Terrible service!!! I called the owner Joe and asked what their regular cleaning service entails…read moreand he said "check the website" in a very cold manner, doesn't even want to answer the simple question. I asked him about their availability the next day and told him can I confirm via text by tonight? He said yes By 7 pm I texted him saying I wanted to book the cleaning for the afternoon spot and this was his reply (see image). By then I've had it with him, eventually I found a better cleaning team and far superior quality and customer service than this place (doesn't even compare) But wanted to review their terrible and rude service because no one should be treated like that. I just don't understand why he's being dismissive and so rude as if I'm begging him to clean my house. Wow

So, as much as I liked the cleaning while it was happening, the story here seems to be don't leave…read morethis company alone. There was a massive coffee stain on something that wasn't there before and they left the built in radios blaring when they left. The rest of the cleaning seems to be okay, but these leftover details are not.

Just a few minutes ago, I had the worst, and I mean the worst cleaning experience with Oui Clean…read more we have a 5 bedroom 5.5 bath house that needed to be cleaned and they quoted us $491 (yes, you read that right) for the cleaning including a $100.00 deposit. Despite the high cost, we paid it as we read great reviews. Before they arrived, we commmunicated the following with them in advance: 1. Due to allergies, we will provide all cleaning supplies so they do not have to bring supplies or equipment with them (a cost savings to them) 2. We will provide shoe covers and cleaning instructions in Spanish and English to be helpful as language may be a barrier to communication 3. We ask all cleaners to wash their hands upon arrival When they arrived, there were three women and they brought cleaning supplies, toilet brushes and cleaning equipment with them. They attempted to enter the house multiple times with these items even though I asked them not to several times. Finally, they left the items outside of our front door, entered, put the shoe covers on and very reluctantly washed their hands. Upon entry, I pulled out the cleaning supplies and asked them if there were any additional items they would like me to order. We communicated what was needed and I put in an order to Target for additional items. One of the ladies' car was blocking our garage and driveway, so I asked her to move the car and she left to do so. I gave the remaining ladies a print out of the cleaning instructions in Spanish (the top of the document was clearly labeled 'Instrucciones de Limpiando') to help with any language barrier as each of the cleaners appeared to speak speak limited English. They reviewed the document and seemed appreciative. I then walked them around the house to show them what needed to be cleaned. By then, it had been 5-10 minute and the 3rd cleaning person had not returned. My husband then texts me saying the cleaner moved her car to the top of the driveway and is blocking the driveway and our trash cans (today is trash pick up day). She'd been sitting in the car, talking on the phone for the past 5 minutes or so. He asked her to please move her car multiple times and she ignored him and waved her off. Finally he told her to move the car right away and she moved it but it was still blocking the trash cans. What the hell? Meanwhile, back at the ranch, one of the women's phone rang (it was presumably the woman in the car blocking our trash cans). After she got off the phone, she tells me something like 'we are going to get the cleaning items and bring them to the car', I said ok. Next thing I knew, they left the house got in the car and drove off. We then get a text saying they left because we gave them a 'contract - like document' and they didn't like how we spoke to them. This is seriously fucked up and unbelievable. You are a cleaning company, and you have an attitude about cleaning your hands when you enter? You are angry because we told you that we'd like you to use our supplies (SAVING YOU MONEY)?? You are angry that we were aware English may or may not be your first language and we gave you instructions in Spanish (just in case) so we can mitigate communication issues? And then you lied and said we gave you a contract to sign instead? You showed up to a client's home as a professional business and blocked their driveway, and when asked to move you got upset and drove off of the job without notice? Pleas stay the hell away from this unscrupulous company. And Oui Cleaning, I fully expect you to give me my deposit back IN FULL. UPDATE - 5/18/23 Additional feedback as the owner responded but does not allow comments on her feedback. Camille, you addressed none of the issues that I noted and the cleaning instructions were basic asks that mirror the services listed on your site (mop, clean, dust wipe down). It was offered as a courtesy to your staff because English was clearly not their first language. You were communicated with well in advance as to our expectations. Upon further review of your company, it appears you have several 1 one star reviews, so I will take ownership on not doing my full research to note several of your past customers have issues with the grossly unprofessional manner in which you and your staff conduct business. I am flummoxed that you are still referring to the cleaning instructions as a contract but your company is dishonest so this shouldn't be a surprise. Thanks for processing my refund today. I wish you the worst.

NEVER use this service…read more - The owner is a liar. - Their website says the the cleaners speak English, they do not. - They said they'd use all natural cleaning products since we have a newborn. They did not. - They arrived with no masks and had none in their car. - They broke one of our bathroom mirrors - They did a poor job cleaning our floors. Dust bunnies and dirt everywhere. - They didn't clean the Windows like we asked. Last but not least, they charged our CC without our authorization for $140. I'm now disputing it with AMEX. Edit: Wow Stephanie. I don't know where to start with your reply. As a small business owner myself, I take offense to your allegations of "taking advantage". As a small business owner, perhaps you should manage your business instead of pawning it off to others (like i'm sure you do with all your businesses). Be an honest person that owns up to your employee's mistakes and I wouldn't have to resort to calling AMEX and blasting you on Yelp. Everything you said is a lie. 1) They were here for 1.5 hrs, not 3 2) We didn't do a walkthrough. My wife was in the shower and I was on a call when they left 3) We texted Sheena the day of service to report the issues, not days later 4) We provided photos documenting the shotty work and chipped mirror the day of service 5) You recognized that your staff didn't do a good job via text (I have it) 6) Your staff being able to say "vacuum" doesn't mean they speak english 7) Last but not least, you didn't even recognize the fact that we have a newborn and specifically asked for natural cleaners and face masks. I wish you and your future (unfortunate) customers well.

