I use Diamond quite a bit for portable toilet rental and they have always treated me really well. Multiple times for home improvement projects at my home as well as for my house painting business especially during this past year of pandemic uncertainty. The homeowners I work for really appreciate the option not to have us in their home to use the restroom, and no problems at all with delivery, servicing or pick up. Pricing is consistent and I use the auto pay option that really simplifies billing. They are a local company, not a national chain, which I really like. Yes, they have had their issues in the past and like all of us, have had to figure out how to operate in these Covid times, but they continue to provide me with excellent service. read more

I've been using Diamond for some time now for our construction company. Veronica and the Miramar team have been amazing and patient with us since day one. We use their porter potty and dumpster services and everything is delivered to us fast and on time. I am looking forward to working with Diamond and Veronica for many more years. read more

Great people and great company. often answer phone within 2 minutes. As owner of Del mar landscapes they are the only environmental services. Doug read more

Diamond Environmental Services - Party Equipment Rentals Near Me - San Marcos, California

We rented a luxury portable restroom for a backyard party at our house. Diamond Services had great delivery/pick up to Point Loma. Competitive pricing. A clean facility. And Kristy was super helpful processing our order! read more

Thanks again to Diamond Environmental, I have had such great service with you guys and thanks to Cat Martinez in the SD branch for the great and wonderful customer service. read more

They placed a porta potty on our HOA property by mistake, a wrong address. Anybody can make a mistake. It is their handling of the corrective actions that is really bad. I spoke with four representatives, three basically lying, one extremely rude. They are the ones that made the mistake and never apologized for the action or their attitude. read more

Cat martinez couldn't have been more helpful. What great customer srvice. My project lasted almost a whole year and never had an issue.

Great company for portable restroom rentals. Maria Martinez was very helpful on the phone with my order. They always deliver on time. The restrooms are clean, well kept and reasonably-priced. read more

Stationed a Diamond porta-poty on our property 4 months during new garage construction. Service was always on schedule and they were able to adapt when we needed changes. Diamond should be your go-to choice for rentals. read more

You're have used them several times. The service definitely improved over the last two visits, it might be because of the employee that came to us the first three times no longer works there or he no longer services the route we are on who knows... we will be using their services again. read more

My wife and I are full time RV'ers and we use this company quite often. They have easy automatic payment/scheduling that makes it convenient for us. We have a wonderful driver Mr. Marino he takes good care of us and is always friendly. Today I had the pleasure of speaking with Felipe Yanez and he assisted me with rescheduling our biweekly pumps. I was told previously it can't be changed, and he was able to help me work this issue out. We missed a pump due to weather so we were postponed. The postponement messed with our pumping schedule. Thanks to Felipe we now have a new pump schedule with no extra charge. Thank you Felipe I am grateful to have worked with you today. read more

I have used the company three times now for restrooms for outdoors events and each time the service has been great. The units were delivered on time, were clean and well stocked, and picked up when stated. My only (minor) comment is that it sounds like the company has been updating or changing phone systems. So a couple of times I have had trouble getting connected to a person, hearing the person clearly, or getting a call back when I have left a message. However the customer service person - Kristi - was apologetic when we did finally get connected and she let me know that they have been testing new tech and, like most new tech, it was not always working as expected. read more

Very happy with the service that I received from Diamond Environmental and the technician Mario that did the job. Mario called ahead of arrival and showed up at the appointed time. He was very knowledgeable and pointed out a few things that need to be patched in my old tank after a thorough inspection and did not try to upsell. Mario did a very thorough job and was very confident at backing the large truck down my narrow winding driveway with no mishaps. It said on the invoice that he is driver #2 The guy should be #1 all kidding aside Diamond Environmental Services will be my go to company when I need septic services. read more

Diamond environmental services is a great company providing excellent and consistent service. But what really makes this company stand out from their competitors is the customer service! I work with countless vendors and getting any kind of support from them can be like pulling teeth. However when it comes to working with Diamond environmental services, calling their support team is delightful! specifically I have to mention Susie Godines, she really sets the bar for what customer service should be. Susie has gone above and beyond to help me find all the records and info I need for my accounting team. Not only is she incredibly charming and friendly, which should be noted because I had a huge list of invoices, receipts, and general questions I needed taken care of urgently and anyone else would probably be irritated. She got me everything I asked for and even anticipated a few things I might need relating to the invoices requested (which I did end up needing lol ) Thanks to the experience I've had with Susie I will continue to be a loyal customer with Diamond Environmental Services read more

This was my first experience working with Diamond and Shalice. It is apparent that they are super busy but somehow get it all done. Her knowledge and direction within the event space at Waterfront park was super helpful. Shalice was a pleasure to be around and went above and beyond on-site. I welcome the opportunity to work with her and Diamond again for our future Fencing, restroom, washing sinks and barricade needs. read more

Kristy at Diamond Environmental has provided my company with outstanding customer service. We have fencing and portable restroom service. And the service for both has been 5 read more

We have used Diamond for 7+ years for our large scale festivals and they have always done a great job. Peace of mind is key and they deliver. :) read more

