Update, even my Allstate insurance agent said this is a qustionable shop and they would stay away. Also read the other reviews this is not the first time they have been disrespectful to customers. Just say no. I've never experienced such bad customer service. They told me they did not need my car they have more than enough work and are booked 4 weeks out. My response "wow you are arrogant" the owners response "f@$ you. Pass this place is turning and burning cars focused on money. read more

I would never work with Diamond Auto Body again. In short it took them 3 months to make the repairs to my vehicle and numerous times I was told the vehicle was done however it wasn't. You wouldn't believe it but the first time they said the suspension work was done I went by to look it over and only one side of the vehicle had been repaired. The other side still had a bent leaf spring shackle and bent shock bracket and so visually noticeable even someone like myself could see it. This was just one of several unbelievable things that took place. As the process unfolded and I began to tell friends and family just how bad it was working with Diamond Auto Body a friend of mine told me he had his SUV there and had a terrible experience as well. I asked him why didn't you put it on Yelp so others could be warned, mainly me, from falling into the same ordeal. He explained he had written a review but the manager or owner of Diamond Auto Body had reached out to them and offered some concessions in order to remove it. It really sucked hearing that because I based my decision on going to Diamond pretty much off of their location and their Yelp reviews. The list goes on and on about how poor the quality of work was and the customer relations. Much longer than I have time to go through so please be warned. Added after owners response on 8/31/2018. Clearly the owner doesn't have his finger on the pulse of the business or they would have known the following occurred throughout the repair process: 1.) Incorrect leaf spring installed by them. The leaf spring was missing a shackle. Had to return in order for correct one to be installed. Stock leaf springs. Bent shock bracket. Stock shocks. 2.) Incorrect tire installed by them. Had to return to have the correct ply tire installed once local tire shop informed me what they had installed didn't match the other tires and was a danger when towing. 3.) On final attempt to pick-up the vehicle the windshield had a crack nearly 3/4's of the way across it. The rep told me that was there when it was brought in, we compared photos and was admitted he was incorrect and they replaced it. Stock windshield. 4.) On final pick-up the weather stripping around doors was seated all of the way. You could tell it was a rush job to install it. They corrected it. Stock weather stripping. 5.) Please see photo of tailgate. This issue still remains and haven't had a chance to return yet again for them to repair it correctly. Stock tailgate. The owner is referring to the only after market part I have on the truck which is a leveling kit from Les Schwab. A real tough after-market part to find, right? Replacement blocks under the one side incorrect leaf spring and the other damaged leaf spring took them 4 weeks to locate. Sounds like every customer is real important doesn't it? If you have the time to walk a company through doing your repairs correctly and return multiple times, Diamond is your place. But if you need professional repair from start to finish save yourself a lot of headache and go elsewhere. read more

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Went to diamond auto body to get a repair on a dent on my door I was greeted by Nielson and Stephanie they were very professional outstanding and I love working with them they came back with the really good "way cheaper than everybody else I would recommend these people hands-down read more

My husband's truck got hit shortly after he purchased it. They did a great job on getting his truck in the shop quickly and getting the repairs done. Everyone was extremely nice and helpful, great customer service. Truck looks like new! Definitely recommend! read more

Unfortunately my truck was hit and run at a local ski resort while parked. Where else would we turn for a timely, professional repair besides Diamond Auto Body. We have continually taken our vehicles to this shop over the years and have always had a top of the line experience. Everyone is super friendly and continually call to Inform you of any updates. We have had ourselves and have heard of poor experiences at other shops in Reno and will absolutely recommend and continue to visit Diamond when needed. Thanks guys! read more

Well no one wants to take their car/truck to a body shop. But if for some reason you are in need of the experience of a body shop I recommend Diamond! They have worked on two of our cars in the last 5 years. Great service and feel that they treat the customer right. Down to earth easy to talk with. Of course the work is warrantied for the time of ownership. Give them a look and live in the area. read more

DIAMOND AUTO BODY IS THE BEST! I was so stressed after my car accident but Stephanie and Paul were amazing and very helpful during this stressful time. I received my car back on time and it looks amazing! read more

