I chose Desert Gator Pools, after quotes from and communication with multiple companies, because Doug is a strong leader who runs an honest business. He and his experienced team are knowledgeable, punctual, tidy, patient, and efficient. Desert Gator got the ball rolling quickly for my remodel and their team completed the job within a couple weeks. Along the way, they saved me money by bringing my auto-refill and dedicated vacuum line back to life (as opposed to tearing up the yard like other companies wanted to do). Whenever I had any questions or concerns, Doug promptly responded. Don't get fooled by the big pool companies, be smart and call Doug today! read more

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Desert Gator did an awesome job on our pool and decking! Our scope of work included new pool interior, waterline tile, cool decking, deco drain and new pump and filter. Doug was our initial contact. We was always prompt, upfront but reasonable, flexible and quick to respond to questions ( even the weird ones). Oh, and he's hilarious! He was a joy to work with through all of this. The guys that worked would come in, work, clean up and be out! That's it. No messing around. Our project was completed on time and on budget and Doug made sure to come after and walk us through everything that was done to make sure it was all good. I honestly couldn't ask for a better outcome. We can't wait til swim season. In the meantime my husband and son bought wetsuits. read more

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In 2019 I contracted with this company for a remodel. I took 3 bids and ended up picking the most expensive after the initial consultation experience and reading reviews. The first problem was the newly installed light system that took 10 months to finally fix. Next issue was the tile grout falling out. Then, a "blemish" occurred months later when the resurfaced pool deck was compromised with a bubble that exposed the concrete. The contractor included a 2 year warranty on the deck. The contractor told me he would send his crew over to make the repair. Repeated attempts to get the contractor out for the repair were unsuccessful during the COVID year. While my heart goes out to the family for the loss of the owner, his wife taking over the business is less than desirable. I finally got a response from her and she promised to send a representative over to make the repairs. I was ghosted immediately afterwards. Now I'm left to pay out of pocket for the repair. Perhaps I can recoup my extra "out of pocket" costs through small claims court. You've been warned... read more

Desert Gator Pools & Custom Concrete - Poor workmanship (pool deck resurface) - Pool & Hot Tub Service Near Me

We found Desert Gator pools after our neighbor recommended them. I requested bids from Desert Gator and the other two top rated companies on Yelp as well as from another company a friend recommended. Desert Gator was in the middle in terms of price but could start the work within a week and have it done in two weeks. Other companies were running at least 5 weeks out just to start. One company was running 3+ weeks out just on estimates. Doug (the owner) was true to his word. The work actually started 2 days before he promised. Each crew was efficient and cleaned up after themselves. Doug called frequently to update us on each phase and to tell is what to or not to do. One morning I was concerned about something a crew was doing and I called Doug at 6:30 AM. He called me back 2 minutes later. Seriously 2 minutes--talk about responsiveness. One thing to keep in mind is that DesertGator does not rep name-brand Pebble Tec. They use an alternate product from National Pool Tile. That's the case with most pool companies though they may not be up front about it. After doing a lot of research, I felt comfortable going with Stone Scapes Mini Pebble because I trusted Doug's years of experience on the install. We're really happy with how the finish, tile, and cool deck turned out. It looks beautiful. The process was the absolute smoothest experience I have ever had with a contractor. We'll use Desert Gator again to redo our hardscape in a few years. read more

This company has exceeded my expectations in design and customer service. I wanted someone who would hear my vision and based off their experts create it and make it better. Eric has a real passion for design. He really wanted to make sure we were beyond satisfied through the whole process. In the end we got our vision into reality! It was seamless because he did it all, Design, Pool dig, concrete, design features including our rain curtain ramada that is edged to our pool, glass fire pit, all the grass, trees and lighting, and stucco our walls to create an out door space that was an extension to our home. The materials were A quality top of the line. read more