WORST IN THE BUSINESS!! . Contractors be advised. These guys are loan sharks. They charge interest on unpaid balances and not work with you on anything or anyone's favor but their own. They are set up to be a collection agency not an environmental service business. Everyone has attitude including the installers. Our fence fell down due to an improper install. We called them to go back and reinstall it. They charged us a reinstall fee and refused to waive it or collected 18% interest on the bill. There are plenty of other good guys around you can use. Don't be fooled but the name or the logos. read more

We had an emergency need for a facility to be placed at our business for an unknown period of time - Diamond Environmental Services made this process so easy. Kristy Garza was our POC, she was communicative, fast and efficient and provided a direct line where I could reach her should we ever need assistance. The facility was clean and serviced weekly by their team. We will consider them for any future needs! read more

We rented a portable toilet from them for contractors to use while we were doing a remodeling project. When they came to pick up the toilet, their truck leaked a large amount of oil and created a dark black stain down our new driveway. The company came a couple times to try and get the stain out, but they were largely unsuccessful. After they couldn't get it out, Rod Murray from the company told my wife "We've done all we can do, you should contact your insurance". Of course, our insurance isn't going to cover the damage they caused. Mr. Murray and Diamond are unwilling to accept responsibility for the damage they caused our property and have left us with a huge stain on our driveway that we have to see everyday. I would never do business with this company again and I hope this review can alert at a least a few other people to the type of person Mr. Murray is and prevent them from doing business with such an unscrupulous person/company. read more

Diamond Environmental Services - Oil stain from their truck - Party Equipment Rentals Near Me - San Marcos, California

Do not return phone calls. Unreliable and waste of time. Do not show up. Would not recommend.

Shalice is absolutely wonderful to work with! As a newbie to event planning, she warmly and confidently guided me each step of the way through my options and was sensitive to my budgetary constraints. It was reassuring to know I was working with someone not only extremely competent, but also kind and professional. I will definitely be reaching out to her again for my next event. read more

I have been working with Bianca LaMarsna on our different projects. She is amazing!! Always with a "can do" attitude and providing excellent customer service. We had a few challenges on my job and she took care of each issue and concern with a professional confidence that allowed me to move on to other things knowing Bianca was taking care of things on her end. After working with her I will not work with anyone else. read more

Noemi A. is my rep. SHE'S AWESOME! Like clockwork for the last 12 weeks, perfect service EVERY TIME! I'm telling you, Diamond really has a 10 carat perfect gem in their midst. Thank you very much for making my clients think I'm a rock star. I'll be using Diamond for all of my future events. read more

Maria was awesome. Very personable and professional. Can't speak highly enough about both Diamond Environmental and Maria.

What a disappointment ! After having high hopes because the lady on the phone was so sweet, the hopes were quickly let down. We ordered two solar restrooms for my wedding. The wedding was on a Friday so delivery was set up for Thursday and pick up for Monday. I explained that I needed the restrooms picked up Saturday and the lady explained it was $125 extra. I agreed to this. I explained that the bathrooms would be at a home in a curved driveway behind a gate. She assured me this was no problem. When the delivery guy got here he said there was no way his truck could put the bathrooms in the driveway. No one mentioned it was in a residential neighborhood. We were left with the trailer outside of the gate directly in the street. My husband and I had to call someone with a truck to load the restrooms for us. We were told that everything was at our own risk and that we were now liable for any mishaps once the restrooms were left in the street. The delivery guy was SO nice and helpful but there was nothing he could do in this situation. I told him I would see him Saturday and that's when he said he had me down for a Monday pick up. I explained that I absolutely needed them picked up Saturday and this was already prearranged. He said he would call the office and make sure the changes were noted That night my husband called the company to ask a question about the restrooms. He asked for confirmation that they would be picked up Saturday and explained that we were disappointed that we were having to physically move the restroom ourselves. The manager apologized and said that they had no note of our pick up for Saturday. They said because of the inconvenience they would wave the pick up fee and they would absolutely be there Saturday. Unconvinced my husband told me to check in the morning with the company. The day of my wedding, as I was getting ready I called to make sure my pick up was set for Saturday. The person on the phone said no they have me down for Monday. I explained that we have talked to 4 people about this and that we need it picked up because the home owner needed them gone the next day. I even explained that we had issues with delivery and were explained that the fee for pick up would be waved. She assured me the restrooms would be picked up Saturday and that they would call 2 hours before arrival since we may have to again remove the bathrooms from the driveway. Thankfully someone showed up Saturday afternoon. They did not call two hours prior like they said but we were just happy they were there. Thank God it was the same delivery guy because he came in a truck that was small enough to fit in the driveway. Now... Over 5 weeks past my wedding we got a bill in the mail for $125 for an early pick up fee. After My husband called today and explained that not only should they have charged us the day we paid for the restroom, but we were told we would not be charged because of having to load the restrooms ourselves. The manager apologized but said that we need to pay it and they wouldn't remove the fee. What terrible customer service. I would never use a company like this again. Not only was it annoying that we had to physically load the restrooms ourselves, but they smelt before they were even used, and the hassle of having to call 5 times for pick up confirmation is just not worth it. There's NO communication between employees here. Go elsewhere and save yourself the hassle. read more