This body shop will definitely be my go to shop here on out. They all were very friendly and welcoming since the first call to picking up my finished car! They took the time to explained everything to me, kept in touch as needed while they had my car and even surprised me with my car being done sooner than i had expected. So happy with their work, my car looks brand new again! Thanks Diamond read more

I have had less-than-great experiences with body shops in the past, but this was by far the best. Everyone I spoke too was extremely transparent and it didn't feel like pulling teeth to get updates on my vehicle! I will recommend this place to everyone and will be here anytime I need body work in the future. Thanks all! read more

Our first experience with this body shop and we were impressed. Quality of the work they did was great, communication and timeliness was superb. We worked with Travis and he was friendly, helpful and fun. The office staff were also friendly and efficient. We highly recommend this shop. read more

I would like to say they were great at Diamond Auto Body. I'm 100% satisfied with the service and the work they did. I highly recommend them. Travis was the person I was dealing with the most and he was on top of everything and was in contact with me often with updates. Thank you all for your great work! read more

If you need any work done I would recommend Diamond Auto Body. Not only did they do amazing work but the whole crew is so friendly and welcoming. I had a really bad situation and they helped me every step of the way. Paul is a super hero! He truly is on your side. The crew keeps you updated on your car, it's finished in a timely manner! Thanks again Paul and everyone at Diamond Auto Body on South Meadows! read more

Diamond Auto Body - Body Shops Near Me - Reno, Nevada

We brought our son's GTI in for repair in December after an accident, in coordination with Progressive. It was a fairly complicated process with other shops getting involved, but Travis and the rest of the staff at Diamond kept us up to date on the progress the entire time. The car looks brand new and we couldn't be happier! Our daughter's car needed some body work so naturally we took it to Diamond. They repaired it beyond expectation and got it back to us ahead of schedule. Most importantly to me however, was the excellent communication and updates. I truly hope we will not need any more auto repairs for a long time (haha) but if we do, we'll go to Diamond. read more

Diamond Auto Body provides a first class experience all the way. They helped me navigate a complex insurance situation so everything worked out in the end and by the day I needed my car back. Their service, honesty, and skill are amazing. This is a shop you can trust. Stephanie, particularly, went out of her way for me. read more

I highly recommend Diamond Auto Body for anyone who needs auto body work done on their car. My car was in their shop for five days, just like they told me it would be. There were no surprises, and they did a really good job repairing and replacing my front bumper. read more

These guys are top notch! I've been using the team over here for years. The quality of work is second to none and I cant believe I haven't written a review sooner. Experience has been legendary and hassle free. Thanks for the great work! Hope to not see you soon again though read more

I have been here on a few occasions and both times received excellent service. Not only is the customer service amazing but the quality of work is top notch. I always try to support small businesses so it's nice finding an auto body shop that you can trust and support local at the same time. read more

I was pleasantly surprised. My car came back looking AMAZING! The estimator was on my side helping me get everything that was damaged covered. They also volunteered to put a new battery in my dying key fob for free. Also, their office is very nice and friendly! read more

I had a clear bra and bumper protection put on my new mercedes. They did a great job. It looks amazing and i can rest my mind my car is protected from all the debris interstate 80 has Thanks so much read more

Everyone I worked with at Diamond Auto Body was professional, helpful, and efficient. They kept me updated and aware of all phases of my insurance and repair work. I had a great experience with them and will be suggesting them to all Subaru owners I know in the Reno area. read more

I have had 2 cars repaired here and they are so amazing. I will be bringing all my business to them from now on. From the first phone call through the beautiful body work, the process is as smooth and easy. read more

It was going to be one of those repairs that insurance wouldn't pay. I was dreading it. From the moment I met the service manager to the moment I drove off the lot it was nothing but professional. A very reasonable and straight forward estimate, offers to accomodate my schedule, and a pick up price right as estimated, and even a clean interior along with Covid compliance--it could not have been better. Thanks Paul!!! read more

I have taken my car into Diamond Auto Body for paint and also accident repairs. Both times the customer service has been outstanding, all of the staff was very professional, friendly and helpful. The work was done in a timely manner both times and they kept me updated through the whole process. Upon pick up i was offered refreshments from Nielsen and he also went over all the repairs with me. I highly recommend Diamond Auto Body for your repairs!! read more

