3.5 stars. Could be 4 if service/cleanliness was improved. I also strongly dislike the screaming children that happen to always be present (parents, like do your job, please, k?). Since my last review, they have actually removed the yogurt ice cream, and replaced it back with the old ice cream, which is just as good as it was originally. The waffles are delicious, and I really enjoy them. However, depending on who you get for service, it could really change the experience. I came twice last week. One time I had a Persian girl who was super, another time I had an Asian guy with a sour look on his face and no expression, who was not great. Their bathrooms were also gross. One thing that was fantastic was the music. They had Sirius radio on and I would have enjoyed it more if it wasn't for the misbehaving children and incompetent parents. But good job Demetre's for going back to the original ice cream. read more

After 15mins being seated we asked if we could order. The waiter said he'll get us a waiter...after another 5 mins we asked another waiter if we could order and he said he'll get us a waiter..another 5 mins go by and a waiter came to take our orders. She asked us if we wanted water and we said just bring us one glass and another waiter brings us 4 glasses. Then all of a sudden the first waiter we spoke to brought us the check when we haven't received our food yet. It wasn't even for our table. We waited another 20mins for them to bring us a slice of cake and ice cream. When we were done we flagged for a waiter to bring us the check and he stops to look at us and walks to another table. We asked our waiter to bring us the check and we waited 10mins to only find out its sitting at the front desk with the cashier while our waiter is sweeping the floors. read more

The ice cream is to die for...but very, very sweet. Well, the white chocolate was! My niece had the waffle with ice cream and apples. She loved it. My daughter had the Oreo ice cream and also love it. Very expensive and can get very crowded. read more

When I heard Parental Unit 1' declare that we would be going out to Caffe Demetre before dinner, I knew that this place was going to pack a punch. You have to go hungry if you have any hope of finishing your dinner-sized serving of dessert. Although we were a big group and hadn't made reservations, we were seated tout de suite. My second positive impression was the plenty pun-ny menu. I was told by veterans that this establishment is known for its decadently topped crepes and waffles and these were what the majority of our party ordered. It was difficult but I opted not to go for the chocolate options since that flavor was covered several fold by the other orders. Thus I settled on the waffle version of the Pomme Pilot which is topped with white chocolate ice cream. Indeed, although the ice cream could easily have been mistaken for vanilla, it definitely didn't taste like it and had a straightforward sugary taste. This item was also topped with a caramel/toffee crumble whose texture contrasted nicely with the fluffy waffles and creamy ice cream. The tastes I had of the other orders (Sweetcare Named Devour, Interstella and Tongue Depressor) were equally good. Personally I think the waffles are a better option than crepes because they soak up the ice cream and prevent a milky puddle in your plate. The portions are not large. They are extra, extra large and the prices reflect this fact. If what you're looking for is dessert after an already sumptuous meal, kidnap 2 friends and share one order. Otherwise, prepare yourself to eat a week's worth of dessert in one sitting. Overall, this was the best dessert venue I've ever been to. It was certainly worth the hype I had been hearing about for over five years! read more

Really run down. Sitting at a table and looking at cob webs on the light fixtures. Nice

Not sure how Cafe Demetre works.. is it a franchise with standardized menus, ingredients and cooking process? Used to go to the one Near 404 and Hwy 7 alot. but seating sometimes can be limited, so I decided to go to this one with more seating... The whole dining experience is below par.. compared to the one at 404 and Hwy 7 The waffle size is such a pity.. (got a major downsize from what I had before!) Service was terrible, no one is offering you water and attend you for 10 minutes, yes we still do not get water in the end.. read more

If you go any days amazing. I went on a Friday night and my Crepe was so hard and nasty. I guess because it was busy ..

This place is pretty nice, service was a lil slow (~20 min wait) the last straw was a little too sugary but overall a pleasant experience read more

Demetres - The Last Straw :) - Desserts Near Me - Richmond Hill, Ontario

As a coffee lover, this is definitely one of the best place to go. This coffee house is so cozy. And the cheesecake is amazing. Only downside of this place is that the food served a little bit slow. read more

I'm writing this review to complain about the service I and 7 of my friends received on Saturday, January 27, 2018 for my 13th birthday celebration. The reservation was booked the day before but when we got there, they had no table for us. What they ended up doing was throwing together 3 of the waiting tables right by the door. If that wasn't bad enough, it took them 20 minutes to come over and take our order. We then proceeded to wait another 45 minutes for both our drinks and our food to come. After we had finished eating, it took them 20 minutes to give us our bill and another 20 to come back and actually take it. It was absolutely ridiculous how long we had to wait and I was very upset with how they treated us. I have been there before and was expecting a lot better service. read more

