I had the BEST experience at iLuxMotors! I recently got a BMW 5 Series with the M package. From…read morestart to finish, the process was smooth, fast, and enjoyable. The team was professional, knowledgeable, and made me feel confident every step of the way. Marcus was incredibly helpful in setting up all the electronics and tech features in the car, and their customer service truly made me feel right at home. Broneel in the finance department handled all the paperwork seamlessly. The car is simply perfect and I'm absolutely loving it! If you're looking for a luxury car and want a stress-free buying experience, I highly recommend checking out iLuxMotors- and make sure to ask for Omid, he's the best!!

I've worked with iLuxMotors for the past 10 years, and every single experience has been seamless. I…read morejust got my brand-new BMW X7 through them, and they made the entire process unbelievably easy. They handled everything from start to finish and even delivered the car right to my door. Omid, Marcus, and Broneel are truly a dream team. Their professionalism, honesty, and dedication are unmatched. I'm so grateful for them and wouldn't go anywhere else. If you want a stress-free, white-glove experience, iLuxMotors is the only choice!

Everything exceeded my expectations! The service was fast, professional, and done with great…read moreattention to detail. Communication was clear from start to finish, and I felt valued as a customer the whole time. Service Requested / Quality / Value: The quality of work was top-tier, and you can tell they take pride in what they do. For the price, the value was more than worth it. I would definitely recommend and will be coming back again! Thank you LaTasha wish I could talk to you every time!!!!!!‼‼‼‼‼‼‼‼‼

Service request & quality - I've Never had a late payment or ask for any type of extension but this…read moreis what I was told: "Thank you for reaching back out. I understand it can be frustrating not to receive the option you were hoping for, and I'm happy to clarify as best I can. When we review an account for a payment extension, we look at several internal factors--such as payment history, loan status, and other contractual requirements and we are unable to request an extension once account still current--that together determine eligibility. Based on that review, your account does not currently meet the criteria for an extension. I'm sorry I can't be more specific; our policy limits the level of detail we can share about the exact criteria."

I normally rate eateries but this experience with this business deserves some Praise! I inquired…read moreabout some life changing financial challenges and the women in the office were understanding and patient. You know sometimes I'm moving so fast through life; who knew a phone call would slow me down and point me in the right direction Shot out Dominique and Stacy!

They froze my account because of a mishap from one of my employers in sending a ACH deposit…read more Instead of investigating the situation, or trying to correct the situation with the sender, they froze my account and took back the payment that I worked hard for and needed to pay rent and bills! As of right now, they are lucky to receive a star as I am still stuck in this predicament that I had no control over yet am the victim of!!!

Excellent experience! The team at AutoLux Sales and Leasing was professional, friendly, and very…read morehelpful throughout the entire process. Everything was smooth, clear, and easy from start to finish. Great customer service and a pleasure to work with. Highly recommend!

The first car I bought from this company was a Toyota Prius and that was back in 2016. Then I…read morebrought my wife there and eventually my two children. I hope that I will bring my grandchildren someday) My family bought at least 10 cars from Autolux and in all cases we were absolutely satisfied. This company definitely deserves special treatment. They are professionals. See you soon

Great customer service from the beginning to the end. i received my loan within 24 hrs. Agents were…read moregreat. My experience was great.

I was looking for a loan for unexpected auto repairs. this seemed ok at first but then they wanted…read moremy bank account logins and wanted me to send $250 through Apple Pay for "insurance " on the loan. After saying I wasn't comfortable with all this and "no thank you", for over a week now I have been receiving calls and texts from the same person everyday, all day. This person will spam call me over and over. I have asked many times for them to stop calling!!!! Yesterday they called and I told them I would go to the police for harassment and then the guy called me a Bitch!!! Totally unprofessional and when blocked the number, I started getting the same texts from another number still!!!! these people don't give up and are scammers.

I've been coming to this dealership for more than 4 years, and every visit has been a great…read moreexperience. The entire service department always makes me feel heard and takes the time to address any questions or concerns I have. They truly care about both me and my car, and I always leave happy knowing my vehicle has received excellent maintenance. I could honestly name every technician and service advisor because each one has provided exceptional service over the years. They all deserve recognition for their hard work, professionalism, and dedication to their customers. I also want to give special recognition to Service Department Manager Emilio. His leadership is clearly reflected in the outstanding customer service his team consistently provides. It's evident that he has built a culture of excellence, respect, and genuine care for customers, and that doesn't go unnoticed. Thank you to the entire service department for always going above and beyond. Your kindness, expertise, and commitment to providing an exceptional experience are truly appreciated. I highly recommend this dealership to anyone looking for a service team they can trust!