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Awesome company, people, and quality workmanship! I had a complete makeover of my back yard and front yard complete overhaul. I had travertine tile installed and the tile line around the pool replaced. I also had the sheer descent in the pool replaced as the original was leaking. The front yard was also made over. Luis the team lead works with you every step of the way and Shari will work with you for payment and final walk through etc. Both are very responsive and communicate with you directly. Thank you for our beautiful yard, pool and turf read more

I called to get a quote on acid wash and other services to our pool. Doug, the owner, came out and quoted. He was nice and sounded very knowledgeable. I hired him to do an acid wash. He sent another guy (also Doug, apparently both from MI) out to do the wash. While draining, the guy had a back-flush hose with tons of holes that leaked all over yard and plants. When he said he was almost done, I asked if he was going to remove more of the stains. He reluctantly went over some of the areas I pointed out and they looked better but not a great job. I went out front when he was loading equipment up and noticed his truck on my driveway. I asked if it leaked oil and he said no. After he left I looked at the driveway and there was indeed oil as well as acid stains! Their website says "family owned, family run" but not family doing the work. Doug, the owner, told me he has guys that do all the work and he just runs the company. I would not recommend this company. read more

Desert Gator Pools & Custom Concrete - Acid that leaked from back of workers truck. - Pool & Hot Tub Service Near Me

Doug and his team served our family in Gilbert for years, then we moved. We've referred them many times, they are the absolute best. Quotes from others are wonderful sometimes, but when you get prompt, personal, professional, top notch service, the value offered through Gator is unmatched. Thanks Doug and Sheri, Michael and Deborah read more

Love this company. The owner, Doug, is super friendly, knowledgeable and, most importantly, honest. Throughout the process we changed our minds several times and he was very flexible. I feel we got a great value for the money we paid. The crew was timely, quick, and did a great job. Doug cared more for ensuring our needs were met and that we were happy than making a quick buck. He doesn't up-sell or try to install things you don't need. I highly recommend this company. read more

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Just had Desert Gator redo our pool deck and we couldn't be happier. Doug's employees were hard workers that were busy the whole time. Everything went as planned and the deck turned out gorgeous. We strongly recommend Desert Gator. read more

I recently had all of the concrete in my backyard resurfaced and my pool chipped out and resurfaced by Doug and his team at Desert Gator. It's obvious the whole team knows what they are doing. Furthermore, Doug's communication was amazing. We spoke almost daily and I always knew what the next step would be. Just a great experience overall. Doug is a straight shooter and I would recommend Desert Gator to friends and family. read more

From top to bottom, this was the BEST experience we've ever had with any sort of contractor. The work and follow ups were amazing. The crew was on time and complete exactly as they said they would be. The pricing was beyond reasonable. We will be doing business with Desert Gator again and highly recommend them. read more

I called and left a message with the receptionist and also sent an email requesting an appointment for a new pool install and outdoor kitchen. I was told on the phone that they are 3 months out for construction. I was fine with this. She told me someone would call me within 1-2 days to set up an appointment. No call was ever received and my email was never returned. I would say if this company can't even get back to new potential customer that this is probably not a company you want to spend your hard earned money with. read more