I had the pleasure of working with Shalice and Susie for a recent event. Shalice was incredibly patient and accommodating with our order as our needs changed quite a bit during the planning phase of our event. Both Shalice and Susie were prompt in their communications and were extremely professional. Working with Diamond was a great experience. read more

Wish I could give more stars. We have been using Diamond for our special events for many years and they have never let us down. Staci has been our go to and has rocked it out of the park every time. We recently have had the pleasure of working with Kristy for the first time and she is every bit as wonderful, friendly and capable. Another rockstar employee! She definitely goes the extra mile and just handles whatever is thrown at her. There is no need to look anywhere else. Diamond just gets it done and all at a fair price. read more

Had a rental which was maintained but when I called for pickup I was told $60 more than the original quote. Apparently there's a prorated fee if you start other than a Mon. When placing the order I was quoted $109 with a 28 day minimum and NO mention of any additional charges! Final amount came to $179 with delivery, pickup and prorated fee. Horrible customer service. Changing from 2 stars to 4. Customer service called back and offered to honor the price quoted. Thank you! read more

Kristy Garza is amazing at her job great customer servic, I have been in the const industry for 21 years and yet to find someone that can make last min changes as fast as she can for a busy GC like myself thank you very much Kristy!!!!! read more

I have a construction company and have been doing business with Diamond Environmental for the past 15 years. Today I had the pleasure to talk to Shaela, to take care of my porta potty rental for one of me projects. She took care of my account info which was never updated. Accommodated the delivery for tomorrow. She even reminded me of the containment pan which normally the reps don't ask you for. Shaela is very pleasant and professional. Her service was above and beyond my expectation. The best service I ever got. read more

Switched construction rental companies a few years. Had numerous issues with the company i used before, but ever since i switched to Diamond the service and all office staff are so accommodating and beyond helpful. love having vendors like Diamond. Thank you read more

Unfortunately not everybody at Diamond have a customer service attitude. Initially, I was helped by Carissa Montanez, she was very helpful and understanding of our situation, she even talked to dispatch before agreeing to set up our delivery. Once we covered all the details, I placed the order. Once the driver arrived, he would not place the unit as previously discussed with Carissa. We made sure the unit will be inside the garage, not farther than 30 feet from street, ensure access to driver for service and with a tray underneath to prevent any unwanted spillage (of course for an extra fee). I called the office to let them know about the issue, unfortunately the service rep did not understood my point. I hope we finish our project sooner so, I can cancel the service soon. After my recent 2 interactions with Diamond staff, I hope I don't have to use Diamond again, there are many providers for these services and hopefully they have more people like Carissa. read more

I am a contractor for special events. I've been working with many different restroom companies for 20+ years and it took that long to find a company with the pride that I thought was gone to take care of all my restroom and fencing needs!! A special thanks to Laura Cervantes and Melanie Cosio for always making sure my events are taking care of and also a great crew! read more

Outstanding customer service and unbeatable pricing. They are very accommodating regarding service dates and last minute pick up times. Everyone I've talked to has been mighty helpful, careful, and courteous. read more

These people are so professional. I especially enjoyed working with Kristy who was so polite and efficient. She's the best !

The worst porta potty I've ever used I can barely breathe in there I only use it because there's no other restroom at this airline. This is at the EVA airline location on imperial in Los Angeles. read more

So let me say that if you want a portable toilet dropped off at your house that gets cleaned out but never gets picked up, this is your place. For a week now we have been trying to get the toilet removed from our property and have been told repeatedly it is scheduled. Well at this point I am scheduling to get a truck and take this toilet to a homeless encampment so it can get some proper use. At this point I can assume that they don't want the toilet anymore and it is my property to do what I like. Basically this is a nightmare and I can't for my life figure out how hard it is to pick up a portable toilet. This company is brutally awful. read more

I've used Diamond environmental for 10 years. I always order their portable restrooms for my construction projects. They've had their ups and downs over the years but have made huge improvements on customer service and the condition of their products. I recommend them over their competitors. Gary GFC, Inc. read more

DO NOT USE THEM!!! We had our daughters wedding reception at our home and asked when we.ordered the porta pottie if it could go behind our fence and gave approximate distance. We were ASSURED it could be done. When it was delivered it was placed on the opposite side of our driveway.. RIGHT IN THE FRONT OF OUR HOUSE!!!! We called the supervisor and were told it would have to be pumped and their hose is only 14' and there was nothing they could about it. We were stuck with it!!. We got reed fencing & flower garlands to make it more presentable but could not hide the guests going that direction!! TO ADD INSULT TO INJURY WHEN THEY CAME TO PICK IT UP AND DID NOT HAVE ANYTHING TO PUMP...THEY USED THE SAME TRUCK AS TO DELIVER, PUT IT ON THE FORKLIFT AND PUT IT RIGHT ON THE TRUCK!!!! NO REASON TO NOT HAVE NOT PLACED IT WHERE WE WANTED..JUST LAZY!!!!!!DO NOT USE THEM!!! read more