Unfortunately, I've had nothing but poor experiences at this dealership over the course of a…read moredecade. First off, it's dated, dirty, and dingy on the inside. Culver City has grown a lot over the years, but the dealership feels left behind. Upon my first visit years ago, I asked to see an Accord, and was shown Civic after Civic after Civic, with the salesman pressuring me to test drive one. I kept telling him a Civic was too small for me, and it took him showing me three Civics to finally show me an Accord, at which point he lost interest in helping me. Years later (just a few months ago) I was in a lemon of a vehicle of another brand, so I came in looking for help rolling over into a new lease. With my negative equity, the payments were far too high (with the payments exceeding another Honda dealer by a few hundred dollars for the same exact car with the same negative equity). When I expressed this and told them I'd have to do what I could do make up the negative equity first, one of the managers came over and told me I should buy the vehicle then do a voluntary repossession then get into a new vehicle at the price I wanted to help cancel out the negative equity. That alone is enough to make me not trust these guys. Unfortunately, I won't be back.

I wanted to provide an update to my previous review because I believe it's just as important to…read morerecognize when a business responds appropriately to a concern. After my original review, I reached out directly to General Manager George Boktor to explain what had happened. He personally reviewed my situation and determined that the issue was caused by a system error rather than the actual terms of my prepaid maintenance agreement. He confirmed that the maintenance package I purchased was intended to become effective after my complimentary ToyotaCare coverage expired, exactly as it had been explained to me when I purchased my RAV4 XSE Hybrid. George apologized for the confusion, acknowledged the issue, and let me know the dealership is correcting the maintenance contract in their system so that it accurately reflects the agreement I purchased. The initial confusion was frustrating, but I appreciate that management took the time to investigate the issue and work toward a resolution. It's only fair to acknowledge that level of accountability and customer service, and I look forward to continuing to have my vehicle serviced at Culver City Toyota. I've yet to receive confirmation that the system has been updated but I am hopeful it will be resolved by my next maintenance visit.

Four visits. Five months. One loose USB port. Still broken…read more I want to be clear up front about how simple this problem is, because that's what makes Culver City Toyota's service department so damning. Our 2023 RAV4 Prime has a loose USB plate -- the wired connection that runs CarPlay. Plug in, and the audio crackles and the power cuts out while you're driving. Bluetooth works fine. It's the dash USB connection, and it's obvious. We demonstrated it on a test drive on day one, using different cables and different phones to rule those out. The rep saw it, acknowledged it, and wrote it down. Then they spent five months not fixing it. VISIT 1 -- April 9, 2026, 10am. Rep: Adam Nadler. Replicated the defect with Adam on a test drive; he noted it. Told a couple of hours. Five hours later: no call, no text. We call, sit on hold 15 minutes, and Adam says "oh, your car's been ready." Did you replace the USB plate? "Yes." We're barely off the lot before it reappears -- same loose connection, plate obviously never touched. We call back and Adam, now dismissive, claims "we weren't able to replicate the problem." Five hours, and they did nothing to the one issue we came in for. VISIT 2 -- May 20, 2026, 8am. Rep: Adam again, despite my asking for someone else. He opens with "have you tried a different cable?" -- the exact thing we tested with him on April 9. I explain again that Bluetooth CarPlay is fine and the wired USB connection cuts out while the car's moving. "We'll test it. Ready at 11." Noon comes and goes, no update. The front counter has no information and pages Adam, who's at lunch until 12:30. He offers an Uber; after 4.5 hours I take it. I call at 2pm, hold 10 minutes, and learn they now want to replace the screen -- which they don't have in stock. Did you check the USB port while driving? "The USB port is fine." Another lie. VISIT 3 -- May 29, 2026, 10am. New rep: Sam Bond, finally someone less dismissive. In for the screen replacement, the technicians' theory for the cutting-out. Told three hours; take the Uber. Five hours, no contact. We call; they can't find Sam, but "the car's ready." Within minutes of driving off with the new screen: identical problem. This is when we start calling Toyota US directly to file a formal complaint -- and when I notice Culver City Toyota sits at 2.9 stars across 2,000+ reviews. We call Sam, who says he'll order the USB part. The part we flagged on April 9. VISIT 4 -- August 6, 2026, 7am. My wife brings it in after Sam confirms the USB plate finally arrived -- what we hoped was the last trip for a five-minute fix. Zero communication, as always. Six and a half hours later she calls and it's "ready." Sam tells her "some of the cables we tested worked, but not the long one." He also mentions he "needs to check on the warranty" -- coverage we were told applied, since this started four months and 5,000 miles ago while the car was under warranty. Next day I drive it: same loose plate, same crackle, same CarPlay dropping out, across multiple cables. The verdict. This is, without exaggeration, the most frustrating experience I've had with an auto shop in my life -- and I've dealt with dozens. Four visits, five months, a simple and repeatedly demonstrated defect, and a certified dealership from the highest-rated manufacturer in the world couldn't fix it -- or wouldn't be honest about not fixing it. The 2.9 rating is generous. If Yelp allowed zero stars, that's what this would be.