Here's the deal folks: save yourself the time and effort to read through every pool company's reviews, I've done the hard work for you. We knew we needed to remodel our old, tired and ugly plaster pool so I started researching pool companies months ago. Already went through a brand new pool build in our Tempe house 15 years ago but that company was no longer around and since we just bought this house last year we knew we had to find someone else. I went through and read every review for every pool company in the Phoenix area that had at least 3 stars. Called 4-5 of them to come out and give us a bid. We all know the process and prices are usually extremely close so it really comes down on getting a good feel on if the company will show up on time, do a good job and stand behind their work. We had almost our mind made up with one of the top names here in Ahwatukee but we just did not get a good feel about them because they made it really difficult for us to pick a tile we actually liked. Right before we signed the deal with them I thought about calling Desert Gator since I hadn't talk to them. Doug showed up the following week, we went through what we wanted (mini-pebbles, new water feature, new pump, take out the spa and turn it into a baja shelf etc). What I liked right off the bat is that he's a no-BS kinda guy (like me), he gave it to me straight and answered all the questions I had. Came back with the bid when he said he would and it was very competitive considering he had stuff in there that the other hot shots didn't even mention in their quote. Now he's the most amazing thing I've experienced with any construction company: all others told me they would start in 4-6 weeks, Doug sat down with us went over the bid on a Saturday morning and said he can start the next business day (Tuesday) as Monday was a holiday. Now that alone is unheard of! We signed the deal and sure thing crew showed up bright and early on Tuesday and start to chip the pool. We still hadn't made up our mind on the tiles and wanted something different than the usual pool tiles offered, which we had found online, Doug called the supplier and got them for us in a week for only a couple hundred more than the "standard tiles". The tile guy Doug sent over was awesome; he did an amazing job and let us add some glass tiles for the steps at the very last minute and even went to pick them up for us (who does that nowadays??). The crew was done in less than 3 weeks for the complete pool remodel and it came out amazing. We all dread dealing with pool companies, but trust me on this one if you're looking for a pool guy, do yourself a favor and call Doug you will not be disappointed. read more

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These guys are fantastic! Got several estimates, all around the same dollar amount, but Doug was the only one who had a solution for our ugly 90s coping tile. We were on the schedule within days of signing the contract, and 10 days later, the pool is finished, filled, and ready to go. I could not have asked for better work. read more

Desert Gator Pools & Custom Concrete - Pool & Hot Tub Service Near Me

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Desert Gator Pools (Doug) was a pleasure to do business with! From the initial call for a quote to the finished product was less than a month (a week of rain got in the way). I interviewed 5 companies and this one checked all my boxes: quality of work, cost, reliable, trustworthy , friendly, experienced, and word of mouth from previous clients. Doug and his company turned my old battered pool into a sparkling oasis! Thank you! read more

My cool deck was looking pretty bad. Shopped around and decided to go with Desert Gator Pools. Not only am I pleased with the results, I'm ecstatic. The job was completed on time and at the quoted price. We are entering our second year since completion of the project and it still looks outstanding like the day it was completed. Professional job all the way. I highly recommend them if you have a pool project, or in particular, a deck redo. read more

Desert Gator Pools & Custom Concrete - Pool & Hot Tub Service Near Me

We purchased a house in Phoenix that had a pool that was very dated and needed to be redesigned and re plumbed. We wanted to reduce the depth in the deep end from 9' to 5' and to add a baja deck. We had on sight meetings with 3 pool companies prior to meeting with Doug (owner) of Gator. Where as the first 3 companies seemed to be attempting to maximize the complexity and cost of the project, Doug was very straight forward and suggested alternatives that would simplify the remodel and significantly reduce the cost. That, and unlike the other companies, he seemed truly interested in and open to what we wanted to accomplish. It was clear we were not dealing with a large more corporate entity. Once the project was underway he was on sight at least once a day and could always be reached by cell phone. His wife, who runs the office, was always a pleasure to work with. As we were trying to manage much of our remodeling from our home in Pasadena, the ease of working with them made things so much easier and less stressful. The work quality was excellent and his crew where a pleasure to have around when I would visit the site. Doug is a man of his word and overly accommodating. I cant say enough positive things about Doug, his crew, the quality of the work and the end result. Thanks Guys read more