First time here. Walk in and got a warm welcome. We had a table of 10 and it didn't take long to get it. The dessert was very big! Although it pricey but they gave you a lot. Overall this is a nice place to hang to have desert! read more

This place was fancy and staff was really nice. The deserts complimented the beverages well and the prices match the quality of the deliciousness. I highly recommend this cafe. read more

Pretty packed place, service was a tad slow. Long wait to be seated. New management they told us. Place looked a lot better than past visits. They took away the cone from the a la fraise. For me, it was the best part of the dish, and even on the menu it states it's supposed to have it. Asked for it, said it's not part of the dish anymore. 4/5 stars because it's a great place, but they ruined my favourite dish. read more

Today was a civic holiday, so perhaps that's why the service was so slow and disjointed. It took over 10 mins to have order taken and another 30 mins to get desert delivered to our table. Dessert itself was as expected, nothing to write home about, and after the long wait we were no longer hungry. read more

Wasn't expecting any better when the manager is a teenager! She was so rude to us, complaining why we sat without telling them! Gosh the place was empty & no one was at the door to greet us. At least have a grown up talking to customers! read more

Had high expectations for this place but was extremely disappointed. I ordered a chocolate cake and it was extremely sweet I couldn't even finish it because it was so disgusting. I definitely do not recommend the cakes. read more

The food is over priced... and wait it LOOONNGGG. So if your willing to spend your money and wait go ahead!

Went here on a Wednesday night for the first time and I will not be returning. First off, the service is very slow... I waited 30 mins to be seated. Second, the waffle we ordered was so soggy. Third, the menu says the splitsonian has fresh strawberries when it was actually frozen. read more

Incredibly horrendous management. The location has truly dropped in quality. The floor is consistently understaffed, and the quality of the food is sub-par for the price that you pay. Multiple times I have found my strawberries to be mushy and sour, only to be drowned in overly sweet sauces in attempt to cover up the rotten taste. They are always missing something I want, whether it be an ice cream flavour or a tea (Earl Grey!). I will be going to the new Markham location in hopes of something better. read more

Hello all! We come in, ask for a table of four. There was only one party of three waiting and no one else. They said it should take 20 mins. 20 mins later a table of four and a table of two open up beside eachother. The party of three that was waiting before us has already been seated. I go to the washroom expecting since we are the first people on the list now we should get the table of four. I come out and see that the table has turned into 6 and it was not my party sitting. Realizing that the party that was seated by the hostess just recently arrived being at the bottom of the list, I confront the hostess asking why they were seated before us and she said that it was a table of six open. I responded that no it was a table of four and a table of two that your turned into 6. And she said she sat them because they were a bigger party. Mind you. There were several other parties that arrived earlier then the party of six. they could have given my table of four and the table of two to the other parties that arrived before them. Such disrespect being shown by the hostess showing that people aren't treated equally and that if you have the bigger party you will get priority over others. We had to wait an extra 30 mins on top of the 20 mins due to the hostess not following the list. This hostess was a 5'0 Blonde medium length hair, Caucasian girl. She didn't even apologize and another hostess apologized for her for the inconvenience. Other then that. The waitresses were nice. But since my outing started with such disrespect it ruined my dining experience here. Definitely not coming back. I apologize to the other staff as they were fantastic. But this experience was not one I would like to repeat. PS Happy Valentine's day! read more

Terrible service. Poor management. It's not that the waitresses are rude... They're actually oblivious. I went with two other people and ordered our desserts within 5 minutes. Five minutes later, the first person got their milkshake. 30 minutes later , the second got their scoop of ice cream. Why does it take 30 minutes to scoop up ice cream - only the servers at Demetres can answer that. 45 minutes later I had to make a complaint about me not receiving my waffle, and I fully saw it go to another table who had arrived half an hour after us! The waitress for my section decided to start mopping the floors and stopped serving her section. Meanwhile no other waitress picked up her section. I should also add while we're eating, the waitress who was mopping the floors started mopping them with bleach, which is honestly a disgusting smell to take in while you're eating. Absolutely terrible. read more

Worse experience ever. We went with family on a Saturday night. First we waited 30 min for the waitress to approach us then all the orders came wrong. Not to mention the delays between the dishes. I received mine after 30min of ordering and after 45 min my brother and by the time I finished my plate they just served my parents. Worst service ever read more

