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    Di Moda

    5.0 (2 reviews)

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    The RealReal - Palo Alto

    The RealReal - Palo Alto

    2.7
    (130 reviews)
    0.3 mi

    Everyone in the new store is so friendly! Their selection was great and I found the experience…read morerelaxing and fun. When I entered the store, the staff was welcoming and I was helped by Erica and she walked me through the different handbags I was interested in. She was professional and friendly and very knowledgeable about the product. After debating on two different bags I chose one that was listed from their website and Erica had it transferred to the store for me. She made the whole process easy and fun and after chatting for a bit, she told me that the bag would be in later that week. When I returned to pick up the bag, Erica remembered me by name and seemed genuinely happy to see me again. Overall , the store has a very classy but fun vibe and the staff couldn't have been nicer.

    This review is specifically for Salvador and the three staff members working on May 8th…read more When I walked into the store, I was not acknowledged, despite the store being nearly empty. I then sat for several minutes waiting for assistance with a return, only to be spoken to in a dismissive manner once someone finally approached me. There were only two customers in the store at the time, so the lack of service was especially disappointing. Afterward, I followed up with my SA, who has always provided excellent service, and my concerns were escalated to management. Unfortunately, instead of taking accountability for how I was treated, Salvador responded with an email attempting to justify the behavior by implying the team was busy assisting others. That explanation simply did not reflect the reality of the situation. I responded respectfully, emphasizing that accountability matters and expressing hope that this could serve as a learning opportunity for the staff. I also clarified that my experience should not be attributed to high traffic when the store was clearly not busy. I never received a response. At this point, I question how thoroughly my complaint was actually reviewed. It feels easier for staff to claim they were occupied than to acknowledge poor customer service and address it honestly.

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    It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.

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    It's outrageous that the bad shoes are so bad. It's terrifying that employees of a listed company would steal and wear guests' shoes.
    Cuyana

    Cuyana

    4.6
    (34 reviews)
    0.4 mi

    Amazing customer service! They actually took my Small Zipper Tote back! I explained that the gold…read morehardware was making the bag too heavy, and I couldn't carry it before or after I filled it up without excruciating shoulder pain. Even though their policy says bags can be returned within thirty days, they made an exception for me! I'm so happy! They gave me my three hundred bucks back, and there was no pressure to buy anything else instead. I bought the sportier version in mocha without the gold hardware. I like it so much more than the bougie bag! I'm not a fan of gold on my bags. I like the sporty and casual look so much more than the bougie look! So minimalist, so light!!

    Oof, awkward. Recent customer service here needs self reflection. I've been a Cuyana fan since its…read moreearly online days when they were only in San Francisco, and both my husband and I have made substantial purchases both online and in store over the years. While I still like Cuyana products, the service in this location is disappointing. You're better off staying online if you can. The last time we were at the Stanford shopping center, we happened to see a sign outside Cuyana that said treats/drinks with Anton (Patisserie). So I excitedly thought why not drop in? We see a table at the back with several treats, and debate which ones to try. Just as I'm debating a second macaron to grab for my husband, the associate approaches us for the first time during our visit. She apparently was watching us from behind, visibly upset and worked up about how it's only ONE per person. Ok, chill, no need to speak like we're thieves or a nuisance -- especially because this is the first time you've bothered to interact with us at all during the visit without any acknowledgement or greeting upon us entering? Read the room. You obviously don't care about service but are worried about one too many treats for a couple of people just happy to be there and look around. Talk about being unwelcoming. What's the point of advertising treats when your customers don't even feel welcomed to enjoy them? And no we're not there "just for free stuff."

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    The purses available in store!
    The purses available in store!
    Beautiful displays

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    Beautiful displays

    Di Moda - womenscloth - Updated August 2026

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