Bought an armchair and foot stool. Paid for their "famed" white glove delivery service. All…read moreassembly completed and packaging taken away is their promise. Ha. I wish. Four separate boxes left sitting on our floor when we arrived back. Need a drill and instructions to assemble. Neither of which were provided. Have to go and buy a drill now. Really disappointing. Buyer beware.

Just ordered a sofa from Room and Board. I believe it was Monica we worked with in Palm Springs,…read more CA. Excellent service and assistance. Very knowledgeable regarding the furniture and fabric selections. We've been happy with our previous Room and Board purchases.

I walked in on a Tuesday afternoon. Everyone was out at their desks working on their computers. One…read moreperson said hello. No one got out of their chair to see if I could use any help. Very disappointing. I had bought furniture from them before and had been very happy. no longer.

TL;DR - I'm a return customer. Bought some bookshelves and was satisfied with the product and…read moredelivery experience. Just bought a couch here. Downside is the pricing but it is reflected in the quality, uniqueness, and customer service. I'm a return customer. I was pretty satisfied with my first experience so I came back again when I needed to further furnish my home. A year ago I ended up buying a couple foshay bookshelves. It was a lengthy process consisting of multiple visits over the course of a month to make sure it was "the one" we wanted for our home. After dropping a pretty penny for them, the shelves arrived after a couple months as expected. Delivery was very professional. There were two movers who moved in the bookshelves and parked them exactly where I wanted. They also ensured the shelves were leveled because our floor was a little uneven. They made sure I was completely satisfied before they left. As they installed the bookshelves, they noticed a defect in one of the shelving units, and went out of their way to report it so a new component could be delivered to my home free of charge. I went back recently to get a sofa. Their website made it very easy for me to map it out in my own home. Their store had the item available for me to see it in person. An assistant was there to give me a variety of fabric colors to consider. Now I'm just waiting for delivery (will update when it comes). The only downside of Room and Board is the pricing. It's a little higher than what you'd expect but it is reflected in the quality and uniqueness of their products and the customer service. I went in with the intention to only buy once so the price was worth it.

We have bought both a complete bedroom set and a dining room table through Room & Board, and…read moreworking with Samara made all the difference. Her expert design eye saved us from making some very costly mistakes, ensuring every piece we chose actually fit and elevated our space. Beyond her stellar design guidance, her support after the point of sale is unmatched. When complicated ordering issues came up, she stepped right in and coordinated directly with customer service to get everything resolved seamlessly. Samara brings a calm, deeply professional energy that makes the entire process effortless and enjoyable. Whenever we walk into the store, she's the first person we look for. Thank you, Samara.

Both the swatch that I received from the designer Tiffany and from the factory are darker than the…read moreactual stools that I have received. I'm kind of disappointed. Now I have to worry about getting the fabric dirty soon.

This is such a great store! The furniture is fantastic and the service is excellent. Scott, the…read moresalesperson we were working with, was so patient and helpful and offered me many different ideas.

Visited Scandinavian Design 1/3/1959. Worked with Sales…read moreAssociate Jordan Montoya. He was pleasant and professional. We browsed with no pressure, which is how we prefer. Lots of options at different price points. He accommodated our request to try different dining chairs side by side (he carried the chair across the store). He confirmed in stock availability and gave us space and privacy to make our decision. We ordered six dining chairs because of his customer service. Stop in to Scandinavian Design and ask for Jordan, you won't be disappointed.

I can't believe the amazing customer service provided by the General Manager, Joe. I am opening a…read morenew office and a luxery lion and feel is so important. I had selected some art online and when it came in it was not what I expected. Joe was so understanding and helpful! He let me return the art that did not fit, allowed me to borrow many pieces to see what fits the space, had a driver deliver and pick up all pieces. I've never had someone truly care as much as Joe and relieve so much stress. The gallery/ store has SO much to choose from. I grabbed decor, pillows, and wall art. I will be a customer forever! You should be too!!! Thank you Joe! You made my space exactly my vision. Forever grateful for your quality customer service!

I wanted to check out some local furniture stores near my house to get some other decorations for…read morethe bedrooms and bathrooms. Nice stuff at OC Art and Home. I am always driving past these guys and never stopping by. I finally did on my day off and time from work. I purchase only a little bit of stuff, I am not in a major need of designing in my home. They have so much good furniture for and things for your home or apartment. This will be my go to spot.

Beautiful and high end quality design furniture. Very durable and sophisticated design furniture,…read moremade in Italy.

The furniture is beautiful but very expensive, and our $7k+ dining room table broke after 18…read moremonths. It actually only needed a small repair and they refused to replace the small plastic part that broke, even with me offering to complete the repair myself, because it was past the 12-month warranty. Instead they said we needed to spend more than $1k to replace a "frame" that the plastic part connects to. They didn't go to bat for us with the manufacturer to try to get a replacement part despite us having spent more than $12k with them over the past four years. I'm surprised to see another recent review saying that they apparently acted differently and were willing to "stand behind" a 3-year-old table that broke. Again, the furniture itself is very attractive. If durability and service aren't as important to you, and this is a comfortable amount of money for you to spend, then it's probably fine.

We've bought our last 2 sectional couches here and loved our experience both times!…read moreSo many big box stores charge you 2x the cost of the couch for wanting a fabric that's not white or light grey, which wasn't practical for our growing family. Both couches have survived an 80 lb dog and a baby/toddler. They were so wonderful at helping us customize the pieces and pick fabrics that can withstand living. They asked us great questions that helped us figure out what was most important to us.

I would give Roomors 10 stars if I could. I have used them from time to time throughout the years…read morebut now I'm doing a full remodel on a condo and Kristin has been amazing. She is so responsive to my emails for pricing and really takes the time to sit down with you to see what would work best in your space. Her husband Mark took the time to draw a layout of my great room and place cut out pieces in it to show what configurations would work best in a very challenging space. In regards to pricing, you are getting the highest quality furniture from high-end vendors at a fraction of the cost. Hence, for this thrifty gal, it's my dream. Getting the best of the best furniture for less. I seriously love this place. If they don't have what you are looking for, they can custom order pieces that are better quality than expensive well knowretailers! Make sure you make an appointment and you will not be disappointed!

We have owned a couch originally from Pottery Barn for about 11 years. About a year ago, we noticed…read morethat the framing started to crack on the bottom. The back cushions were also pretty worn and lost a lot of the cushion volume that they originally had. In midst of shopping for new couches, we decided to have this couch refurbished as we couldn't find anything comparable so I started with a brief search on Yelp and came across Quality Furniture Services. We can an incredible experience from start to finish with Quality Furniture Services. I sent in a request this past Saturday, Peter responded very quickly. We had a brief phone conversation and then arranged for me to drop off my couch on Monday. Monday morning came and I realized that the couch was too long for my truck so I notified Peter. He was able to arrange for a pick up on Monday. By Tuesday, I received a call from Peter letting me know the couch was ready and that they could deliver it today. I met the delivery team at my home and it was seamless delivery. The couch looks and feels amazing. I'd highly recommend Peter and team for any furniture service needs!

Peter did a great job repairing our swivel chairs!…read more too much weight on the frame caused internal damage and Peter rebuilt the supports on time and under budget!

Paul Vidales was excellent EA sales coordinator. He did a large sectional sofa and chair,…read moreintegrated all the fabrics and pillows by viewing our home before hand and during delivery. He is an expert interior designer with a world of knowledge and a great "eye". Couldn't be happier!

Nikea was an amazing salesperson who took the time to understand our family needs in replacing a…read morecouch, she was never pushy and her design expertise was amazing! We look forward to doing business with her in the future!!