Perfect desserts, awful service every time. No offence to the servers but there is only one server for the whole place!!! To me that's being very cheap of management. read more

The desserts here are terrible! Small, overpriced and really quite tasteless. I shared a sundae with my hubby and it was two small scoops of ice-cream, a drizzle of chocolate sauce and no whipped cream. The coffee was so bad we did not even attempt to drink it and stopped at Starbucks on the way home. Service was slow. Had to ask several times for water and milk for our coffee. Emailed the manager about our experience. He really could have cared less. Avoid this place. Small-town, hick mentality! read more

We visited at 9pm on a Friday. It was very crowded, so we weren't expecting stellar service, but it took about 20 minutes to get our coffee, and the waiter entirely forgot to put our order in the system, so we were not served until well after several larger parties that were seated well after us. It took another 10 minutes to get a refill on the coffee, and I had to ask for water twice before finally receiving two filthy glasses of water. One glass had water stains that looked like it had been sitting on its side in stagnant, dirty dish water for quite some time. Overall, it took over an hour to get a sundae, a waffle, and two coffees, and finally the bill. The vanilla ice cream was freezer burned, but otherwise the food was fine. Just not worth the $30. read more

Horrible service. The place had four tables total and it took us 25 minutes to get water. Extremely unorganized staff, desert sat for 5 minutes before getting picked up at the waffle was cold. Best of all they brought us the bill while we were still eating and brought us the terminal to pay before we had finished our food. Absolutely horrible. I would highly suggest people do not go here. If the service was this bad with no one inside, imagine how bad it would be if it's full. read more

Delicious waffles and crepes! But last time I went it was a 40 minute wait for my dessert. I saw waiters and waitresses hanging out more than serving us. read more

Busy, overcrowded place with basic desserts. There's a nice selection and it's a cute concept to create a dessert only restaurant however the pricing for what you get is not reasonable. read more

Ive been visiting demetres for 4 years now, with my family & friends, not anymore!!! My last visit was shocking. The staff have no respect for customers and the manager publicly humiliated us. My friend ordered a warm apple pie, it came cold so she asked for it too be heated, when it came back there was no fork, so she asked for a fork. We waited 10 mInutes eventually we had to get it ourselves and by this time her dessert was cold again. that's just the beginning!! The waiter brought our bill when we had just began to eat. He came back to ask us if we wanted boxes to pack the dessert to go. We also wanted coffee after dessert, but this was not offered. We had over an hour before closing time. This felt like they wanted us to leave. He came back again to ask about boxes. All these interuptions made us feel rushed and we did not get to enjoy our dessert and have our social time. Oh and there is more, the waiter asked us to go to the front and pay!!! I have never been to a resteraunt where they ask you to pay before finishing. How rude and terrible service!! So then we waited in line for 10 minutes to pay, in the middle of our dessert, by then my ice cream was totally melted. Then we thought what have we paid for?? clearly not the service. Not the dessert, I couldn't even eat my dessert because I was waiting for my friend, whilst her dessert was taken to get heated, then waiting for her fork! She had to eat it cold, I had to eat melting away ice cream. by the time we paid, over half my dessert was melted. When we spoke to the manager and asked for a refund, he threw the money on the table and said 'here you go' in a raised tone!!! Which attracted public attention. I did not accept the money as it was very insulting. Instead I called the head office. the owner of the store called me back. He apologized, but verbal apologies does not cut it. He offered me $40 in demetres coupons for me and my friend!!! So that's $20 for me. I spent $11.50 that night and so $11.50 is my refund. In essence, the owner was offering me $8.50 to apologize for bad customer service, disrespect and public humilliation! I did not accept it, because I felt that was even more insulting that the owner thought $8.50 was okay for such disgusting behaviour towards loyal customers. read more

Extremely slow service. Took forever just to get seated when there were available tables and our server did not even get to us until 10 min later. Took another 45 min for one waffle to come out and when it did, they forgot our toppings. read more

Despite how busy it was, the customer service was very friendly and as efficient as possible. A table for 5 was ready for us in 5 minutes rather than the 15 mins they quoted us. Everything was delicious- food and drinks! Will be back. read more

