Summary:
Free Consult, X-Rays For New Patients…read more*Fast, Easy, and Convenient Scheduling
*Nitrous Oxide, Oral, and I.V. Sedation Available
*Flexible Payment Terms, CareCredit Accepted
*Friendly, Concerned Knowledgeable Staff
*State-of-the-art equipment
*Veteran Friendly
Services Received:
*X-Rays (Multiple)
*Consultation
*Nitrous Oxide
*Local Anesthetic
*Deep Cleaning
*Tooth Extraction
Time Spent There:
3 hours (Outstanding.)
Takeaway:
Every person in this office cares about their patients. This was by far the best dental experience I've ever had!
Kelly, the office manager, stated that they frequently see people who haven't been to the dentist for years, so don't let fear of shame, pain, or financial ramifications keep you from the best care that you need from an all-star staff!
Detailed Walkthrough:
I received two mailers in the mail from two different dental companies. I set them aside and intended on making an appointment eventually. Like most people, I've had a fair share of lousy experiences with cruddy dentists. Eventually came sooner than later when my crown popped off and the temporary cement from CVS (which over the past few years has been working relatively well) didn't work. After several attempts at getting the sucker back on, I reluctantly dragged myself to the computer at midnight and began looking at the mailers, Groupon, and Yelp.
Initial Impression:
I was shocked that every review on here had 5 stars. I mean this is a dentist's office. You mean to tell me not a single person had a gripe? That's so rare. I was optimistically skeptical.
What Drew Me Here:
1) Free first examination and x-rays for new patients.
2) Availability. I logged in early Sunday morning and had 5 time slots to choose from for the emergency appointment, to include the very first of the morning!
The Process:
(For those of you who want to know what you're walking into, are on the fence about going back to the dentist after bad situations, or are a bored voyeur looking for a glimpse of a random Yelper's experience.)
I entered into a very clean, comfortable, and welcoming waiting room
I was promptly greeted by the receptionist, Crystal, and the office manager, Kelly. Crystal handed me the new patient forms. Kelly, Crystal and I chatted while I filled out the paperwork. They treated me more like a family member than just a client.
Denise took me to the room and I put down my belongings. She lead me to a state of the art x-ray machine and took the first set of x-rays. Another set of x-rays were taken. She offered me water before the doctor came in. She, too, was very friendly and was good conversation.
Dr. Haghi came in and we discussed the results of the treatment options and settled on a treatment plan. She listened to my concerns and didn't (like every dentist I've been to before) talk down to me or demand I do what she said because she was the expert.
Crystal came back and discussed my treatment plan and the associated costs. She explained that I could apply for CareCredit (if my credit was good enough) and we discussed the different ways the payments could be broken up. I needed a deep cleaning and she allowed me to choose whether or not to break it up into two appointments or get it over with in one. I was grateful to have the option to get it over with in one pop.
Denise came in and put a small mask over my nose to administer the nitrous oxide and gave me a blanket. (I don't care how old I get; if you offer me the comfort of a blanket, I will take it!)
Kevin, the hygienist, was very attentive during the deep cleaning and was very careful not to hurt me. He allowed me breaks for enough time to cough (I'm a mouth breather who clearly thinks I'm part fish and that I'll do okay aspirating water. That folks, is 100% my fault and 0% Kevin's fault.) After the cleaning, he took more x-rays and showed me that he actually did get all the gunk out from under the gum line. He scheduled me for my free one month follow up, gave me my "goody bag" of dental items, educated me on how to better maintain my mouth at home, and suggested products that are conveniently sold there at the office for a very fair price.
I opted to get a tooth extracted. Denise assisted Dr. Haghi in the process. I think the shots to help numb the area were worse than getting the tooth pulled. The tooth extraction took about five minutes. The doctor consulted me on what I normally take for pain; wrote a prescription for mouthwash, antibiotics, and my pain medication.
Denise administered oxygen for five and I chilled out to the streaming music in the office.
I went up front and paid. My ride hadn't gotten there. So I had a chat with Crystal and Kelly until my ride showed.