My old pool needed an update and after doing a bunch of research I found one of the top builders in the state, Desert Gator. Erik Showed up at my house promptly as promised and was super friendly and professional. Erik had a ton of great ideas on how to stretch my budget while creating a custom travertine look. My old pool had a boring (and cracked) cool deck that had all the style and swag of expired tofu. I didn't want to have an updated remodeled pool, with boring cool decking- instead I choose travertine. Erik helped me finalize a design (travertine coping & patio; with an amazing subway tile pattern for the waterline tile) and work began quickly after. Erik and his crew showed up as promised and got to work. His crew are true craftsmen- who are diligent, hard working, and professional. They truly care about what they are doing and know that their work will be on display for many decades. Desert Gator is everything that the other companies are not. When Erik says something is going to happen- it does. When you think you are getting good work, you get superior work. Even little details like cutting custom travertine skimmer lids so that no plastic is showing- and your deck is ALL travertine- these are things that set Erik and Desert Gator apart. In closing- I cannot recommend Desert Gator highly enough. Outstanding work at fair prices. Their attention to detail is awesome and you won't be disappointed. Doesn't your pool and living space deserve the best? Surround yourself in beauty and have Desert Gator take your dreams and turn them into a reality. (Pro-tip- when you have people working on your place outdoors, set them up with an ice chest with Gatorade and water. It's a simple way of showing respect and thanking them for their hard work in this godforsaken heat.) read more

Doug came out to provide an estimate and between taking several calls during our SCHEDULED appointment, spiting in our yard during the appointment, asking how we purchased our home which is NONE of his business which demonstrates his unprofessionalism, and not having the stakes that he said he uses to tag the yard, it's like going to school without a pencil. Doug then recommended what we should do by saying buy a can of spray paint and he would make another trip out to provide the necessary tools to perform HIS job! I would not recommend him or this company on first encounter, due to the above mentioned criteria which demonstrates poor customer service, unpreparedness, knowing he was coming out because we discussed that we needed pavers or travertine done while scheduling. Still unprepared. We didn't wait for him to send an estimate since we have low expectations. No need to waste more of his time or ours. read more

I called several pool service companies before choosing Desert Gator Pool Service. When we bought our house I insisted to my husband that we could take care of the pool...all we needed was someone to come check the chemicals once a month. Oh sure. After about one week, mustard algae, a bad storm, and a cranky pool pump, we were looking for a pool guy. We called them on a Saturday and the owner of Desert Gator was kind enough to come to our home at 6:00am the following Monday to fit with our schedules. We had our service set up that week and have been very happy ever since. They definitely got our pool under control and taught us quite a bit along the way. We still have them coming once every week - it's so worth it. Our pool was in bad shape after a recent storm and they were incredibly responsive. I think they came two or three times that week without charging us more. $85 per month...but can be a bit more if you need parts and chemicals. read more

I called this company based off of the yelp reviews, when we wanted to have travertine installed in our backyard. The yelp reviews were absolutely correct. This company is great. Doug was such a pleasure to work with. The crew worked quickly and the finished result far exceeded our expectation. read more

Doug and his team of very hard worker did a Fantastic job on the resurfacing of our pool. We absolutely love it!! We highly recommend them for any pool service you may need!! read more

Desert Gator Pools & Custom Concrete - Pool & Hot Tub Service Near Me

The company they have associated with them CBF pool and property solutions are terrible. I had these scam artist come out for months just to hardly clean my damn pool. My water features which have the pool water flowing through it were never touched and have lots of algae. On top of that, the pool has had dirt and leaves all over the pool every single week. The pool looks dirty and the water feature are dirty. I checked the filters and they're very dirty as well. I use to help clean pools a while back and we did a lot better job than this. To top all of this bad service, I tried speaking with the owner of the company Chad and he was busy which I had understood. I had reached out July 2nd and never had gotten anything back from the company. I had left messages to him and the company phone. Never received a call back or anything. After a while I reached out and told him that no one had ever come out to my house for the normal pool cleaning and nobody ever reached out. He decided to go off the pictures that they send with your report which is a far back picture that doesn't show you the water features or the bottom of the pool and Chad said that he cancelled my service and to find another pool company. I am in sales and study business and that was the worst customer service from a company owner. At the end of the day, I'm only writing this review so no one else gets ripped off like I do. I'm not even mad at the company I'm just disappointed. read more