As fae as Auto Body shops this is the best I have used and I have family that owns one. Bumper replacement, in and out in one day. They were flexible with parts and other services. I was very pleased with the pricing. The folks I interacted with were polite and professional. (Especially Mike) If you are a CSAA member or not this is the place to go in South Reno. read more

I hate crooks. 3 separate instances I have dealt with these people. I have gone to them for insurance estimates. I always try to deal local but these people have completely lost my respect and honesty within insurance claims. I have USAA insurance which is outstanding. With the repairs that are needed for my vehicle I figure it would be wise of me to get some estimates. These are the ONLY folks that would not give me an estimate unless I told them that I would be bringing the vehicle to them. ARE YOU SERIOUS?!? They wanted to look at my previous estimates before telling me theirs. This has CROOK written all over it. Go ahead try them.....you will get the same feeling I did dealing with Diamond Auto Body. All other places I have gone to were more than willing to try to earn my business. Are your prices jacked up prices really that high?? No wonder insurance prices are unreasonable. BTW I was not at fault for any of the repairs needed. read more

I was a little skeptical at first because I only trust the Ford dealership with my Ford, but after being in a small "fender bender" and discovering that the repair shop closed, I chose this place instead. I was pretty happy I did. Although it's on the south end of town it's just right off of 395. They had my car for about 3 days to repair my bumper. They also fixed my gas cap which was completely not related to the accident (for a price of course) What I loved was that they detailed my baby after they were done. She looked so pretty! Almost new! Customer service was neither dissatisfying or out of this world. It seemed as though they were overwhelmed or something. So, I would say that I really hope that I don't have to come back, but if I needed to, I would. I would also recommend them to anyone in need of auto repair. read more

Took our moms car to be repaired and they were very friendly,courteous and attentive. The results were beyond expectation. read more

I own a 2003 MBZ 500SL. It is a rather odd color, and it changes depending on the light source and time of day. Someone bashed the outside rear view mirror on the passenger side of the car. It has an embedded turn signal lamp that also frequently failed to operate properly. This mirror has a decorative housing that is painted the same color as the body of the car. The staff at Diamond Auto gave a very reasonable estimate and repaired this side as promised and on time...and, their paint job exactly matched the driver's side mirror which was now 18 years old! They did a fantastic job - the staff was very customer-oriented and completed the job when promised and at the budget they quoted. I would recommend this business to anyone - if you need body and fender work, give them a shot at your business...you won't be disappointed. read more

It is a great thing to have Diamond Auto Body in Reno! Brent and his staff have always done an excellent job on repairs... over the years they have repaired my truck, renewed my sedan after hitting a deer, and recently my SUV after a driver slid into me. They have a friendly environment and made it so easy. They took care of all the details and also provided excellent communication by checking in every couple days. They work well with insurance companies. The end product has always exceeded expectations and is perfect. It is nice to have this level of shop that Is consistent every time and can be relied on! read more

I have been a project and QC manager for over 40 years. So my expectations of Service excellence might be a bit higher than others. Diamond exceeded all commitments and expectations. I took my Volvo to them after numerous return trips back to a less expensive competitor. They repaired what the other shop could not, in the time frame quoted. They also kept me informed at least twice a week of the progress. Some might say they are a tad more expensive. All I can say is "you will always get what you pay for". If you want it done correctly the first time, choose Diamond Auto Body. Your welcome! read more

The service at Diamond Autobody is excellent. They moved up the repair of my car to fit my schedule. The work done on my car was excellent as well. I would recommend Diamond Autobody to all my friends. Al "Metalman" Britton is a fantastic employee. Thank you Diamond Autobody. read more

Had a little fender bender. Called Diamond before I realized they were an Allstate approved shop. That was just a bonus on top of the friendly, helpful, timely customer service. I was able to use one of the free loaner cars that was clean and new. The work was stellar also. I hope I never need auto body work again but if I do I'm calling Diamond no hesitation. If you are deciding on a shop, what are you waiting for, call them now! read more