Before I explain my experience, I want to stress that this location deserves 0 stars. My friend and I were ongoing customers at the York Blvd location before it closed down recently, so we decided to try the Richmond Hill location. First off, we walked into the location with not a single staff noticing us while we waited there patiently. After about 5 minutes or so, the manager Majid, quickly sits us down and disappears behind the counter. My friend and I waited for 20 minutes before we flagged down a waiter, then realizing the table beside us who was waiting before us had been waiting to be served as well. ( ridiculous) After waiting for another 20 minutes for our desserts, they were finally delivered to our table to find that our ice creams were melted and our crepes were cold and hard. Needless to say my friend and I are not impressed whatsoever at the lack of service and care they put into this location. I am extremely disappointed and I advise anyone who is thinking of trying this location to refrain at all costs, unless you want to waste your money on terrible food and horrible customer service. The manager could have done a better job at communicating with his staff to have this location run a lot smoother. Moreover, I was appalled at how miserable the manager was who completely disregarded other customers needs and requests. DO NOT COME TO THIS LOCATION. read more

To be honest i have no idea why the rating im of this place is so low, this is the best Creperie place I've been to! My sister brought me here last winter so some crepes and it was so delicious! The crepes are huge and so so so yummy. I've been searching for this place for so long because my sister forgot the name of the place. read more

My siblings and I recently went here for a little dessert and were surprisingly disappointed. This location specifically has gone down in terms of food quality and service. I ordered the fridges of Madison County and some of the cake slice was missing from underneath (it was basically half of what usually comes in a serving). The ice cream that came with it was practically melted by the time it got to the table and there was some sauce on it that all in all made it look so unappetizing. We brought it up with the waitress and they just brushed it off saying "that's how it comes". I noticed the change in quality ever since the owners changed. Wait times are long at every demetres location so I would simply go to another location if you're going to wait anyways. Better to get good quality food when you're paying a lot. I'll be going to another location closer to my house. read more

From what I heard from this place from my friend, the desserts were fantastic and the coffee was pretty good. Well, a few weeks ago my friend's birthday was coming up and we wanted to have a small get together of friends here so we made a reservation. The person that we were speaking to while making this reservation wanted to know how much money we were going to be spending and started to demand that everyone who will be attending WILL be buying. What kind of establishment DEMANDS for their people to buy? I would understand if a large group of people came in and didn't buy anything, but you cannot force customers to buy things, or even EXPECT people to tell you how much they will be buying. So as my friend finishes the reservation by telling them who is buying and who isn't, they conclude by saying that people who are not buying must pay $12 each just to sit there. We canceled our reservations and will be having her party elsewhere. I do not know who these people think they are, but they will not be receiving business from me or my friends, regardless of how good their food is. This place needs a reality check on proper service. read more

WORST service ever!!! Waited almost 45 minutes for our dessert and we didnt even get served by a server!! Never coming back ever again!!!

Desserts were excellent. Service was a bit slooooow, but friendly.

I can't believe I've been missing out on this place for all the years I've lived in Richmond Hill. It's like one of those dessert places you see in the movies. I really liked the atmosphere- the decor was clean and bright and warm and welcoming. The menu was really entertaining & very clever. The service was a bit slow but I think everyone in the restaurant (it was full) arrived at the same time. What a great place to spend a summer evening or a winter evening with friends or family or a date. Would be a great spot to celebrate just about anything with an over-the-top treat. The portions were extremely generous. I don't even want to know how many calories I consumed. Very tasty. A little bit pricey. But a real treat. read more

I had an excellent experience here! Everything was incredible. From the moment I walked in the hostess Tanya was so kind and helpful. We had a huge party and thought we would never be able to be seated, but Tanya took care of us quickly and calmly. Their crepes and waffles are to DIE for!!! I definitely see myself coming back! read more

After visiting this place, I will most certainly not be coming back. I'm not sure if all locations are this poorly managed, but the service and staff here are the worst I've ever come across. Firstly, it took them 15 minutes to take our order or even bring us water.we ordered crepes, something which can be made easily and quickly. Yet for some reason this took half an hour, and people who's food was ready after ours(ours sat on the counter waiting) was served first. My crepe might as well have been from the morning, because it was cold when I received it. In addition to this, the waitress kept wiping her nose/snot on her hands -I saw her do this at least 3 times before serving the food. When our food was ready we watched the staff-all of them- lean against the counters standing there talking and laughing. After receiving my cold unappetizing crepe they never even came back to ask how it was. In addition to all of this, the water also tasted like chlorine, so we couldn't even drink it. This experience was so upsetting I created a yelp account just to review this place. The food is over priced, below average tasting, and the customer service is non existent. The crepes at Vaughan Mills are 100% better than these and you can get them for less, and in 1/4 of the time. Save your time and money!! I will never return to a Demetres after this. read more