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Just had my pool remodeled. I got half a dozen quotes from other companies - they were all quite comparable (+/- 1%, with the exception of Shasta, which was a bit on the high end). After reading the reviews I decided this was the way to go. Total job took less than 2 weeks (and I got on the schedule asap). Good communication, easy to reach, pragmatic advice, and no salesman up selling antics/pressure. Able to accomodate requests for mosaics, upgraded tiles, etc. Only company to offer an alternative to my previously shoddy looking cap tile. Looks amazing. Pics to come. read more

Desert Gator Pools & Custom Concrete - Pool & Hot Tub Service Near Me

Doug and his team did an awesome job with our pool deck. From the estimating process to picking out our materials and install, I would definitely recommend these guys. Doug was able to fit me into his schedule immediately and finished in only 4 days. Super easy, great work. Thanks guys! read more

Doug and his team were outstanding! From beginning to end they were professional, honest, trustworthy and knowledgeable. Doug is extremely hands on, responsive and communicative. And his crew is the best. We absolutely love the results of our remodel and would recommend Desert Gator again and again. read more

Five stars for an honest estimate! Unfortunately we won't be able to use their services because per the estimate and our situation, it's really better to go with a different solution. I really appreciate the communication, the time spent evaluating our needs, and the honest advice on how to proceed. This company truly has the best interest of the customer in mind. read more

Desert Gator Pools did an amazing job! They were so pleasant to work with and did an incredible job on our pool. They were far more affordable than the other companies we received bids from, and Doug's customer service is outstanding. I highly recommend them for any project you need done! I could not be happier with the finished product. read more

If you are looking for an honest and excellent company for pool service, call Doug and Desert Gator. We were buying a home with a pool and our inspector felt we should have a pool guy come inspect the pool. Doug was super quick to respond and made the time to go look at the pool the next morning. He provided me with an estimate for work and was completely honest about the work that needed to be done. Once we bought the house we called Doug to re-finish the pool and fix the pump. I asked if we should just buy a new pump from him instead of fixing the one that was there. Doug said don't bother, he can fix this one and why spend an additional $1200 when this one will work fine. I couldn't believe how honest he was. Doug and the whole team did an amazing job. From start to finish, the entire process of resurfacing our pool went incredibly well. Everyone was professional and respectful and cleaned up the yard at the end of the day. We could not be happier with our new pool and cannot wait for it to warm up so we can actually go in. Besides being a great pool company, Doug himself is wonderful. He is super warm and friendly and our dog fell in love with him. I think she misses him coming by to give her love. Definitely give Desert Gator a call. You will be so glad you did! read more

We had a waterfall build a few years back by another contractor that was a total disaster. After many promises from other contractors who promised to show up and offer a proposal, we found Gator Pools on Yelp with a lot of great reviews. He is NOT a fly by night pool contractor salesman but rather an actual worker. He showed up on time for proposal, presented a clear proposal in a timely manner. Then he and a professional crew showed up and started the job on time as promised. He stated the job will take 2 weeks and even with a rain delay in the middle, the job was completed on time and exactly as promised. The best part was there was NO MESS and NO DRAMA. Doug and his crew are all highly recommended from this satisfied customer. read more

Would not recommend this company. Owner has no concept of customer service. After the installation the tile began to bleach. I was told they would come out and inspect. Never happened. After several follow up calls I gave up. Hired Az Stone. They found the poly-metric sand had fallen out from the initial installation and it was not sealed. they resanded and sealed with DRYTREAT. read more

After moving into a foreclosed home, we needed help getting the pool up and running. Doug came out to cleanup the pool, teach us to run the equipment, backwash the pool, balance the chemicals. He has since been back out to fix some broken equipment. In between visits I have called him multiple times with questions and he always is very patient, taking time to walk me through the steps needed to address the problem. I would recommend Desert Gator Pool Service to any one in need of help. They are honest, knowledgeable, quick to respond to phone calls and service requests and they are friendly as well. We feel very well taken care of with their services. read more

