfortable with an individual tv on the seat. Some airlines are way more smaller inside and the seats are more smaller. You can feel that their airplanes pretty new. It's an awesome airline. When I moved to United States I was flying 20+ hours over the Pacific Ocean. And I will tell you that I was comfortable the whole time. The plane was so big that i could walk inside freely without disturbing anyone. Their lunch are pretty delicious too. So I would highly recommend this particular airline. read more

Delta Air Lines Add insult to injury! In June I purchased tickets on Delta and a companion ticket, I flew my Military son and his two daughters to California for a visit. I am blind and sometimes have challenges using websites. I wrote a letter and sent it to Delta asking for a refund for the hotel I had to put my son and granddaughters up in for a night; after Delta told them they would receive a hotel voucher when they arrived in Atlanta, and they didn't. I inquired today as it has been three months and I have heard nothing. After 45 minutes on the phone with an agent trying to walk me through how to file the complaint online, the representative finally understood I could not use the website which I told her in the beginning. I was finally transferred and was told it would be a long hold. After approximately 40 minutes on hold the line was finally answered. I could clearly hear that the person was working from home with children and a TV on in the background. The agent appeared to speak a language other than English. After I stated I was recording the call the agent laughed. This is the type of treatment Delta gives Medallion Members after over 30 years of flying with them. Thank you Delta for stranding my military family, and then not following up. read more

Pretty rare to give an airline 5 stars but Delta earned it today. Truth be told I normally fly another airline but due to my schedule Delta had a flight that matched my business needs. At every point the staff was courteous, kind and professional to me and all of the other guests. Our flight left on time and arrived early. My bags came right out on the carousel and I was able to get to my meeting right on time! Thanks Delta! read more

Delta Airlines - That's the one guy checking everyone! - Airlines Near Me - Sacramento, California

Computers down, long lines, slow through ticketing/baggage check - lots of confusion. Maybe just a bad day here. read more

It's not that Delta is a five star airline; far from it. However, given the recent brutalities and atrocities committed by other airlines, I'm more than happy to call Delta my preferred airline. Are there delays? Sure! I'm experiencing one right now! Are the seats and trays always clean? No, but usually not so bad that a hot towel won't fix the issue. Are the flight attendants friendly? YES! This is a HUGE change from the Delta of yesteryear. BUT, my favorite Delta trait is their reputation for having the best pilots in the world. For someone who travels as often as I do, this is highly evident in their take-offs, landings, handling of rough air, and professionalism; they even stand at the exit, thanking me for flying Delta, as I exit the plane. Any issue I've had with Delta since June 2016 has been addressed with points, miles, apologies; whatever was appropriate for the inconvenience. The point is that Delta has recently made an obvious shift toward being more customer-focused, and while it experiences some of the same challenges as other airlines, it does so apologetically and tries to rectify any negative experience. In their flight class and price range, I consider them to be at the top. I'm not always happy on Delta, but I'm always confident I'll get to my destination safely and that if I'm truly inconvenienced, Delta will eventually make it up to me. read more

We booked our flight 3 months in advance, got to the airport on time. They changed our flight times 3 times and increased the time of our layover, I had to make arrangements for childcare due to the changes. We took carry ons because we didn't want to take up time at our destination waiting for baggage. They made many of us check our bags at the gate, stating there was no more room in the over head bins, we got on the plane and there was a ton of space, then our flight was delayed by 40 minutes, hopefully we make our connecting flight. No accommodations, no compensation...you really have no recourse with these unethical airline read more

Every trip we've taken with Delta has been delayed. I used to think this was a good airline but things have changed with the company. Yesterday our flight was delayed. Today our flight was delayed and more. My last flight my seat didn't go back, and this flight someone's seat couldn't go up. We waited half an hour for that to get fixed. Then... we had to wait for maintenance to sign papers for the fix... then we had to wait for air traffic control to leave. So now we're just waiting, again.... who knows when I'll be able to see my daughter who I was really hoping to catch before she goes down for the night. This airline has definitely gone SPIRIT. read more

I have been trying to contact Delta for two weeks, on hold for hours at a time. Still have had no luck and they are not offering a call back queue. We are booked on a first class flight in May, and it will be the last flight with this airline. They have changed our flight four times, and our driver must be so over changing our pick up time. Soooo tired of COVID being the reason for poor service! Get it together Delta read more