I scheduled Green Maids for my Move-Out clean. The office staff was able to squeeze my clean in…read morelast minute. Additionally, the cleaners were prompt, and did fantastic work in a great time frame. This was the best pricing for a move-out clean that I was able to find in the area, I highly recommend for their price and service!

I am going into my fourth month with Green Maid Cleaning Service and they have been always been on…read moretime, if not early. They come as a team of 2 to 3 people and are done in an hour and half. Their staff is kind and very thorough. During the most recent snow storm the were unable to come at the booked scheduling time and texted me and were able to reschedule the following day. So far I have had a great experience with them.

I've using MK Cleaning Service for my apartment in the 20010 area, and they are phenomenal. They…read moredon't just do a surface level wipe down, they get into the details like dusting the baseboards, windowsills, and even the ceiling fans. My kitchen looks brand new they completely scoured the sink, scrubbed the stove, and wiped down the inside of the microwave. They even change my linens and polish my wood furniture. If you want a cleaning crew that actually takes pride in their attention to detail, hire them immediately.

Meh - They did an ok job - but for an initial price of $260…read moreI would expect for my kitchen counters to be wiped down. They also left the kitchen sink strainer on the counter full of food waste. I will try another company next time. This was not a thorough job as they claim in their advertising.

Great first experience, awful second experience, and terrible customer service…read more I booked this company again because my first cleaning was excellent. Unfortunately, my second experience was the complete opposite. The appointment started with confusion regarding the arrival and the scope of the cleaning. Shortly after starting, the cleaner informed me that her vacuum was not working and asked to use my personal vacuum cleaner instead. Despite spending nearly two hours in the apartment, the quality of the cleaning was extremely disappointing. Windows were not cleaned, mirrors were left streaky, dust and debris remained, visible spots were still present on the floors, and none of the trash bins--including the bathroom trash bin--were emptied. Overall, it appeared that only the most visible surfaces had been wiped down. To make matters worse, I was later contacted about an additional pet fee because the cleaner reported that I have a dog. No dog was present during the cleaning. My dog has been staying elsewhere, so the only indication that I own a dog would have been a dog crate and water bowl in the apartment. When I contacted customer service, I did not feel my concerns were taken seriously. Rather than trying to understand the quality concerns, the response focused on explaining why the experience occurred and what I should have done differently. My first experience was genuinely excellent, which makes this even more disappointing. Based on the quality of the cleaning and, most importantly, the way the concerns were handled by the company afterward, I will not be using this company again.

Hired them to clean a basement apartment in DC for a rental turnover that needed to happen quickly…read more They were responsive, reliable, and professional. Good attention to detail. They're on the expensive side of the options, but I got what I paid for.

So, was happy with them for some things and not so happy with others…read more The good: They did clean a lot of things I didn't anticipate; and did a fantastic job on the owner's suite bathroom tub, caulk seal, and grout. The meh: Their dusting was just ok - a lot left in the blinds. The ugly: They turned my side table around to clean behind it, and things weren't returned to the state they were in. The drawers were facing the bed so they wouldn't open, the power cord management box was behind the side table vice beside it, lamps were unplugged. Also, we have those "Indows" plexiglass window inserts for sound isolation. They pulled one of them out (to clean the window i guess) and managed to scratch the plexiglass in the process - about a 4-5" gash, and did not put the indow back in. I mean, I thought they didn't do windows anyway? Why wouldn't they ask how it worked or if they should clean the window? I think if I were to have them back I'd have to supervise, or set expectations for them not to touch windows and to return things the way they were.

The younge ladies did a wonderful job at my house. Things were cleaned that I didn't think they…read morewere going to clean. House smelled so good and I didn't want to cook or use the kitchen at all because it looked so good. Pricing is fair and the work is phenomenal. Will definately use again and I'm a picky cleaner, lol.

Hired them for a move out cleaning. They got it looking like a nice hotel. Kitchen and bathroom…read more are sparkling and zero dust/cobwebs on the floors/baseboards. I didn't have all my stuff removed so that made the move out cleaning a little more difficult. But they were able to get many hard-to-reach places. I appreciate them accommodating me. Highly recommended and worth it.

Was able to schedule within a day. Great job on upholstery of my sectional. Will hire again!read more

Another great review for Jose and crew! Utilized them again for a move out cleaning including some…read morerough looking hardwood floors after removing carpet. They did an amazing job and the place was move in ready! Fast and reliable service. Thanks again!

Great experience using Jose and his team to clean my condo and will certainly be using them on a…read moreregular basis. He was responsive, friendly and left the place spotless! Highly recommend!! Thank you Jose!