Five stars to say the least !!!!…read more If all dealerships had this integrated system operating with integrity and efficiency and reliability we'd all be in a better spot in the car dealership business From the moment, I got contacted for the down payment assistance, it was complete professionalism, and outstanding customer support and service, the main sales and customer service representative Marcel went above and beyond my expectations and made sure I was informed and 100% taken care of through the entire process , it was quick painless and transparent ,. This is a mother and father dealership with over 35 years experience, truly a group after gods own heart !! I am so grateful to have gotten a perfect running vehicle that now helps me with my daily tasks and routine !! Gives guys like me who made poor decisions at a young age to completely start over and get it right rebuilding credit and finally able to have a second chance to se prosperity . Thank you again La auto center !! I will be looking forward to the future !

The dealership marked up the vehicle by approximately 50% and represented the vehicle as being in…read more"top condition." I was also told the vehicle had certain features that it did not actually have, and problems with the vehicle were not properly disclosed to me before the sale. I was also presented with financing/loan options that made the purchase appear more affordable. However, the vehicle itself was heavily marked up, leaving me with a car and loan balance that I believe were far above the vehicle's actual value.I also have serious concerns regarding the owner, Naija Jalan, based on information and records I have personally reviewed regarding her history and the business entities associated with her. I believe the pattern of opening and closing LLCs and operating under different business names deserves further investigation, particularly in connection with how customers are presented with vehicle prices and financing. I am documenting these concerns for my own accountability and records. I intend to preserve contracts, advertisements, vehicle listings, communications, inspection reports, financing documents, and public records that support what I personally experienced or independently verified. If you have had a similar experience with LA Auto Center LLC / All City Cars and want more information about potential legal action or a pending class-action lawsuit, please email: laautocenterlawsuit@icloud.com Please include a brief description of your experience and any documentation you have that may be relevant. My takeaway: verify everything independently. Never rely solely on verbal promises. Verify the vehicle, every advertised feature, the actual market value, the financing terms, and the dealership's business records before signing anything.

Do Not get a loan here this place is the biggest rip off, if you even try to pay your loan off…read moreearly they still give you the payoff price with all the finance charges. Unless you are desperate with no other options DON'T DO IT TO YOURSELF.

Melissa was very helpful! Got my loan done quickly and provided excellent customer service. She…read moreanswered all of my questions & was thorough with explaining details. Thank you guys for bailing me out when I needed it!

Tim is amazing! He sold me my 2010 Mazda 3 Grand Touring back in September, and I couldn't be…read morehappier with his customer service. I was interested in getting a compact car to drive around so I went looking online for a few weeks. I came into Del Mar Auto LLC with my girlfriend and brother and walked around the lot of the dealership, no one approached us until we walked past the office and he ran out to greet us. I originally wanted different car, but once that didn't work out, Tim offered us different options and really knew his facts - how much the price would be will depend on my down payment and not my credit. And I don't have that great credit history but he made it simple and easy to understand. We spent 2 hours at the dealership total, and Tim was extremely patient and helpful. He offered many different options and was very open to letting us see and test-drive multiple cars. Since it was a big purchase for me I had to think long and hard, but it seemed like Tim didn't mind. Definitely wasn't pushy! Once we decided on the car, Tim had us sit and start the paperwork. Overall, the dealership was great. Nice location, nice atmosphere and complete customer satisfaction. Definitely don't regret buying my car here! And you should check it out. I am also a veteran and he served me with honor and dignity never pushing for the sale and that is why I decided to purchase a used car from Del Mar Auto LLC!

Easiest transaction ever. Tim made it super simple and quick…read more I was in and out in less than one hour. Would highly recommend to anyone looking for a great deal with no pressure. Easiest transaction ever. Tim made it super simple and quick. I was in and out in less than one hour. Would highly recommend to anyone looking for a great deal with no pressure.