First and last time I fly with delta. My flight from Sacramento to Los Angeles was 6 hours late. First it was 2 hours late then 4. Eventually no one could figure out when we would depart. After boarding the airplane 6 hours late we were delayed another 30 minuets, due to traffic coming into LA. Before leaving Sacramento I was promised a taxi voucher since I had missed my ride. When I arrived and waited another hour in their "need help line" the customer service representative was completely useless. I was told there was no such thing as a taxi voucher and proceeded to mock me after asking to speak to a supervisor. At this point I regret not paying a few dollars more and going with a different airline. read more

Delta Airlines - Airlines Near Me - Sacramento, California

I have flown with Delta over the past few years and have wonderful service- both in flight and on the ground. The most recent trip from the Bahamas back to the US was awful. The customer service was so unprofessional and customer service agent in Atlanta was very rude and not helpful. I have tried to speak with a customer agent for two days, with all recordings telling me that due to high call volume to call back if not traveling in the next 72/hrs. I have sent emails with no response either. Will not be recommending Delta. read more

On my birthday back to Sacramento I had the worst experience ever imaginable on the Delta airlines. We flew first class did not get first class experience. The guy in front of us accidentally spilled his drink and when I told the flight attendant that we had a spill she just handed us paper towels and told us to clean it up ourselves. I don't think she liked my partner and I because we were gay. But when I got my drink back there was some spit in it. I confronted her and asked her if she spit in my drink and she just said that sometimes the drinking glasses come back dirty to them. It was an uncomfortable ride back and Delta is doing nothing about it because she was a worker of compass that they use sometimes for their flights. read more

I will never fly delta again. My seats were changed and I was charged again for seats I already paid for. The supervisor did nothing to help me out. I am so beyond disappointed as this is my first time flying with them. I recommend going elsewhere. After paying a lot for the flight and hotel I paid more for seats that were given up out of my control. Absolutely dissatisfied. read more

I fly Delta often and usually am satisfied with their subpar service. I never expect much from them. With that said, Delta at the Sacramento airport is a crap show. The most incompetent employees with the worst attitude. I have never seen such disorganization and chaos from an airline. The day after Thanksgiving, which is the busiest season, they had 3 people catering to first class check-in and only 1 person for the line of 200 regular customers. My family arrived 2 hours before flight time. It took us 57 minutes to get through the line in order to check in a bad. Then another 30 minutes to get through security. This is absolutely insane for such a small airport. Bottom line: I won't be flying Delta again. I refuse to pay money to an airline that treats you like garbage when you're not flying first class. read more

Delta kind of stinks. That's not what I really wanted to say, but I think you get the picture. Flew in/out of Dallas to/from Sacramento. Outbound, I had less than 30 minutes to make my connecting flight in SLC...which wouldn't have been so bad except I came into Gate B16 and had to RUN to catch my connecting flight all the way over at Gate E70...gate 23. I was so stressed out since I didn't even had time to dash to the bathroom between flights. On the return flight, I came into Gate E70 in SLC, but only had to go to Gate D7 and had about an hour to get there...which was a lot less stressful. Not worth flying Delta considering the hassles they put you through. read more

No complaints here, service was on time, friendly and affordable. The planes aren't the newest or nicest out there, but arriving on time is a big plus in my book. Being able to reserve your seat at time of purchase is a huge plus over scrambling for seats on SW. read more

Aarrgh! I will NEVER use Delta again! I bought a ticket a year ago for a business conference and got sick the day before so had to cancel. I received a Delta voucher "good for one year" for the value of the ticket, so I figured I'd use it for next year's conference (always the same time of year) since my work had paid for it and it was non-transferrable. Just went to book my flight for the conference, again the beginning of April, and was told that since I had purchased my ticket in February 2010, travel had to be completed a year from THAT date. After getting nowhere with a customer service agent, I appealed to a supervisor and was told that it couldn't be extended but they would give me a full refund, which I then applied for. Two days later, I received an email saying they had made an error and the ticket wasn't refundable after all, but they would waive all transfer fees so that if I booked travel, I would receive the full amount of my original ticket. After going back and forth for a couple more days trying to find out how I could be promised a refund and then have it taken back, I relented. I had no work travel, but decided to purchase a ticket to see my son in Eugene since the ticket would otherwise go to waste. I had to enter my information 3 times online before I was finally able to complete (I thought) the transaction, only to be given a message that I needed to call customer service. I called, and over an hour later, finally had my flight booked, but they had no record of the promise to waive the change fees so I still had to pay those. Never again! read more

I think airlines get a bad rap for things they have no control over. I read through some of the reviews with low stars and a lot of it is out of the airlines control. I flew from Nashville to Salt Lake City to Sacramento, all on delta airlines. While delta is not my first choice of carrier, they did a great job. I fly a lot, so I have decent status with delta. Therefor, when I check in, I usually get to upgrade to delta comfort seats at no extra cost. Nice perk. Gives you a little more leg room on the flights. The flight attendees were friendly, smiling and timely. No delays on my flights at all. read more

No leg room. I am sick of this bs! They are all doing it, its gotten to where I can't fit in the seats comfortably for 10 minutes.

