I'm a new customer here. The staff is friendly and knowledgeable. Good customer service is rare…read morethese days but still in existence at Doc's. You have to be able to trust your mechanic and from a person that cares about maintaining his vehicles I trust these folks based on my initial experience. They appear to spend money on staff rather than flat screen TVs, coffee and donuts. The place is neat and clean but nothing fancy, just how I want my mechanic's shop to be. Spend your money on the things that matter most, the quality of people you hire and their training. I work in Cookeville but live an hour away and have tried multiple shops closer to home, as of now I'll be inconveniencing myself to come here, they're just that good!

Been coming here for a couple of years. Both my truck and my wife's SUV. Service has always been…read moregreat and very competitive prices!

I needed premium tires for my vehicle, front and rear different sizes. I called Maggart's and they…read moreordered them and gave me an appointment. I arrived at my designated time and they took my car in immediately. They kept me informed as they changed my tires and explain to me the sensor training schedule in the new tires. Plus their price was $700 less expensive than the dealership. I was in and out in 75 minutes. And the thing that really impressed me was the kindness and patience of the staff with customers. At one time James had 3 people in line waiting for him and 2 people waiting on the phone and he was pleasantly kind and patient with every customer. Excellent product, fantastic customer service and very fair price.

This is the only place to buy tires in Cookeville. The Best pricing and customer service. A true…read morecookevillian experience from a great cookeville family business.

Come to find out, they broke the entire pulley mechanism on Toyota Tacoma and now I can't get down…read morethe spare.

This was the worst customer service experience I have ever had. I had an appointment scheduled for…read more11:00 a.m., and by 12:05 p.m. my vehicle had still not been looked at. When I asked for an explanation, I was told that appointments simply mean customers should arrive at that time and that service would begin whenever they were able to get to the vehicle. To me, that defeats the purpose of scheduling an appointment and makes the process feel more like first come, first served. I found the response dismissive and disrespectful. Unfortunately, this is the second time I have experienced this same issue, which is very disappointing.

I've had a really good experience with Car Fix Cookeville. All I've had done is an oil change and…read morealignment, but I watched another elderly couple come in for something minor as they were traveling across country and this team, took the time to replace a bolt? Like I said something minor and well they had them back on the road in about 15 minutes, I don't recall them being charged and the couple never came back in to pay anything. With regard to my experience, they were very professional and went above and beyond. Sent my son there for his tires today and well it looks like I'm ready for another oil change. I will be returning.

I know someone who took their Subaru there to get it fixed; they ended up spending over $12k in…read morerepairs and the car *still* had the same issues as before even after taking it back two more times. In order to have the work maybe done 'right,' you have to ask for a specific guy when ALL of their people should be competent at their jobs. This is the perfect place to go if you want your vehicle to come out with more problems than it had going in!

Aaron is amazing!! Super helpful and kind. Will definitely be coming back. Service was also great…read more 10/10 Thank you!!

Approximately 4:30 PM on Sunday I had a blowout on a trailer tire on the highway a few miles away…read morefrom this location. After putting my spare on I called this location and Michael was extremely helpful in locating the proper size and load rating tire and said yes they could do it for me right away when I arrived in about 15 minutes. He and Duane working in the shop were extremely professional polite and helpful and got me back on the road in less than 30 minutes!! especially grateful as I had a flight to catch in Nashville! Thank you!!

I drove over a screw on the road and my tire sprang a leak. Durango took my car immediately, Owner…read morewas very courteous, efficient, and honest. Did a beautiful repair job, and quick! Thank you Durango!

From the owner: As a locally owned and operated business, we take pride in our work. We've been providing the…read moreresidents of Cookeville, TN with exceptional tire services since 2009. We always include balancing, mounting and rotation of tires with every purchase.

My husband took his truck to Firestone for four new tires. Four. Tires. At a tire shop. He thought…read morehe had set them up for success. Apparently, he was too optimistic. He had an appointment scheduled for 10:00 a.m., but we dropped the truck off at 6:00 that morning so they would have it there and ready to go. He left it with them all day. That afternoon, he called to see if it was finished and was confidently told, "Yep, it's ready." Excellent. We arrive, and the truck is still on the lift, has NO TIRES ON IT, and--for reasons that remain one of life's great mysteries--the hood is open. Why the hood? Were they looking for the tires in there? After waiting another hour, they finally finished whatever automotive escape room they were working through and handed him the keys. He drives away, and immediately the dashboard lights up like a slot machine having a seizure. Every tire sensor is throwing warnings. He calls Firestone. "Oh, sometimes the sensors just need to calibrate." Ah, yes. Calibration. The next day, after my husband drove to work accompanied by enough beeping and buzzing to qualify the truck as heavy machinery, his work mechanic checked it out. Turns out ALL OF THE TIRE SENSORS WERE SITTING IN THE CUP HOLDER. I'm no ASE-certified technician, but I'm fairly confident the cup holder is not one of the recommended mounting locations for a tire pressure sensor. But the fun did not stop there. Apparently, instead of properly balancing the tires, they just kept throwing weights at them and hoping that eventually the problem would balance itself out through sheer determination. The amount of weight they used was above TDOT standards. Nothing inspires confidence quite like learning that the official repair strategy was apparently, "Just keep adding more weights and see what happens." So after paying a TIRE SHOP to install and balance TIRES, he had to take the truck to Casey at Cumberland Customs to have the tire-related parts actually installed on the tires and the balancing corrected properly. Firestone somehow took one of the most basic services in the automotive industry and turned it into a full-day group project where nobody read the instructions, everyone guessed, and the cup holder became a parts department. If you need tires installed and balanced correctly, I'd recommend Casey at Cumberland Customs. If you need four expensive rubber circles loosely associated with your vehicle, an alarming collection of wheel weights, and the rest of the parts hidden inside the cab like Easter eggs, Firestone has you covered.

Scheduled an appointment with S Jefferson Ave yesterday for 9 am this morning to replace all four…read moretires. The appointment got pushed until Thursday. I decided to call the S Willow Firestone and I am grateful I did. I called the store at 9 am and was check in for a 9 am appointment at 9:10 am. The representative that assisted me, Micah Johnson, was extremely professional and made me feel welcomed as I waited. The services performed were GREAT and services were completed in an impressive time. I cannot say better things about the staff. I will be coming back and referring all my family and friends to this location. If I could give 10 stars, I would.

This was the best auto repair experience of my life. Anthony came to my home, spent sufficient time…read moregetting to know me and diagnosing two of my vehicles. He was courteous, comprehensive and excellent at his craft. His visit saved me hours of wasted time driving my vehicles back and forth to repair shops in town. He didn't over sell or over charge. He even suggested not to have some repairs done that I know other non-mobile shops would have. If you need automotive work in Putnam County, you definitely need to call Patriot Mobile Automotive out of Algood, TN.

Super nice guy and very helpful/convientant for us! Will walk you through any questions you might…read morehave