We had the interior of our pool resurfaced in August of last year, and Doug and his team did a great job. These guys have been in the business for a long time and they definitely know what they're doing. The estimate that they gave us was reasonable and competitive and they stuck to their timeline. The only issue we had throughout the process was that they had left a concrete ramp to get equipment in and out of the truck on my front yard, in the middle of the summer time and it burned my grass. I discussed it with Doug and he was able to get a landscaper to put down a nutrient chemical and it came back about two weeks later. As far as the pool and the cool deck are concerned, we are the envy of our friends. They did a great job and I would definitely recommend them for your next pool repair project. read more

Doug always has new information on pools and how to handle different issues that might come up with your pool. He has always done a good job and I would highly recommend using him for any repairs or monthly pool service! read more

My pool was full of chips and cracks but I was going to sell the house in three months so I wasn't looking to go all out. A contractor "friend" (not Doug) quoted me $6500, so I looked for other options. I called Doug at Desert Gator Pools based on a recommendation from the local NPS pool supply store. I wanted a 2nd opinion on doing a patch & paint job so I called Desert Gator. Doug answered the call himself & came out the next day. Other companies I called took several days to respond. Doug pointed out all the problems with the pool and recommended I do nothing. He said a patch & paint could cause more damage and that it made more sense to just offer the buyer an offset when I sold the house. He never pushed any services on me. He was willing to walk away without my business. I was worried the pool looked so bad we'd have trouble selling the house. I called Doug later and asked for a quote on resurfacing. He gave me a great quote that included adding a dedicated vacuum line, and fixing the electrical system. Doug's crew started on a Monday and we were swimming by the weekend. He updated me on the progress the whole way through and the pool came out great! Doug is a stand up guy. This was a stress-free experience. I highly recommend Doug & Desert Gator Pools. read more

We were thoroughly impressed and pleased with the work performed by Desert Gator. The same crew showed up day after day and were pleasant, friendly, and very hard workers. The yard is beautiful and we are eager to get started on the backyard next! Thank you Erik for the fantastic job. read more

Doug Burton provided an on site inspection and a fair estimate for pool deck resurfacing and adding a handrail. The crew of Sergio, Edgar & Jose arrived before 6 AM and finished just before Noon. The detail of preparation before the resurfacing work began was tedious, precise and performed with alacrity. The gentlemen were professional and considerate with their interactions with me. I was impressed with their impeccable work as the pool deck looks brand new. Within two hours of completing the work, owner Doug Burton stopped to inspect the work and to deliver the new powder coated handrail. A brief explanation was provided about the curing process for the new application. I am grateful that our pool maintenance technician Todd Phelan recommended Doug Burton's company. read more

I typically will only write reviews when a company or individual goes above and beyond. Doug and his team at Desert Gator really knocked it out of the ballpark for me. I recently had a pool straight from the 70's that had seen better days. My popups were no longer popping, my plaster looked like a Jackson Pollock painting, it was a mess. Doug came in met with my wife and I and went over our options. We shopped around and got some other quotes but ultimately went with Doug. He wasn't the cheapest quote out there but he also wasn't the most expensive. Doug came across honest, professional, knowledgeable, and personable. That goes a long way with me. His team knocked out our remodel in a couple weeks, even with a few hurdles along the way. The pool is beautiful now and improved the value of my home. I've referred Desert Gator to several people now and will use them again for my next project. read more

We are very satisfied with the pool remodel Desert Gator Pools did for us. Eric has great communication skills and Chuck was friendly and always on time with his crew. Our pool had the rolled bond beam which was cracked in several places. I reached out to several companies that never even returned my call, or refused the job as they said removing the rolled bond beam can be tricky and not worth their time. Desert Gator had no reserves or issues transforming my ugly pool into something that is really beautiful. And I was very pleased with the price. It did take longer than they anticipated, but the job was well done. I highly recommend Desert Gator for your pool remodel! read more