I don't usually fly delta out of SMF but opted for the direct flight to MSP vs AA's connection through PHX or DFW. Three bags cost me 120 bucks! The Airbus 320 seems much older and worn out then the planes AA has been flying out of here read more

Delta is worst than Spirit Airlines, seriously!!! This review deserves ZERO stars. Priscilla, the reservation attendant told me I couldn't walk my child through security as he was flying with family, but they were already across the security station. PRISCILLA me they don't give passes for parents anymore... Say what? I'm the parent and I need to ensure that my child is safe when making his way to relatives at the terminal. Her fat *ss was trying to get smart and have an attitude talking about I need to pay an additional fee to have my child fly with a chaperone. Did your fat *ss not just hear me say our family members are already passed security. Why the f*ck are you working there when you have ZERO customer service skills? You take reservation looking upset and walking around like your constipated. Also, the supervisor just stood there looking like she's daydreaming about unicorns. I can go on and on and on..... Delta, you've earned yourselves an "L" for the one... ... And PRISCILLA... Eat a Twinkie and call it a day... read more

My husband and I were in Puerto Vallarta this week when somehow I injured my knee so bad I could walk. Delta got us booked home on the earliest flight home. They didn't charge us huge penalties only paid for slight difference in airfare. They accommodated all my needs. They made every attempt to make me as comfortable as possible. They up graded our seats on one flight and gave me a row to my self so I could stretch out. They loaded and unloaded me on each leg of the trip with such care and compassion. All flight crew and staff were wonderful. May 14th 2018 Flight # 770 to LA then flight5764 to Sacramento. Thank you Delta fir getting me home read more

How do you accidentally have two groups of people - one going to Salt Lake City earlier and another later to LA, but then send the SLC flight passengers on the LA flight? Then put the LA passengers into the SLC flight and before taking off say get off? Then have us leave, re-enter from another gate that's our correct plane and yell at passengers and demand us to leave because someone at check in allowed us to go into the plane? The employees then proceeded to keep saying over and over again that the whole thing is ridiculous? For you guys? I don't know, it's just a bit self centered and their lack of care was at an all time low. All the passengers are currently annoyed and some are running late to their main flights since this is a connecting flight for them. Awful. . I'd give 0 stars if possible for this. read more

Many airlines are better than this Delta. But mostly what ticks us off, is that our points expire, which only causes us Not to stay loyal to this Airline. Also did not enjoy the extra luggage fees. --Jer read more

I bought tickets 2 and a half months in advance, and I paid extra to upgrade to Comfort+ (extra legroom, priority boarding, etc.). Next day I called to reschedule the return flight. They charged me $110 to reschedule, AND they deleted my Comfort+ upgrade without warning me or refunding it. I noticed Comfort+ and my reserved seats missing from my itinerary and called them back. They told me, "You made a voluntary change to your flight, so Comfort+ goes away." I then tried to back out of the whole thing, but refunds are not allowed. So I spent $110 to lose my upgrade. Also, in my calls to customer service, I got an underling who put me on hold several times to talk with her supervisor. I finally asked to speak directly to the supervisor, and he would not get on the line. Finally, I convinced them to undo the change that had cost me $110 and Comfort+ and to refund that money. But when they undid the change, they put me on a different flight from the one I had originally scheduled. So they didn't really undo the $110 change; they just made a random change of their own. I know Delta has low prices, but if you choose to fly with them DO NOT dare try to make any changes, because they will rip you off. Here is what I expected, "Sir, I understand your return flight is 10 weeks from now, and you want to change it to one day later. Is that right? Of course I will make this change at no extra cost." I got the opposite. This is just abuse. read more

