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    Diamond Shine Car Wash

    3.9 (24 reviews)
    Open 7:00 am - 8:00 pm

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    Services - Diamond Shine Car Wash

    Tunnel wash

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    Wheel damage from Diamond Shine Car Wash
    Jason M.

    Seth, Maybe you heard, but last week I had a problem with one of my wheels in your car wash. I spoke with your manager Correy, who discounted any of my issues from the get-go. After calmly telling him what happened the Diamond Shine Car Wash, it was the most uncomfortable discussion I've had with anyone who was supposed to be a professional, providing customer service and caring for the concerns of their patrons. He acted like my issue was a personal attack to him, which it wasn't. I'm not a car wash person. I've always hand-washed, but my wife recently got me a wash subscription for father's day. My visit was only my second time there. It wasn't until I got home to wipe out my wheels did I notice the damage. It just so happened that I took pictures of my wheels before entering the car wash that day because my first visit left black residue on my wheels. I wanted to show the attendant if it happened again. It happened again and showed it to one of your employees. He explained that it could he due to the tire shine applied at the end of the wash. He said I could have them turn it off before entering. I went through again and noticed less residue. As mentioned before, when I got home and wiped everything down is when I noticed the damage. I immediately called Diamond Shine Car Wash and talked to Correy. He answered the phone like he hates his life and was bothered by my call. When your vehicle is damaged, the last thing you want to hear is that there is no way damage could happen in that car wash. I also don't need to hear about your resume and how long you've been in the industry. I also don't care to hear that you wash many high-end cars and you just had a Rolls Royce leave. That information is pointless and is just an attempt deflect away from your customer's concern. I showed up and he looked at the photos I took, the damage and continued to deny. He discounted them, saying that he didn't know when I took them, even though they were time/date stamped. I said you can check your security cameras. He replied rudely, "Oh I will!" Do you get a lot of people visiting your car wash attempting to shake you down for repairs? He was clearly annoyed, as if to say I don't matter. He had me go through the wash again. He stood inside the wash and watched me go through. At the end of the wash, I can hear a hard bump when that tire shine brush hit my rear wheel. When I pulled out and parked, he could see the damage that he denied could happen, was worse than it was before going in again. He didn't really have anything good to say. He analyzed it for a while, took some pictures and said he would talk to the owner (you), and see what you wanted to do. It wasn't until after Correy allowed me to go through the wash again, when attempted to explain that it's a known thing that modified cars are not covered at car washes. That isn't a common-knowledge thing that everyone should know. Apparently there is a sign that he said no one reads. If the company was not willing to acknowledge any damage from a vehicle with custom wheels, why have me go through the wash again? Just to prove what? Why chance it? If I knew that, I wouldn't have gone through again to damage my wheel even more. He said to give him a few day to get back to him, and if I didn't hear from him, call him back. What kind of care and service is that? It's been a week and I've heard nothing. Now, I'd have to say my wife showed up the other day to get the wash plan transferred to her vehicle. She said Correy was really nice to her and even offered her free washes. He even apologized to her, which I didn't even get. Not one, "sorry." Perhaps that would have softened the sting of the event, but maybe that was too much because the would mean he'd take some sort of ownership for the damage. I don't know. Not sure if he actually called you, but I thought I'd reach out to you and see if you had a solution. Mr. Thomas, you're not an easy person to find online, so this was my only way to reach out. Thanks for your time. Jason

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    10 months ago

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    2 years ago

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    4 months ago

    Probably one of my top car washes to go to. Offers towels, cleaning product to make you vehicle shine...

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    4 months ago

    Great car wash. Facility is always clean and employees are super nice (Suzy, took time to say hi and see if I needed anything).

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    1 year ago

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    4 months ago

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    3 months ago

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    2 months ago

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    11 months ago

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    2 years ago

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    2 years ago

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    4 years ago

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    7 months ago

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    3 years ago

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    Seth T.

    Thank you so much for your support, Daniel!!

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    1 year ago

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    2 years ago

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    3 years ago

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    Seth T.

    Joey, very much appreciated!!

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    1 year ago

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    4 years ago

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    3 years ago

    Paid for the $13 wash. My car literally smells like shit water, and is still dirty. Don't waste your money.

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    4 years ago

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    3 years ago

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    Seth T.

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    4 years ago

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    Seth T.

    Thank you, Joe!!

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    4 years ago

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    Seth T.

    Thanks, Ali!!

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    Ask the Community - Diamond Shine Car Wash

    Review Highlights - Diamond Shine Car Wash

    Love the extras, towels, windex, and car freshener.

    Mentioned in 3 reviews

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    Diamond Shine Car Wash - carwash - Updated August 2026

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