Great staff that helped me figure out what my dental insurance was after it changed. Johana is the…read morebest hygienist ever and is so great with the kiddos. Dr z is thorough, kind and has great communication skills. A great place to take your littles.

This was both our kiddos first dentist appointments. The staff made it such a wonderful experience…read more Joanna was patient and so kind. She explained all the tools to the kiddos and even walked them through as she was performing work. She put bluey on for both kiddos and it definitely helped. Our older child had to perform xrays. It went smoothly as well. With such a kind and caring staff member the two kiddos had a great time. They even said they love Dr. Zeff after we got home. It was a overall a great experience for the first time and can't wait to continue down their dental growth with Dr. Zeff, Joanna, and the rest of the staff.

First time I can recall having a good experience at the dentist!…read more At other dental offices, it was always the same problem - they didn't listen, aggressively pushed procedures on me I didn't want, and the results were mediocre, at best. As a child, it was traumatizing. As an adult, it was frustrating, and painful. Dr. Alford, and his staff, provide an entirely different and welcoming approach. When I told the hygienist I wanted minimal polishing paste for the cleaning, there was no pushback, just a simple agreement, professional, no drama. When I mentioned that I did not want ultrasonic cleaning as it was very painful, I was told they already noted that in my chart, and the subject was immediately dropped without pushback. That was a first! Not only that, between the hygienist and Dr. Alford, my cleaning was so thorough that afterwards I couldn't feel any rough spots from my problem areas that get a lot of tartar! My teeth are also whiter than they've been in years. I'm still kind of amazed, because I'm used to LONG sessions, and having to live with sandy areas because that was "The best they could do without the ultrasonic." I am super grateful to finally have a competent dentist to go to where I feel comfortable, safe, and my concerns and wishes matter. Dr. Alford is easy to talk to and put me right at ease, as did his hygienist. I don't know if it's because this is a pediatric specialty office, but the entire staff is naturally kind and considerate. It definitely takes a lot of empathy and patience to work with kids! Whether you're a nervous adult, or want to ensure your kids are in good hands, I highly recommend Alford Pediatric & General Dentistry for your whole family.

They truly deserve their five star rating. No one likes or enjoys the dentist, so when you see one…read morewith five stars, you know it means something. My five year old daughter developed a pimple-looking bump on her gum. I used our dental insurance's website to find a local dentist and was pleasantly surprised when these guys said they could get us in the same week. We met first with the hygienist for X-rays and a cleaning. Then Dr. Jackie came in. She was nothing short of amazing. She was soooo good with my daughter and made sure she was comfortable the whole time. Unfortunately, an extraction and a few caps are in our future. But Dr. Jackie explained it all so well and even gave us the option of an alternative to the normal novocaine shot and drilling. We are scheduled in a few weeks to have the work done. I feel at ease knowing Dr. Jackie is at the wheel

Well for one I got a second opinion for my children and they don't like that. They took total…read moreoffense to that. The dental hygienist are extremely rude and give unwarranted judgments, yelling across the office about what they are doing with my children's teeth. Confidentiality is huge and it's nobody's business but ours how our kids "floss and brush" The straw that broke the camels back- I cancelled an appointment and said I had the work done with my dentist, and instead of being an adult and professional, "Mickey here" hung up on me. I would suggest going else where.

Rosa is the best! Thank you for the best experience!!! very clean and smells really goodread more

My 1.5 year old son had his first ever dentist appointment today. The paperwork was easy and the…read morecheck in process was fast! Karen the dental hygienist was amazing and kept my son calm. She was very sweet and warm. Then we got to see Dr. McGinley, she is the best!! She is so kind and caring. She gave great advice on how to brush his teeth and educated me on any dental findings. I would 100% recommend this practice!

The dental assistant was WONDERFUL with my daughter! Actually got her to do the cleaning.read more

I wanted to participate in Yelp's #ThankYouTursdays where they give extra love out to businesses…read morethat go above and beyond. Mt. Rose Pediatric Dentistry is the business that came to mind. I'm so happy to recommend Dr. Murphy (born and raised in Reno) and his staff to anyone seeking pediatric dentistry care. You can expect to get friendly, knowledgeable, and genuine service when you visit Mt. Rose pediatric dentistry. When I bring my kids here, I have comfort in knowing that they and their teeth will be treated with care and that they're establishing healthy habits to help create a happy mouth and happy life. I've been taking my three littles here every since they were babies. The first dental visit is recommended as soon as their teeth start coming in, generally at 12 months, so the child can become familiar with the process early on. My children are now 4, 6, and 8 years old. The office has a cute bear/forest theme throughout and I love knowing that thought went into making a comfortable, fun, and inviting environment for the children. Dr. Murphy has been and to answer my millions of questions throughout the year and has the experience to handle any situation. I'm happy that we stumbled across him and his wonderful and caring staff and wouldn't go anywhere else for our pediatric dentistry care. Notes *They take all insurance and are currently taking new patients. *Dr. Murphy's staff is great at sending out appointment reminders. Appointments are 6 months apart. They also give out reminders over the phone. *You can find the office next to Mt. Rose highway close to Raley's shopping center. *They send each child home with a care kit after each appointment, including a tooth brush, floss, toothpaste, and sticker. *They have a TV in the waiting room and on the ceilings above their chairs to keep the children entertained while they get their teeth cleaned. They get the kid's teeth cleaned so fast and always talk to my kids so the TV isn't an issue for me since I'm a little to no screen time kind of mom. *They start taking X-Rays when children are old and mature enough around 2 or 3 years of age. *For children with cavities, they have a new treatment called silver diamine that the apply directly on a dry tooth. It turns the decayed part of the tooth black. This is to prevent any further spreading of decay and serves as an alternative to fillings. *Dr. Murhpy taught me that decay happens mainly in patients that consume foods with sugar and let it sit for long periods of time. The bacteria in our mouths feasts on sugar and their waste is what damages our enamel (the outer coating of our teeth). If you're planning on diluting juice, think of how long it will take your child to finish their drink. Their teeth will be exposed to sugar for longer periods. Bottom line: Get those teeth cleaned asap, especially after eating sugary processed foods.