Delta airlines is seriously nothing like it use to be! The seats are so cramped you feel like your in a sardine can. The Delta agents (which I have tried to speak to many ) and its impossible to speak with a person ! It's impossible to get a call back ! I have left several surveys providing my experience . Finally got through to a representative that I waited 2+ hours on hold for . Told her that before I even left Sacramento for Atlanta Ga, we sat on the tarmac in a hot crowded plane waiting for our plane to be fueled . My opinion , that should have been done before they even boarded ! Missed my connection in Atlanta due to this 2+ hour delay . Delta provides a Hotel that was in an unsafe area and very unclean to say the least ! ( Especially for a woman traveling alone ) Terrible experience with the shuttle service they provided and terrible customer service at my gates in the airport . The anxiety of the whole ordeal really put a damper on my vacation . AFTER all my persistence to finally talk with a Delta representative , she offered me a $50.00 Voucher for Starbucks ! are you KIDDING ME ? I told her that was a slap in the face and to reimburse me for my hotel stay...... Come on Delta ! Get with it !! I would certainly expect you to reimburse me because if you would have gotten me to where I PAID good money to fly me to , I would not have even had to find a safe place to stay the night after you sent me to a Filthy unsafe hotel close to the Atlanta airport ! Terrible Terrible experience ! Have sent numerous letters to Delta and have heard No word back !! Ugh So Unhappy !! I do not recommend Delta Airlines ! read more

If I could leave negative stars, I would. I work for a group home, helping troubled teens, so I don't get paid much. I wanted to fly to Boston to visit a friend, but I had to fly Basic Economy. I purchased cancellation protection, just in case. (Covid...you know. I work in a group home with kids... kids get sick...) However, as the day approached for my flight, my friend calls and says he's sick and under quarantine due to suspected Covid. So I contact the airline, fill out their application for a refund, but they won't give me my money back because I'm not the one with Covid. What am I supposed to do? Take my flight, hang out on the streets of Boston for a week with no one to visit and nowhere to stay? I've never even been to Boston, so I would have no clue what to do there. They're policies leave a lot to be desired, and their claim of customer service and taking care of us, is a crock in my opinion. I'm out $370 and I couldn't see my friend. Oh, and because I am poor and could only get basic economy, they will not cancel, OR change my flight so I could see my friend after he gets off of quarantine. So not only did they take money I can't afford to just throw down the drain, they penalized me for not being able to afford the better tickets. I'm feeling really low about this right now. read more

Every time I try to take the Friday flight from Sacramento to LAX it's delayed by over two hours. 2 1/2 hours tonight...The next flight always leaves before mine and they never try to move us to the earlier flight. If they can't manage to run even close to schedule, then don't have the 5:30pm flight. This is crap. Using another airline from now on and spreading the word with those traveling here for my office. read more

So, my wife and son were taking the red eye out of Sacramento International through Delta Airlines. Check-in is simple enough (if you self-check), they have short, stubby machines that can do the job so you don't have to talk to anybody. Checked baggage cost 10 bucks more than what was quoted online, so that was a wtf moment, but what evs. As soon as we got checked in, we made our way through the roped off path to the front desk, shrugging off Delta's attempts to thwart our departure time with alluring offers of flight credit. The staff were smiley and warm even though it was midnight or close to it. My wife later told me that the flight attendant's on the first flight and the connecting flight were awesome and accommodating as well. Solid four stars for Delta. Would have been 5 were it not for that $10 disparity in expected charges for check baggage. read more

Worst flight ever. Well wouldn't know the flight since they don't have any planes that actually fly. Been delayed for 4 hours with no hope of getting to my destination. Would give a zero star but the app doesn't allow for it. Delta claimed for bad weather but American still flew out on time. Have been waiting in line for 45 min and on hold with my phone. Once I got a hold of the phone receptionist she switch my flight for the pretty much the next day and offered no compensation. Not even a meal to help out the extra long wait. Poor business and poor customer service. read more

So this review compliments my return trip to Charlotte. So after a holiday in Napa, it was back to NC via Delta. For the flight back it was at a more reasonable hour - noon. So I expected it to be teh same situation as Charlotte in the fact that as a lower cost airline Delta typically has a big line all the time or at peak times. So I checked out the line inside and it wasn't that bad.........but once inside, I was told to check into a kiosk, then get in line for the bags. The kiosk didn't work well and took some time...so much time that a line formed. By the time I wanted to back out and check the bags outside at the curb, they too had a big line, so in the end I was screwed. I might have saved a few bucks, but had to deal with the hassel of standing in line....and standing in line....and standing in line....and standing in line....and standing in line....and standing in line.............................. read more

Dirty plans! Employees not friendly kinda rude! And they said 2 bags of luggage free then two weeks before the flight they sent me a message it would be 25$ each bag! We were like ok what ever! Then on the way home they were like it's another 25$ each bag! Ok we will never flight with delta again. read more

Miserable flight, no seat assignments online, and now the plane is an hour late. The flight attendants are incredibly polite. Here we sit on a hot plane an hour after departure time! We are still sitting on the tarmac, worst flight ever for business people! read more