Had to have major body work done to our new truck. Stressed because we were suppose to leave on a 2 month camping trip. The communication was outstanding. We either talked to someone or received email updates every couple days. Got our truck back after 3 weeks, much earlier than we anticipated. The quality of the body work was superior. Looks like a new truck again, and we can take our trip. Thanks to everyone at Diamond Auto Body, especially Nielsen, Stephanie, and Paul. I would highly recommend taking your vehicle to Diamond if you need body work. read more

Small business owners doing it right !!!! Brent and Amy are very proactive in their business, working hard everyday to take care of the customers. If you need to have any kind of Bodyshop work done to your car this is a good choice. Stephanie and Nielsen work the front counter and will help you get through the paperwork. read more

I am writing this "review" as a mother. My almost 25 year old daughter was a victim to a hit and run. On December 13th (yes Friday the 13th). Just before Christmas hectic time of the year. The insurance company had her car towed to there choice auto body shop. We were unaware that we could choose our choice of body shop. I called Toyota dealership here in town and asked who they worked with for auto body damage. They with no hesitation recommended Diamond Auto Body. (me being mom) called and spoke to Mike he first asked how my daughter was feeling out of concern. This made me beyond comfortable with the conversation I was about to have Mike. At that point I knew my daughter was in good hands. He offered to pick up the car from there choice (insurance company) Shop take the car to Diamond Auto Body and evaluate the situation. He responded in a very quick manner. I also spoke with Nielson who was also very helpful in any questions we had to ask if he himself was not aware of the answer he found it through Stephanie. This is where the situation went from INTENSE to calming Stephanie went above and beyond for us. ( I keep referring to us as my daughter and myself). We had a further concern with a point in the car that was not visual to the body of the car. Mike went through that car with a fine tooth comb. He told me himself if I wouldn't place my child in that car I will not put yours. These 3 people that took us through a unknown experience to a final result. That is not something that happen often enough. With empathy and genuine personal communication. We all take time to "complain" I am the kind of person who ALWAYS recognizing our Blessings. Thank you will never express my true gratitude to the people of Diamond Auto Body. I can't put my thumb that high in the air. Sincerely, Traci & Gabriella F. Walker ColdSprings Nv read more

My husband took my van in the other day to get the bumper fixed. They didn't need much and fixed it very quickly free of charge! They were friendly when I called and provided us great service! Thank you! read more

I took my car in to get fixed after somebody hit my passenger door. They fixed it & it looked good, but I accidentally left my Garmin (gps) in the car & somebody at the shop took it, not sure why. Also I noticed after I picked it up the panel on the inside came slightly off & they didn't fix it. I won't be referring anyone here. read more

I was in a terrifying hit and run accident on the freeway, but the staff at Diamond Auto Body made the aftermath the most pleasant experience possible. The shop itself is very inviting and not your typical male dominated environment - the bathrooms were nice, there were coloring books for kids, and free refreshments for customers. The staff, particularly Stephanie Foster, were so kind, and took a lot of extra care to make sure both me and my family were updated on the car's progress, and the car was even finished a week earlier than expected. I would definitely come here for any auto body needs in the future!! read more

Was highly recommended by Dolan Lexus of Reno to fix my RC 350 all-wheel-drive At Diamond auto body. Did not live in Reno from California and got hit by a deer . Worked with Travis kept me up to date Car was finished before schedule . Use all Lexus parts OEM wonderful service car look better than before did not cut corners on my Lexus at all everything done to factory . Thank you read more

I was fairly certain no one would be able to get my car back to a factory finish, but I was definitely mistaken. I had some very out of the norm damage done to my car, so didn't expect quite the results that I got. Diamond was able to fix my car up absolutely perfectly! They were even able to blend the pearl-white paint so well that I wouldn't be able to tell the difference. The portion of the car that was repainted is actually better than the rest of the vehicle because I wasn't left with any swirl marks or paint defects. I had one very small problem with the paint which was taken care of in a matter of 3 minutes in the parking lot! I would highly recommend these guys to anyone needing auto body work in the Reno area. If I ever have any need any more auto body repair I will be returning to them. Update: a couple weeks later I had an issue that turned out had nothing to with the work they had done. Despite that, they made it a priority to fix the issue for me! Seriously can't recommend these guys enough. read more