Great service and awesome people. Great with children. They have cartoons playing in the waiting…read morearea. They take care of my kid's teeth and my kid actually looks forward to going to the dentist :) location is great, plenty of parking.

My babes have been going to Toothfairy since 2018 and it has been nothing but an amazing experience…read moreeach time we go! My daughter had to get a tooth extracted when she was 4 dude to knocking it out and they made her feel so comfortable as well as making sure that I knew what they were doing and making sure I was comfortable with the process. The doctors are outstanding and all of the other staff do such an amazing job as well. We love it here!

To start out I'd like to preface this review that my rating is based solely on a botched filling…read morejob on one of my children. The dental hygienists have always been good, they are kind and do good work on cleanings for the kids. The receptionist at the front is always very kind and helpful too. If you were simply going in for a cleaning, you should be ok. This office offers good yearly cleanings at a reasonable price which was what drew us in initially. However, when my one of my daughters needed a filling, we set up an appointment, my daughter was very nervous, and when the dentist looked at the cavity, he said it was very small, and he could fill it without giving her the numbing shot. Dentist did the Filling, it seemed to go well, we were happy. However, my daughter's tooth still was bugging her a few weeks after so we took her back in. A different dentist at the same practiced found that the cavity had gotten larger and had not been filled properly. The dentist, I saw, did not want to say that the filling had not been done correctly so he offered to redo the filling at no cost to us since we had already paid for the first procedure. I appreciated that they stood behind their work and was happy it was being redone correctly however a little while later my daughter STILL was complaining about that same tooth hurting so we decided to go in for a second opinion. We went to a new dentist where we found that a massive cavity was underneath her filling that she had gotten done at tooth fairy. She was now at risk for a large and painful root canal because of how close to the blood supply the cavity was. We had the other dentist fix her tooth. The cavity was huge and it was costly and painful to get it fixed. I was shown pictures of tooth fairy's filling and the other dentists filling and it's safe to say there was no comparison. You can barely tell my daughter has a filling now, they took the time to make sure it was done right, it looks nice and apparently feels wonderful especially after months of pain. Tooth fairy's filling looked like they took some white chewed up gum and popped it on her tooth Since the last procedure at another office, my daughters tooth has been pain-free. Because of the what I feel was work that was poorly done at tooth fairy, She had to go through months of pain and we've had to pay for it numerous times instead of just being done right the first time! I've been in contact with tooth fairy, but I've gotten no response. Because of this experience I would not go back to the office and I would not recommend anyone else doing so for any kind of procedures. I sincerely don't like leaving bad reviews, but this was just not a good experience for my family, and I thought others should be aware.

Made appointment in office at previous visit, took work off to attend said appointment, confirmed…read morethe appointment that I was coming a few days ahead via text, showed up to appointment 20min prior to, and as in filling out paperwork I get told my Dr isn't here today, so I confirmed I had the correct day and I did, so I asked to see a different Dr, the employee's did everything the could to gaslight me or the call center because apparently they have different appointment knowledge instead of accepting responsibility that someone screwed up and wasted my day off, what is the actual point of making a schedule and confirming it if they're not going to be there ???? Absolutely unacceptable and unprofessional take your kids somewhere else a side observation the front desk girls were more worried about doing something with the other desk girl's piercing then doing their job which is probably how these types of mistakes happen

I have two kids that have been going here for over a year now since we've moved to Reno and my kids…read moreare always excited to go to the dentist. My husband and I have very busy work schedules and the staff has always been super understanding and accommodating with our limited availability as well as rescheduling if we need to. Every concern regarding my kids dental heath is always addressed and explained very well to me when I have any questions. We love it here and always recommend to our friends and community.

If I could give a 6 star I would. They are top notch from the very friendly office staff for phone…read morecalls, when you walk in etc to the nice and thorough orthodontist assistants to Dr. Gilbert (who I see for my Spark Aligners). He has a wonderful demeanor, is patient, kind and so knowledgeable. I so highly recommend them! Everytime I go there and leave, I have a really nice feeling due to the all around good vibe and care.

Had to get braces for a jaw surgery and the team here, especially Dr. Gilbert were amazing…read more Answered all my questions and were flexible during my time with braces (got them off this year). Recommend them to anyone needing braces!